I had a few serious complications when transferring service from my previous carrier. It took a lot…read moreof time, effort, patience and knowledge to finally get it unraveled and sorted. Diana and Salma (Manager) were absolutely amazing through the entire process. It took 3 different days and roughly 3 hours each visit to identify the problem, troubleshoot with 3 different carriers on a conference call, explain thoroughly to me, present the solution, suggest temporary measures, assistance returning a phone, follow through with corporate processes, as well as having to follow up and they could not have been more professional, courteous and accommodating. As stressful and frustrating as this debacle was for me, they empathized and worked hard on its resolution. They made me feel like we were a team together, not as though I was a problem customer and they were corporate, if that makes sense. The long visits never felt that long and I would leave the store with confidence and trust that they 'had my back'. I was very close to just cancelling the transfer and retreating to my prior carrier but did not do that as a direct result of these two stellar employees. Diana and Salma delivered customer service with great care, depth of knowledge and with grace rarely encountered these days. Please give them special kudos, they deserve to be acknowledged! Thank you, Diana $ Salma! 10 out of 5 stars!

My experience took three hours. I had purchased the 17 Mac Pro Max by accident. The person helping…read moreme knew it was for my daughter on vacation in Es York.. I'm in San Diego. My daughter had her old phone and I had purchased an upgrade for her. The person who helped me told me it is 55$ restocking fee. Then went into the back, returned the phone and went ahead to purchase new phone for daughter She then informed me my daughters phone could not get messages or calls now... she needs to wait for new phone to be sent. If you are working at a phone store and someone is upgrading it would be clear you don't inactivate current phone. It took about two additional hours to get current phone to work. I spoke to manager, sent him 3 emails. No reply. Manager Ray. Employee ( very very kind and sweet but incompetent. Reccomended that I don't go ahead and try to upgrade to the phone I wanted.. because it was too confusing and may cause more problems. The female is Sorer.., the day befire I had a great positive experience with Hunter helping me set up my phone. Please address . Thank you

Andro was friendly, courteous, and professional. He patiently answered all of our questions and…read moreeven found a way to save us money. Thank you!

Omg this place is so bad no costumer's service the people that work here need to learn how to have…read morea good costumer service that's why they are in this place every time I came to make a payment it's people in the back talking each other, laughing each other and people in the front just waiting to be help I don't t

Sara with Verizon is great. She is very knowledgeable and…read moretook the time to answer all of our questions. Sara also made us aware of some awesome Verizon promotions. We took advantage of a couple promotions. We are lucky to have her at the Jamacha Rd Store. Keep up the great work!

Literally DON'T GO HERE. First of all this is not a Verizon store. It is Victra, a 3rd party…read moreretailer. They don't disclose this very well (or at all) until you get a receipt that says "Victra", not Verizon. I went in to this store, unwittingly thinking it was a Verizon store, and ended up with a bogus business phone account (I don't even have a business) because the rep said that was the "only way" to take my deceased mom's name off my account. I was grateful at first, until I got home and realized I was paying over $200 when she quoted me at around $140. She also said internet service was complementary but it turns out I was paying $70 for that too. Later I went back to ask questions about my plan, and a different rep told me she couldn't answer my questions. What a joke. Fast forward...after being out a lot of money for setup fees...I went to a REAL Verizon store (Genesee Ave) and they solved my problems.

When your employees wearing Cricket uniforms are continually outside smoking in front of the front…read moredoor (next to outside tables with customers eating frozen yogurt) and next to the dumpster in front of the door in parking lot, it gives Cricket Wireless a REALLY BAD public image and makes me never want to become a customer there. #ghetto

2012...I was hesitant to leave my phone carrier of twenty years, but I knew there had to be a…read morebetter option out there. For crying out loud, it had been twenty years with the same carrier leaving for only one year in 2002 to another carrier and then coming right back. So I went on the hunt. I asked around but nobody I knew would back Cricket. I looked into the Company a bit more and decided to take the plunge. I picked out the latest device and added it to my new account. The service was immediately great. No dead spots, no 'wrong numbers'. I bought the $50 per month plan that gave me a few gigs of high speed data per month and realized that I never even came close to using all of the data allowed - which at the time was quite a bit of usage. I have now traveled throughout the US and Mexico, to the cusps of Canada, and have not yet experienced a dropped zone. I upgraded my plan to the unlimited data as my work changed and I found myself starting to max out the five gigs of high speed provided. With no contract to worry about, I pay each month like any other plan and receive a discount for signing up for the auto-pay feature. A downside to the service is that if you want to tether your wifi you will have to purchase the one-time feature for $10mo. But, is that really a downside? You are able to add and remove features with a click of a finger right from the app. Get this, for every line you add, your bill is reduced...yes, you heard me, reduced. So I actually pay less for having more phones. Now let's get on to the customer service. One of two reasons holding back a fifth star is the hot line customer service. As you expect in our current era, the 800number dials directly to an overseas trouble shooting line that has to ask their supervisors more questions than what they can answer with ease. To beat this, simply head in to one of the store front locations - not the mall kiosks - and be greeted by a friendly face who will trouble shoot your concern with pride. The customer service reps at this location in particular are extremely friendly. Greeting you as you arrive, coming from behind the counter to greet and dismiss you, and working diligently to ensure all concerns are addressed before you leave. When Cricket sends me a survey regarding my desire to recommend them to someone I know - there is no hesitation that I suggest everyone that I know move over to this extremely fairly priced, excellent service area company.

it was a pleasure to be serviced by mark…read more he took care of my old iPhone (se2), prescribing a solution and disclosing a competitive price before service began. overall service took about 20 min in and out. i actually came while he was occupied with a client offsite (which is at no point a fault at all), and decided to wait until he got back, and he was professional in handling the compensation. mark is very accommodating, offering me a beverage while i waited, and giving me a ride home since i ubered to the store. we had small talk during the drop off and it is clear that he is an earnest man. i made sure to tip him for the experience, and i am completely satisfied with the experience at pcs connection.

It was a pleasure doing business with Mr. Hung. He is fast, courteous, and thorough. We needed two…read morecellphone batteries swapped out. The whole transaction was outstanding and professional. Hung's prices were a little higher than the others, but well worth it. Thanks for the great service.

I had an amazing experience at TouchTel Wireless in Grossmont Center! From the moment I walked in,…read morethe pricing was straightforward and transparent, with no hidden fees or surprises. The service was incredibly fast, and Sam had my phone repaired in under 30 minutes. Sam was knowledgeable, professional, and honest. I really appreciated that he didn't try to upsell me on products or services I didn't need. It's refreshing to find someone who genuinely cares about helping customers instead of just making a sale. If you're having any phone issues--whether it's a cracked screen, a repair, a new phone, or you're looking for accessories--I highly recommend checking out TouchTel Wireless. They're conveniently located on the northwest side of the Walmart shopping center at Grossmont Center. Great prices, fast service, and outstanding customer care. I'll definitely be coming back and recommending them to friends and family!

Ricky was transparent about fixing my I phone 15 pro screen. He gave me options to what screen I…read morecan use to fix my screen. He even allowed me to check if verizon had a warranty on my phone. He was efficient on fixing it on time as he mentioned in 45 minutes. He was professional and kind. I would definitely go back for any fixes or phone issues.

Shoutout to Joss at Cricket Wireless for being a straight up 5-star representative, professional,…read morefast, and actually cares about helping people, that kind of service is rare nowadays .:) Came in to get my new phone activated and decided it was finally time to break off from the family plan and run my own line, so I went with Cricket Wireless and honestly the whole experience was smooth from start to finish, I brought my iPhone over already cleared and ready and Jess took care of everything, she was super professional, very patient, and explained all the plans in a way that actually made sense instead of rushing me, within about 30 minutes I was fully set up and most of that time was just her making sure I understood everything which I appreciated. ,I ended up going with the $55 unlimited plan which felt like the best fit and getting HBO Max included is honestly a solid bonus, no contract, simple monthly payment, and everything running on my same iPhone with the eSIM setup which made it even easier, no hassle at all, what really stood out though was Jess's customer service, easily the best experience I've had at a phone carrier store in a long time, you can tell she actually cares and knows what she's doing, I even told her I had Cricket years ago when they first came out and it's crazy to see how much smoother everything is now, if you're thinking about switching, adding a line, or just want something straightforward without all the extra nonsense I'd definitely recommend Cricket Wireless, this was a legit 5 star experience all the way through amazing value I also set up electronic monthly payment, which gives you a five dollar discount. They also offer the latest phones and they finance as well if you want to buy a phone outright they have the latest iPhones as well with no locked in contracts. #CricketWireless #5StarService #CustomerServiceMatters #PhoneUpgrade #UnlimitedData #JessWasAmazing @CricketWireless

I went in to change plans. Brent A was very helpful and also helped with an issue with my phone…read more I had a friend with me who needed help with transferring pictures from her son's phone to hers. Her son had recently passed away, and she didn't know how to manage the pictures. Brent kept working on doing the transfer despite some issues with it. My friend got those precious pictures. The entire time he was working with each of us, he was pleasant, polite, and committed to doing his best job.