Fast and professional! Nuf said Good, friendly and quick…read morewhat else can I say? A few more thoughts?

This is my go-to spot for iPhone and iPad repairs. My phone died recently, and they discovered it…read morewas a battery they had replaced just a few months prior. They immediately warrantied it and did the entire repair for free. They always do fantastic work and have excellent prices. Loyal customer for life!

Congrats to T-Mobile for marking this a customer service experience store. They are friendly snd…read moremost importantly patient. I came in with my parents and those who helped us were patient in answering some of their very basic questions (at some point, you can't hear it from a family member lol). Really appreciate the team.

After an absolute clinic in poor customer service at ATT, coming to this store was a breath of…read morefresh air. A younger lady helped me (I'm sorry I didn't get a name) and was extraordinarily easy to deal with. I canceled my ATT service and activated my phone with TMobile, but I needed to transfer my phone number. I came unprepared and had to wait for my wife to return with my old phone to get some information off of it. The employee was not annoyed and didn't even make me get back in line. Instead, she talked to me like a valued customer for the couple of minutes it took. Once we had all the devices needed, the transfer was done in less than ten minutes. She knew what she was doing on both iPhone and Samsung, and made the process so easy. I had additional questions about my plan and she answered them all and made it easy to understand. I've had multiple family members switch to TMobile and they had nothing but great things to say about this location as well. Ultimately, their service was better, plans were cheaper, and this is a much better customer experience.

I recommend this store to everyone .. My friend works there. Stop by special deals... Very good !!…read moreAdd line. Too

I transferred my service from Talk a lot Metro PCS to Verizon on 1/16/2018. When I went in to…read morecancel my account, the representative kept asking me "why?". I did not want to share that information with him and he just would not stop asking why. He said that Metro was cheaper and I said that all I want to do is cancel my account. He very rudely told me to get out of his store and to never come back!! Then he proceeded to clap his hands when I said that you can bet that I will never come back to that shop ever again. I am 73 years old and I have never been treated so rudely by anyone. I still do not know if he canceled my account. The young man worked there around 11:30 am on the 16th. When I called to talk to the owner, he would not put me through to the owner. I wonder if this is the way Metro treats people who cancel their accounts.

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

10/10 service from Chris, he got my phone working again in less than 20 minutes from a really bad…read morescreen crack. Also gave me a screen protector as well. Nothing but great service from him. Fairly priced also. Come to Konnect Phone Repair if you need any phone/laptop repair, Chris will 100% get the job done

I had an amazing experience at TouchTel Wireless in Grossmont Center! From the moment I walked in,…read morethe pricing was straightforward and transparent, with no hidden fees or surprises. The service was incredibly fast, and Sam had my phone repaired in under 30 minutes. Sam was knowledgeable, professional, and honest. I really appreciated that he didn't try to upsell me on products or services I didn't need. It's refreshing to find someone who genuinely cares about helping customers instead of just making a sale. If you're having any phone issues--whether it's a cracked screen, a repair, a new phone, or you're looking for accessories--I highly recommend checking out TouchTel Wireless. They're conveniently located on the northwest side of the Walmart shopping center at Grossmont Center. Great prices, fast service, and outstanding customer care. I'll definitely be coming back and recommending them to friends and family!

A great and easy service to use. Making calls to Europe for under fiver cents a minute is great!read more

A friend recommended this place for their excellent skills and affordable prices, and I'm really…read moreglad I went. I spoke with Julia on the phone after I dropped my phone, which had water corrosion on the charging port. She gave me a very reasonable price for the repair and reassured me, explaining that it likely just needed a simple cleaning, but also clearly told me the cost for replacing the charging port in case it turned out to be necessary. She was incredibly kind, and once I brought it in, she cleaned it within minutes.

Came to get my phone cleaned. She did a wonderful job in less than 10 minutes. My son was…read moreextremely happy, and she showed us that the phone actually charges now.

I bought two iPhone 16's for my daughter and I. I realized that night, it was the 16 plus I wanted…read more ( had a larger screen) I went to return it and was helped by the manager, Crystal, who was amazing! It was a complicated return, as it involved 3 phones, a watch, a case and a new contract. So, she kept in touch, was always courteous even though she had to deal with me almost daily for over a week! Shoutout to her and all the employees here who were so kind.

Omg this place is so bad no costumer's service the people that work here need to learn how to have…read morea good costumer service that's why they are in this place every time I came to make a payment it's people in the back talking each other, laughing each other and people in the front just waiting to be help I don't t