After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

I walked in with some questions about ps5 repair and received excellent Intel which made me go home…read moreand get my system. When I brought it up there Cameron( I hope I spelled it correctly) we awesome. He gave me a turnaround time and called me whit was finished which happened to be right around thr time he said. System is running smooth and quiet like it's fresh out the box. Wonderful job!!

F***4Less was the name of my company back in Greenwich village 1977, but we got busted and shut…read moredown buy some pre-Giuliani Giuliani and here I am today. I would recommend anyone come here to get their devices fixed. It's one of those places where they aren't trying to rip you off every second of the day and that's probably why people keep coming back. Much cheaper than the dealers and significantly more helpful than any of the official stores. Coming here is the equivalent of finding a guy who lives next door and can fix your device for peanuts. It's not peanuts but compared to how much the retail stores are charging it may as well be free. I recommend this place to anyone who's having trouble with their devices. Notice that there are two of them across the hall from each other inside the Eastern Hills Mall. One of them is much bigger. I'm not really sure what the differences are besides that.

****WARNING STAY AWAY. shut down his store and took off with peoples merchandise and now is not…read morepicking up. He has my $1500 iPad. I dropped it off because it had a crack in it first he told me one day it would be fixed came back, turned into a week a week turned into a month and now his store is no longer there at the mall! I could give the guy a zero, I would he took off with my money, my cell phone and closed his doors now he's not picking up the phone stay away from this guy. He's reopening his store supposedly at transit town Plaza in the kiosk stay away he's no good is a ConMan. He goes by many names and never gives his real name. He told me his name was Saki (sockE) just warning you police are already involved and there's a warrant for his arrest and a hit man on his trail! lol

Small, but efficient shop for phone repairs. On Sunday morning there was a line of people waiting…read morefor the shop to open and the staff quickly made their way through the line. Special shout out to Silas who was able to reset my mom's phone after two different Verizon stores couldn't help. It took about a minute and he didn't even charge us. Very helpful and friendly staff, I would come here again for repairs if needed.

AVOID AT ALL COSTS !! For one, I came into the store calm and respectful and expecting honesty in…read moresome way. None of which was done and I was met with the exact opposite . The store never disclosed to me that the diagnosis fee (that they don't perform ) was non-refundable per any policy before or after pickup and drop off and I asked where on the receipt and paperwork I signed when dropping it off and picking it up did it state I was not able to get a refund, especially if services were not provided. That's not legal . I asked for proof of services that were completed and what was done the store themselves said they didn't do anything to my computer but download nzxt cam that does nothing more than what my windows task manager can do your managers words "that's just what he prefers" . Your manager then continues lying to my face saying he spent time and did updates all the week they had it and moved my ram which is entirely not true. Because he then contradicted himself saying he couldn't remember after i called him out on it. I'm not an idiot I have a $3000 PC , I took it back home and nothing was done to it and all the same issues persisted and no diagnosis was done because i had to go home and diagnose it myself and spend hours taking apart my PC WITH ONE HAND. The only reason I brought it in was because i was in a car accident and have had surgery and a broken wrist not because im ignorant . no ram was moved because if it had been my bios would have to relearn the memory and my computer would notify me when turning it back on. Furthermore I checked recent installments and updates and nothing at all was done other than installing and running nzxt cam to do exactly as i stated before nothing . when I called him out on that lie He began becoming more aggressive and lying yelling and cursing then ignoring me and taking other customers only to further say he couldn't remember what he did to my pc exactly because he had so much work but yet i do. I called everyday to check on it the week they had my pc because i also do work from my pc, get this he had been out sick for multiple days and James his coworker confirmed so and also started that no work was done . He then offered to have me bring it back in after I spent my time and money self diagnosing it to be a hardware issue which your store claimed was not the issue and wanted to do a fresh install of my OS and pay more money which I know how to do and did myself And would not bring it back in to waste more time and money at such a rude disrespectful and dishonest establishment. miraculously the day he gets back in after calling off all week my pc is done and had all this "work" done to it. I picked it up with nothing diagnosed and specific request I made and said I'd pay for not done or addressed . Then I was threatened to be kicked out of the store , ignored and dismissed for asking these questions and being disrespected and only then did I become angry and used foul language because you have a store manager with zero integrity who is using the same language , lying in my face and disrespecting me in front of other customers. After escalating to corporate they are doing absolutely nothing about the situation and claimed that they were providing no refund after No diagnostics or time was even spent on my pc.

Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.

My husband's phone suddenly flipped out and he needs it for work. We could not get it to do…read moreanything! So as we are A T & T customers we went to their store near us. We were so fortunate to have Brook assist us. We both got new phones as ours were both very old and she really helped us find a great deal and saved us money every way possible. Somehow she even managed to get his phone working enough so his information on it could be transferred to the new phone. She made us happy to be loyal AT&T customers!

I need your AT&Tention please while I tell you about this phone store…read more When I was thinking of changing from Verizon, this is where I came to check out the AT&T services and they were pretty friendly, but pricing wise, it didn't seem like I would save much money and I actually think the Verizon services are slightly better, so I would say that it's about the same level as Verizon, but with friendly employees at this particular location.

Incredibly friendly service Very knowledgeable and provided the help that we needed Our…read moreservice person even made the phone calls to get my son in touch with a great FIOS technician for his new apartment My son commented that he was very glad to know the location exists and he will be back for all of his future needs while in Buffalo

Update: Horrible experience here. You walk in and they order you to sign in with the QR code, and…read moredon't want to hear that you can't because your phone won't turn on. I had taken the SIM card out because the phone wouldn't turn on and I wanted access on an old phone. Apparently without the SIM card in the newest phone, I don't exist anymore. I couldn't get my phone repaired because they said there are no technicians with Verizon. They only replace phones. But they cannot replace mine because they cannot confirm the issue. And I also can't buy a new one because they can't find me in the system. I gave the guy my phone number a dozen times and he kept reading back every other number on the plan and I'm like no that's this person. How is the account manager not findable? I got the access code from another member on the line but they still said I didn't exist and therefore I couldn't buy a new phone. But I won't exist until I have a phone that can turn on with my SIM card. The guy just didn't care. When I first asked if I could just buy a phone instead of fixing it, he was like I guess if you want to today... No sense of wanting to help. I asked for clarification of how I'm supposed to buy a new phone if they can't bring my account up and he just shrugged and walked away so I said I guess I'll try another store. He was rude and no help. I bought my upgrade myself on the Verizon app without him. I have no idea why he couldn't do that for me in the store

This is about all Best Buy stores. I had a simple question that a clerk in a store could answer. I…read moregoogled the phone number of a Best Buy near me, and called. And got rerouted to a call center in another country! This happened 3 times, with the phone numbers to 3 different stores in my area. I was told, stores don't answer the phones, they reroute to a call center. Well, if Best Buy can't be bothered to allow their clerks to answer the phone in a store, they've lost my business. BTW, I asked my question of a call center person, and was told I'd have to physically walk into a store and ask a clerk. Well, I'd do that, but we're in the middle of a 3 day snowstorm, which is why I was trying to call the store in the first place. I really didn't feel like driving 35 miles in a whiteout to see if a store had a certain item in stock. If I'm going to deal with a business that impersonal, I may as well use Amazon. No wonder brick and mortar stores are going under.

This store is very organized, the employees are super helpful and dont get irritated and very…read morepatient! The black guy with the bush, the person he called to help with transaction and the guy who helped us find the camera and cashed us out were all super nice and helpful! As well as the greeters who asked if we needed help finding anything when we first walked in! I never got a hard time for every time I shopped at this location! Everyone deserves a raise!

I was terrified when my external hard drive with all my pictures since 2012 died. Some quick Google…read moresearches and conversations led me to believe I could be looking at 1000 or more to recover my three terabytes of data. I felt uncomfortable shipping it away to NY, so I made an appointment at IRepair and was told by J ( forgive me if I am spelling this wrong!I never asked how it was spelled) that it would be difficult but it was doable and would cost me about 560 dollars. In deed it took a few weeks- J explained every step of the way and indeed when it was finally done it cost what they had told me, not a penny more. Despite quite a bit of difficulty in getting my disk to respond to their software. Highly recommend. Seems they love a challenge at IRepair - and recoveries are often just that.

As usual when I visit I repair, I am given the best and most honest service and advice. In this…read morecase, I was having problems using my hearing aids with earbuds during telephone conversations. The problem was identified and I was directed to several places where I could purchase the needed accessory. Problem solved. In this case, no charge. As a senior, it is great to know there is a trustworthy, option for my I related problems. Also great to have someone who can communicate about those problems in language I can understand!

I went into Spectrum for the first time today to exchange my modem and router as I've had the same…read moreone for 6 years. One of the associates greeted me as soon as I entered the store and she immediately exchanged them for me and had me on my way. I was in and out of the store within 3 minutes and am extremely pleased! The associate was also really friendly.

Terrible service and very rude "manager" I was told when I called spectrum that I could pick up my…read morenew equipment and then return the old within 30 days. That is not the case according to the store spectrum should train people better on both ends