Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long…read morein the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars.

Verizon is a hot mess. Literally 12 employees walking around on their own devices doing nothing !…read moreOriginally purchased the phone here ( never again) had to get a new phone elsewhere since this one had " haptic issues" and then wouldn't put back on the screen protector " in case they break it." Give me a break Verizon .. all you have are excuses. You just want our money. Sincerely, a new AT&T customer! 0 stars

Check-in, with the great helper to the left in my photo there, Steve, I think his name was!…read more Important: This is a company store, so they can resolve a lot of problems that regular franchisees cannot. Very quick service to return the phones, inspect, and get my receipts. Smooth and was out of there quickly.

I visited the store to upgrade my phone and I was a loyal Verizon customer of 25 years. Brief…read moreinteraction ended with the trainee telling me that Verizon is a "multibillion dollar company and so you being a customer doesn't matter." His boss came and said she agreed with him. I write this from my new T-Mobile phone. I called Verizon customer service right away and recounted the story for the record. Dear Verizon friends, you don't want my business, I am happy to leave you like the other 300,000 Verizon customers that just jumped ship. Don't care if I am a loyal customer? Your wish to see me leaving is granted Verizon. And let's see how that works out.

hate your company and presently looking into leaving verizon. I have been put through hell for the…read morepast 4 months and now the main issue has still not been taken care of. I have spoken to a dozen cust. reps and a manager They have continually either gave me the wrong information or dis nor follow through with the supposed resolution. At this.point the anxiety I get when I know I have to call once again to have verizon do what they have continually promised. It has cost me financially as well. Verizon is not on auto pay yet takes payment from my bank without permission and they are taking up to double what I owe. It has interfered with my rent payment twice now. So it is now over 4 months since verizon screwed up my whole account and the phone that was supposed to be removed is once again on my account and verizon is trying to charge me for it. Verizon has literally given me PTSD. I have actually been brought to tears over the frustration and sheer anxiety verizon has put me through.They over charged me by $192 and I was able to speak with a manager. He said he would refund it and put me on hold. When he came back he said he applied the $192 to my account as a credit. I was furious and told him I needed it put back in my bank account. He said he couldn't!!! I was very short on my rent because of this and I had to pay a $75 late fee. They are truly the most deplorable company i have ever come up against.

Why would I ever go to Short Hills Mall Verizon store again and wait in line?…read more I live in Summit and recently upgraded my iphone and all the trimmings in the downtown Summit store. I am so happy I did. Tarik and his brother........true gentlemen. Kind, funny and SMART. What I tried to do at home (epic fail) took 2 hours and they were able to get me back online and running in 15 minutes. For all my iphone needs, I will only go to the Verizon store in Summit. Customer service a 10!!!! :) Stacey

Extremely disappointed with the East Hanover Optimum location. The staff was dismissive and the…read moreservice was unprofessional. I went in for a simple modem replacement and was "stealth-charged" for a range extender I didn't ask for ($10/month plus a $5 fee). The hardware they gave me was clearly a used return from another customer; the lights didn't even work. Giving out uninspected, used equipment is not only lazy but potentially unsanitary. If you must go here, verify every "free" item they hand you and check your online bill immediately. This location uses deceptive tactics to hit sales quotas.

For Optimum subscibers (or future subscribers), it's nice to have a brick and mortar store that can…read moreserve your needs. The space is in a Route 10 strip mall, there is ample parking, and you can do the following: return equipment pay your bill subscribe to new services I don't see any reason to complain, as it's nice to have a place to complete processes in person.

G is fantastic. Very knowledgeable, and didn't blink an eye when i told him the issue that i was…read morehaving with my current carrier. He was able to get me setup, and it was a massive relief.

Best customer service in NJ! Jassi is the most helpful person you will meet and will go above and…read morebeyond to help.

I had to have my screen replaced on my lap top that cracked. They were honest with turn around time…read moreand delivered as expected. Highly recommend!

From the initial contact through the completion of the job, Joe was a pleasure to deal with. He…read morereturns messages promptly, he showed up early to the appointment (yes, he will come to your home, as needed), has excellent technical abilities and is extremely patient when answering questions or offering explanations. His rate is reasonable, and I would not hesitate to recommend him. I plan to use his services again. I'd rate Joe ten stars, if available.

I was very unsatisfied with the service I received! Very unprofessional! I called about prices and…read morethey were not the same when I walked in store. It feels kind of like fraud. I wanted to have my screen protector put on and it cost $20! That's not even the worst part. When they put it on, they left air bubbles and even dust under the screen. I am very unsatisfied with this kind of service and they refused to even give me a refund!

From the owner: "Fast Fix Pro Repair is USA based Cell phone, Computer and other devices repair. We have set a new…read morestandard for electronic gadgets repair. In most cases your item is diagnosed and repaired thereafter. We use guaranteed parts for repair and provide high quality service."