Cell phones are a necessary tool for Yelp reviewers. My ancient iPhone 12 was getting a little long in the tooth so I started searching for Verizon stores near me. The staff at a couple were unhelpful and, sadly, a little pushy. My wife, smarter than I, searched further afield and sent me here. Wow! I was greeted by a tech named Tom. He checked me into their system in about a minute. He made me comfortable working with him because he actually listened to my concerns and needs. After examining my account he recommended a new phone that is the current state of the art ... iPhone 15 Pro ... and a plan that had higher speed and he explained that with a trade in, and a switch to automatic paying with a checking account, my monthly bill would remain the same! There was a minor glitch with the trade in, but Tom went to their help desk while I sat and he cleared everything up. While I waited, he updated the iOS on the new phone and transferred everything perfectly. Tom was amazing. Really. He knows his products. He doesn't sell more than you need, rather he listens and recommends options that he thinks will offer the best value. My experience with him told me there are still people who come to work to do the best job for the customer and properly represent the products his company offers. Quite a rare treat in these me-first days! Great service, amazing sales tech, perfect transaction. Sad I can only assign just 5 stars. read more

I treated myself to a new iPhone and chose this location for pick-up. I was in and out in under a minute! When I returned to trade in my old phone, the staff were immediately attentive and processed everything quickly. The service here is excellent--far better than the Morris Plains location. I'll definitely be returning for any future Verizon needs. read more

Verizon - Mobile Phones Near Me - East Hanover, New Jersey

Company store. Only sales here. They do no troubleshooting here, so making an appointment here on the app, turns out they can't fix anything or troubleshoot or offer any help with device repair. They just had me call the Verizon number from a landline here and troubleshoot on the phone. Make an appointment, will save you from waiting too long and work with the people on the phone. Just make sure you have a backup phone or come to the landline if you don't have a second line if your primary phone isn't working. read more

Dealing with the customer service hotline is like pulling hair out of my head (oh, that might not be an issue because I am bald), I had a much better experience coming into the store. Sebastian and Jennifer were a big help. Even though it took me a long time to resolve my issue, they both spent time with me and I didn't feel rushed. read more

If I could give negative stars, I would. I went to the Verizon store on Rt. 10 in East Hanover on Tuesday, September 23 to upgrade two iPhones. After waiting more than 15 minutes to be helped, I was assisted by Carlos. When I got home and reviewed my account, I discovered he had added a $38/month protection plan to BOTH phones -- without my consent, without my knowledge, and without even offering it to me. This is not a mistake -- this is intentional, deceptive, and feels like stealing. Adding services I never asked for shows a complete lack of honesty, integrity, and respect for customers. I've been a customer at this location for years, but this experience has completely broken my trust. I will never return to this store, and I strongly warn others: double-check your bills if you deal with them, because employees here are clearly willing to sneak in charges just to make money. read more

Was convinced to upgrade a phone when adding someone to my line, and promised 3 free months of insurance and 2 free activation fees as a full credit on the next bill. No such credit after a month and a half and the phone rep said I had to go back to the store to get it fixed. They did fix it once I was there but only after the rep who helped me showed up to "prove" I was telling the truth. I love driving to places the second time for no reason and being treated like someone making something up. read more

What an amazing person Jamil , sorry if I spelled his name wrong. His customer service level was far none above and beyond. Help me out replacing my wife phone. I went back 2 weeks later just to see him, don't care if I have to wait long just to return the old phone for the trade in....young kid with a lot of potential... read more

Worse than uses car salesmen working here. They bamboozle and lie and promise to fix the bill and then ghost you. This includes Clay the salesman and Sebastian the Assistant Manager. Stay away and don't trust anything they tell you. The extra crap and charges they add to your bill just to make commission. ​ read more

Not busy in the store, I signed in to the queue. Waited a while then was called over by a representative who was also helping another woman at the same time. She'd been there a while and was all spread out with paperwork and her phone. As he was talking to me, she was interrupting him, he was distracted and I asked him to help me when he was finished with her or put me back on the wait list. I don't need to hear her business nor does she need to know mine. It's rude! He told another rep to help me when he was done with his customer and he did. I was asking to upgrade my phone and looking at my account, he said I needed to pay off the existing phone before he could help. I did pay on the phone with Verizon Customer Service as he walked away. He finds his way back to me after which he told me that I didn't qualify for any promotions because I had upgraded my cellular plan earlier in the morning. This is something that could have been determined in the onset. Left the store and called Verizon Customer Care and purchased my new phone with their assistance, no problem. Thank you Jasmine at Verizon Customer Care! That store is just not at all welcoming, not a friendly worker in sight, just awful. East Hanover Store 12/13/25 read more

This Verizon store is really nice! Its huge with a nice layout, and there's ample parking. There's hand sanitizer available for customers to use, the staff all wore masks, and there's plenty of space to distance yourself from others. Unfortunately the customer service by the general manager was awful. I walked in and was greeted by her after waiting for only about a minute. She was extremely cold and I felt like she wasn't interested in helping me. I gave her my name & told her what I was there for, she pointed to where I should sit and told me I have people before me. I noticed a handful of people waiting, and I noticed that all 3 workers were helping customers. Another thing I noticed was the general manager walking around scrolling on her phone and not helping her employees get the line down. Then I watched her go to a work station, fiddle around with the ring on her finger, then proceeded to AGAIN scroll through her phone! All while customers were waiting and waiting and waiting. She eventually left the floor and never returned. After waiting for a significant amount of time, I decided to just leave. Her piss poor attitude and lack of being a team player is the reason for the one star. Kudos to the other staff members who were probably overwhelmed trying to help customers during the holiday rush!! read more

Verizon - Mobile Phones Near Me - East Hanover, New Jersey

Horrible, customer service is not existent. Just employees who hate their job and make it know by chewing their gum obnoxiously and giving customers a dismissive attitude as soon as they walk in the door. Why should we spend money at this location, not treated like a customer. Better off going to the mall or another location. AVOID AT ALL COST! read more

They are very disorganized. They aren't unified with the information they give customers. You can't call from store to store and they have issues updating account transactions. Corporate stores vs private / retail stores and what you can or can't do that you learn after or during the fact maybe- if you ask or they tell you. I'm sitting here now for hours dealing with an issue added to previous wasted time. Sigh. *** if you make a return and with a trade try to reapply the trade it will likely be very difficult and time consuming. read more

Jonathan Badras is the MVP of this store, has been helping our whole family! He's the reason why we've been loyal to Verizon

Great service Christian was patient, professional and thorough! Fabulous customer service!!!!

Our experience with Lenin was excellent, very patient and very helpful.... That cannot be said for Verizon itself. My account was suspended 3 hours after having it set up for no apparent reason and took 6 hours, 7 different Verizon phone agents... and the problem was only resolved with Lenin's help. Thank you Lenin, 5stars for you! Verizon... I have lived in 4 different countries and this is hands down the worst customer service I have ever experienced. Would be zero stars if I could read more

Difficult process - cashing in a gift card for fios and just need to unlock the headphones - no consultation needed . Waited 30 minutes and walked out - I will just use the 200 to pay my bill vs another product read more

I have been Verizon customer for many years for my mobile phones and internet service, I am so disappointed of their service. Sneakily increased my monthly payment and double charge the device I already paid off. I will use another company for my service and never return to them. read more

Customer service ends after the sale. I am highly disappointed- but not surprised- at the lack of response of staff when I had to exchange an item. Bobby told me that the Verizon Wireless corporate wouldn't authorize the exchange of a phone (although still in wrapper and not activated) since I was 2 days too late. He told me to call 611 if I wanted further assistance. I did so- from the store- and the Verizon rep confirmed it was store choice. She called the store to advocate on my behalf but they still refused. Funnily, they would have made more money on the exchange. Stay away from this store and go to Apple for phones, service, and common respect as a customer. read more

Stephanie is nasty, plain rude, and should not be in a customer facing work environment -- the faces she was making when customers were talking is beyond disrespectful, the tone in which she was speaking was demeaning, and her overall presence was unpleasant. Verizon should consider this when hiring people because Stephanie should NOT be an example of what this location / store represents. I have been using this location for YEARS and to say I am disappointed in Stephanie's customer service is an understatement. And then to bring over the manager (Jess) and have her give off those same vibes -- HORRIBLE. What happened to the nice workers who I have previous worked with? Do better Verizon in East Hanover. read more

James waited on my husband & I. The worst customer service ever! He was rude & arrogant and ended up making a huge error . The following day my husband had to call Verizon himself, and spent another 2 hours on the phone. read more

Verizo Wireless and Verizon FIOS has THE worse customer I have been trying to clear up issues with WiFi Cable and now cellular for past two days and ha e to call again and while I am explaining the issue the "Tele-Sales" guy is laughing I said I need tech support makes me explain what the issue is I said I don't appreciate you laughing can you transfer me to someone who will show some respect ? And he must have put me on hold because no one picked up Rude read more

I had to go back with my husband for a price adjustment: 2 weeks prior at another Verizon, I was offered a trade in with my upgrade. He was not at East Hanover. The representative during my Verizon experience set up my new phone and ensured it was working properly before I left the store. East Hanover handed my husband a series of screenshots on how to activate his new phone at home. They claimed it was a new corporate policy put in place AFTER my recent visit. Funny, corporate has no record of that new store policy on file. When questioned, the East Hanover staff claimed they were "in the business of ensuring the phones work, not setting them up". Noted. read more

The customer service solutions reps or whatever they are honestly make you feel like a piece of shit. My father has been a Verizon customer of 21 years don't even offer good discounts. I walk in to finally remove myself from his family plan and it is a complete disaster just to cancel a f^#*ing plan. This company acts like they are so high class. However , customer service wins over all for me. I started an application for a new phone and they stated there was something wrong that my Credit that it did not meet criteria. Excuse me !? My Credit score is in the high 700s with all three bureaus so get out of here with that. It's not like your buying a home or an auto mobile. This company sucks and is overpriced. You can get the same service at sprint or t mobile with better customer service. I hope one day you go bankrupt you corporate pieces of s%#t read more

I went into this store today because the screen on my new Note 9 started going lack yesterday. The store was empty and all the young salespeople came to assist. The young lady began to look at the phone attempting to assess the problem. A young Hispanic man and I say this To ID him with a name bage that also IDs him as a Veteran picks up my 1,000 phone and begins to tell me it's the cover . I respond I dont believe that's the problem as this cover has been on the phone since its purchase. The problem began yesterday. He waves his hand over the sensor and the phone goes black. He again says it's the cover. I respond I dont see how because the problem just started. He throws the phone on the table and says and I quote" fix it yourself "! Well it wasn't the problem the phone needed to be rebooted! And it now works fine. Apologies from the manager...Nope not until I said the young man needed to apologize..this is not how you treat customers. There has to be someone to address this behavior. read more

Slow, wandering employees look like they have no idea what to do and no interest in helping you. It will always be at least 45 mins, no matter the issue or purchase I'm 20 minutes into my wait in an almost empty store...again read more

This review is targeted at the Verizon Fios 877-266-2351 sales group I was not able to get a price on Fios internet service after 8 minutes on the phone. The online advertistement on the Fios site for 24.99 per month offer they stated did not exist and needed to run a credit score check on me to get me a price. Then they went full "used car salesman" on me and tried to up sell me on what internet I need and how fast. I got fed up and went and ordered Xfininty from Cablevision. They had an advertised price and stuck with it. hmmm... Wonder what the FCC would say. Hopefully someone at Verizon is reading as I hope they educate their sales folks and stay away from the Wells Fargo sales pitches. read more

The customer service is absolutely garbage, they're excited when it comes to activating new lines and pushing sales but when someone actually needs help, they give you the run around and send you on a wild goose chase instead of helping with the problem read more

They don't even deserve one star. Zero should be an option! Terrible customer service lead by Charles, who is not a sales person, but an order taker that was never taught customer service or customer care. Go somewhere else or get another mobile provider. Verizon claims to be the best, but they allow the worst service.... read more

My college age son came to the East Hanover store for his upgrade because his iPhone 7 stopped working. He was met by a female sales rep with long dark hair, freckles, and lash extensions, and I'm only describing her because she never introduced herself. She basically told my son that he shouldn't get a new phone now because apple was coming out with a new device with in the next 2 weeks. When he asked her to give him more details she said she wasn't at liberty to say. SO he left the store without a working iPhone. He came home and told me what happened so I decided to call Verizon myself and was on the phone with 4 DIFFERENT PEOPLE FOR A TOTAL OF 1.5 hours with out resolution! Because of the increasing stress level within my household, everyone was angry which lead to a very upsetting afternoon. Jim Gamble was the only person who finally helped us and he now has a new phone. BUT I WILLL BE SUBMITTING REVIEWS ON EVERY SITE IVHAVE ACCESS TO!!! read more

I had a wonderful experience at Verizon on Rt 10 East Hanover. They opened promptly at 9:30 like their sign said. They follow COVID -19 protective protocols . I was referred to a customer service representative named Radec. I am a senior citizen I was asking about billing. He was professional,polite and highly capable. My questions were resolved quickly and correctly. Great experience. Totally recommend the representatives and the store. read more

This store is the absolute worst in the area of Morris County. I made an appointment there and was trying to close my dead Cousins account. I showed up with the Death Certificate and Power of Attorney and last bill. They took my $205 to close the account and then said they couldn't transfer another Verizon number to that phone. They even smiled at me when they said that they could no longer help. The Store charged me $205 that day. The next bill that came in for that account showed a $64 dollar credit. When I tried to call the Store or an 800 number I'm always told they are busy or most shocking that no information was saved from the visit to the Store. They took the Death Certificate and Power of Attorney at the Store and made copies, yet never entered it into the system and took our money knowing we overpaid. Then the "Owner" gave me a website for the refund that lead to a closed loop site. This store is crap and I wouldn't recommend my enemies here. read more

Today I went in to get help with my phone. I was frustrated that I kept getting pop up ads while driving and my screen locks up too quickly. Luckily, I got Mandy to help me. Even when my frustration was showing, she was patient and understanding. It quickly made me lose my frustrated attitude and soon we were chatting while she reset my phone and extended the screen lock time. I so rarely see this level of customer service and I hope you recognize what you have in Mandy. My best visit to Verizon ever! read more

This Verizon store is made up of the least helpful people in retail I have ever encountered. Going here, and trying to deal with many of the staff has made me question my entire account with verizon. If it were not for the support of the online corporate staff aside from this store, I would have switched carriers. read more

Friendly and knowledgeable staff and fairly quick service even on a busy Friday night. They make getting new phones easy and explain everything thoroughly. read more

Terrible store with extremely rude and arrogant staff. Waited for over a half hour for someone to help us. The one guy was texting on his phone for awhile and then walked into the back. We were looking at prices for 4 phones and plans and were just met with the rudest worker I've ever dealt with at a company. Telling me to "do the math" sorry but $80 for one line and 3 more lines is $110 just doesnt add up to me I'm sorry!! Will never ever go back to this store. Plus they didnt even mention the buy one get one Samsung deals that are going on read more

Helpful but worker was rude and condescending. He refused to answer questions that were relevant to the issue we had purely because he "would have to answer the questions that follow," even though they were for completely plausible hypothetical scenarios. He seemed to have no interest in providing good customer service and was very sarcastic when asked how Verizon deals with cloning issues. When pointed out he was refusing to answer questions, he claimed he said his answer was "I didn't know" (which was a complete lie since he said he wouldn't answer the question). I personally wouldn't recommend the store but it's the only one in the area. read more

The manager and his staff can't be bothered!! Worst customer service ever. Go elsewhere for service.

CAN I GIVE NEGATIVE STARS ?!?!? I have been a loyal Verizon Wireless customer for many many years and I have been paying Verizon Wireless hundreds of dollars per month for years. So when I was looking to upgrade my phone there was not doubt in my mind, go to an office official Verizon Wireless corporate store (346 Route in East Hanover, NJ) get the best service. Was that a mistake !!! At the time Verizon Wireless was offering a special, buy one iPhone for regular price and get a second phone for free as long as you signed up for a 2 year contract. When I further inquired about what seemed to be a very good offer, the salesman said. Yes this is true but you need to add an additional phone number. "Don't worry" he said, we can take care of this by simply setting up an additional number to your family plan and we can then delete the number. Well, as it turned out not only was the number not taken off my account, I was paying for an extra line which line which I had no intention of using. When I called Verizon Wireless to explain what had happened and had demonstrated zero usage, date etc on this number the Customer Service Rep said there is "nothing I am willing to do for you" In addition, I said the Customer Service Rep, please look at my bill for the past several months, there is absolutely zero usage on this line ! Why would someone EVER agree to pay for 2 years of service for an extra line which is not needed. In hindsight, it was obvious that the sales reps at this story are only concerned about pushing product and do not care about customer service. In addition, I am confident Verizon Corporate has analytics which show cell phone numbers with zero usage by month. If Verizon Wireless Corporate cared about their customers, you would think they would contact us and ask if there is a problem with the service because we see zero usage. I am most likely leaving Verizon Wireless after 20+ years ! read more

Went to Verizon in East Hanover, our sales rep, Radeck was amazing. Guided us to make the right choices and spent quality time with me and my daughter. The team in general are fantastic including there manager. We are very happy with our purchases and will only go to this location from now on!!!!! read more

This is the first I have ever posted a review but my experience was SO BAD at the East Hanover, NJ store location that I felt I HAVE to warn others. I was trying to help my elderly mother who is dying from Brain Cancer because her flip phone broke and her phone is very important to her to stay connected to family and friends. My mother and I called customer service to add me as an authorized user for hours and at the end of the conversation I was told that my name was added as an authorized user and I did not have to drag my handicapped mother to the store with her walker during covid. I went to the store thinking that I am going to get her her phone and move on but that was not the case. A sales associate and a General Manager who never told me their names said I could not replace a phone because I was not an authorized user. I explained my mothers health situation and lack of technology. My mother even called me anxiously asking if I got her phone and of course I had to sadly say they would not sell me one because I was not an authorized user. I begged the General Manager to speak to her and get authorization. She said no and did not care! They were so heartless! Disgusting behavior! I understand a policy is a policy! But people need to be human beings first especially in the times we are living in now! In order get my mother a phone I physically brought her to the store against doctors orders just so she can authorize me to the account. It's absurd! You can't even imagine how horrific this is! All for a flip phone!!!!! Not the newest iPhone on the market! My mother came rolling in with her walker just saying all I want is my phone! This awful experience could have been avoided if someone had a heart and used their head and authorized me as a user! You forced me and my mother to have unnecessary pain and suffering!!!! As a result of this horrific experience me and my whole family including my husband and our five children will be changing carriers. I will spread the word of this heartless experience to as many people as I can to have others change carriers! I will never look at Verizon the same again! read more