Outage on July 2nd and today July 5th still no internet while my neighbors have theirs. They want…read moreto schedule a tech to come out on Wed... so that would be 7 days with no internet. 5 days of losing money bc I am no allowed to use wifi for my job. DO BETTER FRONTIER

Equipment failure. No tech service or repair. Charged $50 replacement fee for replacement…read moreequipment (took several business days with no service yet still billed) that didn't work. Hung up during the several attempts to discontinue service. Never again

Zack lives up to his reputation for being fast, courteous, and reasonably priced. He diagnosed and…read morefixed my very frustrating TV issues and was more than happy to be of help. I highly recommend him and will call him again. He is an engineer and says he also repairs appliances and has other handyman skills.

Zack worked on my washer and did an Excellent job. I don't…read moreusually give reviews but he did such a good job I felt like I owed him to do it. He washed out my motor to save me the money of buying one and it worked. He checked out my whole washer and tightened some belts. Just a great job!!!!

I would like to express my sincere gratitude to Jessica in Customer Service in Tampa, FL. She…read moreassisted me with disconnecting service following a death in my family, and her support was truly exceptional. Jessica went above and beyond in every way possible. Her compassion, kindness, and attention to detail are qualities that seem all too rare today. During a very difficult time, she treated me with genuine care and respect, making me feel valued and supported every step of the way. I cannot thank her enough for showing up with such empathy and professionalism. Her actions made a lasting impression, and I am deeply grateful for the care she provided when I needed it most.

What can improve? Everything! We have been without internet for 3 days and the so called hot line…read morecannot even provide an update to when service will be restored!

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

I wanted to give a shout out to John at Spectrum on SR 64 for how he handled a rude and defiant…read morecustomer that he was unable to help. Her issue was with Apple and not Spectrum and he tried to tell her that MULTIPLE times until she raised her voice calling him incompetent. He offered her to speak to a manager the following day and she refused, so he asked her to leave as she was just continuing to be a problem. She refused to leave and she even grabbed his name tag off his chest! She was entitled and escalated the whole situation. She left on her way to complain about him to another Spectrum store, but I assure you, she was the problem. Good for John for doing and saying all the right things in a hostile environment that she created. Friendly reminder: The customer is NOT always right! In this case, John, the employee was right.

Pierre Delis supervisor came to our door to return us to spectrum we took his offer then when Bill…read morestarted the price was more & speed was less LIAR'S. Called company got sirry

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

After being a customer for three years, I sold my home and have to move to Ohio because of family…read more I called frontier today to disconnect my services and I was told that they cannot prorate the month and that there is a equipment restocking fee that has to be paid in addition to not getting any money back for the portion of the month that I am not using it, which I find very amusing because when I moved in, they prorated the rest of the month and they were happy to give me the equipment. So beware that you'll need to cancel your subscription on the last day of your paid month and be prepared to pay a an equipment restocking fee. Garbage.

Employees must be trained how to lie legally. They broke their promise about my rate not going up.read more

I am extremely disappointed with Spectrum's service…read more About a week ago, Roberto Dottavio (Residential Connectivity Specialist) came to my home and offered me Spectrum Fiber Internet 1 Gig for $50/month, with the first month free. At the time, I was already using Frontier Fiber 500 Mbps for $49/month. Since Spectrum offered a faster plan for nearly the same price, I agreed to switch. To make sure everything was accurate, I called Spectrum's customer service at 1 (833) 737-0874 the day before the installation. The representative confirmed that Spectrum Fiber was available at my address. On August 4, the installation technician, Andy, arrived. After checking every utility box in the neighborhood, he informed me that there were no Spectrum fiber connections available. In other words, the service I was promised simply did not exist at my location. As a result, I had already canceled my Frontier service based on Spectrum's assurances. Now I regret that decision and have to call Frontier again to ask them to reconnect my internet. This experience wasted my time, caused unnecessary inconvenience, and showed a serious lack of communication within Spectrum. Customers should not be told that fiber service is available when it isn't. I sincerely hope Spectrum's management sees this review and takes steps to improve the accuracy of the information provided by its sales representatives and customer service.

They will not send out a repairman. They do not listen to…read moreyour problem. The read commercials for other products. It is truly horrible.

I lost my IT guy tragically and I was lost. He'd been with me for so many years and now he was…read moregone. What to do. So I searched out YELP and found COMPUTER SOLUTIONS OF FLORIDA. Marcus showed up to a LAUNDRY LIST of things I needed to be done; connected, repaired, set up, etc. Even with me talking his head off he was done in lickety-split (or maybe he was done fast BECAUSE I wouldn't shut up and go away :-D ) He is a very polite, VERY intelligent, IT professional. AND he has a long list of Credentials to back him up. I was very impressed by the speed at which he accomplished every goal. Zing Zang Zoom !!! They are my new IT company for SURE. I'm thinking up a new list of things I'd like to do, to make our computers, network, etc more efficient and condensed in our small office space. Call Marcus and his gang, you wont regret it !!!

From the owner: About Computer Solutions of Florida, LLC We're a local…read moreinformation technology and telecommunications company specializing in computer repair, website design, business services, security camera services, home automations, telecommunications and television services for dynamic businesses, non-profits, residential consumers and government organizations. With over 10 years of professional experience in the areas of information technology and telecommunications, our solutions help organizations to facilitate growth, compete more effectively, reduce cost, and work more efficiently. Computer Solutions of Florida, LLC will continue to expand its presence to better serve its client base. We work closely with some of the Top Telecommunication Companies: Spectrum, BrightHouse, Frontier, Verizon, Comcast, and Xfinity. 941-900-4533

Alfredo went above and beyond to help us get our phone transferred. Very friendly and knowledgeable.read more

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.