I'm posting a new review. My last post I criticized their customer service. As it is their customer…read moreservice over the phone is atrocious the installation technician was very professional and understanding that I was already frustrated. Installation went through painlessly and their fiber service is night and day compared to spectrum. If you are in an area that this fiber is available I strongly recommend getting it the speed is much faster than spectrum.

Frontier just raised my rates nearly 20% with no notice, no change in service, no explanation. The…read morebilling department isn't available after my work hours. How do I get this resolved?

Constant issues with internet outages and so called services upgrades that screw everything up!…read moreSpectrum outages causes me loss of work and money!!! Messing with one's livelihood!!! Spectrum hold ZERO accountable to correct and pretty much response is "oh well you gotta wait"!

Just want to give a shout out to Peggy from the local Bradenton store for assisting us the other…read moreday. She was a tremendous help and very knowledgable about processes and how to make the transfer as smooth as possible. Thank you.

This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

Gerald was so rude and dismissive, I cannot believe he is a manager there. I have been a Verizon…read morecustomer for over 20 years and have never been treated so poorly. I upgraded my daughter's phone who is serving in the military overseas so she cannot get it herself and no one explained to me that the SIM would be locked and she could not use the phone for at least 90 days! I have been paying the bill for a year and a half just so that she can keep and use that number while she is overseas. She uses an overseas SIM card so that her local calls don't cost an arm and a leg. She has been unable to use the phone and Gerald was very rude about the whole thing. If Verizon can unlock the SIM at 90 days, they can unlock it at 30 days. He also would not guarantee me that it would even be unlocked after 90 days or if I paid off the phone in full. He just shrugged his shoulders and walked off. It is ridiculous that I have to pay for a phone and my daughter can't even use it. You should consider some additional customer service training for management.

It's nice to see that a couple of people had good experiences. I don't know if these are Verizon…read moreemployees or their family members, however, I believe 1 or 2 of them. The fact that someone is impressed that a Verizon CSR transferred the data from one phone to another sounded great until you hear that Verizon charged them for that service! That's ridiculous! It's also nice to hear that another person empathized that customer service jobs are hard, if that was a real review. The other good review I saw was a person who was purchasing a few things and the CSR was helpful with that process.... of course, let's keep that commission rolling in. There were so many bad experiences and I truly hope this doesn't sound like I'm trying to one up any of them, because all of those experiences are horrible and deserve to be told and read. Here is my experience which is so difficult and disgusting to tell still upsets me. Today started with me looking for any Verizon store to visit other than Cortez Rd and 14th Street. After being there with my husband and kids for hours to open a 5 cellphone business account, in-car wifi, house & business wifi, as well as home & business landlines. I was then told it was taking a long time due to their computer issues. I was then told they couldn't set up a business account for me, even though my business was verified through my sunbiz.org account. I was then told by the manager (I don't remember his name, but I remember that he had tattoos, because we were complimenting each other's tattoos when I first arrived), if we couldn't finish in 10 minutes I would have to return the next day because it was closing time, even though we had been there for over 3 hours. Due to the stress of that, my husband noticed signs from me that an epileptic seizure was coming on. Seeing as it was 8:01pm my husband was told that if he went outside to get my rescue medicine, they wouldn't let him back in with it. OR... I could go outside alone walking on the concrete and hope that I would successfully navigate around the concrete parking bumpers without having a seizure and/or serious injury. So obviously we left and I due to the extreme stress, I had a seizure in the car. Then, 2 days later we went to Verizon in Sarasota. We thought that we had a great experience there, and though it wasn't great, it was good. However, I never got a lot of the features that I was told I was getting. It's very sad. You guys are the McDonald's of cell phone companies, you can have the worst customer service, charge a lot, and not care about the hard earned money that your customer's give you, because no matter how many customers and respect you lose or how many people you upset. It will never be important enough to you or enough customers to put you out of business. That's why you will never change or follow through with your empty promises. Hopefully, Yelp is correct and I will find a. CSR in Palmetto who will actually care and help.

This is by far the worst network / WiFi / internet company I have ever dealt with...that's all I…read morecan say. Oh Ok one more thing = if you have time look up SLOW TO MOVE - Brighthouse's logo appears there

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

I wanted to give a shout out to John at Spectrum on SR 64 for how he handled a rude and defiant…read morecustomer that he was unable to help. Her issue was with Apple and not Spectrum and he tried to tell her that MULTIPLE times until she raised her voice calling him incompetent. He offered her to speak to a manager the following day and she refused, so he asked her to leave as she was just continuing to be a problem. She refused to leave and she even grabbed his name tag off his chest! She was entitled and escalated the whole situation. She left on her way to complain about him to another Spectrum store, but I assure you, she was the problem. Good for John for doing and saying all the right things in a hostile environment that she created. Friendly reminder: The customer is NOT always right! In this case, John, the employee was right.

My wife called Spectrum to find out about some different programming. It my account, but she's an…read moreauthorized user. The person she was speaking to was rude, slow, and acting like my wife was doing something wrong. So I got on the line to tell her that I am present and to go ahead and give my wife the information she wanted. Rather than do that, she hung up on us. We're looking at other options now. This is not the way I expect to be treated.

I went to the store for a phone upgrade since my phone was 5 years old. Rafael greeted me at the…read moredoor before I even entered the store. He was very friendly and professional and he worked hard to get the best deal for my wife and I. We left the store with two new phones and were very pleased with our total shopping experience.

We visited the Verizon Store in Palmetto at 685 10th St E. to trade up I phones. We were helped by…read moreDrake B. and we could not be happier. He took the time, a lot of time, and he kept on going through all the steps until our phones were duplicated. He went as far as walking to the parking lot to verify that my phone was correctly paired up to Car Play. He explained in detail the itemized bill and gave us his mobile number in case we had questions once we arrived home. During the entire transaction Drake maintained a high level of professionalism yet he stayed personal and pleasant. Thank you Drake.