Outstanding customer service, and a great repair for the fraction of what Apple wanted. A great…read moredowntown business that I'm happy to support!!

This will be the second time I have used this service. Both times we have left 100% satisfied. The…read morefirst time was a screen replacement on an older iPhone. There were no issues, no setbacks, just solutions. This was for my teenager, so it was appreciated to have been talked through each step of the way. The second time just the same amount of professionalism, great quality, amazing turnaround time, and detail. This was on a 16 Pro Max and it works like a brand new phone! Thank you, so much for taking care of our devices and not talking over us or acting like we are the uneducated IT techs that we are. lol We will definitely be back again if something else happens. Convenient location, easy parking great service fairly priced.

Went there Monday 11/18/2019 around 6pm.ish and.there was only one worker there. He was on the…read morephone with a customer and there's a line waiting for him. We waited for 10mn and had to leave because he don't look like he was getting off that phone anytime soon. Don't they have a call center to fwd those calls to?.that way they can focus on customer that are walking in the door? That was bad customer service, no acknowledgement of any sort that he saw us.or how long we have to wait for him. Very dissatisfied with this location.

I'm a retired trooper and came into a location in Fife not knowing Adam or Eve. Metro by T-Mobile…read morestore in Fife next to Subway deli that I walked into was a happy laid back calm, professional classy business run by two families.... Allie and Tyrone who were individually a wealth of knowledge independently and combined a juggernaut of a business. These two employees were non aggressive but blunt and not a waste of time. No B/S but polite and funny, professional swagger at a expedited speed. Facility was stocked, spotless with white glove inspection freshness. Very very family oriented young in age to middle and elderly era. The the owner and manager Allie &Tyrone were multi taskers with swag followed by accommodating my service dog along with being a single parent that had luggage. This Establishment always suited my needs with attentive to personal goals at need of time then even met me after hours at a different location with family that flew into SeaTac in-tow and was very positive and welcoming after hours at end of business week. Wicked cool and impressive. These employees are hungry for business who are motivated with one on the way regarding a new born coming into there life, the owners still hit a grand slam even though there plate was full along with many hurdles to leap past they divided and conquered my goals as I was a walk in. Ive learned a lot about switching from OS to iOS and they guided me on a retirees monthly income quickly on a frugal budget I have. Allie,Ray&Tyrone you guys are a class act! Good luck the world is your oyster.....congrats to your newborn along with families and occupational success in the immediate future. Store location easy to get to and from. Clean family oriented establishment accommodates of all ages regarding credit history and specific avenues to choose from a timely manner. Inventory "sky is the limit" This fife location has it all! Thank you for your services.

Good communication. My cousin came here to fix his problem with his console overheating. they did…read morea good job no more problems with his console overheating

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

amazing, quick response and great quality products. Was in and out in 20 minutes to fix my back…read morecamera lens

Scammers all their good reviews are fake bots they tell you one price then change it up immediately…read moreafter they will try and steal your phone for its parts and give you it back with cheap parts shady people would not recommend this business at all to anyone be safe please !

I was going to get a new phone screen as mine was broken. After speaking with the owner, I decided…read moreto buy a new phone. The store employee not only activated my new phone, he also helped me move aps and information from my old phone to my new unit. I was very happy with the overall professionalism of everyone here. I would highly recommend them to anyone in need of a new phone.

From the owner: We are a diverse , and unique Cell Phone retailer, that specializes in "No contract plans" We are…read moreAuthorized by the Most Popular Companies in the Nation. MetroPCS, Boost Mobile, Simple Mobile, Page Plus, H2O Wireless, just to mention a few. We also carry an extensive, quality line of accessories. We can Help with minor repairs. Pay your Cell Phone Bill here with us as well, all payments are "RTR" Real time replenishments, which simply means your payment is posted right away. What can we say about experience, knowledge, and customer service? Simply, you be the Judge. See you soon!!

I saw an ad/listing on OfferUp for a "Brand New iPhone 16 Pro Max - Huge 35% Off! Only $829" at…read morethis particular location & so so went there to purchase a unit. I arrived there & asked for the specific model to purchase. The gal said that price was for a used unit locked to a specific carrier. I showed her the ad on my phone & asked to speak to a manager. A guy came out from the back room & said, "If you scroll down & read more it will tell the exceptions." I said, "The title of your listing is very clear & your tactics are very deceptive!" This business is dishonest & a waste of time! See my included screenshot of their listing.

I wish I never heard about this place. I went to get a phone because my last got damaged and I…read moreneeded a phone quick for operating my jobs and payments. But now I'm stuck paying more than what I'd owe for even the latest phone. They didn't inform me on lease details. There app has also crashed after an update leaving me unable to pay my payments on time. Which a day hasn't gone by that I'm left to pay past due which makes no sense struggling with other payments. When I'm done paying this phone off I will not be continuing anymore service with them.

Yo! My mom had an iPhone 6 not turning on for over a year now. She was so disappointed she couldn't…read moresee the pictures of the family and everything else she had saved on the phone. We didn't know where to go but then found out about reconnect repair in tacoma mall. They just opened up but these guys went the extra mile to fix the iPhone. They replaced the charging port but the phone still didn't turn on, then they did more research and fixed the issue but the price never went up even though they did double the work. My mom is now happy the iPhone works. thank you for the great service guys! Even my buddy who works at apple told me that the apple store in the mall refers customers to reconnect repair if apple technicians can't fix the issue. Now that's gotta mean something, these guys know what they're doing!

Unfortunately we all been there before where we had a drunken night and accidentally drop our…read moreiphone and the screen cracks. They can easily fix your phone screen here, quick and best price around, compared to Apple stores. I was searching online and happened to find this place. I would definitely recommend my family and friends to go here if they had any phone issues.

I bought a Velcro belt case for my iPhone. ($27) After 2 days the loops that hold the case came…read moreloose. I took it back. I was told no returns, no refunds. So crappy quality, no service. (Plus, when we first walked in the shop to return the case, it was open and no one was working there. We waited 10-15min and the guy wondered in.)

Go there now! If…read moreyou have a cracked screen, need s phone case, need accessories, whatever your device needs, I can't recommend them enough! Our youngest is tough on phones. So we're not new to getting them repaired. But it's been tough finding a place where you can get in, and get your phone back in a reasonable amount of time, and at a reasonable price. Same day was really rare, and the iPhone store is extremely expensive, hundreds of dollars. I was looking for something better and came across Cellairis. Fabulous reviews, they have an actual store in the mall, and Sam was so kind and professional! They had the back screen replaced on our son's phone in just over an hour. As quoted. And it was smashed! We live in Gig Harbor and do not have many options here. Driving to South Hill, I won't even blink next time. And did I mention how kind they are? You will love your experience!

My phone crashed and I just needed to retrieve my data, got a quote from multiple repair shops and…read moreall of them told me that they cannot do anything. Tried this Fast and Fair and I was surprised when I got an email that they were able to retrieve some of the data I needed. I was expecting a lost cause but they are really good at what they do and very helpful in making sure the customers get an excellent service. I am thankful to the Manager for being accommodating especially during this hard economic times that we live in. I highly recommend this business

I've never caught someone trying to swindle me before…read more... Mistakenly deleted an important file. Now, just see a prompt to install the newest version of MacOS. Goes through the installation process just to reroute back to the same screen. Dont want to have to do a factory reset if I didn't have to. Finds Fast and Fair Was quoted $50. Of course, I'm aware the price could vary. Got to the shop. Am told cannot save. Will need to complete a factory reset to previous version of MacOS that will take... a FEW DAYS. Hmm, that doesn't seem very fast but okay... Now, at this point I figure I could probably find out the command keys for that on my own but I ask how much the reset will cost anyway. And to my astonishment, I am told this would cost me $160! That doesn't seem very fair, Fast and Fair! Look man, I get were in a stressful time; CardiB is making CoronaVirus TikToks, People are hoarding toilet paper, life as we know it might be over but that doesn't make it okay to rob me! Tf is wrong with people?! Went home: Youtube: Command Keys to factory reset MacBook. Youtube: SHIFT-OPTION-COMMAND-R Problem solved in 5 minutes. Not cool Fast and Unfair Repair Update Reply for the Business and the Public: As a business an apology would have been a much more professional route to take rather than the condescending one you chose. A problem that took 4 keys to solve could have been done right there when I brought it to you. The store was empty. It was just you and I. Yes, I understand you may still have orders to fill so, the $50 fee I was quoted seemed more than fair but $160 for a simple command key reset is unfair business practices. If I didn't know any better... say an elderly person illiterate to computer problems you could make easy money off and that is not fair. It is not okay at all! You are absolutely correct. I got out of there immediately after realizing my mistake choosing your shop but for future customers I'm glad I did.

Jay was exceptional. He provided great quality, speed and precision and his 18 year experience in…read morethe business is clear. I went to another nearby screen repair place that was $10 less but took hours to fix and I had to go back twice. Immediately my cell phone felt brand new again after Jay's work. If you are looking for cell phone repair this would be my preferred place to go and Jay answered the phone twice for me and gave great customer service. (They are located next to h and m and Victoria secret at a kiosk). I hope I don't have to go back but if my cell phone breaks again there is no doubt this is where I will go!

I brought my older iPad to him because the charger wasn't working. While he was able to replace the…read morecharging port, now the screen looks terrible. It looks like a piece of paper was crumbled up and then smoothed out -- that's what's permanently on my screen now. When my wife went back to talk to him about it, he denied any responsibility and was rude to her about the whole situation. We will never return.