Worst and most degrading experience I've ever had anywhere. John, our service rep at the Danvers…read moreMA Xfinity location, barely let us speak before his nasty attitude emerged. Very accusatory and refused to even hear anything we said. Belligerently Told us that if we wanted to lower our bill that we'd have to give up services. Tried to bulldoze us & when that wouldn't work claimed that we were trying to tell him his job refusing to speak to us further. It would be nice if we could complain to Xfinity about this but it seems that most people who work for them have the same set of ignorant skills.

We came here about 30mins after opening. We were number 11 in line to be assisted. No worries…read morebecause our schedule was clear. We came in to transfer a phone line from Verizon to xfinity. We had all information needed. Louis assisted us and was fantastic. He communicated every step of the way. I felt bad because he had to get help with our unique situation. Again no worries as he was doing his best and was really great. Finally we realized we need to unlock the phone number. Once that was done everything was smooth sailing. Thank you Louis. Overall the store was open and bright. Lots of space and seating which was nice. I'd recommend that they label a section of where individuals with appointments can sit/wait and a section labelled for walk-ins. You could see that some folks were frustrated because it seemed like others were 'jumping the line' and all the other staff could say is they have an appointment. It would be easier for everyone.

Initially gave good review, but errors were made: accidentally or on purpose? Wrong phone given…read morewhich was more expensive per month, insurance was added when it was not requested, data transfer for four phones took over two hours! Need I go on? My daughter warned me about the bad reviews. Might be justified. Took over an hour with Verizon billing to get bill corrected. Yikes.

Avoid this place. They sell FiOS and online they say they accept equipment returns but when you go…read morethere they can't help. They say "they're privately owned" and "Robbie" was extremely rude and short while saying it. I realize they're probably frustrated that their online presence say they accept equipment returns but they shouldn't take it out on customers.

Called MVWFP a few weeks ago after getting frustrated with the poor wifi performance in our 3,500…read moresf house, and hearing my wife continuously complain. All installed by me originally over the years, including hardwired gigabit Ethernet plus WiFi. Dead zones everywhere in the house and hardwired connections that weren't working. Rod responded quickly to my booking appointment on his website, and came in on the agreed date. As I knew, it was a mess. Took two days to straighten it all out including producing "heat maps" to show signal strength throughout every room in the house. it is actually quite difficult to find anyone who specializes in networking and WiFi. Most are electricians who do this as a side business and really don't have proper network training. As I determined, Rod has 20 years of corporate networking experience and clearly knows what he is doing. And frankly, my own lengthy experience in the computer industry allowed me to make that judgment pretty confidently after two days of many technical discussions. He knows what he's doing. I'm happy to make a referral to MVWFP to anyone who needs to sort out their WiFi and network challenges, residential or commercial. Very pleased. As is my wife who is not yelling at me any longer. About this, anyway!

The people who work here are so incredibly helpful. They are patient, knowledgeable and care about…read moresaving you money. I highly recommend them!

Had them update my service to 200 Amps. They did it in two separate panels. Since then I have…read morenothing but issues with too much load on one panel vs another. Already had two other electricians come out and tell me the service upgrade was horrible and should have never been done like this. Also did the electrical for an addition we did. Same thing the other electricians said there was no thought in how they wired it/separated it and set up the switches. DO NOT USE STEVE OR HIS COMPANY. TERRIBLE.

Steve is amazing- hard working, honest, pricing is reasonable! Had old knob and tube. So glad we…read morefound him. Many electricians don't handle or work with it. He did great job!! Over exceeded our expectations!

The interactive website works extremely well and enables even those who are not particularly adept…read moreat computing to manage the website. I strongly recommend this group Antony Polonsky

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