Mr. Bryant Bey-Perez was fantastic when I dealt with him today. He assisted me with transferring…read morefrom Verizon to T Mobile and it went as smooth as it can be. I highly recommend him!

After spending three hours on the phone with T-Mobile, getting told 4 different things, they…read morefinally told us that they could not help us and we had to go into a store. We went to T-Mobile in the north shore mall (lower). There, we had the pleasure of working with Xio. She apologized for the long wait time, and took us even though they were closing soon. Xio say with us and made sure to answer any and all questions we had. She got us the best deal we could get. Xio stayed with us 1 hour PAST the time they closed. After having such a bad experience over the phone, Xio was a breathe of fresh air. She was friendly, personable, and really makes sure her customers are getting what they need and more. I will only be going to this T-Mobile from now on solely because of Xio.

My visit was excellent, Luis.\n Should be a manager at the store. His help is unbelievable. He has…read morehelped me many times with my new phone and successful every time so I am putting it a good word for him. Thank you very much.

Go to a corporate location. Whatever you do DO NOT GO HERE!!!! They messed up my plans, charged me…read morewhen I should not have been charged, lied repeatedly and refused to fix the issues. I have spent hours of my life on the phone and in corporate stores to fix the problems they caused on my account. RUN.

Had kevin help me set up a phone for my mom and he was really nice and patient! My mom speaks…read morespanish and he does too so that definitely helped and made it easier so I didn't have to translate everything myself to her! Definitely would come back here for anything I need in the future.

The manager Kevin needs to be terminated from this location he is a thief, a liar, and a scammer…read morethat likes to steal customers credit cards, and make purchases for his personal needs. Today he called the cops on me for no reason today, I originally went in there because my phone was disconnected and I wanted to see why was that because I had already made a payment a couple days back he was being useless about the situation he was not helpful at all this all could've been avoided i ended up arguing with two other customers and him included that's three people all because of him he was telling the other customers watch "I'm going to play games with her She's going to see" as a manager who says that you're a gossiping about me to your customers and he instigated it and that's why I ended up arguing with other two customers because they had spoken to me I didn't speak to them first they approached me and I defended myself. he clearly doesn't know how to be a manager because a manager would know how to go about the situation. A manager doesn't get their customers to argue with other customers or instigate the situation which she did he was instigating it this is very sad, especially at the plaza that this store is located at is very upscale so when the cops arrived, there were other customers in the store so imagine that this huge scene for no reason the cops did not say one word to me when they arrived, they spoke to him he said what he said and that was it and the cops left and they did not say one word to me so all that was for no reason when I didn't do nothing wrong to begin with which is unacceptable. He needs to get terminated it's very disgusting I still managed to make my payment of $440 which I never got the receipt for towards my phone bill and get it reactivated despite everything he said that he was going to let me stand there and that he was going to pay me no mind until the other worker got there which was a female and she's blonde which she was very helpful. I cannot speak on her. I'm speaking on Kevin the manager that shouldn't even be a manager that clearly has no management experience because he didn't know how to go about the situation. I have friends and family that use AT&T as their phone carrier I would not recommend anyone going to the store location minding you live two minutes away from this store I should call the cops on him for fraud. That's a felony its a crime using someone else's "THE CUSTOMER" identification credit card to make purchases off of your personal uses in the customer went back in there and confronted him about it and she asked for a copy of her receipt We should call the cops on him He's the one who needs to go to jail based on the activities Hes performing and participated in I don't even feel safe going back to the store not even to use my credit card or debit card. Imagine that because Kevin is going to steal my information identity and use it for his personal needs which is embarrassing, this is sad. as soon as I left the store, I called AT&T to speak to the upper management, literally corporate, and I did get in contact with the upper management. They said that it doesn't matter how mad the customer is the manager. The representative is never supposed to call the cops on the customer, and this was clearly said by the upper management , so imagine that you don't even know how to do your job because if you did, you wouldn't call the cops cause you're not supposed to call the cops unless it's really an emergency. Do not go to the store. I do not recommend anyone going to thie store until they change mangement

My internet goes offline Every. Single. Day. They send me a new modem and promise it won't happen…read moreanymore. Still goes out every day. In a chat they tell me they've "provisioned" my modem so it won't happen anymore. Still goes out every single day. I had NONE of these issues with Fios, unfortunately only Comcast is available in my area.

Do not get xfinity if you have any other option!…read more If you do, for god's sake do not ever do a an ownership transfer. It will somehow fuck up your credit score for life. Customer service had no idea how to fix it, or even let me pay off the debt I shouldn't owe in the first place. Spent several hours on the phone with their "experts", only to find out no one knows how to fix it. And don't get me started on their network speed. It's just shite quality all around.

Sala was amazing. Watched him handle multiple customers at the same time. Whoever is the manager of…read morethis store has a great representative.

It was such a pleasure to work with Sam! We bought a new phone for our 12-year old and she was so…read morehelpful in looking at options, keeping our plan affordable, and helping make the experience fun and less stressful!

OH MY!! Deceptive and misleading location in Middleton, MA!…read more To: All Loyal Verizon Customers. This location at 234 S. Main Street, Middleton MA is NOT a Verizon corporate location. Instead, It is a poor representation of a Verizon (paid logo only) independent Franchise managed by an unprofessional named Rami Awadallah who will smile at you and kindly over charge you. He has trained his staff to perform shady, deceptive sales practices.... Run!!! Here are Verizon Corporate Locations that will never over charge and will never charge you for service activation, transfering data or an upgrade fee. The following are reputable Verizon CORPORATE locations DON'T BE FOOLED by this location. Here are the Best of the Best.... 1. Verizon Wireless - 262 Andover Street, Peabody (1 mile down the road). 2. Rte 1S, Saugus (old Kmart plaza). 3. Walkers Way, Reading, MA These Corporate locations come along side and represent Verizon Corporate online and by dialing *611 customer service ( from your phone) these locations will give all new and existing loyal verizon customers a superb experience!!! This location at 234 S.Main Street Middleton is HORRIBLE and has ahhh gazillion escalated incident reports I am told. I repeat the Middleton location is NOT a VERIZON CORPORATE Store and will trick you and you will not see it coming but, BUT I DID :) I contacted Verizon Corporate representatives as well as supervisors and they immediately credited me back all these erroneous charges from the Middleton, MA location. BEWARE!! My erroneous fees were an upgrade fee, activation fee , transfering data fees they call this a 'concierge service' hahaha!!! Then they will move you into another service plan you never requested, etc. SCAMMERS!! Now folks let's see how the owner kindly replies. Or, will he turn it on me lol either way- this is my only chance to warn you. Protect your wallets!! Signed : A Loyal Verizon Customer who is pissed off by the deceptive trickery practice and representation at this location. RUN!!!

My husband and I went into the Verizon in Middleton, MA and had an excellent experience with…read moreAlejandro. He was kind, patient and very knowledgeable. We have had bad experiences in the past but Alejandro made upgrading phones and our phone plans very easy and he found us a great deal. We were ready to switch to AT&T but decided against it after having this phenomenal customer service with Verizon.

I received some of the worst customer service I have ever had. A phone was purchased for me as a…read moregift at Best Buy. I was told Verizon could activate it regardless. I was greeted by a young lady who quickly informed me she had never encountered this situation before and didn't know what to do. She then explained that I had to go to a Best Buy rather than offering to call, which would have been a great move. While she tersely explains that there is nothing she can do, she is munching on a clementine. I get people need to eat, but come on pop in the back if you're that hungry. I asked if she could put the screen protector on the phone at least, as I am awful at that. And without cleaning her hands from eating she just puts it on. "There is a small bubble that you just need to work out," was her explanation for the lame application. Just bad, dude. Try to pretend you care since you are on the clock.

Frank and his crew are wonderful - efficient and extremely knowledgable about ways to save $$$ on…read moreyour cell phone service

STAY AWAY QUICK CASH SCAM SHOP!!! I went to this phone shop…read moreyesterday October 9, around 7pm, I asked the gentleman working the front if he could repair my IPhone 11 Pro cracked screen, we agreed to a price of $120 dollars, upon returning to get my phone I tried to unlock the phone with my Face ID which was no longer working? I mentioned this to him, his response was that "he hadn't seen the Face ID work before working on the phone" which meant "he couldn't do anything for me" I mentioned to him that I myself had experience handling electronics (IPhone 7s, IPhone XR) all of which I replaced screens for me and friends 2x, I suggested to him had he turned off the phone before replacing the screen? His response " I took the screen off then unplugged the battery" this answered my question for why the Face ID on my phone which was now no longer working. Prior to walking into this establishment my Face ID was indeed working, I've attached screen shots. Do not do business with this company I am certain they were trying to run a quick cash scam on me no doubt! They do not know what they are doing

Hi I want to the Accessory Depot store to get screen protectors on my Samsung Galaxy tab S8 ultra…read more14.6 screen 256GB 12GB and my Samsung Galaxy tab A8 10.5 screen 128GB 4GB. Great people very friendly. Got the screen protectors in two days. And they put them on for me. I would highly recommend the store and I'll go back if there's any problems with any of my other devices need to be fixed.