I met with Christine today and she fixed my son's iPhone 4 screen! On the contrary to popular…read morebelief I am the mean mom who broke it into 10000000 pieces!! Christine did a great job and the phone looks brand new! It took less than an hour to complete! I recommend her and her services. It appears that she also does other types of phones! She's pretty flexible with her schedule too.

My son broke his iPhone 5 screen over the weekend, Christine to the rescue! Called her first thing…read moreMonday morning, she promptly answered and we made an appointment the same day. The iPhone is working flawlessly, she does a great job. Highly recommend Christine!

During a recent trip to Massachusetts I brought my son here to have the lens changed on the camera…read moreof his iPhone.He is a tween and wanted to handle it. He went in told the guy what he needed. This guy ended up damaging the camera and gave my son his money back. When I went in to handle it. He told me it was my son's word against his and refused to give me the name and contact information for the manager or owner of the shop. He absolutely damaged the camera on the iPhone and was rude and lacks basic customer service skills. BEWARE if you go here for a repair you may leave with more damage than you started with.

I stopped in because my phone charger wasn't working and thought my battery was shot. They…read morediagnosed the phone and instead of selling me un needed services they said I probably just needed a new charger and sent me on my way.

Thinking of AT&T? DON'T!!!…read more I've had hemorrhoids that have been a more pleasurable experience! Bad service, expensive, and customer service that rivals a used car salesman who has a raging gambling habit. Do yourself a favor and seek phone service somewhere else

I've never had great service at this store even prior to covid but I just made a trip to the mall…read moreonly to goto this store. They have a sign that says limited to 6 people in the store. I was with my wife and mother in law and 2 of us wanted to upgrade phones but the plan is in the 3rd persons name. They had ZERO customers but 3 employees so they said only 2 of us could go in. If you can only hold 6 people why are 4 people working?!? Then we were told that everything we wanted to do (trade in a phone, get a phone etc) all needed to be done on line and it was said in a very dismissive way. When we asked questions we were basically met with answers they would come from a 5 year old saying "BECAUSE". No sympathy, no understanding and no additional help or suggestions. I will NOT be back to this location and if AT&T wants things done online then maybe they should close the retail locations, save on overhead and lower their prices. I will not shed a tear when this store closes along with the rest of the emerald square mall. Good bye and good riddance

Sean was great. I needed a new battery and screen, as well as a cleaning job for the portal and…read morespeakers on my iphone. He did it all for a very reasonable price and did it quickly. Highly recommend this office.

I never do reviews online but had to this time. My LCD screen on my cell phone was destroyed . I…read morebrought my phone into the East Providence store. They ordered two different screens of which neither one worked. Sandra went above and beyond to find a screen that worked for my phone. She is awesome! Thanks Sandra from Denise

We went into this store to change over our plan from one carrier over to T-Mobile. Xavier helped us…read moreand what we thought would be a hassle was instead super easy and he was so helpful and patient! Every other store employee was also very kind and friendly. I highly recommend this location!

After purchasing a new iPhone and screen protector they said the screen protector came with a…read morelifetime replacement. Upon coming to replace it they said they can't replace it because we didn't have the protection plan. Not right at all. Misleading and false information to the customers. Go to Best Buy honestly they won't mislead you. I'm very disappointed as we have been a customer for 20 years but now it makes me want to change companies. Not right T-Mobile

Submitted my Dell Laptop for a new keyboard. The Manager/Technician ordered the correct…read morereplacement and fitted it within a short time of delivery at a competive cost. I am very satisfied and will use Screen Doctor again with confidence.

Got my phone screen fixed last week after I'd dropped it. They took me the same day and were done…read morein an hour. I had to bring it back today to have something looked at and he finished it in 20 minutes. One of the gentlemen ran it out to my car so I didn't have to unbuckle my daughter from her car seat. Thank you! Phone is as good as new!

DO NOT COME HERE! This is not truly a Verizon store!…read more I had the worst experience ordering a mobile hotspot here. I came in on a Sunday and placed the order and picked it up Wednesday. I asked the store rep here to activate it in store to confirm that it worked. He could not get it working and sent me with it to the true Verizon corporate store on route 1 across from Target. I should have gone to this legit corporate store to begin with. At the corporate store, they confirmed that the hotspot I received from the 1230 Ave location was defective and provided me with a new hotspot that was set up in less than 10 minutes. Then I had to return the original hotspot to the original location 1230 Newport Ave )because the true Verizon store could not process a return from this third party retailer) and had the WORST experience. It was a HUGE hassle where even the store rep was hung up on and disconnected repeatedly while attempting to process the return with the other company reps. Everything required multiple approval codes and calls and escalations. I wasted so much time at this store when I could have just done everything at the true, corporate location on route 1. Despite the Verizon signs everywhere, be advised that this 1230 Newport Ave location is not actually a true Verizon store with full service capabilities. While the reps here tried to be helpful this was the most frustrating experience I have ever had with a cell phone store and would completely discourage anyone from even setting foot inside this store! Even the rep was super frustrated with his own company! It took literally over an hour to process a return and it was extremely frustrating that even the store reps could not work with their corporate contacts and system. I wrote this whole review while living through this hellish experience. AVOID this place and go to the corporate location on Route 1. This was the worst!

Stopped by to upgrade a phone and Al was a treat! Great service & really funny guy. Highly…read morerecommend to see him if you need any help.