The very kind team member took my Samsung and untangled this mess I'd gotten into having to choose…read moreanother SMS provider. Samsung has discontinued thier texting on July 6. The button to change SMS had no connection so I randomly picked from Google Store what "seemed" legitimate. But all it did was welcome a circus of junk on my phone. Anyhow, my dependable phone turned I to a highway of ads and other gnats. I needed to squash this as my own efforts were not cutting it. Such a small thing turned into a tangled mess. So I went into the store at about 5pm ish on 6/9 and this young lady approached me as it was my turn. I waited about 20 minutes. That's fine. They are busy people! I told her what was wrong and as she was helping another lady. The team member unraveled my little disaster as it seems this was easy stuff to this team member. I left so happy. Everything went smoothly. The team was busy and I didn't get the feeling that you or I or us were being ignored. No. You got the feeling they are there to assist. Thank you to the team member in the middle desk. You're exceptional. Thank you very much!

I don't like waiting but I'm sure the workers don't love long busy days either. It was an hour…read moreyesterday to buy a new phone and some AirPods - and did the set up of the phone at home. BUT - The staff is always helpful for me - patient and friendly. The girl last night didn't oooooze warm fuzzies but she did ooze "we aren't letting you make a bad decision" and I need that in my life. I'd like her to go shopping with me and set me straight more often. Finally moved on to AirPods instead of corded headphones - welcome to 2024. Also ALWAYS have the best application of a screen protector I have seen.

Brought my old laptop here several time. They always take the time to diagnose the problem and give…read moreyou a fair estimate before doing the work. They tell you what is wrong and don't talk down to you. This last time the laptop's fan went and the guy at the store could have fixed the fan and charged me a lot. Instead he took all my files off the machine and recommended that I buy another computer. He then took the time to find out what I used the machine for and suggested that I didn't need one of their machines as theirs are more for business, but I could getaway with one from best buy. Sensible computer saved me a ton of money again! Thx guys!!

DO NOT COME HERE! This is not truly a Verizon store!…read more I had the worst experience ordering a mobile hotspot here. I came in on a Sunday and placed the order and picked it up Wednesday. I asked the store rep here to activate it in store to confirm that it worked. He could not get it working and sent me with it to the true Verizon corporate store on route 1 across from Target. I should have gone to this legit corporate store to begin with. At the corporate store, they confirmed that the hotspot I received from the 1230 Ave location was defective and provided me with a new hotspot that was set up in less than 10 minutes. Then I had to return the original hotspot to the original location 1230 Newport Ave )because the true Verizon store could not process a return from this third party retailer) and had the WORST experience. It was a HUGE hassle where even the store rep was hung up on and disconnected repeatedly while attempting to process the return with the other company reps. Everything required multiple approval codes and calls and escalations. I wasted so much time at this store when I could have just done everything at the true, corporate location on route 1. Despite the Verizon signs everywhere, be advised that this 1230 Newport Ave location is not actually a true Verizon store with full service capabilities. While the reps here tried to be helpful this was the most frustrating experience I have ever had with a cell phone store and would completely discourage anyone from even setting foot inside this store! Even the rep was super frustrated with his own company! It took literally over an hour to process a return and it was extremely frustrating that even the store reps could not work with their corporate contacts and system. I wrote this whole review while living through this hellish experience. AVOID this place and go to the corporate location on Route 1. This was the worst!

Stopped by to upgrade a phone and Al was a treat! Great service & really funny guy. Highly…read morerecommend to see him if you need any help.

Wayne was so patient, friendly, and helpful! He went out of his way to help my mom, who has…read moredementia and was just admitted to a nursing home. To the point of even personally delivering her new phone case to the nursing home on his own time! I was touched by his kindness and compassion. Wayne definitely deserves to be recognized (and hopefully given a raise)! Thank you for your excellent care and support, Wayne!

After having difficulty dealing with the online service to purchase a new iPhone, I went into this…read moreVerizon store. Jay Mendes, the Store Manager, handled the entire purchase and resolved my issue. He even went so far as to install the Bluetooth in my car. He was knowledgeable, professional, and caring. As a 77 year old, my phone is my lifeline and can also be a daunting tool. It was great to have someone explain things so thoroughly, thank you.

Had a galaxy note 10+ with a cracked screen, they fixed the screen! Yippee! Then the phone doesn't…read morecharge anymore. Headed up to mall in snow storm... Someone was there! Yippee! But not guy who fixed my phone, apparently, only guy who fixed your phone is only guy that can re-fix it! Not a yippee! So, stuck with a phone at 8% battery... Go to Warwick mall hoping to find someone to fix what they screwed up... I did! "The Fix" in Warwick mall had me out the door, and fixed the connection that was not connected from this places repair, for around 40.00. YIPPEE!

Ok. So I pay 150 without tax, to replace a screen on an Ipad 5th gen....and a few days later I…read morenotice white specs under the screen, in the way of the picture, and a few days after that, the screen starts lifting off and becoming unresponsive to touch and glitching all over the place. Ripped me off! Do not trust these people. By the way....they wanted to charge me almost $200 at first, and I had to talk them down for a looong time. It's a 5th gen Ipad that is probably not even worth the $200.

Sean was great. I needed a new battery and screen, as well as a cleaning job for the portal and…read morespeakers on my iphone. He did it all for a very reasonable price and did it quickly. Highly recommend this office.

I never do reviews online but had to this time. My LCD screen on my cell phone was destroyed . I…read morebrought my phone into the East Providence store. They ordered two different screens of which neither one worked. Sandra went above and beyond to find a screen that worked for my phone. She is awesome! Thanks Sandra from Denise

I love this Verizon store!!! everyone that works here is very helpful and nice! Jeremy always helps…read moreme with any questions I have AND he helps me get better deals with my phone plan! I would definitely recommend anyone looking for a reliable Verizon. This store is for you!!!

I spoke with Parish about new phone options and can't rave about him enough. With his help I was…read moreable to get a great phone upgrade. He was very patient and kind throughout the whole process. I love my new phone and would highly recommend using this location since the service was top notch.

This is an interesting little store that I bumped into as I was selling back my iPhone to Gamestop…read morewhich is across the way. This is a beautifully lit store to make you feel like you're in a futuristic type movie. Phone and ipad cases line the walls with a giant machine in the middle. They specialize in cases for your electronics and are extremely helpful and friendly. What is neat is that they have "blank" cell phone cases and the machine allows them to print whatever picture you want onto the case to personalize your phone. They have new cases as well for your iphone 6 and 6 plus. They also have tempered glass meant to protect your iphone's glass from breaking.

I walked in and was able to find everything I needed and more at this sleek little store in…read moreProvidence Place Mall. I initially came looking for a battery charging case for my iPhone 6, which the store was out of. However, the store attendant was very helpful and explained that buying an expensive charging case might not be the best investment as if I were ever to change my phone model then my charging case would be useless. Instead, the very attentive and gracious store manager showed me the extensive collection of portable phone chargers they carried, which were all on sale! I ended up purchasing a $60 model for only $30 in addition to a brand new case and screen protector for my phone, both of which the manager kindly installed for me for free. And because I bought so much, the manager threw in a second free portable charger as well! I would definitely recommend this store to anyone looking for any phone accessories or cases in the Providence area. Some of their products are on the pricier side, but they have a wide selection, the employees are helpful and they do have sales. Overall, I'm very happy with my purchases.