We walked into Verizon/Wireless Zone in Rosemount frustrated, irritated, and honestly pretty fed up after dealing with what had become an absolute mess. Our issues were not simple. We were dealing with major billing discrepancies, incorrect quoted monthly pricing, phone numbers/lines that had failed or been purged, problems with combined services like Netflix, and discounts and credits that either weren't available, weren't corrected, or hadn't been applied properly. By the time we walked through the door, there were so many separate problems tangled together that we didn't even know where to begin. And then we sat down with Sam. I cannot say enough about the level of customer service Sam provided. It was genuinely astounding. He was patient, knowledgeable, thorough, professional, personable, and -- most importantly -- he actually cared about figuring out what had happened and what could be done about it. Sam didn't rush us. He didn't dismiss anything. He didn't give us canned answers just to get us out the door. He took the time to go through issue after issue, explain what he was seeing, make calls, investigate problems, work through solutions, and do everything within his power to get an incredibly complicated situation straightened out. Were absolutely every single one of our issues 100% resolved before we left? No -- and considering the extent of the mess we walked in with, that probably wasn't realistic. But that is exactly what makes this review worth writing. We walked into that store pissed off, and somehow walked out more than pleased, even knowing we still had a few loose ends to tie up. That is entirely because of Sam and the extraordinary amount of effort he put into helping us. There is a massive difference between an employee who simply does their job and an employee who makes a customer feel like their problem has become his problem until he has done everything possible to help fix it. Sam is absolutely the latter. His customer service was fantastic, exceptional, and frankly unparalleled compared with what we have experienced elsewhere. I don't give a sh*#! how badly this sounds like a fake corporate testimonial- it's not. Walk into that store and see for yourself. Verizon/Wireless Zone Rosemount: whatever you're paying Sam, it isn't enough. Employees like him are the reason frustrated customers remain customers. Thank you, Sam. Seriously. You turned what could have been an absolutely terrible experience into one that left us incredibly impressed and genuinely grateful. 10/10 customer service. Sam deserves recognition for this one. read more

Verizon Authorized Retailer - Wireless Zone - Mobile Phones Near Me - Rosemount, Minnesota

Had a GREAT experience with Bernie and Josh @ the Rosemount location. Needed lines transferred to a new account and had some struggles requesting and completing the transfer with calling Verizon Customer Service several times and getting nowhere. Bernie walked through the whole process and got the lines transferred. Great service at this store. I was impressed and very appreciative. Thanks Bernie and Josh...keep up the great work! Rosemount is the best store. read more

Got excellent service from Ron and Sam to assist with a phone issue. They were friendly and helpful and easy to work with. They were knowledgeable and were able to fix the problem. They offered advice on other products without being too pushy. Will definitely return to this store. read more

This place is intentionally deceitful and fraudulent. AVOID AT ALL COSTS. If I could give 0 stars, I absolutely would!!! I visited this store that is 100% Verizon branded after finding it on the Verizon app because I wanted to add my parents 2 lines to my plan. AFTER the lines had been ported to the new phones, the guy charged me an extra $30 PER LINE for what he explained was a "franchise fee". I immediately complained, and he said I'd have to take it up with his manager who, conveniently, wasn't there. I couldn't cancel the transaction because the lines had already been ported from AT&T, & they would lose their phone numbers if we canceled. I had switched the rest of my family to Verizon 3 months earlier at, what I didn't know at the time, was a "corporate" store that is literally 5 minutes down the road & this fee was not charged. The employee confirmed that if I had gone to the other store, I could have completed the exact same transaction without the fee. I left the store and returned on Monday to speak to the manager, Ron. He was very dismissive and claimed that the fee was for the service of transferring the data from the old phones to the new ones, BUT THEY DID NOT DO THAT. The guy that I originally worked with was right there and he confirmed that he did not do the data transfer for us. Ron then said, "Oh well, there's nothing that I can do - the system won't even allow me to refund the fee." He also changed the reason for the fee by claiming that it was a "convenience charge". However, it was not any more "convenient" for us to visit this location vs the Apple Valley location. He strongly implied that I should have known that they were a franchisee and that I should have known about the extra fee, but there is ABSOLUTELY NO SIGNAGE in the store that notifies customers about this arrangement. I asked if I could just return the whole transaction and take my business down the street. He glibly said "sure, I can process a return, but I still can't refund the $60 in fees." When I mentioned that I would be pursuing a legal remedy, he said "Good luck! The company is loaded, probably more so than you!". read more

Zac Dilley was really helpful, sweet and knowledgeable. He made the whole process of buying a phone stress free. He also helped me jump start my car. Thank you :) read more

The group here was very helpful moving to a new phone, explaining the options and the pros and cons of established phones versus newer phones. They had stock of the different models and took the time to show all the features and functions of each. We are very happy with the service and attention and wouldn't hesitate to return to this hometown store! read more