kind staff , Wendi was very helpful in helping me with my service and made it easy to choose a plan

This is not a Verizon Store, its an authorized dealer, and they should have their dealership revoked. The store manager Chris "assisted" me. He added unnecessary charges and he do not fully explain the "Upgrades" or "Free" items that he sold me. I had to call Verizon to directly unwind these charges. DO NOT SHOP HERE! read more

Wendy and Chris went above and beyond in helping me navigate a complex upgrade on three phones, an iPad and an Apple Watch. they spent hours of store time making the transition work flawlessly. i have been a Verizon customer for more than 20 years and Wendy and Chris engender continued customer loyalty! read more

the worst verizon store . bad sale rep . Zero technology Acknowledge.. Unwilling to help Rude and sent false information The technician recommended to Try other store as he didn't know how to help to go into my account . rude and disrespectful. Does not deserve a star . read more

RUN AWAY! These people are con artists. My mother, who is old and terrible at tech and at numbers, walked in there with a very simple request. She walked out with a new phone line, a watch, a hotspot, and a new phone, and the belief that it was all free or close to free. She said "oh this young man Brian was so nice." In fact the total fees and charges were almost two thousand dollars. He completely scammed her. This is NOT a Verizon company store, it's a contractor, so you are not covered by any of Verizon's policies if you deal with them. And they pay their agents on commission for sales, so they are constantly trying to find ways to rip you off. They also completely messed up the internals of our account so badly that Verizon customer service could barely fix it. It has taken two months, multiple trips back to the store, and over fourteen hours on the phone to get our account back to how it was and get our money back. I confronted them about it in store and they just made up some weaselly lies. These people should be in jail. read more

Great service! Phone was set up and my plan was made less confusing. Thank you Dave-you made the generally challenging phone store experience quick and painless. read more

Great service here. I came to set up my new phone and encountered some issues. Dave was quick and went above and beyond to sort everything out. The music choices were a plus. Definitely recommend. read more

Absolute worst customer service experience of my life. I had been a longtime ATT customer and decided I wanted to investigate switching. Work with Ricardo and he tried to push things past me without noticing and then down right lied about other things. He put a screen protector on my new phone without saying he was going to charge me for it. $50 for a plastic screen protector! which I never asked for. Then he setup a 128GB phone without asking which size we wanted knowing it was more money for him. Finally, he tried to do a data transfer for $35 without advising us that this was another thing they charge for. He did all these things hoping we wouldn't pick up on them. Then finally, he told us Verizon was going to give us $150 per line rebates due to switching from another carrier. Turns out that was a lie. And he also indicated we could call and ask for the activation fee's ($40 each line) to be waived since we were long time ATT customers. Again, another lie. To top this all off, I called Verizon customer services about my experience and to confirm I was SOL for the rebates. They confirmed I couldn't get a rebate and that I couldn't get the activation fees waived. They acknowledge this location really screwed me over but didn't offer to do anything to make it right. So even thou Ricardo at this location provided the worst customer service experience of my life, Verizon's corporate customer service wasn't much better. Stay away from this store! read more

Alex did an amazing jog getting my phone replaced in a very efficient and timely way... his communication with me was fantastic, and he went above and beyond in getting my data transferred and delivering my phone so I had very little down time from work! Highly recommend! read more

This was my second time in the Westport store. Dexton helped me both times and he was a pleasure to work with on both occasions. Thank you for making a stressful situation as painless as possible. read more

Went there with my wife changed our plan got two new phones and the salesman GRANT was excellent helped us through the whole process made it easy and very knowledgeable about the products highly recommended read more

Recently stopped by to get an issue fixed ... never again. Shady business practices and will charge you fees you wouldn't actually pay if you went to an actual corporate location. The person I spoke to was Tamar and runs a shady business. On top of that he sits there and belittles you as if you're ignorant. AVOID at all cost take your money else where and save yourself a headache. read more

List of charges are not posted and not explained. My fault for not asking how much everything would cost - Strongly suggest that you understand and agree all charges before work is done read more

They are crooks. Bought a new phone but was given a rningrefurbished got ripped off with the insurance too. . Do not go there.the sales people are nasty once confronted about the refurbished phone. read more

I wouldn't buy a phone from these people if I were you, based on my own experience in late September. First of all, my salesperson Ricardo tried to sell me an iPhone XR for the price of $ 760 when both he and I knew that the price had been reduced to $ 599 after the iPhone 11 had been released. When I corrected him on this, there was no apology and no embarrassment on his part. Indeed he looked annoyed that he had to input the new price. That should have been my tip off that things were not right, but I foolishly went ahead (Ricardo had already started setting up the new phone and transferring data). I never saw a detailed invoice until after I had signed the screen for the credit card charge (again, a big mistake on my part), and he gave me a copy of it all folded up, so I foolishly did not review it immediately while still in the store. By that time, of course, my old iPhone had been erased, and it was pretty much a done deal. When I did review the written invoice, I discovered that I had been charged an "equipment activation fee" of $ 50 on top of a "data/media transfer" fee of $ 35. In addition, I learned that the Incipio iPhone case for which I paid $ 59.99 in the store is available at Amazon for $ 20 less and that Ricardo had also signed me up for "total mobile protection" for $ 15 per month without telling me. I called Verizon and did get that insurance charge dropped, but the other charges stood. When I went in to ask about them, Ricardo offered no apologies and smugly told me that all retailers do the same thing. I wrote about all this to Customer Service on the Wireless Zone website, citing details and my invoice number, but to date have never received a reply. In short, you can get a phone easily enough at this store, but if you don't watch out, you will be paying far more than you should. This was my mistake, which I won't make again, and I would strongly recommend that you take your business elsewhere. read more

Had a very great experience; switching/signing up for a phone has never been easier for me. Wesly was very clear with every step of the process, payment, and startup. Handled the entire startup of the phone, and creating the Verizon account. I switched from Straight Talk, and the experience lets me know that it's worth every dime to switch. read more

Ask for William who exemplifies a "Ritz Carlton" service model. I have upgraded phones with him, gone to a more reasonable pricing plan and he even helped me replace/restore a stolen iPhone (then recovered iPhone). Other team members seem more than willing to help. The manager looks over the employees and makes sure the customer has a good experience. In a world where price can distract you away from good service, I'll go for good service anytime. Overall, very impressed. read more

Was given half assed information regarding the parameters of the plans and products I was accepting. I was lead to believe that an item was a one time charge when it was monthly as well that I was getting a cord for free that he was "throwing it in" and ended up getting charged $50 for it. Staff seems friendly but is deceitful. Needless to say I'm pissed read more

UPDATE. The assistant store manager contacted me letting me know the sales woman I dealt with had been fired. He was gracious and understanding and gave me a $50 credit to use at the store. read more

I was having an issue with my iPhone (touchscreen stopped working). Associate Kenny directed me to the Apple store in the trumbull mall, where my phone repair was fast and free. 5 stars because he was able to give me advice in terms of where to get my phone fixed and didn't try to sell me something I didn't need. I would highly recommend this store, and specifically ask for Kenny. read more

I guess Natalie just didn't feel like working the morning I showed up. She insisted a promotion that was going on had ended the night before and there was nothing she could do (been a customer for over a decade). I called customer service as I headed out the door and was assured the promo was indeed still on, so I drove to the other Verizon in town and they were more than happy to help me. read more