This review is a mixed bag of wonderful and ??????…read more I have an old Kindle, that was a special gift, and would no longer charge. I took it to uBreakIFix and Jose repaired it. The good: He did ask for a deposit and the total cost was very reasonable. His attitude was friendly and professional The front area was clean and neat. The negatives had nothing to do with the quality of work. The ???: The Kindle was returned wrapped in plastic wrap and handed to me. I had to take it home, and charge it to see if it was repaired. (My bad, I should have asked to see if it worked). Jose wore his hat backwards. Guess he was having a bad hair day. When we walked in, the shop was completely empty with an eerie voice from the back saying, thank you I'll be right with you. Would there be someway to install some sort of partial partition so when a customer walks in they could see there was a live body actually there? Jose, Thank you for repairing my very special Kindle

I dropped my game PS5 month ago, and I finally pick up on April 24th, i excited to play the game,…read morenext day it broken complete. Not working anymore? I bring back the store complaint. They say I'm sorry, but I can't fix it again until you need a file claim? I don't get it? I dropped a year ago. I paid for it with a warrant for 1 year now. He needed a claim? Claim? They never told me about this? Why NOW? Why didn't they tell me a year ago? That time I had a warrant a year ago. That early broken before May 2026 warrants a I will never go there again!! NOT PROFESSIONAL

Terrible customer service at this AT&T location. The lady…read moreworking here clearly did not want to help me at all -- extremely rude and dismissive from the moment I walked in. She acted like I was bothering her just by asking simple questions. I ended up leaving and calling the AT&T customer service hotline instead, and they gave me a much better deal in minutes. Save yourself the frustration and skip this location entirely.

Went to AT&T today to get some assistance on my wife's iphone13 pro. Phone was activated but needed…read moreassistance on SIM card removal from iPhone7+. We were greeted by Vanessa with a BIG SMILE ; ) SIM card put in and bought a phone case. Reason for 4 stars is due to the value... we couldn't wait but $48 bucks for a phone case... geeez us. Little heavy on the prices here. Can't win. IPhone purchased with charger but need to buy adapter... come on Apple products. What happened to buying a phone ready to go with charger. One last thing... we were told we could get $25-$35 credit towards the iphone13 phone case... we left because their system was down and came back the phone credit was $15. We chose to keep the phone instead of giving it away.

an unexpectedly elevated experience at the AT&T store. upgrading two phones felt seamless, almost…read moreceremonial in its clarity. Lee assisted us with rare attentiveness...lucid, patient, and genuinely considerate. there was an integrity in their guidance...technical acumen balanced with humane presence. it's uncommon to encounter that degree of care in a transactional space. I left not only with upgraded devices, but with a quiet respect for the way Lee carries their work.

Praise for Jose and also the store manager. Coffee is a company store. Jose helped us unwind an…read moreerroneous transaction perpetrated by a different AT&T store -- a franchise store. It took a lot of patience, two visits, and a long time. Technically, the error was not the Coffee store's responsibility, but Jose, with the support of the manager, succeeded in unwinding the transaction. It took a couple of hours of their time, but they stuck with it. Both were competent and courteous. We thank them.

I needed an upgrade fast and Ashira was so helpful! Although it was hard to locate the store she…read morewas fast, efficient, helpful, and courteous!

We were happy to see that Alexis was working at the Rosedale Store. Alexis is friendly…read moreknowledgeable and helpful. We recently purchased new phones and had questions concerning our plan and billing , they weren't right. Alexis found the issue figured it all out, lowered our monthly, and a credit will be applied. All our questions were answered she was terrific. We're happy with all the features on our phones and our Verizon service.

Went in to port over 3 phones from TMobile and transfer my business phone (already Verizon) over…read moreto create a new personal account for the 4 phones. Porting over the 3 from TMobile went smooth, but getting my personal account set up was a three hour ordeal. Katie at this store was very helpful, cordial and professional, but she had a plethora of issues in getting her tech group on the other end of the phone to get things done. Thanks Katie for hanging in there! BTW, The 5 star rating is for Katie, not for the process cause that part sucked.

Horrible customer service. This store never answers the phone so you get transferred to a corporate…read morenumber who can't help. Then the employees are rude while 1 works and 2 sit and do nothing. Store currently has no AC so it's too hot in there. Made an order on the weekend with an employee who said come back Monday. That employee isn't working the next few days and the other employees there just telling us to wait for a call. No one can figure anything or have any answers. Drove 45 mins to be told only half the order came in and we have to come back later... even though we got a call our order was in. (Wife believes they sold our order phones to others) Already starting this whole new account on a bad taste in my mouth. Do better Verizon.

I went to the Verizon Callaway store to buy a phone on 25 April 2023 and came back the next day as…read moreI had questions and help with my new phone. During this time I dealt with employees Katie, Eliana, and Jennifer. They all were very nice, patient, and respectful towards me. I'm old and not great with the new phones, but they took the time and got me through what I needed to feel confident using my new phone. I greatly appreciate all three of them treating me as a valued customer and providing a positive relaxed atmosphere for me as a customer. They welcomed me back if I needed help with my phone. I greatly appreciate it!

*Avoid this store* This store is NOT a Verizon store. We were sold "5G internet." that never worked…read morethen given extenders to make the network better. 900 dollars taken out of our account of our account. None of the credits were ever put back into my account. Since this is a Victra store and not Verizon they don't want to help us fix the problem they created. The "Managers" in this store are non-existent. Jason, Iliana, and Robert the managers will not call you back or answer emails. please keep an eye on your accounts they will add charges for no reason. 4 months later and these issues have not been resolved.

Went in today and was helped by Isaac. He was amazing and made the process super easy! We got 2 new…read moreApple Watches and a phone upgrade. Isaac was so patient and helpful!

We love this at&t store! We have had to go in quite a bit the past few months for a whole list of…read morethings. First, it was to replace a really old iPhone with something newer since my boyfriend cracked his screen. He was in and out and back home within an hour, which I was not expecting because the Ming Ave store and Truxton store that would have taken me 1-2 hours easily because they get so busy. The second time was because we were interested in getting internet service so we could stop using Spectrum. We just wanted it all in one place and one bill. We ended up getting the girl who helped my boyfriend get a phone, Brenda, again. She let us know about internet, but also told us it was super cheap to add TV on too (it was like $10-20 more to get internet and DirecTV basic package versus just internet). Then she helped us get HBO for free because we have unlimited data. We were super happy and the process went smooth and quick to get it changed and scheduled. Then we went in a 3rd time and got Brenda again. We needed help figuring out how to move our TV and internet since we are moving (unfortunately only the customer service line can help with that), but we also got help getting my boyfriend on to the First Link network for first responders and she added me as an authorized user. It took awhile because it is kind of a painful process, but she guided us through the whole experience which would have been incredibly difficult to navigate without her! I've never said this before, but I'm actually not dreading the trip to get me added on to the cell phone plan in January because I know it will be as easy and painless as every other trip to this store thanks to Brenda and Eric, the manager, who always happily helps out when Brenda doesn't have the answers. These two make the whole cell phone/internet/TV process way easier and faster and have totally changed my outlook on AT&T customer service in this town because I've had some bad experiences at their other locations. I will only be going to this location for all my needs! Thanks guys!

Hi.. Today we went into the Calloway store looking to…read moreupgrade my daughters phone as she is going to college this fall and Anthony helped us and this process was flawless... so easy and my daughter loves her new phone! I highly recommend

Maria Hernandez greeted me as soon as I entered the store. She quickly helped me resolve the issue…read morewith my newly purchased iPad and restore it for use with my T Mobile plan. While we waited for the reset (Apple takes its own time), she asked if she could help other customers. I said yes, and watched in awe as she helped de-escalate a frustrated customer, helped another pay a bill and supported her teammates. Maria is a great brand ambassador for T Mobile!! Thank you, Maria.

If this is the ATTStore at the Tyler Galleria then I'm giving a shoutout to sales associate Jesse…read moreKelly who was friendly, patient, knowledgable and pleasant. He answered specific questions about my iPhone8 and also the 'no service' issues I've experienced in parts of my home. He offered information with a kind pleasant temperament and made me feel appreciated and listened to. This kind of customer service is priceless. Much appreciated!

I went in to get my old iPhone 7 unlocked the first time I went in Brianna told me it was already…read moreunlocked when it wasn't. So I had to go back Diana was the one that helped me. It was supposed to be a simple request to unlock instead she did not know what she was doing and kicked me out of the account for 30 days. Then had the audacity to say I must of locked myself out. When I was telling her I have not tried to unlock it she was rude to me and kept rolling her eyes saying she didn't know what was going on but it wasn't her! The girls there are the most disrespectful and unhelpful I have ever witnessed in customer service. For the amount we pay for AT&T service they should train their staff in proper customer service etiquette and how to do there job properly to help customers.

So we had a great time buying iPhones, upgrading each line, and turning our personal lines to…read morebusiness lines...and answering our never ending questions. His customer service and knowledge on Apple and Samsung products were on point. He knew the ins and outs of all the products that we have from iPhone, Apple watch, iPads and Note phone. Highly recommend you ask for Jorge! He has 10yrs plus of experience and very professional. Thanks Jorge for explaining everything to my family and never making us feel rushed.

From the owner: Switch today & enjoy America's largest 5G network.read more