Personality, thought I was talking to an AI very dry personality and then was misled by this individual to the wrong side of the store I'd rather shop online. Good bye Best Buy read more

Alex Microsoft Certified Advisor at this location come on in to get the best I came in looking for an obscure device: an external CD player for installing legacy software on my new laptop OMG they stock a few for us instant gratification people who need things NOW! Alex was available at the Windows desk. He said "Yeah, this are great! You can watch DVDs your stash of movies you've collected, audio CDs and of course read and write files from your computer or laptop and best of all, enable you to install legacy software on your new laptops ( which no longer have CD drives) Alex picked out this LG Ultra Slim Portable DVD Writer (which does it all) for only $24.99 such a deal! I'm sure I'm going love it! Alex is a wiz. This will be my Go To Best Buy in the Portland Metro Area read more

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Picking up my work laptop. Best Buy's app and website are NOT friends. At the beginning of September, I started a new job. My boss ordered me a laptop from Best Buy. He is in LA, and I'm in PDX. So he ordered online, put me as the pickup person and boom. So he didn't have any idea of where I live, and sent the order to the Tualatin BB at first. I asked him to change it to Cedar Hills since I was right down the street at a baseball game with my son. So he did. Now let me say, when you order online, it says "pickup within 2 hours." Yeah NO. You are FAR better going IN the store and buying anything than using the app or website. The order information NEVER updated anything online. Never showed anything but "order placed." So after more than 4 hours I showed up and they said it wasn't ready...blah blah blah give us 15 minutes and we will get it. So that's the FIRST experience. Now to this past Wednesday. I ordered a co-worker a new laptop using our boss' credit card. I ordered it to pickup at this location because I was going to the nearby Umpqua bank for a business deposit. I waited 3 hours and showed up, again no update on the website for order status. Just like the first time. This time the manager tells me that the order wasn't placed because it was flagged for their fraud team. I was like okay why?? Because the order was placed by Dan M but Martina C is listed for pickup. I said I can verify his card #, social, drivers license etc AND I said OR y'all can just call him. So she said oh okay they'll probably call him will you let him know? So I text him that they'd likely call him etc and what was going on. The WEIRD thing was that she checked my ID and said to come back in 10 minutes. So I wait 15, she said "OH I just put your order up front!" And takes me to the checkout. Then she asked if I had the order number (well duh yes I did because I gave it to YOU the first time I popped in today to pickup my order..." And she covered up on the laptop box where I assume the order number was. (which felt weird and pointless to me since 1- I'd already given it to her, and 2 - didn't y'all verify with Dan?) I guess it was worth it because I got my co-worker a really good deal on a nice Lenovo laptop. It's CRAZY that laptops are catering more to gamers than workers now but whatever. The laptop is NICE and I'm glad that despite the annoying sync of an order online to a store it's a good deal. read more

I don't know what's going in with best buy, but the service is terrible. It has been one hour that I am waiting for someone to help me. Really!!! I am not coming back. read more

The customer service at this store is poor. The reps could not handle a simple computer repair issue. They were unable to schedule a new appt in a timely way. They could not even cancel a repair appt I had made through Apple. And last, Best Buy's fees for computer inspection are ridiculous. If you need your desktop computer fixed, going to Best Buy is a waste of your time & money. Terrible. read more

I came to the store to buy a TV stand and waited in that area for assistance for 20 minutes. Was able to flag someone down and they called for assistance, but no one ever came. I walked up to the front and there's a guy standing in front of a large laptop across from security who tells me I needed to check in for someone to assist me with questions. I don't know if all storage do this or if this is new, but I found it odd that there was no signage when you enter the store to indicate a customer needed to check in were just browsing. The person I spoke to gave me a reason reasons and explain why they do that, but would not address my that there was no sign indicating what customers are supposed to do. I came close to driving to another Best Buy, but fortunately Adam stepped in to help me on several different products I needed buy. His customer service was excellent and he totally turned around my frustrating experience. The store had signage at the entrance for restrooms and the geek squad but how was I supposed to know a random guy standing in front of a big laptop expected me to know I was to check in otherwise I would wait for the 12th of never. I hope the manager acknowledges the excellent employee that truly wanted to help me. read more

Best Buy Beaverton - Electronics Near Me - Beaverton, Oregon

Very helpful and trying to help me picked out my laptop. Very nice the very positive. read more

Best Buy Beaverton - Very helpful helped me pick my laptop!!! - Electronics Near Me - Beaverton, Oregon

I walked into the Beaverton location to buy a big screen TV around 3pm on a weekday, I found the TV i wanted to buy but nobody would help, the TVs are located in the back of the store so i walked to the front where the employee was watching the door and asked for help, he said he'd call someone over to help me, i waited 15 minutes and nobody came so I asked another blue shirt employee to help and he walked away and said he'd get somebody, another 10 minutes went buy and then a heavy set guy with a employee blue shirt came out of the bathroom and i tried to wave him down but he just walked by me, so i went back to the front and a different guy was at the door so i asked who's the manager "he said i am" i think his name was Nick so I explained what happened and tried to give him advice on customer service and he just gave me an excuse that his manager implemented a sales person turn policy so just not any sales person could help me. I told him he needs to tell his manager thats not working and terrible service because why go to a brick a and mortar store and get the run around when i could order a TV from Amazon and they'll deliver to my door next day! He should have called someone else to watch the door and helped me thats what a real management and leadership looks like. They had more employees walking around doing nothing than customers. So i went to Target and within 3 minutes looking a Target employee asked me if i needed help so i took my $800 there! Target was awesome! Best Buy will be closing down if don't focus on customer service and train employees like Target. Once a customer had that kind of experience they'll never be back and tell 10 friends not to shop there. Sad, very sad, read more

Price matching is a fake scam to get you in the door. Anything they agree to over the phone doesn't hold up, they'll blame it on their "call center guy." They promised me free shipping, then tried to charge me for it. Incredibly disrespectful and a waste of over an hour of my life. Lies and cheap tired upselling tactics. Just use Amazon. It's cheaper and more trustworthy. read more

Great job indeed. Always easy to use online tools for curbside pickup. Prompt every time I was waiting in the numbered stall. Polite employees. The selection is hit & miss inside. I like they have discounts on used or open merch. read more

I had enough time to sign on to my yelp account and write this review on my smartphone. I even lined up to get someone to come to the TV area to buy a TV. Nobody showed up. Don't waste your time here, customer service is close to none. I hope Best Buy corporation can standardize customer engagement and raise their standards on in-store experience. read more

I liked the selection and low prices compared to competitors. The employees were nice but they were hard to find and not as knowledgable as I'd like. It would be helpful if the signs on the devices gave complete information. Some of the signs did not include RAM and hard drive space. Also, don't bother getting the Best Buy credit card they try to entice you with. The card only gives your cash back as store credit, and it expires at the end of one month! If you want 5% REAL cash back from ANY electronics store including Best Buy, go with USBank Cash +. read more

Bought a desktop computer and printer here in December. Paid for their techs to install. The printer has not worked correctly from onset. Every time Microsoft downloads an update the printer stops working, the first time just one week after installation. The tech came out then, for free, and said it had reconfigured itself and if it happened again the printer needed to be replaced. It just did it again. I asked for a tech and was told if I paid one would come out. I explained it was their equipment, their techs who installed it, and had not worked correctly since, so I should not have to pay. 20 minutes later I was told several things. Maybe not the printer, maybe the computer. Could be a software problem. Could be installation problem. Bring in the defective printer and they will replace it. I asked which one to bring in since I didn't know where the problem was. I needed a tech to find out. Wasn't going to get one without paying. I explained I bought the Geek Squad plan, but wait. Apparently that only covers online services and not a tech coming out. I had to demand, more forcefully each time, I wanted to speak with a supervisor. He kept telling me she would just tell me the same time. 4th time I actually yelled and finally got a supervisor, who indeed told me the same thing. I paid simply because I don't have the computer skills to proceed without a tech. But I will never buy from them again. They do not stand behind their products or services. I only bought their Geek program because my Nerds on Call switched to online assistance only. I love my Nerds. I would recommend them but never Best Buy and their Geek Squad. read more

Before you shop anywhere else come into check out the laptop bags if you should be so inclined. Have no fear for "BEST BUY" is here for us all and good buys and pleasant surprises. Maybe tomorrow I can return to bring me closer to a new MAC book please. I bought a great THULE 16' inch sized fitted black carrier and big payoff if you want to be queen for a day. It was a short distance by bus transit and I liked the place a lot. Everybody was found to be very productive on the job as usual and security helped me with a spot to get two Body Armor light , peachy waters! I tear up water to the last drop and smiles on my cheeks that come through my eyes when drinking Body Armor light and peachy water. The value was going great and I am absolutely wild about my brand new 16' inch laptop carrier that will knock you out! It's awesome and I couldn't ask for better crew members to help me and serve me as per say my request to hold it in the back until I returned to buy it but not on my mom's Best Buy card unfortunately I paid cash and declined to look up her card info after using her Best Buy Rewads number although I would have much preferred for her to give me buying privileges with it. Of course now that I have knowledge about the new Best Buy card in her name I can definitely plan on applying for my own when the time is right! read more

In late November if 2023 i purchased a new stereo, bought the stero harness and had best buy installed. I had to wait 2 or 3 weeks for an install appointment which was fine. Within that Time the stereo head unit i purchased was giving to someone else and the manager called to inform me and i could just get a cheaper model and not the one i research and waited for shipping. Then after install the manager call to inform me that the head unit was not compatible with my current backup camera and i would either go without it or pay for another one. Again i would expect that i would be informed of this ahead of time. Now fast forward to feb 2nd of 2024 ( 1 years and 3 months later) the head unit has no sound. Turns out according to another best buy location the wiring harness fail. The tech informed me thst the previous install was completed sloppily done and it would be $159 for a new harness. I should have know it was a terrible install give that that install tech gave my car back with a broken vent cover and said i could Probably fix it myself. The janzten beach location manager informed me that that harness would not be covered by warranty. Long story short if tou want to have crappy install service, long wait and to buy a wiring harness twice please choose this location. I will adjust this review if best buy adjust the customer service!!! read more

There's a hundred employees on the floor but, you can't open more registers!?!? Followed around the store like thieves, even though shopping with a small child but, never offered help!?!? Is Best Buy doing so well financially as a company they can throw away sales? Left my items and walked out. read more

Don't waste your time here. I went specifically to listen to Bluetooth speakers. More than 70% were not hooked up. The store clerk lipped off trying to sell the speakers on his opinion. Which means nothing to me. If all TVs are left on for customers, then so should all audio demo speakers If my time is wasted finding help, I should be compensated by way of discounts. read more

Awesome job by Matt and the car stereo installation team! Got new speakers installed and everything from setting the appointment until picking up my car was amazing. Even presented options (low cost) to make my audio experience exactly what I am looking for! Will definitely go back again, so great not being upsold into expensive options that I have experienced with CarToys before. read more

They're pc part recommendations we're all of the ones that are horribly rated and recommended to avoid. Bought them not knowing and 2 out of 3 have already broke, aio broke, psu broke, they have absolutely no clue what they're talking about but act so knowledgeable! read more

For those of you needing appliances I encourage you to Avoid Best buy, especially the one on Cedar Hills. They care zero about their customers. My dryer died last weekend, we went to Best buy at Cedar Hills in hopes of buying a new one. We found a floor model that looked good. The price was right, we set up the purchase, and then delivery for Monday, 2/5. I got a call this morning, 2/3 from an offshore call center contracted by Best buy, where a woman with broken English told me Sorry, no delivery on Monday. That's pretty much all I could get out of her. Even her manager couldn't really tell more than sorry. I tried to call the store, but apparently that number listed for the store goes to a call center. I proceeded to the store, in person, and requested a manager- where the supposed store manager lied about not being a manager. I was directed to an associate manager. She looked up my order and said "oh yes, there's a delay. It's not in the warehouse yet." Apparently Best buy has everything delivered out of a subcontracted warehouse in downtown Portland. I asked the supposed associate manager if she could call the warehouse. She claimed she didn't have a number for them. I asked if they lost the display model dryer that I purchased. She said No. I asked well where is it then? She said "I don't know." She declined any further assistance and issued a refund. One star , would not recommend if you want actual custom service. I took my money down the street to Standard TV and Appliance on Hall. They had a dryer that will work and can be delivered on Thursday. The salesman promised me they don't lose dryers and that if I call the store number during business hours an actual person at their actual store will answer the phone. If you are still reading- I'm 44. One of my first jobs was at Good Guys Home Audio. Custom service was absolutely expected, necessary, and required. Apparently, now no one at Best buy actually cares to do the job of taking care of the customer. So disappointing. I'm pretty disgusted with the whole ordeal. Thanks for reading. read more

Bought an expensive Fridge that was to be delivered on a Friday with a called on Thursday informing BestBuy's time range. No phone call! When I called BestBuy, their automated system recognized my number, saying looks like you have a delivery tomorrow between 2 and 5. Great! Next day, their truck arrived at 11.30am. Good thing I was home, right?. The delivery man said: several upset customers, they told him they didn't have a call from BestBuy either. He said, make sure you tell them in the email survey. Of course, no survey ever arrived. Of course, BestBuy doesn't care. They deal in volume. They've got our money! This bad experience comes with a NO to future BestBuy business for me. US work ethic sucks. read more

No one will help, they are not capable of taking calls, route you thru a crappy call center. One star is too much!

Went in for the new iPhone and was told to go to the AT&T store. Not sure why, because we got our last 2 phones from Best Buy. It just felt like sales associate didn't want to work. He didn't seem to care or want to help. read more

I came in to see Geek Squad to see if I could recover data from my broken phone. The screen was smashed and only half of it responded to touch, but it still turned on, so I wondered if there was still some way it possible. I got paired with Sarah Fiala and she quickly went to work troubleshooting. Very fortunately for us, I had at least enabled a talkback button shortcut on my phone so we could at least "hear" what we were attempting to click on instead of seeing it, but we could only physically click on certain parts of the screen that were responsive. Sarah ended up coming up with a method involvinv plugging a USB mouse into my phone, then literally clicking around on my screen while listening to audio descriptions of everything. After a few minutes, she was able to figure out out how to use my unlock pattern to unlock my phone... without seeing a thing! I felt like I had just watched someone crack open a safe. (She did let me try first but I was unable to, and she figured it out while having no previous experience with the talkback feature!) After that she was able to help me figure out how to use that mouse-and-talkback method to recover the data I needed in my phone. Sarah was a goddamn wizard, please keep her. read more

I would give them no stars if it were an option. Ordered within 15 minutes on line as they said purchase would arrive the next day-it arrived the second day. Ok fine. Could not get earbuds to pair-after 4hrs I called geek squad, he couldn't give me 30 seconds of his time. Told me to bring it in for a refund or exchange. Guess what I am choosing. Never again BestBuy Mgr was to call in 2 hours and that didn't happen either read more

I preordered the new MacBook Pro the same day it became available (10/18) and should've been able to pick it up today (10/26). Checked my order status only to see my MacBook was now unavailable for pickup because they ran out of stock at this store... Aka they sold the $3000 laptop I already bought over a week ago due to employee negligence and a clear inability to count inventory. I called customer service (because there is physically no way to contact the actual store associates) and the employee CLAIMED that the same laptop was available at another location, so he switched my order to pick it up at that location and said it would be ready in a few hours. A few hours later, I drove to that store (again, there's no way to call and speak with actual employees from the store, just the call center employees) and they said there were no laptops left in stock???????? Like,,, I'm so so so so angry Why would I EVER preorder anything from best buy again if they're going to just sell my stuff to another customer and make me jump through hoops to get the items I already paid for??? I didn't even receive an apology or any form of remorse while $3000 worth of my money is just in limbo read more

I don't know why I come here , I'm a latino and always when I go to Best Buy stores they are not very nice and friendly to Latinos and it sounds bad each time I ask for help I only get very rude and attitude people in here, I just going to order on Amazon. Tired of this stupid attitude from Best Buy. read more

I used to shop at this Best Buy all the time but they have gone noticeably downhill in recent years. They used to always have what I needed and at very competitive prices. Not so much anymore. Went in Sunday looking for a case for my Samsung tablet. The guy who was there (who was apparently a Samsung rep) was rude, rude, rude! Asked someone who seemed like a supervisor for some assistance locating what I needed and he wasn't much friendlier and definitely not all that helpful. Wound up going to office Depot and finding exactly what I wanted at a very good price. Way to drive customers away and send them to the competition! You can get pretty much anything you want on-line now at similar and sometimes better prices. The main reason for going to Best Buy was because I could walk out the door with what I wanted, but since they now have a much reduced inventory, that is often no longer the case. Also, the Best Buy staff used to be very friendly and helpful. Again, often that is no longer the case. At the Hillsboro location, on this visit, "hostile" would be the word I'd use to describe the staff there. IMHO, Best Buy management needs to think about their business model. They now provide very little incentive to not buy on-line. Yes, Best Buy also sells on-line but why would I do that? If I can't get what I want and if I can't get decent service from their in-store staff, exactly why would I patronize their on-line products? read more

I have recently been very disappointed with this, my neighborhood store, but they have come surging back. They are still undermanned, but today a young employee named Jasyn (not sure I got that right, Jaysyn? That's how it's pronounced) but he provided me exemplary help, knowledge, courtesy and efficiency. I understand he's new to this store, but he provided one of the best shopping experiences I remember. And the manager standing at the door was right there with him. Way to go, Cedar Hills BB. Please keep it up and continue finding talent like Jaysyn, however he spells it. read more

This feedback is not about the store in general. It is about the Best Buy total tech support. I have been purchasing it yearly for about the last 8 to 10 years now. So, I called to cancel it today because they're just no longer helpful to me. Because, I did a balance transfer and got a lower interest credit card at a credit union and the credit card that I used to pay for the total tech support a few months ago is no longer active there's no way that they can figure out to give me my money back. Can't just send a check like a legitimate business. Literally she just didn't know what to tell me. Ridiculous read more

Geek squad at the Best Buy Beaverton is the worst place to go for phone repairs. I took my for repair and 10 days later I still don't have my phone and their customer help line is the worst. Why are all the call centers in foreign countries where you can barely understand what the person on the other line is saying. I was told my phone would be arriving at best buy for pick up on the 11th day and when I called for status, they had no idea what I was talking about, so I called apple and was told that my phone that needed to be repaired just arrived at Apple. So basically Geek Squad Tech were lying to me about the status of my phone. WTF??? Very poor customer service. read more

Prices are not competitive, you are paying a premium for middle of the line products. Went in specifically to buy something I could not wait to order online, I was shocked by the number of employees as I heard BB wasn't doing so well. For whatever reason the thing I wanted was locked up so I needed to get an employee to help me. I literally saw twenty employees hanging around and chatting in this one half empty store, but none of them seemed to work "in that department". Finally found someone to unlock my item, and he just did it with this scanner thing that every other employee seemed to have. It's been years since I went to a Best Buy and I hope to never go to one again. read more

COVID or not, the buying experience this weekend was abysmal. We ran in to buy a specific product and the fellow up front that we were supposed to ask was exasperated and short-tempered. They barked at us that it would be 30 minutes before anyone could grab the product for us. When asked a follow-up question the associate was angry and stressed out and told us we would just have to wait and as we left to buy it elsewhere, he yelled after us bestbuy.com. I was so angry, originally with the employee but then after with management. That poor person was clearly in the middle of their own vietnam and was a victim of mismanagement as we were. We bought our $300 product elsewhere, easily. If Best Buy is looking to do business during the pandemic they need to step it up, cos that was an infuriating experience start to finish. read more

Went to the store on a Monday, store wasn't very busy several associates walking around. Wanted to buy a dyson product. Was told that is a "high theft item" and we don't have them on the floor, I need to put you on a "waiting list" to get help. No problem but then I continue to watch the employees huddled around talking to each other still no one to help. Ten minutes later still no one willing to get me the product so I can just make a purchase and go. Finally I stop a clerk walking by and ask for help he looks at his inventory and says we are out "you should try Amazon" lol oh my Best Buy is in trouble I'm sure. read more

I was there to get an adapter that my watch charger could fit. The sales people yesterday were very nice and helpful. The young woman at Verizon Desk wasn't too helpful. I realize she was busy but I had to ask her to get someone to help give me information about the adapters. Also, I purchased my Smart Watch there yesterday and had been standing there for several minutes to buy the adapter. She didn't bother to tell me that I need to go to the checkout line today. I figured that out. She never looked at me even though she knew I was there. read more

Somehow I seem to buy most of my electronics here. Located in Cedar Hills Crossing it has a good selection, good location and good prices especially the sales. Customer service is good though they can be tied up just when you need them. The staff can be hit or miss, while everyone seems to knowledgable some staff really know their stuff some not as much. At best buy though sometimes knowledge seems to get pushed aside for the upset. They also seem to have a good selection of DVDs and Blue rays at ok prices. not to mention accessories whether for your cell phone or head phones for your music. It is a good store and they are all over so if this one isn't convenient then probably another branch is. I do think a lot of the up sell seems overpriced, wether is it geek squad packages or extended warrantees. Geek squad prices seem a lot higher then the independents and portland has lots of good independents. The biggest advantage is instant gratification, They have what you want in stalk for a good price and you don't have to drive across town to get to is as they are all over the place. read more

If I could give a negative stars I would! They broke my laptop and expect me to let them send it out for a month to "fix" it. THEY DROPPED IT! It will never work the same again so NO YOU CANT JUST FIX IT. it is like a car that gets into an accident. It is never the same. Be a responsible company and own your error! read more

Bought a tv last night from Jeffrey (tall guy with a long, black anime-style haircut). He's a really nice guy who patiently explained the nuanced differences between companies, technologies, etc. He then helped us load the tv into our car -- while it was raining hard. Thanks Jeffrey! read more

I obviously don't like writing one-star reviews but this store earned it. I've placed online orders in the past through Best Buy.com and never had a problem. This store apparently has internal issues that need to be sorted out soon. I don't know if it's the lack of training they provide for the customer service employees or it was just an incompetent worker who helped me. They was an obvious problem. No solutions were presented, I had to keep asking for things to happen, and the employee would not follow up on what he was supposed to do on his side of the transaction. Very dissatisfied with the customer service here. I will definitely send orders to a different Best Buy from now on or maybe even just buy things from another source. read more

Best Buy used to be one of my favorite stores from back in the day when they still sold cd's and DVD's. Now that physical media is also disappearing I find I don't frequent the store as much as I used to . No fault to them just the times . My issue is that I went to this location on Sunday as well as the Tanasbourne location to look at iPhone cases and browse the laptops . No one was interested in either locations to even give me their attention . I saw a lot of people standing around . I had to look for someone to finally get help at the Cedar Hill location . He did a great job but come on Best Buy . I give 2 stars for the guy that helped me read more