Great service, provided different options and I was able to quickly review and move forward. It was…read morebusy but it felt like they were well resourced and the person providing me service was great!!

I went here to return some equipment. With in a couple minutes they had checked me in. Waited 30…read moreminutes to get helped but the process of returning the equipment took 3 minutes at most. I went a Monday afternoon. I'd come back here

I wonder if anyone else have the same experience as we do. Our parents have Frontier as their phone…read moreand internet carrier. When they tried to upgrade their package in October, they were told by Frontier that they could get a better package with faster internet speed and unlimited long distance calls with a slight increase in the monthly fee, so they agreed to it. Well, they were billed a higher rate alright, but the internet speed remained the same, and they got a bill for $400 for long distance calls afterwards. When we called customer service to question, after many, many transfers, we were told that there was a new service that was ordered and then immediately cancelled that day. But how did we end up with the higher rate? If others have a similar experience, this is cause for a class action lawsuit.

These fuckers are as lame as it gets. Don't know what else I could say to express my point more…read morearticulately than "these fuckers are as lame as it gets" because I need to add a few more words I would just like to say "these fuckers are as lame as it gets" They are the only cable that I can get in the apartment that I am temporarily staying in otherwise I would never continue the hell that is continuing with them if I had a choice. Don't know how much more specific I can get.

There was another review for this store I felt like cheering an "AMEN!!" into because I identified…read morewith her so whole-heartedly. I am also NOT a latest and greatest phone person and when my phone starts misbehaving or I thin I should start looking to upgrade I am ANGRY... I have had so many issues getting massively gaslighted at 3 previous cell phone companies that were just beyond ridiculous. Like telling me I was a valuable customer and after having the same phone for 3 years that was currently not working right & hanging up on people I could pay them RIGHT NOW over $300 for the privilege to pay more to upgrade my phone. Then flat out saying they could not explain why I needed to pay all this money but that the supervisor's suervisor's supervisor said so...but thank you for being a VALUED customer. That was 2 years ago and I hung up, called Verizon who set up a new phone for free in 15 minutes. With all that PTSD, I received phone upgrade info and was twitching a bit but genuinely was thinking a new phone did sound good as I use it for photos and was looking to up my quality game. I called and a nice enough fellow arranged a straight swap trade in which was pretty exciting - just a $35 upgrade fee. My only two complaints were that he said that there was a case on sale from $59.99 down to $4.99 but that was for a different phone (but seriously grabbed a really killer one from Amazon for $7.99 so whatever.... waited a day for Prime shipping) and also I mentioned having the store do the data transfer - especially since I was going in to pick up the phone anyway. Legitimately I am not a phone person - I want to tap on that damned thing as little as humanly possible - it is annoying enough knowing I will have to log back into all the things and have everything I access get to know the new phone. I am just constantly moving with fifty plates spinning at once so any wrench in the cog is just ...well, annoying. I walked in and was actually pissed off and trying to hide it because it was busy and a guy says there are three people in front of me and I thought at first he was dismissive. He actually wasn't - he was straight forward pointing out places to sit down saying they would be with me as soon as they could and genuinely he really addressed me the second I walked in which is great since they were pretty busy. And I actually was only waiting maybe five minutes when another person came over, addressing me by name and saying I was up next and it should just be a few more moments. Ok, wow...thanks. He had barely given me the update when another person came over asking how he could help me. When I said the upgraded phone I was told I could pick up. He was gone for a bit and brought the new phone out. I asked about the data transfer and he said it was $29.99 for them to do it. Flat out - having it done right...YES PLEASE. Plus he wiped my old phone and reset it so it is now ready for me to ship back when I get the box to do so. He tried to intake it there but confirmed with the powers that be I need to send it but just knowing it is wiped and ready is so great and the data transfer took longer but he really made sure it was done right. Another one of the reps came over to say hi and we three ended up having a great chat while waiting for the phones to do their thing since it was now slower in there. Everyone was just so friendly and seriously, technology is a bit of a pain point to deal with so having people treat you humanely and also making sure everything gets done right. And, I love my new phone, had next to no issues at all - just those little, first time opening an app hiccups that were much less of a burden. It is nice to know that I am likely in pretty great hands should I need to go into the store again.

Had an excellent experience on July 7th with Keaton & Naomi. I wanted to transfer my Dad's iphone…read moreout of my brother's account into mine as my father has passed away and it's sentimental to me. Keaton assisted in the transfer & assured everything would transfer over even passwords.And it would be exactly like it had been with the previous provider. July 8th i got some messages from apple when I tried to navigate on the phone.So I went into verizon today, on Cedar Hills Boulevard. Keaton was not there and another gentleman Franklin was the person that greeted me. I saw this franchise.I said that the messages wasn't working or the facetime. A warning he fiddled around with the phone, but he was preoccupied.The whole time checking text messages on his watch. He told me he did all he could and that I needed to go to an Apple store. Then, I asked him about my android phone and he told me, Ineeded to go to Samsung. I asked for assistance with turny tom's apps that alert me and make noise and his answer was, oh, just go to your phone and turn off the volume. Even I know there's a way to silence apps. There was a completely different staff and ambience compared to what I saw on Tuesday when I was at this store. I remember in past years, having this same experience when it felt like if they weren't going to be able to sell me a phone, they didn't want to help me. However on tuesday, they were more than helpful to help me.Bring my dad's home service over to my account. So I proceeded to go to my car and ask AI who assured me?I did nothing wrong that my representative was rude and not focused.And then they proceeded to tell me how to get facetime and messages back on my father's phone. The judges for verizon to have a so called experience.Sales guy in their store that didn't know how to do the simplest things is appalling. It was called a transfer of service.What I did with my dad's phone and they basically told me what to do with facebook, what to do with messages.And the one thing the gentleman did not do at the store was to turn my phone off and turn it back on again.I did these things that a I told me to do.And now everything works. So franklin gets a big zero.He doesn't belong working at that store. Keaton & Naomi belong getting a 10. If you look at the ratings for this store, it's a two point three, where I saw it.So somebody needs to do something to turn this around.

I got onto Stephouse about two years ago because they were advertising themselves as a local…read moreinternet company with high speed internet. At the time I was so tired of Xfinity sending me in customer service loops. The trouble with Stephouse started almost immediately. After contacting them and setting up internet, I purchased their fastest internet bundle. The technician came out and said my apartment couldnt handle that high of an internet speed so he set it to what the previous resident had, the lowest speed. So I start out paying over $90/month for low speed internet. I reached out to customer service to lower my price to match the speeds and was completely ghosted by every email address on their website. The customer service hotline kept telling me that they didnt have any control over my bills so they would give me the same emails I already emailed. After a couple months of dealing with that, I finally had enough and tracked down their parent company, Wiline. There I was able to finally talk to someone who informed me that they could both raise my data remotely and lower my price. After a string of amazing customer service on Wiline's part I was able to get the second highest speed and a price of $58/month. All went well from that point on. Internet itself was reliable and only went out a couple times for a day or two when equipment got overheated and they needed to fix it. When I called customer service to ask about the service interruption, I was informed that custo.er service was no longer accepting residential tickets and I should email Stephouse. I knew that would lead no where so I called customer service again on a different day and the representative was able to tell me what was happening. Cut to recent times and proble.s start up again. I was moving so I needed to cancel before my Contract was up. I emailed Wiline for a sure answer and they informed me of a $150 early termination fee. I was happy to pay it and move on. I paid the $150 but have been charged every month for the past three months while being absolutely ghosted on emails. They even had the audacity to send me an email saying to contact them because they thought their equipment was turned off. I respond to the email AND THEY STILL GHOSTED ME. I want my money for those three months back and I want everyone to know Stephouse is a terrible business! If you want cheap internet go over their heads to WiLine and speak to actual professionals i stead of this third party crap. Again, I have no problem with the parent company and every problem with Stephouse and their lack of communication. Id take Xfinity over having to deal with this ridiculous stuff.​​​

Their service is totally shit, no speed always unavailable. Run to anything else than this garbage…read more TDS fiber optics is coming and hopefully puts the final nail in the Stephouse coffin.

One star down which I will tell you why in a bit. So when we went in they asked us for our name as…read morewe made a reservation. There were a few groups being served and we waited probably just a few minutes. After we went to the booth, we just needed to change to a 5G sim card but it took awhile. I don't know how it or they need to process and download (I'm no expert) but it took a lot longer than I expected. That's why it was a star down. Again, I don't know what they need to do with the sim card before installing it into my phone but yeah...I thought it would be done in a few minutes but it took 10ish instead. However, our person was super nice and friendly and was quick when he came back with the card. They had sanitizer everywhere for you to use which was nice.

The two service agents were busy for about 20 min before the person being helped walked out in…read morefrustration. The clueless lady couldn't even send me an authentication text or get into my account. She couldn't remember whose phone we were trading in, color and repeatedly asked for the same info. She came back with a clipboard with someone else's number on it and she couldn't figure out why she couldn't see our info until I corrected her. Possibly the biggest dummy I have come across in quite some time. Fire this useless agent.

I have a faulty phone that purchased with a promotion. I am not able to get a replacement phone…read morewithout paying full price. I have 7 lines and home internet. No onwe would offer help. When I said I may need to find another provider, I was told go ahead. Do what you need to do. WOW! After 17 years. Wow! Completely unacceptable.

BEST EXPERIENCE WITH KEATON!…read more I had a complicated issue to be resolved with my phone. Keaton listened and resolved my issue. He had such a professional demeanor and I immediately felt I was in good hands. He was reassuring and communicative throughout the whole process. THANKS SO MUCH KEATON!