Horrible wait time, but their customer service personnel tries their best. They have TODAY, one…read morewindow for non-payment issues, one window for Altice Mobile only, and one / two windows for payment only. Guess which line is the longest . They also have a security guard to divert people to the correct line. Despite long wait times, there is no " public " restroom. All their security cameras can verify this. Anyone that has been to this place can verify this. People getting rowdy as well, I guess that is why they need a security guard. ::edit:: this was a one star, but I bumped it up to three Literally after a minute of me posting the one star, two customer service representatives came out of no where to help the " non - payment issue " line. Their staff was helpful in addressing most issues that the people had. Listening to fellow customers and their horrible stories makes me think of the Optimum staff as psychiatrists. Granted this is customer service, no one will wait in line to speak to one if they did not have an issue.

Please! Please! Please! If you live in the lower Westchester area, DO NOT TRANSFER TO THIS COMPANY!…read more I've transferred to them just three months ago, and my internet & service has been shutting down consistently every 3-4 days. I've logged several complaints from the week of installation, and they use the same pre-fabricated service speech "not to worry, we're going to resolve your problem today...." Nope!! It never corrected, even after they "escalate" your complaints. Then when it's temporarily fixed, someone calls you in about 24hrs to see if you're "happy with the service, and then they try to sell you more stuff!." It's absolutely disgusting results, from their "fix", because the service outage circle continues. Do your self a favor and stay away. At this point, I'll be putting in a complaint to the FCC.

We are finishing up week #1 of the one-month trial and so far the speed tests have been good (i.e…read more around 800 megabytes per second for download). Our time with Honest has been good so far. The highlights: Andre did the install and I've not met many ISP techs in my life but we could tell right away he knows his craft inside out and enjoys it. We spoke to Rachel later to iron our some contract/money issues and that went very smoothly as well. It also helps that when you dial the number, you don't get that [expletive] "Hi! Thank you for calling [name of (expletive) company here]. Please listen carefully as our menu options have recently changed (no they have not). Also we are experiencing higher than average call volume, which is our way of saying that we don't know the concept of "average." You get a ACTUAL PERSON (or at least a very convincing artificial intelligence), thank heck. Lastly: the night of 1/6, our speed tanked. I texted the customer support # and within minutes got an answer, and shortly thereafter our down/up speeds were back to normal. All in all, so far so good.... my Cherophobia keeps insisting that /something/ will go tits up but so far it's been solid!

Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

Absolutely HORRIBLE i used it for 1 year and i never had good connection, i paid for 350 mbps, we…read morehave 2 devices at home, and we only get 36 mbps,You should look at the pictures...

So far this has been a great service…read more Imagine having internet in your home with absolutely no wires. Now imagine having upload / download times that are 3 times as fast as what Verizon can provide. Now imagine this being two thirds the price of Verizon. Finally imagine a company that provides almost instantaneous support / service. This is what Natural Wireless is. My specific experience: 0) Before moving, I requested a quote on service and pricing. I received an email instantaneously. 1) Moved into the new apartment on March 19th. Signed up for service. It was available immediately. 2) Same day added a Roku via email. Within 10 minutes it was on the network. 3) Same day discovered a laptop I used for work was not compatible with the default network. Placed a call. 4) March 21 a tech shows up, updates their equipment (see picture) and my router. Laptop now works. My entire home including echos, google home, smart plugs, additional laptops, FireTV are all on the network and are working great!

I wanted to talk to a FIOS agent. They said that the wait period would be about one week. That's…read moreright I would have to wait on the phone for one week. They said that if I preferred, I could have them call me at a convenient time for them. So, I played their game, and set the call back for Wednesday from 5:00 to 6:00PM. Guess what, that's right they did not call backed. That makes FIOS G.D. liars. Pardon my French, If I said what I planned to say, my comments would have been deleted.

I am a new customer with Verizon Fios my coop had me locked in a decade with Optimum it was torture…read moreI dont what was worst, being married to my X or their service It sucked, over priced the internet was slow as molasses it would randomly just shut down, which with a college student son it was a HORROR I took action enrolled in Verizon its cheaper faster and the customer service is OUTSTANDING i had a small glitch the head executive Lauren looked into it kept me in the loop daily and also her assistant Nicole she's a sweetheart too resolved it swiftly and I can't thank them ladies enough keep up the wonderful work at Verizon you guys rock !!!! V,H Bklyn NY

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.

Was considering signing up with them but....I'm not so sure they are truly a 'local' NYC-based…read morecompany. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some 'answering' service in a backroom in the Midwest somewhere. (I don't know many local companies with answering services besides doctor's offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods...when I gave her my Astoria address she was like 'ok, so that's in Astoria, New York, 11105'? The way she said it, it was as if she'd never heard of Astoria. I then said to her 'is this an NYC-based company?' She seemed to hesitate. I told her I was under the impression it was. She then said 'oh yes'. I said 'and where are you located?' She said 'I'm at the head office....Broad Street...I mean...Broadway'. Hmmm.... Another time I called and was told that 'Josh' (apparently the only person at this 'office' who can set up a new account)...that Josh was 'on vacation' apparently abroad...that he was 'asleep right now'...but that they'd send him another message to call me. Also interesting is that of the FEW reviews they have on Yelp, one reviewer has only written ONE (stellar) review ...naturally for Bway.net....and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual…read moreinteraction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC. Bway offers amazing reliable and fast service. An internet you can rely on. While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny. In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

I cancelled Optimum in December 2025 after repeated price increases despite a "lifetime rate…read moreguarantee." I was told my service was cancelled and returned all equipment. They continued billing me anyway. Multiple calls resulted in endless retention attempts, blocked transfers to the cancellation department, and demands that I pay disputed charges before cancellation--despite already cancelling. Extremely frustrating and unethical process. Consumers should be cautious.

Optimum is a terrible internet service provider but the staff in the store was nice. They were…read morehelpful. But the company itself will overcharge you for years.

Internet is out as I write this. Been here for about 8 years and have had optimum the entire time…read more When it's up it's fine but expensive. But it goes out constantly, like twice a week (which is alot when you need it for work). horrible company with extortionate pricing. If you can use something else, do it.

From the owner: Our Optimum store located in Brooklyn, NY provides high-speed Internet, Optimum Mobile, cell phones…read moreand accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.

Without a doubt the most dishonest company I have ever done business with. I pay for premium CABLE…read moreTV channels only to be told that I can only access those channels through an app on my phone? What the hell is that?!

Their hotspots pop up literally all the time but I've yet to be able to connect to one…read moresuccessfully. My router needs to be reset almost every day. Their app usually won't load even on their own Wi-Fi and their service is a fortune. Customer service is prompt and polite but totally ineffective. Time to Give Verizon a try.

I had 4 cameras with my original CCTV system 3 cameras went black at the same time. I called the…read moreoriginal installer he said the cameras burned out. I found that weird that they all went out exactly at the same time, he said he would replace 3 cameras for $750. I called Abstract Enterprises spoke with Anwar. he sent a guy out that day replaced my entire system for less than the original guy quoted me for 3 cameras. I wasn't in my business when the tech was finished, Anwar called me and walked me through connecting my phone with my new CCTV system. awesome job will deff use Abstract in the future and recommend them to everyone.

I called Anwar for a quote. He provided me with a colorful flayer with four choices of different…read moresecurity camera systems and warranties. He gave me the quote that I modified, and then I requested to write down the conditions of the four years warranties. He wrote on it just four years under normal condition, and he got very upset when I requested to describe the condition clearly on the contract to avoid future disagreements. I am glad I did not signed his contract under his own conditions without( me) the buyer opinion.