I've been a LifeGrid customer for several years with absolutely no issues with their service . . …read more good internet connection at a stable and fair price. But these guys went above and beyond last week to help me! I large tree limb came down on an ATT line in my yard. After spending most of one day trying to find a local ATT office that could get this limb off the sagging phone line in my driveway, I called LifeGrid to see if they run on ATT lines and maybe had a local number. Not only did they have contact with a local office, they set up the removal of the limb! It's not often a company goes out of their way to help a customer . . . this little company is amazing.

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

My rating is for the Comcast store only, not the service. I have been here three times and the…read morestaff has always been knowledgeable, friendly, and responsive. They have helped me quickly with what I needed and I was on my way.

Waiting for a refund: my 94 year old mom moved and no longer needed her Xfinity equipment (tv)…read more Took it to Xfinity for return in early April. They suggested for time saving , to take to UPS instead. UPS scanned equipment, easy peasy. A month later, her bank account is still being drafted. I do an online chat w Xfinity on 5/4. They confirm return of equipment and assure me they'll refund $$. Then another bank draft! I go to store on 6/4, wait 50 minutes for service. Speak to Jacob, the "lead" at Castleton store who again taps into computer and says he sees previous activity and assures me I'll get a refund. It's now 7/10 and I see no refund from Xfinity. Good news though- not another draft. The best Jacob could offer was a piece of paper w his handwriting and an order number.

Go see Maurice here! I went in today to upgrade my iPhone (and for context I haven't done that for…read moreabout 4 years). Decisions don't come easily to me, and Maurice was so helpful and so patient with me. I literally spent 2 hours in the store deciding between models and sizes and phone covers, etc. I can't express enough how patient and understanding he was with my indecisiveness! It was really refreshing to not feel pressured into making a quick decision and he made sure I got the best deal available. The store itself is very open, spacious and clean. They have hand sanitizer and sanitizer wipes available throughout the store, and the staff was all wearing masks. It was a very positive experience for something I usually dread and put off doing!

I had the absolute BEST service here! My phone had stopped being able to make or receive any phone…read morecalls or SMS messages. Because I had a government account for my phone, there wasn't anything they could do without approval. They knew I was leaving on vacation the next day so they worked tirelessly to find someone to approve my account. After several tries they were able to find someone. Unfortunately my problem ended up being with my phone (hardware) but they truly tried all they could. Excellent service by great people!

We needed our modem moved to another room so we started trying to schedule this with Xfinity…read morethrough the app. Twice this was scheduled and once they cancelled without even telling us, and the second time they just didn't show. Once I mentioned that I would be reviewing them on Yelp we got a tech out within the week. Funny how that happened :) The tech was super friendly and did a great job for us. So while it took some work to get to the real people, once we did, the service was great. Xfinity: REALLY REALLY wants everything to be automated. But it can't. So be ready to blow them UP if you need service. Otherwise they seem to correct outages really fast and communicate well when this happens. Four stars.

I have been a customer with you for 10 years always paid my bill on time. Your guys were behind my…read morehouse on Thursday morning on a pole they unhooked my internet line and left it unhooked so I don't have internet and they say nobody can come to hook up the line till Wednesday. I have a special needs daughter and her cameras for her bedroom relies on this internet! If you can avoid Xfinity I would!!

I just went in today and Maurice helped me there! He is very knowledgeable and very easy going…read moreperson to talk to. As a person who works as a sales person as well, same line of work never felt transactional and i was already interested in their add ons not just a basic phone plan. Decided to go big for one line for myself! I recommend anyone to go to Maurice for someone who's knowledgeable, great customer service above and beyond and communication was great. If you are looking more into a specific plan he will fit you with the best line possible for your needs!

I do not recommend this store. We had 2 lines. In Feb we got a new phone, the person helping us…read moreupgraded the wrong phone, so when we returned the phone, we said we were upgrading. It gave us the wrong credits. It said we returned the wrong phone, etc. It created a complete disaster that we are still working on getting it figured out. The billing was completely screwed up because of this. We also took the insurance off both of the phones, that never happened. The person helping us in February would disappear to the back for 10 or 20 minutes. Fast forward to, today, we walked in and spoke with another rep. When we discovered exactly what was wrong and it was due to the first person, Adam in February, helping us we were beyond frustrated. We were told we would have to call the loyalty customer line to get refunded for the insurance for the last few months. When I asked for the person who helped us in February's name, and I was able to point him out in the store, she said no. She said it won't help you when you call customer loyalty because they can pull up what was done and that's all that matters. It won't matter to give them some random person's name from the local store. First, this kid, Adam, screwed up everything except for disconnecting our phones thank God at least he did not disconnect the phones! However, he did not get things correct! It has created a significant amount of work on our end, follow up, things that should have just been done. RIGHT. The only reason we know his name is another customer came in and referred to him by his name! Additionally, the other kid that was walking around the store and appeared to be hovering around the two of us seem to be trying to eavesdrop on our conversation! Because when who we now know, was Adam returned from their back office area he said hi to us very sheepishly. We were even given the business card for the manager of the store who is in San Francisco. When I asked who the other lady was, that was referred to as the manager during our visit I was told oh she's the assistant manager she can't do anything for you. Well, apparently she can because when the police officer came in investigating something, the assistant manager is the one who spent time with this police office or answering her questions. It seems this store is full of mistakes!! It felt very gamey. Not funny at all. I think it's actually quite rude when you ask for the name of the person who originally helped you and you were told NO. Especially when we could ID the person who helped us and screwed everything up. If they want to have adult jobs, they should act like adults and the rep helping us today should've pulled Adam in and said why don't you straighten out everything you screwed up two or three months ago.