Shout out to Pedro at Clay terrace T-Mobile. Came in had my issue resolved. Excellent customer service.

Cam helped us and he was awesome! The preteen received a new Galaxy A15 5G and Cam helped us with the case and screen protector. Thankfully, he put the screen protector on for us! Cam's customer service made him our Christmas hero. read more

T-Mobile - Audio options! - Mobile Phones Near Me - Carmel, Indiana

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My iPhone had been locked Out for about a week because I forgot my passcode. I've tried going to Apple Store to get it fixed and we'll they were no help at all all they could do is reset my phone to factory settings. So it like oh well we can't do anything else. I even called Apple support like 4-5 times and they just had me going in circles. So yesterday 9/29/22 I went in the Carmel store and not having any anticipation of having my phone looked at let alone fixed!!!! So why not.. the assistant Mgr Sangam Verma took a look at it and did a few things with it and tried a few things and low and behold he got it unlocked!!!! He took his time and didn't give up. I want to say thank you again Sangam you are my HERO!!!!! T - Mobile I hope he gets recognition for going above n beyond and for doing what Apple couldn't!!! Thank you!!!! Great customer service!!!! read more

M Great service, friendly and accommodating representatives Couldn't be happier ! Pamela read more

Thank You Lindsey!! I really appreciate how helpful and patient you were in looking up the trade in information, helping me select my new iPhone, transferring the data over and especially showing me how to save the voicemails from my mom that has passed!! read more

Buyers beware. Please read! T mobile has been nothing but a scam and a headache. My family and I recently decided to switch over to T mobile to try to lower our bills on a family plan; I recently purchased a new phone from version (within 3 months) , my mother had a two year old phone in pristine condition (otter box/glass protector exc.) and my father had a three year old phone in similar condition. Upon speaking to their sales team, they convinced us all to trade in our phone because of their new "deals." They stated I can trade in my phone for a new one, my mother could trade hers in for a handsome credit, and my father could get a partial credit for his. All we needed to do is trade in our phones and switch to them. So far to put it frank it has been a disaster. My phone had the bait and switch package which included giving me a "credit" and upping my phone bill on the back end, my mothers phone had her credit removed due to mysterious major water damage when t mobile shipped it out from one of their stores and inspected it before hand, and my fathers credit remained the same. Not only were we scammed with a higher phone bill, mysterious add ons being added without our knowledge to our plan, locked into a contract so we cannot reverse, fraud, and countless other misfortunes; the service is far worse than i could imagine. Calls drop, slow internet speed, and I literally now have to walk outside my office to send emails which now takes up to five minutes. TERRIBLE SHAMEFUL SERVICE. read more

I could already tell that the lady in the front desk didn't want to help us when we came through the door. I called in before hand if we can hand in our phones for a trade in and was told it was an option. When we came in the store we were told to go to UPS instead. read more

Uninterested bunch with very little eagerness to solve your problems....slow and not doing their job well. Took me several trips there to start (switched from Verizon, unfortunately) service with them, explained nothing and now by bill from expected 100$ - 150$ is over 400$. Trick me once..... DM read more