I had to come to the Apple Store because my fell out of my hand and ended up having green light on…read morethe screen. Thank goodness I had apple care, so I had to go to the Apple Store but before going I had made an appointment. I only had to wait about 5-10min from when I walked into the store and told them who I was and what I was needing until the person came to check out my phone. They had noticed that didn't have the part to fix my phone that day but said the item would possibly be a week or so before it came in. The employee was great at explaining everything to me. It ended up being two days later the part was in and I was able to get my phone fixed. I didn't have to pay anything due to having Apple care. It took them about 2 hours to fix my phone so I left the store and came back. They had my phone ready and the screen looked like it never was messed up when I picked it up. I was happy about the wonderful customer service and also how organized the store was. I had bought wall cube because I noticed my phone had been charging slow which the guy explained to me what the issue was and recommended for me to buy a cube in order to assist with that issue. Since buying the cube my phone has been charging like a champion!

This store is EXCITING and even more exciting if you are an Apple person. They display all of the…read moreApple products so you can have an on hands experience. They also will help you with your Apple products if you don't understand them and if you want to be an apple expert, they even hold classes to teach you how to use their products. When ever I tell that to my friends they are shocked because they didn't know they held FREE classes. The fashion mall can be a little overwhelming but there is an entrance to the Apple Store without having to go inside the mall. You really have to check this store out. They are always busy so if you will want to make an appointment ahead of time if you need help with your Apple products or you will have a long wait if you just walk in.

Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

I absolutely cannot thank Kory and his staff enough today for the assistance on figuring out a…read moreweird account issue! Informative, assistive, patient and very much an advocate for his customer, Kory was able to get my situation handled after dealing extensively on the phone with AT&T's customer service. Additionally, he answered all of my questions in upgrading to a new phone, discussing features, tips and tricks on adding to the account soon. Again, thank YOU Kory and your staff for being rockstars!

Very honest and helpful on battery selection and if we really needed to buy a battery vs upgrade…read moreour cellphone. Lots of batteries in store that you're bound to get a charge out of!!

So needed a weird sized battery for a house alarm remote. Could have ordered it from Amazon but…read morechose to try and buy local. I don't know when Batteries + moved from the Gas Station but it was a much nicer building and lay out. Both employees were waiting on other guest so I looked and was able to find the battery I needed. Kid that rang me up had zero turn as my Mom would have said. He looked like he was just bored with life. I hope his day picked up. Sad to be so young and appear so unhappy. I was happy they had the battery , and when I got home I installed it in the remote and vola it worked. They have a mask sign up on the door but neither employee had one on as well as one of the two customers.

Terrible service. Terrible check in "system". Just absolutely awful experience…read more We walk in and they are busy, understandable. One guy tells us to look around or have a seat... okay. Several people come in after us and another guy checks them in... about 15 min later he asks if we've been checked in. We don't know... we hope so... nope. So all the people that came in after us were served before us. The guys working didn't care one little bit that they screwed us. We even ordered online and were just picking a phone up... still took over 2 hours as we saw the people that came in behind us come and go... I HIGHLY RECOMMEND going somewhere else if you can. These clowns can't run a store to save their lives and don't care even one little bit when they waste your time.

Working with Derek. Was hoping to work with Ian but he was busy. But Derek was GREAT!! He was nice…read moreand very patient because I had a lot of questions. Showed me how to save some money also. Went over all of the options and selections for me. Will definitely be my store of choice in the future!!

Sam and Avery were amazing! CPR provides the best customer service and support for all of our out…read moreof warranty phone repairs, replacements and new phone accessories. We won't go anywhere else. Just ordered three new phone cases and screen savers for our new iPhone 16's and a Samsung Galaxy s25 Ultra. If we need anything else we will be back. So nice having a reliable business like CPR to count on.

Avery did a great job! I walked out in minutes with a fixed phone. My son goes here all the time…read more Less expensive than I anticipated.

Beware of the Sales Rep Chase from this location. He is deceitful and does what he has to do to get…read morethe sale.

I have no complaints about this store. However, Chase who helped me and talked me into getting two…read morenew iPhones has really caused us to have so much trouble with Verizon. I am still trying to clean up his mess 5 months later. From ordering phones for us and missing multiple hidden costs to telling me the wrong monthly price that we will be paying per phone. It has been a nightmare and I would rather go back and have 2 flip phones than work with him again.

Cam helped us and he was awesome! The preteen received a new Galaxy A15 5G and Cam helped us with…read morethe case and screen protector. Thankfully, he put the screen protector on for us! Cam's customer service made him our Christmas hero.

My iPhone had been locked Out for about a week because I forgot my passcode. I've tried going to…read moreApple Store to get it fixed and we'll they were no help at all all they could do is reset my phone to factory settings. So it like oh well we can't do anything else. I even called Apple support like 4-5 times and they just had me going in circles. So yesterday 9/29/22 I went in the Carmel store and not having any anticipation of having my phone looked at let alone fixed!!!! So why not.. the assistant Mgr Sangam Verma took a look at it and did a few things with it and tried a few things and low and behold he got it unlocked!!!! He took his time and didn't give up. I want to say thank you again Sangam you are my HERO!!!!! T - Mobile I hope he gets recognition for going above n beyond and for doing what Apple couldn't!!! Thank you!!!! Great customer service!!!!

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I have bought from and sold to this place multiple times. The employees are very nice and have…read moregreat communication and knowledge.