I recently switched from AT&T to T- Mobile. I came to this…read moreparticular location to get the iPhone 17 for all 5 of our family member lines. The main reason being our AT&T bill became increasingly higher. We walked in and no customers except us and like 1 other group. The process took about 45 min. in store, the 5 phones came in 2 business days to our house. We took them to the store again and the data transfer we did at home with the E- SIMS. It didn't taken long to get back up and running with our new cell service provider T- Mobile. My phone took about 35 min . iPhone 17 be has better battery longer charges fast , a 6.3 inches screen ,256 gb memory and a little faster. The employees here were helpful and were not rude or anything . With money still owed from my old 16 pro max I was given the advice to put it up for sale on Facebook marketplace for $700-800 but it could fetch more if sold overseas once its data wiped. This location is close to SPROUTS and GameStop.

I review on a few platforms so forgive me if this review sounds…read more Oh man I LOVE MY T-MOBIL IN CROW CANYON!! I initially had signed up for data (for a tablet) last night but I couldn't get it to work. Next morning I came in to T-Mobil anticipating to be there all day and frustrated for some unforeseen problem. One employee was already helping a customer and another was next in line. I noticed she was solo so I was a bit worried that I might be there the whole day. Turns out she is a pro! I couldnt t help but hear the issues of the other customers and they seem like pretty technical stuff. She seem to work through all the issues and with a great attitude ihave to say. Personally i wouldn't want to work solo with possibly frustrated customers in line (especially at a retail phone store)! But ihave to say, she was in control and on top of it all. Anyway, based on my experience that day I actually jumped ship from my old carrier and left the T-Mobil store today with unlimited data on my ipad and now a new phone with unlimited data. I'm very satisfied and will always give credit where credit is due And today i give it all to Mia and T-Mobile. Thank you.

I had never been to this store before. When I lost my phone and bought a new one there, I ran into…read morea problem with my SIM card. Fortunately, the store manager, Safi, and his helpful associate stayed with me until everything was sorted out. While I was talking to them, Safi also took care of changing my work DirectTV service and found me a much better deal. Thanks to them, I ended up saving hundreds of dollars! I truly believe that without Safi's help, it wouldn't have been possible. Five stars just isn't enough--I wish there were a seven-star option! I highly recommend this store.

AT&T wireless internet did not work well, and AT&T are scam artists. We've had Comcast for business…read moreinternet for a few years. This year, I experimented with AT&T wireless business internet as a potential cost savings measure. The AT&T internet was advertised at $65 per month. This would have been a decent monthly savings if it worked as well as Comcast. I gave it a few months but the AT&T internet did not work as well as Comcast. Additionally, it was not $65 per month, it was $77. The extra $12 per month was equipment fees and taxes. So I cancelled AT&T, and immediately sent the router equipment back. However I was charged $237 for the equipment, despite the fact that we returned it in perfect condition. I was also charged an additional month, for a total of $314. When I called AT&T, I was told that I had a 30 day grace period from the time I started the account in order to return the equipment. Since I evaluated it a few months, apparently I missed my opportunity to send it back for a refund. This was NOT explained when I started the account. Beware of these scam artist. If you sign up for AT&T business internet, you are not renting the equipment, you are buying it.

I've been going to Jason for the last 5 years for any problems I have had with my phone and he is…read morealways given me the best price, fast service, AND gives a replacement phone in the meantime. His business has grown exponentially due to his honest work and I could not be more happy with the way he has treated me. I recommend friends to him, and at&t stores in the area recommend him as the best third party service. 5 stars for Jason.

Not sure if I can believe the other reviews written for this company as I work next door to Jason…read moreand he has been nothing but stellar with my computer repairs. I have never had him fix a cell phone for me. He has been there whenever I have needed him for IT support and has pulled me out of hot water many times when my computers have gone down. His prices are in line and his service has been great. Just a few weeks ago my daughter spilled an entire mocha on her MacBook and Apple told me to pitch it! That was the last thing I wanted to hear about a $1500 computer. Fortunately Jason had a company fix it for me and saved everything! I would recommend them most definitely for computer repairs.

Mustafa is amazing! He explains things so clearly. Gives you all the options. Doesn't try to upsell…read moreyou. Just the facts and knows his stuff! When you make an appointment at Verizon, ask for Mustafa and you'll leave a very happy customer.

Had to get a new iPhone and watch and these guys were the best!! Very helpful, knowledgeable and…read morethere was no wait times unless the Fremont location (2 hours and horrible attitudes) Definitely worth the extra miles to come here for your wireless needs.

Stephanie provided exceptional customer service!…read more I visited this T-Mobile store to return my T-Mobile Internet equipment because, unfortunately, the service wasn't meeting my needs. Zoom meetings would constantly cut in and out. I often had to turn my camera off just to get through calls, and the connection seemed to get even worse on windy days. Despite my frustration with the service itself, Stephanie made the entire return and cancellation process incredibly easy. She was patient, knowledgeable, thorough, and took the time to answer my questions and ensure everything was handled correctly. What really stood out, though, was the care she took when applying a new screen protector to my daughter's iPhone 17. I was genuinely amazed watching her work. She applied it perfectly and took her time to make sure it was done right. It's rare to see that level of attention to detail and pride in customer service. I've visited several T-Mobile stores over the years, and I would absolutely make the trip across San Francisco to this location again just to work with Stephanie. She made what could have been a frustrating errand a genuinely positive experience. Thank you, Stephanie, for your patience, professionalism, and exceptional customer care!

Outdated but I visited in June. This is purely human interaction review. T-Mobile cell service…read moresucks. We all know that. But. I had a great experience with Diego and Salena at T-Mobile. My phone was on its last bit of battery, and despite staying a few minutes past closing, they never made me feel rushed. They patiently helped finish setting up my phone--even after I accidentally ignored the "don't touch anything" instructions and somehow managed to manifest a last-minute rush of customers. I also want to thank the wonderful woman who answered all of my questions before I even started the setup process. Everyone in the store was kind, patient, and genuinely focused on helping. Salena even made small talk with me about my nails while we waited. As someone with social anxiety, it definitely spiked my anxiety a little--but it also counted as my social interaction for the week, so I'll call that a win. She was warm, friendly, and made what could have been a stressful experience feel a lot more human. A huge thank you to Diego, Salena, and the rest of the team for going above and beyond. Great customer service, kindness, and patience like this are hard to find, and I truly appreciated it.

This place is as good as Fry's can get. If you want any electronics and camera things, this place…read moreis the place! I bought so much from here at different times that I need to honestly stop already. And just recently, they were giving out Lego sets - thank you to the front desk for happily treating my soul with their goodies. You have to come in and see what else they got. It's so much fun to browse through the selections, especially the sales.

With big box stores struggling to stay relevant against online retailers I would expect Best Buy to…read morestep up their game by offering outstanding customer service or else why would I go there? Well, after my HP Laptop was in need of repair after only 11 months (still in warranty) I went to Best Buy concord after the hp website referred me there as an authorized repair center. When I arrived the geek squad person told me I had to make an appointment. I explained that I just wanted to drop it off. I was told that I had to make an appointment just to drop it off. ( one day lost). So I made an appointment for the next day. I was then informed that they don't do repairs there as it had to be sent out and it would take 2-3 weeks. Then he informed me that it would cost me a minimum of $85 for shipping and handling ... but it is a warranty repair! Deaf ears ( second day lost) I immediately left shaking my head. I called Amazon, where I bought it. After it was determined by HP that it was not in warranty as it was purchased through an Amazon reseller, Amazon quickly satisfied me by providing me a complete refund even after 11 months!!!! That's customer service! Bye bye Best Buy. No more business for you!

Went there and have a battery replaced and the person who replaces batteries wasn't even in and it…read morewas the middle of the week. I don't mean to be negative, but you should have more than one person that can replace batteries if you're going to be open all the time. I was there, let's just say he was less than helpful. I might even say cranky. We'll tell you about their service other than that because all they could do is recommend coming back a couple days later.

Deja vu! I needed a new screensaver and case for my phone…read more Glad I called before coming in. Matt was very helpful. They had the right screensaver for my Galaxy S10+ but not the case. Matt suggested a case I could get from Amazon. Once I got that I went in. Matt cleaned up my phone and installed the screensaver and case. Almost like a new phone! Good people, good service.

I had one of the worst retail experiences I've ever had at the AT&T store on Olympic Blvd in Walnut…read moreCreek, and it happened right before Christmas. I ordered an Apple Watch SE with a new line as a Christmas gift for our son. My husband, Andrew (the account holder), went to this store on December 23rd for pickup and waited over an hour. He was told the watch could not be released unless he was added as an authorized user. While he waited in the store, I spent over 45 minutes trying to add him online (during peak holiday errands). The website was extremely difficult to navigate, and the sales rep refused to speak with me by phone to help resolve it. Andrew ultimately left without the watch. The next morning (Christmas Eve), I was able to successfully add him as an authorized user exactly per AT&T's instructions and even sent him back with my physical ID to avoid any confusion. He again spent over an hour, paid for parking both days, and dealt with holiday chaos in downtown Walnut Creek only to be told they still would not release the watch and would not explain why. Later, we were informed our account had been flagged for fraud. This accusation was shocking and insulting. We have been AT&T customers for over 10 years, all services (3 wireless lines, internet, DirectTV) are through AT&T, and our account is in good standing. Even store staff admitted they didn't understand why the account was flagged. I returned in person on December 26th with my ID and spoke with store management. The store manager Damian who was timid, evasive, and unable to explain anything clearly. Basically talked in circles wasting my time. I was eventually put on the phone with AT&T's fraud department and told the account was flagged because my husbands Social Security number is on the account and not mine which makes no sense since he is the account holder and was physically present in the store twice. No one asked him any verification questions, and no one attempted to contact us to confirm our order. As a result of this incompetence, our son had no Christmas gift, and we were falsely treated as suspicious customers instead of long-term loyal ones. This store demonstrated poor training, poor communication, and a complete lack of accountability. Accusing customers of fraud without explanation or verification is unacceptable. I would strongly caution anyone against relying on this location for time-sensitive purchases or holiday gifts.

This review is solely for Damien on 12/19/25. I walked in on Friday morning at 10am with 2 other…read moregentleman to find out he was the only employee there. He was working quickly and efficiently to try to help us all to the best of his abilities. I appreciate his effort, knowledge and customer service. Thank you, Damien for going above and beyond all on your own! You're the MVP!