I brought my phone because the speakers were dirty. It took them 2 minutes to clean. Very…read morepleasant customer service. Then, I brought my laptop. The battery was dead and extremely slow after making a huge mistake to bring it to Staples. MD Wireless took a week to fix it and it's all brand new. Reasonable cost. Very professional staff and took the time to explain safety for all the scams and overcharged out there. I highly recommend them. They will be my number 1 spot if needed in the future.

Deja vu! I needed a new screensaver and case for my phone…read more Glad I called before coming in. Matt was very helpful. They had the right screensaver for my Galaxy S10+ but not the case. Matt suggested a case I could get from Amazon. Once I got that I went in. Matt cleaned up my phone and installed the screensaver and case. Almost like a new phone! Good people, good service.

I was very happy to have read the reviews on yelp that recommended this place and especially the…read moresales rep, Greg Briggs. I visited the store, and indeed, he was extremely helpful. AT&T still gave us much of it's usual runaround, however, Greg had the patience to follow through with all the steps that were needed. I just couldn't manage them on my own, especially because of the cognitive challenges that arise from having multiple sclerosis, as well as my natural luddite tendencies. He was able to complete all of my lost cell phone service needs, even if it took over 4 hours (and two days). This is the kind of service that will help to continue to keep me as an AT&T customer. I'm grateful there is a physical store with staff. AT&T gets 2 stars, Greg gets 5 stars.

Went in to ask a question the sales person had a spare sec to answer my question and told me i…read morewould have to wait 20-30 minutes to have it answered. I explained i understand shes busy but it is a quick question and it is useless to wait 30 mins for no help... this is when she fired back with a rude disrespectiful "ok what". My question "my father passed and i was looking to get off his plan are you able to help or is that a support line" then i got a "support bye" to where i said thats why i did not want to stand around for a half an hour. Is this the At&t service way? Needless to say im about to switch services completly. I was given no further info from this horrible customer service representive.

I walked in with a brick in my hand and Josh was able to revive my iPhone XR. He did exactly what I…read moreattempted to do only his magic touch worked. Josh didn't make me feel like an idiot and even offered advice on how to handle my "storage is full" issues, all with no charge. Give them a call for screen repairs, screen replacement, battery issues, etc.

This shop is so amazing. I thought it was time to get a new Mac, but they did wonders. Forget that…read morepopular place with the nerds and bring your Mac here.

Shout out Shalvina! Went in after visiting 3 other locations where all wait times were crazy…read more Shalvina hooked up my son's phone with no problemo. 5-7 minutes in and out

Went in to replace my screen protector and had a nice conversation with amber ! she definitely…read moreknows about her products and knowledge about T-Mobile !

I had an HDMI video processor that no other shop in the area would look at or fix. Yama, the owner…read morerecommended Anthony, his coworker to me. Anthony was great and took in the device to have it looked at. He got back to me a few days later and wasn't able to fix it, but that wasn't his fault. It had parts that were hard to track down and wouldn't have been worth it. I wasn't too upset because it was an ebay purchase and I knew I'd get my refund. Anthony was really friendly, helpful and easy to deal with. We had a long conversation about electronics and various topics when I came to pick up my device. Highly recommend this shop, they'll do their best to fix whatever problem you might have with no hassle. Thanks a lot!

Went to get my charging port replaced and was done in 45min. Highly recommend for the future.read more

Awesome experience here. Two brothers are owner/operator. Fixed my iPhone 16 pro max screen quick…read moreand easily. It's done right in front of you so there's no nonsense. They throw in a free screen protector in with the repair. A nice thing is if there's any issues (defects or whatever) with the screen replacement they will exchange it out. They did it for me. Great dudes. Strongly recommend.

Excellent! Great service, efficient and reasonably priced. My phone screen was fixed. options were…read moreprovided and repair was quick

Very very poor customer service! Came to pick up a phone that's not even available and no text, no…read morecall that phone was not available. When you call CS, you will speak with someone from another country and they cannot direct your call to the store. Imagine Ethan, the store rep even asked us to check their other store if they have the kind of phone we're picking up but when I asked him to call that store first to see if they have it before I waste my time and gas for driving there, he said he can't make that call and I need to go personally...unbelievable! Always saying he can't do anything about because there's no manager or supervisor available! And before that, when we got to the store, we kept ringing the doorbell, he came out, stand there checking his phone rather than pressing the button to open the door. Will never come back at this store anymore!

Had an amazing experience. Ethan and Joshua made sure to help me fix some issues I had with…read morereturning my phones. They did amazing! Definitely a place to come if you're looking for good costumer services.

While doing some shopping out of town,I stoped by to purchase a phone for my son , they were out of…read morestock so i had to order .The Manager said it would get sent to my home, a week later no news about the phone , spoke to customer service they were clueless i dont know if it was a language barrier ,but they seemed not to understand or had a way to find out what was goin on with the order i had placed .I called the concord store again and asked the manager to cancel my order .she did !!but now my account shows i still owe installments on a fully payed phone .Thinking of switching phone companies please save yourself a head ache and dont go to the concord store they will mess up your account.

I should have read the reviews about this place before going in and making a purchase. I went to…read morelook at phones less than 2 weeks ago and someone approached me about a trade-in promo they were having for $800 in credit. It was too good to be true. She said my account was eligible and my device was in good condition for the trade-in. We were there for a few hours and she didn't even check our plan to see if it was actually eligible for the trade-in promo I purchased the phone that day and went back into the store a few days later to return my previous device. I asked the guy to confirm that everything was all set, asked for a receipt, and requested an emailed receipt for my records. He confirmed that everything would be processed once the device was received on their end. Fast forward 1 week... I receive a text message saying that my plan is actually not eligible for the trade-in! I spoke with about 5 people before I found someone who was willing to deal with the issue. Customer service kept transferring me to the store, vice versa. They were unable to process the credit... so I asked them to return my previous device so I could return the new one.. since my phone is still within the 14 day return window. GUESS WHAT. They couldn't return my previous device AND they couldn't honor the credit. I'm lost an additional $800 that I was not planning on spending.