6 months later, a visit still got me a five star service from Darson from Verizon in Dedham…read more Great help in getting my Otterbox and screen protection put on my iPhone 13 pro. You might think this was not a lot, but the service with a smile was the key!!

Horrible customers service . No one available To help waited…read more45 minutes for nothing . Online customer answering message won't even either . Wake up people And do your job !!!! You are being reported !!!

Xfinity has terrible customer service. They have managed to make sure you float around the…read moreinternet forever trying to find the right department without allowing to to speak to a human. I am frustrated and angry. My questions didn't fit their category and so I was disconnected from the automated voice, and the Chat bot kept going around in circles, because they couldn't pigeon hole me into one of their categories.

I tried EVERYTHING to lower the price I am paying! Calling COMCAST is such a pain! I was on hold…read morefor 23minutes and get disconnected!!! Called back and hit Tecnology, FINALLY someone answered. Her name is ALLISON and she was excellent. She totally understood my dilemma, I already cancelled ONE TV, and saved A COUPLE OF DOLLARS only.I cancelled HBO (WITCH I LOVED) but 2 months later my price was UP AGAIN! My husband & his friends came over with FIRESTICKS?!?!? I said NO until I find out what the hell is a Firesticks, come to find out EVEN MY NEIGHBORS have them . I am DEFENDING Comcast but LOSING.... , CAN YOU HELP ME PLEASE!!!

I have never had a bad experience visiting this location...and Friday (12/19) was no different. Not…read moremuch of a wait at all! Steven came over to help and had a smile on his face the entire time! He was professional and cordial, knowledgeable and relatable. I valued his input and with that, helped me make a great purchase. He gave me the information and confidence to finish my setup at home (I had to leave early)

The staff here are really great. Upbeat and professional from check in, set up, to check out. I was…read morehaving an ugly "Karen" moment (for which I'm sorry) but O stayed calm and professional. Once my phone was ready, another staff person asked if I needed any assistance and gave me a quick demo on how to navigate the new phone. Their interactions with all of the customers as I observed was first class. I recommend this location 100%.

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

I have been a loyal (and patient) RCN customer for 13+ years for cable and internet. My bill is…read morewell over $200/month for basic cable and 300mbs internet which is completely ridiculous. I have until now overlooked the increasing random fees and surcharges and their suggestions to call back repeatedly to try to negotiate a better price. What I cannot overlook is the horrible internet speeds we get. I call and complain to an Rcn representative almost on a daily basis. Every time I call and I run a speed test all of the sudden I'm getting crazy high speed internet. Then a few hours later I'm lucky if I get 5mbps connection. Attached are some examples. I have much more documentation of this phenomenon where one wonders if they're running a "rob Peter to pay Paul" scheme and don't actually have infrastructure to support all their customers. I am so frustrated and unless performance magically improves I will be actively looking to switch to another provider. If anyone has suggestions please message me.

stay away from these THIEVES the reception was terrible I cancelled within a the month of getting…read moreservice I cancelled ,now I get a $215 bill my advice stay away from this company

I have coming in to the Hyde Park astound office for many years and the customer has always been…read moreso helpful, so patient , and so competent. She always has my best interest in heart, has astounds offers to , and ensure that I always get the best deal.

Astound engages in deceptive advertising. I was quoted one price and called to get it corrected…read moreand they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. In addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.

Literally and unequivocally the worst ISP (or whatever they are) on the market…read more My apartment complex uses them, and we are contractually obligated to use their service. Not a month goes by when the internet goes down almost always at the worst time. And the excuses are always the same: it's Frontier, it's the server, it's an update. When you call CS, you will get different answers if you even get an answer. The year is 2024 and people work from home. This shouldn't be difficult. I hate SNA.

Safety Net Access has failed to fix the internet in my building for over 3 weeks. I've been told…read more6-8 times that the senior engineer is working on the problem and will call me. Since I moved in, internet was spotty and problematic. If you have the option of getting a different internet service, I recommend it. If you're moving into a building with only Safety Net internet, consider your decision carefully. Internet has been out for over 3 weeks with the only solution being an unsecured temporary network. I use a government computer which means I shouldn't be on unsecured network, even with a VPN. Also, I stream TV through Amazon. I cannot use a VPN on my TV. Using an unsecured network on my TV means someone can hack my Amazon account with credit cards, as well as my passwords stored on Amazon. I've been watching TV on my phone and laptop. My building does not give us any options but Safety Net. They have a monopoly on my building which means I cannot pay for another service. I ran through my hotspot data in a few days. There are not a lot of reviews for this provider. I don't know if this company is new. They won't let me talk to a supervisor of the senior engineer. I keep talking to customer service agents who have no power. I'm out of solutions.

Highly recommend Amy Saunders!…read more After being taken advantage of with no lawyer while trying to fight a custody court case over my son, every other lawyer said it would cost over $10,000 to get everything back to the way it was and repair the damage done. I initially hired a lawyer who provided me with numerous empty promises but quickly felt cheated and both my time and money were wasted when I'd come to find that he was on vacation for the first full month of his retainer. Needless to say, I felt cheated. Amy assured me that while it would be a tough process, she would be able to fix the legal mess I was in, in a way that was affordable, knowing my financial situation. She promised not to entertain any nonsense from the other party's council or waste time and money over the phone, dealing with petty "he said/she said" nonsense that would be unlikely to be brought up in court. Her helpful associate Amanda provided most of the filing and paperwork. It was essentially a small team of representation for the price of 1. In the end, I was able to get custody back AND she was able to recoup the legal fees I would have owed the other party through finding owed back child support.

From the owner: Nationally recognized, and top rated attorneys with a combined experience of 46 years specializing…read morein divorce, mediation and all areas of family law. We also provide representation in real estate, criminal and bankruptcy law.

I was at the Apple Store in Dedham and Casey answered every question for me. I was thoroughly…read moreimpressed! And no pressure! Doesn't get better than that.

Had recently spent quite a bit of money on a new phone, watch, and laptop at the Backbay and…read moreChestnut Hill Apple stores. Was told by the wonderful representatives at those locations that I could turn on my old laptop (or recycle it) at any of the Apple stores. I chose this Legacy Place Apple because I also needed to go to Costco. Unfortunately, I wish I had not gone to this one. Not only were the representatives not helpful, they were also very unfriendly ... and borderline rude. I get we weren't spending any money here and were just recycling an old laptop, but I still feel like we should have been treated the same as if we were spending money. The customer service here was extremely disappointing, and I will definitely not be going back to this location. My family and I spent way too long here with minimal assistance, and when we were "helped", it was extremely unfriendly and not very helpful. I think the exact words were, "Can you figure this out on your own?". I brushed the comment off at the time, but it definitely did not land well with me. I also heard two employees making fun of a woman's password right in front of me. I tried to laugh it off with them, but it was definitely awkward and unprofessional. I don't mean to give this store such a hard time, but having just had amazing customer service experiences at the Back Bay and Chestnut Hill locations, my expectations were set high. I understand if this store can not perform to those high expectations, but I think people should know how the different locations may affect their Apple experience. This location ... NOT MAGICAL.