After waiting for 2 hours for my phone the battery replacement went well but the screen on my…read moreIPhone 14 Pro was so dark after the battery replacement I could not see anything on the screen. They asked my permission to erase my phone thinking that would fix my screen ‍, of course it didn't fix it. They did not have a screen in stock so I had to go to the Apple Store Chestnut Hill to get the screen replaced. Waited around for 4 hours and finally got my properly working IPhone back. Of course the restore from ICloud backup took a while. I am glad to have my phone with a new battery and screen even with the inconvenience and the wait time. At least it was 100% fixed on the same day,

I had an appointment to replace the battery on my iPhone 15 Pro and Patrick was excellent. For the…read morepast couple of months my battery was only lasting about 2 hours on a full charge even though my battery health still showed normal. Apparently battery cycles don't matter anymore but I figured it was time to replace at almost 4 years old and before the next price increase. Patrick understood everything and was happy to help get this resolved unlike other locations. The process took about 4 hours, my screen protector is still in tact and no data loss occurred. Very satisfied with the service at this location.

If you are an existing AT&T customer or considering the service, you should go to the DEDHAM…read morelocation and ask for ANDREW!!! He is a STAR! Don't make the mistake like I did in going to the AT&T authorized dealer BLUE LINK store in Newton originally. Thanks to Andrew, he fixed the screen protector and also convinced me to keep the phone, ensured all my data, email and photos were transferred over, and 2 Apple watches and Tablets later I am back to being a happy AT&T customer. Thank you, Andrew and thanks Dedham Store!

Because of a repair Apple did on my phone last year, the ID numbers didn't match and AT&T's system…read morewouldn't let me upgrade -- even though I pay for Next Up. After wasting hours on the app and phone with AT&T customer service with no solution, I went into the Dedham store where Elias completely saved the day. His patience, professionalism, and determination were beyond impressive. He truly went above and beyond--advocating for us, problem-solving every step of the way, and never giving up until we were completely satisfied. Elias didn't just "do his job"--he made us feel valued as customers and showed what outstanding customer service really looks like. I honestly can't give him enough stars. He is an incredible representative for AT&T and made what could have been a nightmare into a positive, successful experience. Dedham is lucky to have him!

I had a wonderful interaction with Mohammed earlier today - I brought in my glitchy iMac and he…read morediagnosed the issue within 4-5 minutes - sadly, the Mac hardware is failing - and he wouldn't accept any payment for this very valuable consultation. I would have spent weeks trying to decide whether this was a software or a hardware issue. I will be bringing our family's computing and technology to Mac & PC Guys going forward.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

After speaking with a gregarious (easy to speak with) man on the phone for less than 5 minutes, I…read moreknew uBreakiFix was the right place. I dropped in soon after, and the gentleman at the front desk (probably the owner) FIXED my blocked iPhone USB port -- which now works with all peripherals and for charging -- and they did not charge me a dime! Give them a call without hesitation -- no holding; no, "your call is very important to us" B.S. In those precious 5 minutes' time, I felt that the person on the other end of the conversation was knowledgeable technically and able to explain Apple's (probably illegal in the E.U.) restrictions on third-party replacement power port replacement, while empathetic, freely explaining the cumbersome process of having to deal with the Genius Bar post-warranty for my iPhone given Apple's propensity to prevent its customers' Right to Repair. Thank you uBreakiFix, I can use my peripheral hardware now without issue; and it was nice to meet you! I'll let everyone know about ya'! P.S. The man at the front desk is part engineer part detective -- he's not a sales guy, his expertise is not soothing your frustration, it's solving the actual root of the problem: fixing the tech. Having read others' experiences, I think people need to get out more. It takes a village!

Called to see if he could remove a piece of charger from my son's I-Pad. The answer was yes and…read morewhen I came in, he did it in half a second at no charge. Will definitely be my go to tech repair going forward. I find customer service is where some businesses can fall short, but uBreakiFix far exceeded any expectations. Thanks!

Had a great experience here today with Keith Rich the Store Manager. As it's the weekend before…read more Christmas, I was afraid it would be a hassle to update phones and plans. But Keith was fantastic -- knowledgeable, efficient, friendly, no upsell pressure. So great to get superlative service right here in Needham.

If you want to get scammed this is the store to go to. Ask for Junaid !!!!…read more I was told if I switched to Verizon my old carrier would be paid off and 3 months later Verizon tells me I'm not eligible because I changed my phone numbers. I was told my bill would be much lower than it is actually is. I was told the fourth line was free and then never received the phone- and come to find out the fourth line added over 100 to my monthly bill. It took Junaid 2 MONTHS to get it off my account after telling me over and over the phone got " mailed to the incorrect address " and Verizon finally tracked the phone down to JUNAID. So he shipped the phone to himself to sell for extra money. I traded in 3 iPhones that I owed money on and Verizon can't locate the phones. Do yourself a favor and go to a real Verizon store .

Such great and helpful customer service! I had just come from the Dedham Verizon store, where I was…read morebasically told to just go online and figure everything out myself. I drove to the Westwood store, hoping they could help me, and sure enough, they could! I really appreciate the help!

I came in here once. I didn't actually get a phone just because I found a better plan elsewhere…read more(sorry!) but I'm giving it five stars because the service was really good. The gentleman at the front desk, whose name I regret I didn't get, was very nice and accommodating. Great customer service however brief my experience was.