I never go to this store. Something is always a disappointment. I go to a different Verizon and all good. If I didn't know verizon, I would go somewhere else like sprint or at&t...this store needs to close.. read more

Everyone did a very,very excellent job in helping set up my phone that was actually a relacement phone. He was patient and informative. Strongly recommend them at this branch. read more

I received excellent service from the store Manager Luis. He diagnosed what was wrong with my current phone and provided me with a new, top of the line Samsung Galaxy S10 and a Samsung Galaxy Note Pad, keeping my current bill about the same (even with a $40.00 a month reduction by November). Luis took the time to work with me since there was a fee to begin with my new phone/pad. Pay day was the following day for me so Luis set everything up including my 3 email accounts, loads of pictures and all of my contacts and text messages. Luis put my name on the items, holding them for the following morning so I could make the payment and obtain my new items. A huge part of getting a new phone is being afraid that something will be lost or inaccessible. Everything worked right the first time and I was able to enjoy and use my new gadgets without the usual stresses involved. Thank you Luis for a seamless job! read more

Great service, the team helped me with getting a few things off my account. This is my new Verizon store

I really liked Luis as an employee he was very professional and patient and we spent lots of hours here to find a new tablet and phones for my husband and me and we always like to come back to this store because of him thank you very much. I'll make sure I'll invite everyone I know read more

These guys are the worst. Do not buy a cell phone from them. If you have any problems with it, they won't help you. The "manager" is never there and none of the lackies can do an exchange or return without him. I wasted two trips to the store trying to return a defective phone because the manager went home early. The salesman told me both times the manager would call me right back, but I never heard from him. I bought a samsung convoy phone from them that I had issues with. When I finally tracked down the manager, he told me they ordered a replacement and that it would be there in a couple days. I called a couple times to check the status. Again I was told the manager would call me with an update. Two weeks later and I never received a call from the manager. I finally called Verizon to complain about their "Premium Retailer" 4G. Verizon at least resolved the issue by fed-exing me a replacement phone. It's amazing when you walk into this store you see five guys with dress shirts and ties standing around -- but none of them can settle any problems for you if the absentee manager himself isn't around. I really don't know how they stay in business. read more

Very nice staff but had a terrible experience with getting a refund for a product that did not work on my phone. No follow-up at all by the associates in the store. I tried to get a refund for a month and I had no luck. I called BofA and they got my funds back. read more

Hi I don't do very many reviews im not very technical. I walked into this store thinking I'm going to get sold a bunch of stuff , but actually I was greeted by the one of the managers Matt he sold me tab and a new Phone took his time with me and showed me the phone. I walked out very confident and he even installed my Verizon hum I would definitely recommend this location to anyone read more

Over charged me to upgrade my phone and switched my plan to less gigs for the same price! I will never go back to this store

Recently I lost my phone in the Target shopping center and I stopped in the Verizon store to ask them to cancel my phone service because of this. After I went home and read all the reviews I thought I had to say something nice about the guy there that helped me. No pressure! No sale! He just helped me in my time of need and I really appreciate him. Thanks Mazi! I would definitely go back there and buy a phone from him. =} read more

Great customer service! Recently upgraded was in and out. Will be back soon. Love the remodel

Came here to switch back to Verizon from t mobile because they now have unlimited and can't deny how good their cell service is and in the past had a positive time with Verizon overall. But let me just say the employees here mislead you to believe you're getting additional things as part of some deal and then charge you for everything. I was told to get my new phone it would be $150 and then she came back and told me she was wrong it was actually $250 little did she tell me the extra $100 was all the add on things she put adding to my cart that were "included" that I didn't realize till I saw the bill that she was just charging me for extra things to get my money. I had them refund me and gave them back all the things I didn't even need. Now I'm finding out I told them I wanted whatever storage I had on my old phone and she gave me the one with less storage and I can't even transfer my things from my old phone. This Verizon counter is nothing but a head ache beware before coming in. read more

I went to this store Sunday 3/19 around 7:20 pm, after I checked online for its office hours. (9 am - 9 pm). The open sign was on and the door was open, but as soon as I went in, the employee behind the counter said that they were closed. It got me by surprise, and I turned around; but before I got back to my car, I returned to ask for some help with my phone (and I mentioned to him that I checked their closing hour, 9 pm, before leaving home). Out of the back office, come this subject (whose name I don't know because he didn't have a tag, and refused to tell me his name) with the attitude of a bar owner talking sternly to a drunk after last call. I told him that I'm still a customer and that he was being disrespectful, and on my way out I cursed him in my first language. He came after me, and challenged me to a fight (Not because he understood, the tool doesn't know his own language). I stayed 10 more minutes, trying to educate this empty head about the value of courtesy and customer skills, but I failed. He wanted the last word, so he said: "Don't come back to this store when it's closed" (!!!). And the open sign was still on... My nightmarish meeting with this individual convinced me to switch to another provider, because life is short and he robbed me of my time, and if he is not stopped soon he will cause Verizon to lose customers, whom, if I'm correct, are the reason for Verizon existence. read more

This store is horrible, they had great staff about a month ago, now it is back to being horrible again, makes me wonder how they treat their employees if none ever stay very long, they speak out if their behinds and don't know anything about their phones. Horrible customer service read more

These people are really really dumb and lazy. I went to try and get my new iPhone activated, after a 30 minute conversation about my account.. This doode tells me my entire acct was frozen and no activity can go on until it recycles in a week. I leave so damn frustrated. Go to another close by Verizon, and activate my new phone within in 10 minutes. Never go there. read more

These people are cons. I bought a new tablet to replace my wife's old one. They: (1) charged me over $200 for the replacement device, (2) charged me $135 for early termination of the old line (which I didn't ask for or want to do), and (3) added a new line (which I didn't ask for or want to do), raising my monthly bill by $70 a month. Had to get on line with Verizon and they are filing a fraud complaint against the store. STAY AWAY FROM HERE! YOU WILL GET SCREWED!!!!!!!! read more

Stay away. Nothing but frauds and shady business here. Told us we qualify for iPhone buy one get one half off. $200 with 2 year contract and second phone would be $100. Then told us we get all these free accessories included. Totally untrue. We ended up paying $370 for the accessories which we thought was payment for the phones. When we got the bill was being charged device payment for both phones for two years. We talked with them about the bill and they told us just don't look at your bill cause it's too confusing. read more

do not shop here for anything!!! not even for free gold! if i can help someone out with this review it will make me feel so much better knowing i helped someone not get screwed over like i did! better off going to a real verizon store! read more

I would never use this store again. The employees are purposefully deceiving, and solely concerned with earning a commission. My wife took a phone in that had stopped working, not dropped or broken, just would not hold a charge. The representative immediately jumped into upgrading and a sales pitch. The net result was that the phone needed a new battery that cost only $30, but we found that out ourselves. To make matters worse my wife had insurance on the phone, which she was unfortunately not aware of, but the representative mentioned nothing about the insurance. Which why would he since he does not get a commission? This only started the dishonesty. To finish my wife's transaction there was no mention of having to turn in the phone as part of the Early Edge program which resulted in a $300 charge from Verizon. Even if they had mentioned it, they knew the phone was not working and as such would be rejected by verizon resulting in a $300 charge. They of course did not mention that either. They later called and said we could upgrade the other two phones on our plan at "no cost", again purposefully failing to mention turning in our phones, which is a "cost". The net result is almost $900 of fees from verizon because of the store intentionally omitting information. When I went to the store in an effort to resolve the issue, they said they would give me a call and of course they never did. I recommend never using this store. read more

Negative a million stars! I'm going to keep it short and simple. If you like to have a stranger reach their hand into your bank account, pocket, or wallet and empty you out while laughing at you as a group then this is the place for you. If you like for strangers to treat you like your stupid because they lied and you believed them, this is the store for you. The employees at this franchise clearly had no loving parents to teach them what morals were. They are like little children, they feel empowered by being praised for cheating people with lies and nonsense and the boss backing it up and most likely giving them a bonus for each person they can catch in their web of bullshit lol. The way I see it is you got a chunk of my hard earned money! Yes hard-earned something in which someone standing behind a table lying to people know nothing about, congrats on that lump sum. Had I been treated the way a customer should be treated they would have gotten a lot more than just that over the years so again congrats on your clearly smart way of doing business with people. Trust me when I say they will tell you anything you want to hear to get ur money and to sign then by the time your first "real" bill comes it's " to late" don't waist your time or your money with these people....excuse me with these things as I like to think anyone with a heart couldn't treat people this way. read more

Not really an actual Verizon location, but some kind of subcontractor. They will push deals, additional costs and unnecessary products and services, but will put you off when it comes to servicing your existing account. Has that "used car lot sales pitch" feel to the operation. Go to the Grossmont center store, but even there they send you to an 800 number. Better yet, go to another vendor, like we did. read more

Mike sold me an HTC One M8 and a plan. I showed him the current pricess on the web, including Verizon online. He told me those prices were old and now it costs $100 more but the rebate has been increased from $50 to $150. He even offered to fill out the rebate form for me! Well it turns out that he misinformed me. The rebate was only $50. I call and left messages but he never returned them. Finally, after weeks he answered the phone and we talked. He told me he'd have his manager cut me a check for $100 as soon as he gets back from some trip. Two weeks later he hasn't called or returned my calls. I spoke to Mazzy moments ago who I was told is the manager and he said he's never heard anything of it. I filed a BBB report which I suggest others do and will file a complaint with the Consumer Protection Agency next. read more

Liars! Sold me a plan that didn't exist. Called for a week straight and they wouldn't take my call or call me back. Even called the regional manager and still no return call. Do not shop at this store. read more

Bear with me... In June 2017 I transferred 4 lines from AT&T to Verizon. It was a huge transaction, as I was trading in 2 iPhones and an iPad and getting 3 phones (7, and two 7plus). I was told I would also be forgiven the amount I owed on the phones I was turning in. I financed $3000 at this store and was told to look in the mailbox in 6-8 weeks for a VISA debit card with the amount of the values of the phones and iPad I turned in. The assistant manager was quite slick through all this. "sure, I'll throw a screen protector on your phone, and hey, I put a car charger in the bag for you". Cool! Looking back on the end bill, that car charger was $34 and the screen protector was $50!! Never received the debit cards. I visited the store 3 times with all my paperwork in hand. Of course the person who did the transaction was no longer employed there. Red flag? I was given the district manager's email to help resolve this issue. I bombarded his inbox , never receiving a response. Finally, a 4th visit to the store, new assistant manager. His name is Luis. Sometimes it's not the store, but finding the right person to get resolution. THIS WAS THE GUY!! Granted, his eyes got big looking at my voluminous file, but he tackled it. He went through everything, explaining the balance of the money for the equipment turned in, and the financed amount and how the credit was applied. He agreed I was owed money, but the transaction is 4 months old at this point. He said he would work on it. About 10 days later, I get a phone call in the late evening from Luis. He tracked everything down and credited my account the fair amount I was owed. WOO HOO!! No wonder he is the Assistant manager now! Verizon is Verizon. Great cell service (why i switched over) and unlimited data, can't beat. But the people make the company. This store is in a small mall in El Cajon. An authorized Verizon retailer. It's a great go-to store when you have people like Luis listening to the customer and making things right. Way better than using the phone for customer service. Side note, another employee, Daniel, is a tech wizard. He solved a huge problem for me. This is the store you want to use as your neighborhood customer service store!! read more

Bad customer service do not ever go to this place they are liars they add insurance without telling me I got iPhone 6 it was defected

This store is awful. Verzion really needs to cut their ties with this store. I went to upgrade my phone and things went ok. Well then the next week a promotion came out for the phone I got. I tried to return my phone so I could get the discount and they refused. They told us the restocking fee was $35 we were willing to pay then they asked us to leave and wouldn't let us return the phone. Had to get verzion involved whom called the store to find out what happened and try to get the issue resolved and the manager lied to them straight out lied. I will never go to this store again nor will I refer anyone to them. They are awful. read more

I can see exactly why this store received 2 stars. I needed a new screen protecter on my phone and with my plan, Verizon replaces it for me for 2 dollars every-time it shatters. I called the store before heading over there to ask if this Particular Verizon store does that since it's not a corporate store after putting me on hold for 5 min he told me that they would be able to do it for me. When I arrived the gentleman at the door had no idea what I was talking about and told me to call the manufacture because they don't do that in stores which is not accurate at all as I have done it before at the grossmont and santee locations. When I told him that I had just called and someone told me to come in he ignored me and didn't apologize for any inconvenience and continued to talk over me. Seems like they're just there to sell you things instead of listening and helping customers. Please educate your staff so that they don't feel the need to make up information to customers who have better things to do then waste they're time. First and last time at this location! read more

Terrible store! If you don't purchase a device don't expect any help from these full commissioned hacks. They are a kiosk masquerading as a legitimate Verizon Store. Call 611 for good VZ help read more

Buyer beware at this location. Salesman will try you sell you on things you don't need. Will tell you mobile hotspots are free but you will sign a 2 year contract that costs several hundred dollars. The will try to sell you refurbished iPhones saying they are new and try to upgrade phones and contracts without telling you. This is a 4g store owned by a private party instead of a corporate store that gives you more protection and honesty. Stay far away from salesman Michael and the manager will offer no help. I had to go through Verizon Fraud department and after months of calling finally got a refund. Save yourself a big headache and shop only at corporate stores. read more

Pros: -It's Verizon -Lot's of Representatives to help -they work deals Cons: -fresh employees -if you don't go there often the process will be annoying My experience: Stepping into the building i was already shaking the aggravated feeling i got trying to activate my new phone, i went in quiet and completely about business. The first part of the Verizon Rancho San Diego experience is warming as you cannot get 2 feet in the door without being greeted which is nice but it makes me personally feel rushed and that can add to the tension that i was already running away from. Then i got to the help desk without wait because there is an overwhelmingly amount of help in the room and i highly doubt it was a shift change. The usual phone verification's happened next but after i was verified i handed off my phone to an individual who could careless about how careful i was with that phone. i brought that phone in completely charged with the battery in it with the back and front stickers still attached and the employee obviously knew the battery did not get shipped to me inside the phone because i had told him it was new. He took that back sticker off so quick i did not even know he did it until i looked over. as i told him about how i did not want it off he said it was supposed to come off. and as i asked about why and if i could be compensated with another, his co-worker stated a remark in the most defensive tone i have gotten from an employee of the company. The manager came by and i could tell he was the boss so i asked him if i could be compensated for the screen. he said "nope" and i as i talked indirectly to him about writing a review he mentioned something like i cant put anything in writing that did not come from their mouths. this is highly vague and accurate at the same time.... anyways that experience made me shaky and feel unwelcome and when you think it cant get worse all the sudden the 10 dollar sim card i forgot to bring so i was going to buy a new one is all the sudden paid for. i would really like to pay for it read more

Took money, did not perform service agreed upon. Did not provide receipt, manager refused to come out of backroom to try to resolve. Put store identity on phone and locked them out with questions and refused to fix the problem they created. read more

I went in to get a screen protector for my daughters new I phone 7. I was told by one of the employees that they had a promotion where I could get an ipad air 2 for $50 + tax with the purchase of an iPhone 7. Two days later I find out there is a 2 year payment plan with a $22 dollar monthly bill. When I went to return it they charged me a $100 restocking fee. I won't be shopping at this store again. read more

Be very aware of these employees. They seem to say this will not affect your bill or contract. WRONG. I would highly recommend going to another store. Anywhere but here. Dishonesty is too generous. You been warned. They SUCK read more

Buyer beware! Deceptive practices used by the staff at this store. Was given a "promo' mobile hot-spot for upgrading my phone and plan. Received my bill and was shocked that the "promo" hot-spot was on a 2-year plan for $20 per month. Tried to return it, but it was past the 14-day return policy. No help from the store manager, or district manager...now escalating the issue up through the 4G ranks. They may have got the sale, but certainly lost a customer...terrible short-term business approach! read more

Just got my new iPhone 6. I was helped by Derrick who was super nice, helpful and funny. 10 on a scale from 1-10. Thanks Derrick!

Least helpful staff I have EVER come across! There are enough staff to assist with customer service, however they are rude and completely unhelpful and like to congregate outside of the store. read more

The store engaged in deceptive sales techniques. I was led to believe I was buying a basic phone outright which fit my needs for a short term usage. I then discovered I had to make $9 payments for 2 years for a phone I was going to stop using after 3 months. I tried to return the phone and was told they would only give me $4. Pretty unusual depreciation in 60 days. This appears to be unethical to me. Caviet emptor, buyer beware. read more

Absolutely unfathomably poor experience. We were misled about the cost of the deal we were pitched. It took over 24 hours for them to transfer content and data from our Samsung 5s to the new LG phones, and the only content transferred was photos. They lost all contacts and calendar. read more

Prices are extremely marked up. Was desperate for a charger cable for an iPhone 5 and stupidly paid double the price for what I should have just driven to Best Buy to purchase at the normal rate. Been in there a few times and ended up leaving because their products are so overpriced when compared to an official verizon store. Guess it truly is all about the profit line here. You got me sir, but never again. read more

If you are looking for an honest Verizon retailer with integrity this is NOT the place you want to go. Consumer beware! If you are in the market for a Verizon phone it is important that you know that when you go to a store that has "Premium Retailer" posted at the store you are not buying your phone and or service from an actual Verizon location. This is an independent retailer who has the license to sell Verizon products and services independently. If you have any issues with what you purchased through an independent location you will not have the option of resolving it through Verizon. You will need to deal with the independent retailer. This store is a Premium Retailer. My father is in his 80's and went in to the store with his granddaughter to buy a replacement phone for his grandson. His grandson is in construction and wanted a Convoy 2 phone which is a phone that is designed for those in the military or in construction because of their durability. My father was told that this phone was discontinued. The sales rep told my father that he could get a new phone that "just came out today" and that it would bring his monthly bill down by getting this phone. He also talked my father in getting a new phone because of the "deal" they would get. He threw in an accessory in to clinch the deal. My father didn't even want another phone. He was happy with his simple flip phone but this sales rep was running circles around my dad to where he believed the sales rep and thought it was going to save him money on his monthly bill. I saw my father a couple days after this purchase. He showed me and my husband his phone and asked us to show him how to use it. This phone completely confused my father. After looking at the phone we realized it had internet. We asked him if he knew he had internet (my dad doesn't own a computer and wouldn't know the first thing about the internet). My dad said he had no idea he had it. We contacted the help desk and found out that not only was his bill not going to be lower but it was going to be $60.00 more a month for phones that he didn't even want. They also sold my father a used phone and failed to explain that "recertified" on the receipt meant used. They were told that his grandson would have unlimited text. Not true. His plan didn't cover any texting. He was being charged per text. As well, they dropped the previous insurance my father had for both phones which had full coverage at a low "grandfathered" rate. They sold him an independent insurance from there "premium retailer" location which was over $300.00 that had to be paid up front. My father signed up unknowingly for a plan that would cost him $800.00 more a year then he had paid before he walked in the door (and that is without the text plan and insurance coverage he had previously that he no longer had due to them cancelling it). My father was told he had 14 days to return it. We brought him in to return the phones. They charged him $150.00 for the restocking fee which they did not disclose but were quick to point it out on one of the 5 pages they gave him at the time of the sale. Part of the agreement stated that he would be charged a minimum of $35.00 for restocking fees unless there was proof that the phone/service was misrepresented. I told the rep the list of things that my father was not aware of but it was apparent that they were used to dealing with this and was unaffected by what I shared with him. We were told that it was our opinion. We are thankful that we discovered the problem before the 14 days lapsed. At least we were able to cut our losses. It is horrible that my father went in there expecting help and was instead completely taken advantage of. We went to an actual Verizon location in santee where we received friendly and honest help. My father got his simple flip phone back. His grandson got his construction phone (that was not discontinued) for $29.95. And we had 14 days to return it without a restocking fee attached to it. We are happy with what we got and will not be returning it. But it's extremely important to know that all Verizon's are not created equally. And if you go to the wrong location.....it may cost you. read more