As the photo shows this store is run by CHEATS and LIARS and let me add COOKS. They deserve No stars! The company store in Santee gives the best service in the east county if you need help. Verizon as a company is questionable but they have the best overall coverage, there are a lot bad reviews of Verizon on the net check them out and compare your experiences Why Verizon let's this store stay open says a lot about Verizon . GREED read more

THIS IS NOT A CORPORATE VERIZON, ITS A FRANCHISE!!! AVOID THIS PLACE AT ALL COST. EVEN CORPORATE TOLD ME TO!! I Went in for two chargers and was talked I to "upgrading" my tablets for the same price as two chargers (which actually came out to much more). The guy lied to me completely telling me a certain app would work and it didn't. Told me my bill would remain the same and then got a bill for over 100.00 more the first month then 20.00 more the next months. Enrolled me in a insurance program without my consent or even telling me about it. Then when I realized my bill would be much larger and the app he swore would work didn't, I went back the next day to return and he tried to charge me for a restocking fee and refused to waive it even though he lied and cheated me. The tablets he gave me were actually a downgrade too! Contacted corporate and they fought to make it right. . Avoid this place like the plague!! read more

Avoid at all costs! This store has the worst customer service. Not only are they rude and unhelpful (both staff and managers; I've dealt with several managers) but it's the kind of place where you have to be there in person to get anything done. I have tried calling for weeks now to speak with the "new" manager and I cannot get through to him, the staff always claims they are too busy and I get the same story EVERYTIME..."let me have him call you back", and like clock work, I NEVER get a call back. I've been in the store and have been told this to my face as well as over the phone. I bought a phone back in FEBRUARY, and was supposed to get a 100 refund, I STILL have not received it and keep getting the run around! I cannot express enough negativity about this store, I am beyond frustrated. The original "manager" I went through when buying the phone was Mike and he was the one who claimed he would send the refund in and make it easier on us, well it has been a nightmare since. The guy was totally rude to my wife and I and continually made empty promises. I have been told he is no longer with the store and the new manager has been mopping up his messes but he has yet to address mine. We will see how it goes, but regardless of the outcome, this store has been the absolute worst experience I've ever had to deal with in terms of costumer service. read more

I never go to this store. Something is always a disappointment. I go to a different Verizon and all good. If I didn't know verizon, I would go somewhere else like sprint or at&t...this store needs to close.. read more

Let me start with the door is not there to let you in but keep people away from what dastardly tricks are about to be played. Went to go trade in and upgrade and had the displeasure of meeting an employee who quickly established himself as the quintessential definition of sassy emphasis on a$$. After much confusion and watching him struggle as if even the computer didn't like his presence we were told that the verbal agreement we had come to was good to go that he was going to do better then corporate Verizon was offering online we gave our phones to him. Turns out he didn't do what he said he would our bill which should have been no more than 185 was now 230. We declined to complete he transaction but little did we know the damage was done. Plan was changed phones disconnected multiple transactions pending on our account. To top it off the employee who didn't like my wife "forgot" to reestablish my wife's phone so hers cold work. Manager was of minimal help until the end when forced to fix the problem. His idea was for me to deal with customer service instead of doing to honorable thing and handling itself since he as a manager allows his employ to walk on some make believe ocean. Was told by manager that he couldn't fix it yet magically after 20 mins of waiting for a Verizon rep to answer the phone he fixed the problem. Isn't crazy how that works out. Also manager side stepped his employee's action which if they were not malicious (which they were) then how is to be explained that even though the employee we dealt with was with a customer at the time that I returned to the store went into the back and did not return to assist the numerous customers that were waiting. End note save yourself the trouble unless you are coming to pay your bill drive the 5 or 10 miles to Grossmont or Santee and deal with actual Verizon reps not some independent joint that makes promises that they can't keep. Also yelp should allow zero stars one star is far too kind for this place. Shame that Verizon allows this store to represent its brand... read more

Buyers beware! This Verizon place rips you off. It's like the company trains their employees to lie about the contracts you are signing. I asked so many questions about what I was signing, and it turns out (all three times) it's never what they said. I feel ripped off every time I go there. I would get out of it if I didn't have to pay the high fees to get out. Just beware, this company, STORE, and employees lie, lie, lie!!! And guess what, they keep getting away with it. What a shame. read more

Still wish there were zero stars. The Manager was supposed to contact me on Thursday the 22nd, as anticipated no contact. Why would I contact your corporate my concerns are already on my account. Nothing has happened but wasting my time. I was ripped off..... read more

I have walked in to this store once for help using my Samsung Galaxy and the service was patient and most helpful. Tonight I got home and couldn't answer calls due to a recent update. Anthony patiently walked me through the process to remedy the problem. His two minutes on the phone with me saved another trip out today. He was great. I definitely recommend the kind and patient customer service at this location. WAY better than some other stores I've been to. read more

This locations is awful! I felt that my mom and I were scammed. We were told there would be no monthly or activation fees. That is not true. Our bill is ridiculously high now and the store manager is no help. I personally feel we were lied too. Now I'm stuck with an ever climbing bill and no one will help. Do not go to this store. Save yourself time and trouble. Just go some where else. Anywhere else. This is not a regular Verizon dealer. Though it's says so on the building. read more

These guys are the worst. Do not buy a cell phone from them. If you have any problems with it, they won't help you. The "manager" is never there and none of the lackies can do an exchange or return without him. I wasted two trips to the store trying to return a defective phone because the manager went home early. The salesman told me both times the manager would call me right back, but I never heard from him. I bought a samsung convoy phone from them that I had issues with. When I finally tracked down the manager, he told me they ordered a replacement and that it would be there in a couple days. I called a couple times to check the status. Again I was told the manager would call me with an update. Two weeks later and I never received a call from the manager. I finally called Verizon to complain about their "Premium Retailer" 4G. Verizon at least resolved the issue by fed-exing me a replacement phone. It's amazing when you walk into this store you see five guys with dress shirts and ties standing around -- but none of them can settle any problems for you if the absentee manager himself isn't around. I really don't know how they stay in business. read more

I received excellent service from the store Manager Luis. He diagnosed what was wrong with my current phone and provided me with a new, top of the line Samsung Galaxy S10 and a Samsung Galaxy Note Pad, keeping my current bill about the same (even with a $40.00 a month reduction by November). Luis took the time to work with me since there was a fee to begin with my new phone/pad. Pay day was the following day for me so Luis set everything up including my 3 email accounts, loads of pictures and all of my contacts and text messages. Luis put my name on the items, holding them for the following morning so I could make the payment and obtain my new items. A huge part of getting a new phone is being afraid that something will be lost or inaccessible. Everything worked right the first time and I was able to enjoy and use my new gadgets without the usual stresses involved. Thank you Luis for a seamless job! read more

Great service, the team helped me with getting a few things off my account. This is my new Verizon store

De andre helped me out here, and he was awesome!! Super helpful, got me in and out really quick! I got a upgrade done and it all went smoothly thanks to him! read more

I really liked Luis as an employee he was very professional and patient and we spent lots of hours here to find a new tablet and phones for my husband and me and we always like to come back to this store because of him thank you very much. I'll make sure I'll invite everyone I know read more

Recently I lost my phone in the Target shopping center and I stopped in the Verizon store to ask them to cancel my phone service because of this. After I went home and read all the reviews I thought I had to say something nice about the guy there that helped me. No pressure! No sale! He just helped me in my time of need and I really appreciate him. Thanks Mazi! I would definitely go back there and buy a phone from him. =} read more

Very nice staff but had a terrible experience with getting a refund for a product that did not work on my phone. No follow-up at all by the associates in the store. I tried to get a refund for a month and I had no luck. I called BofA and they got my funds back. read more

Hi I don't do very many reviews im not very technical. I walked into this store thinking I'm going to get sold a bunch of stuff , but actually I was greeted by the one of the managers Matt he sold me tab and a new Phone took his time with me and showed me the phone. I walked out very confident and he even installed my Verizon hum I would definitely recommend this location to anyone read more

Over charged me to upgrade my phone and switched my plan to less gigs for the same price! I will never go back to this store

Great customer service! Recently upgraded was in and out. Will be back soon. Love the remodel

Came here to switch back to Verizon from t mobile because they now have unlimited and can't deny how good their cell service is and in the past had a positive time with Verizon overall. But let me just say the employees here mislead you to believe you're getting additional things as part of some deal and then charge you for everything. I was told to get my new phone it would be $150 and then she came back and told me she was wrong it was actually $250 little did she tell me the extra $100 was all the add on things she put adding to my cart that were "included" that I didn't realize till I saw the bill that she was just charging me for extra things to get my money. I had them refund me and gave them back all the things I didn't even need. Now I'm finding out I told them I wanted whatever storage I had on my old phone and she gave me the one with less storage and I can't even transfer my things from my old phone. This Verizon counter is nothing but a head ache beware before coming in. read more

This store is horrible, they had great staff about a month ago, now it is back to being horrible again, makes me wonder how they treat their employees if none ever stay very long, they speak out if their behinds and don't know anything about their phones. Horrible customer service read more

These people are really really dumb and lazy. I went to try and get my new iPhone activated, after a 30 minute conversation about my account.. This doode tells me my entire acct was frozen and no activity can go on until it recycles in a week. I leave so damn frustrated. Go to another close by Verizon, and activate my new phone within in 10 minutes. Never go there. read more

I believe I was assisted by a young man named Myles but the other employees working that day were also very helpful. They spent over an hour explaining and working out the details of which plan would save me the most money. Eventually, I was talked into getting a Galaxy s5 after being a loyal Apple customer for years. Although I was very pleased with the service at this location, I still haven't quite adjusted to the different features of this phone and I find myself disappointed with my decision. I will be returning soon to see if I can switch back to my original plan and hoping they are as accommodating as last time. read more

I went to this store Sunday 3/19 around 7:20 pm, after I checked online for its office hours. (9 am - 9 pm). The open sign was on and the door was open, but as soon as I went in, the employee behind the counter said that they were closed. It got me by surprise, and I turned around; but before I got back to my car, I returned to ask for some help with my phone (and I mentioned to him that I checked their closing hour, 9 pm, before leaving home). Out of the back office, come this subject (whose name I don't know because he didn't have a tag, and refused to tell me his name) with the attitude of a bar owner talking sternly to a drunk after last call. I told him that I'm still a customer and that he was being disrespectful, and on my way out I cursed him in my first language. He came after me, and challenged me to a fight (Not because he understood, the tool doesn't know his own language). I stayed 10 more minutes, trying to educate this empty head about the value of courtesy and customer skills, but I failed. He wanted the last word, so he said: "Don't come back to this store when it's closed" (!!!). And the open sign was still on... My nightmarish meeting with this individual convinced me to switch to another provider, because life is short and he robbed me of my time, and if he is not stopped soon he will cause Verizon to lose customers, whom, if I'm correct, are the reason for Verizon existence. read more

Stay away. Nothing but frauds and shady business here. Told us we qualify for iPhone buy one get one half off. $200 with 2 year contract and second phone would be $100. Then told us we get all these free accessories included. Totally untrue. We ended up paying $370 for the accessories which we thought was payment for the phones. When we got the bill was being charged device payment for both phones for two years. We talked with them about the bill and they told us just don't look at your bill cause it's too confusing. read more

These people are cons. I bought a new tablet to replace my wife's old one. They: (1) charged me over $200 for the replacement device, (2) charged me $135 for early termination of the old line (which I didn't ask for or want to do), and (3) added a new line (which I didn't ask for or want to do), raising my monthly bill by $70 a month. Had to get on line with Verizon and they are filing a fraud complaint against the store. STAY AWAY FROM HERE! YOU WILL GET SCREWED!!!!!!!! read more

I would never use this store again. The employees are purposefully deceiving, and solely concerned with earning a commission. My wife took a phone in that had stopped working, not dropped or broken, just would not hold a charge. The representative immediately jumped into upgrading and a sales pitch. The net result was that the phone needed a new battery that cost only $30, but we found that out ourselves. To make matters worse my wife had insurance on the phone, which she was unfortunately not aware of, but the representative mentioned nothing about the insurance. Which why would he since he does not get a commission? This only started the dishonesty. To finish my wife's transaction there was no mention of having to turn in the phone as part of the Early Edge program which resulted in a $300 charge from Verizon. Even if they had mentioned it, they knew the phone was not working and as such would be rejected by verizon resulting in a $300 charge. They of course did not mention that either. They later called and said we could upgrade the other two phones on our plan at "no cost", again purposefully failing to mention turning in our phones, which is a "cost". The net result is almost $900 of fees from verizon because of the store intentionally omitting information. When I went to the store in an effort to resolve the issue, they said they would give me a call and of course they never did. I recommend never using this store. read more

do not shop here for anything!!! not even for free gold! if i can help someone out with this review it will make me feel so much better knowing i helped someone not get screwed over like i did! better off going to a real verizon store! read more

Mike sold me an HTC One M8 and a plan. I showed him the current pricess on the web, including Verizon online. He told me those prices were old and now it costs $100 more but the rebate has been increased from $50 to $150. He even offered to fill out the rebate form for me! Well it turns out that he misinformed me. The rebate was only $50. I call and left messages but he never returned them. Finally, after weeks he answered the phone and we talked. He told me he'd have his manager cut me a check for $100 as soon as he gets back from some trip. Two weeks later he hasn't called or returned my calls. I spoke to Mazzy moments ago who I was told is the manager and he said he's never heard anything of it. I filed a BBB report which I suggest others do and will file a complaint with the Consumer Protection Agency next. read more

Negative a million stars! I'm going to keep it short and simple. If you like to have a stranger reach their hand into your bank account, pocket, or wallet and empty you out while laughing at you as a group then this is the place for you. If you like for strangers to treat you like your stupid because they lied and you believed them, this is the store for you. The employees at this franchise clearly had no loving parents to teach them what morals were. They are like little children, they feel empowered by being praised for cheating people with lies and nonsense and the boss backing it up and most likely giving them a bonus for each person they can catch in their web of bullshit lol. The way I see it is you got a chunk of my hard earned money! Yes hard-earned something in which someone standing behind a table lying to people know nothing about, congrats on that lump sum. Had I been treated the way a customer should be treated they would have gotten a lot more than just that over the years so again congrats on your clearly smart way of doing business with people. Trust me when I say they will tell you anything you want to hear to get ur money and to sign then by the time your first "real" bill comes it's " to late" don't waist your time or your money with these people....excuse me with these things as I like to think anyone with a heart couldn't treat people this way. read more

Not really an actual Verizon location, but some kind of subcontractor. They will push deals, additional costs and unnecessary products and services, but will put you off when it comes to servicing your existing account. Has that "used car lot sales pitch" feel to the operation. Go to the Grossmont center store, but even there they send you to an 800 number. Better yet, go to another vendor, like we did. read more

Liars! Sold me a plan that didn't exist. Called for a week straight and they wouldn't take my call or call me back. Even called the regional manager and still no return call. Do not shop at this store. read more

Bad customer service do not ever go to this place they are liars they add insurance without telling me I got iPhone 6 it was defected

This store is awful. Verzion really needs to cut their ties with this store. I went to upgrade my phone and things went ok. Well then the next week a promotion came out for the phone I got. I tried to return my phone so I could get the discount and they refused. They told us the restocking fee was $35 we were willing to pay then they asked us to leave and wouldn't let us return the phone. Had to get verzion involved whom called the store to find out what happened and try to get the issue resolved and the manager lied to them straight out lied. I will never go to this store again nor will I refer anyone to them. They are awful. read more

Bear with me... In June 2017 I transferred 4 lines from AT&T to Verizon. It was a huge transaction, as I was trading in 2 iPhones and an iPad and getting 3 phones (7, and two 7plus). I was told I would also be forgiven the amount I owed on the phones I was turning in. I financed $3000 at this store and was told to look in the mailbox in 6-8 weeks for a VISA debit card with the amount of the values of the phones and iPad I turned in. The assistant manager was quite slick through all this. "sure, I'll throw a screen protector on your phone, and hey, I put a car charger in the bag for you". Cool! Looking back on the end bill, that car charger was $34 and the screen protector was $50!! Never received the debit cards. I visited the store 3 times with all my paperwork in hand. Of course the person who did the transaction was no longer employed there. Red flag? I was given the district manager's email to help resolve this issue. I bombarded his inbox , never receiving a response. Finally, a 4th visit to the store, new assistant manager. His name is Luis. Sometimes it's not the store, but finding the right person to get resolution. THIS WAS THE GUY!! Granted, his eyes got big looking at my voluminous file, but he tackled it. He went through everything, explaining the balance of the money for the equipment turned in, and the financed amount and how the credit was applied. He agreed I was owed money, but the transaction is 4 months old at this point. He said he would work on it. About 10 days later, I get a phone call in the late evening from Luis. He tracked everything down and credited my account the fair amount I was owed. WOO HOO!! No wonder he is the Assistant manager now! Verizon is Verizon. Great cell service (why i switched over) and unlimited data, can't beat. But the people make the company. This store is in a small mall in El Cajon. An authorized Verizon retailer. It's a great go-to store when you have people like Luis listening to the customer and making things right. Way better than using the phone for customer service. Side note, another employee, Daniel, is a tech wizard. He solved a huge problem for me. This is the store you want to use as your neighborhood customer service store!! read more

Buyer beware at this location. Salesman will try you sell you on things you don't need. Will tell you mobile hotspots are free but you will sign a 2 year contract that costs several hundred dollars. The will try to sell you refurbished iPhones saying they are new and try to upgrade phones and contracts without telling you. This is a 4g store owned by a private party instead of a corporate store that gives you more protection and honesty. Stay far away from salesman Michael and the manager will offer no help. I had to go through Verizon Fraud department and after months of calling finally got a refund. Save yourself a big headache and shop only at corporate stores. read more

I can see exactly why this store received 2 stars. I needed a new screen protecter on my phone and with my plan, Verizon replaces it for me for 2 dollars every-time it shatters. I called the store before heading over there to ask if this Particular Verizon store does that since it's not a corporate store after putting me on hold for 5 min he told me that they would be able to do it for me. When I arrived the gentleman at the door had no idea what I was talking about and told me to call the manufacture because they don't do that in stores which is not accurate at all as I have done it before at the grossmont and santee locations. When I told him that I had just called and someone told me to come in he ignored me and didn't apologize for any inconvenience and continued to talk over me. Seems like they're just there to sell you things instead of listening and helping customers. Please educate your staff so that they don't feel the need to make up information to customers who have better things to do then waste they're time. First and last time at this location! read more

Terrible store! If you don't purchase a device don't expect any help from these full commissioned hacks. They are a kiosk masquerading as a legitimate Verizon Store. Call 611 for good VZ help read more

Pros: -It's Verizon -Lot's of Representatives to help -they work deals Cons: -fresh employees -if you don't go there often the process will be annoying My experience: Stepping into the building i was already shaking the aggravated feeling i got trying to activate my new phone, i went in quiet and completely about business. The first part of the Verizon Rancho San Diego experience is warming as you cannot get 2 feet in the door without being greeted which is nice but it makes me personally feel rushed and that can add to the tension that i was already running away from. Then i got to the help desk without wait because there is an overwhelmingly amount of help in the room and i highly doubt it was a shift change. The usual phone verification's happened next but after i was verified i handed off my phone to an individual who could careless about how careful i was with that phone. i brought that phone in completely charged with the battery in it with the back and front stickers still attached and the employee obviously knew the battery did not get shipped to me inside the phone because i had told him it was new. He took that back sticker off so quick i did not even know he did it until i looked over. as i told him about how i did not want it off he said it was supposed to come off. and as i asked about why and if i could be compensated with another, his co-worker stated a remark in the most defensive tone i have gotten from an employee of the company. The manager came by and i could tell he was the boss so i asked him if i could be compensated for the screen. he said "nope" and i as i talked indirectly to him about writing a review he mentioned something like i cant put anything in writing that did not come from their mouths. this is highly vague and accurate at the same time.... anyways that experience made me shaky and feel unwelcome and when you think it cant get worse all the sudden the 10 dollar sim card i forgot to bring so i was going to buy a new one is all the sudden paid for. i would really like to pay for it read more

Took money, did not perform service agreed upon. Did not provide receipt, manager refused to come out of backroom to try to resolve. Put store identity on phone and locked them out with questions and refused to fix the problem they created. read more