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    Cox Authorized Retailer - Rancho San Diego

    3.0 (20 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 week ago

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    4 months ago

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    9 months ago

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    5 months ago

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    11 months ago

    Great service, excellent staff and easily answered my needs! COX has always been a great provider to me for over 25 years

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    6 months ago

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    1 year ago

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    3 years ago

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    1 year ago

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    1 year ago

    Hi I just got to pay my payment and the guy was Very bad customer service and the and he yelling me that's weird

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    2 years ago

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    2 years ago

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    1 year ago

    Sammy called today to discuss my rates and service I got an excellent deal! Thanks so much!!!!!

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    2 years ago

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    3 years ago

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    Review Highlights - Cox Authorized Retailer - Rancho San Diego

    Gabriel greeted me at the door and took care of all of our internet needs.

    Mentioned in 3 reviews

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    (91 reviews)

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    I had a few serious complications when transferring service from my previous carrier. It took a lot…read moreof time, effort, patience and knowledge to finally get it unraveled and sorted. Diana and Salma (Manager) were absolutely amazing through the entire process. It took 3 different days and roughly 3 hours each visit to identify the problem, troubleshoot with 3 different carriers on a conference call, explain thoroughly to me, present the solution, suggest temporary measures, assistance returning a phone, follow through with corporate processes, as well as having to follow up and they could not have been more professional, courteous and accommodating. As stressful and frustrating as this debacle was for me, they empathized and worked hard on its resolution. They made me feel like we were a team together, not as though I was a problem customer and they were corporate, if that makes sense. The long visits never felt that long and I would leave the store with confidence and trust that they 'had my back'. I was very close to just cancelling the transfer and retreating to my prior carrier but did not do that as a direct result of these two stellar employees. Diana and Salma delivered customer service with great care, depth of knowledge and with grace rarely encountered these days. Please give them special kudos, they deserve to be acknowledged! Thank you, Diana $ Salma! 10 out of 5 stars!

    My experience took three hours. I had purchased the 17 Mac Pro Max by accident. The person helping…read moreme knew it was for my daughter on vacation in Es York.. I'm in San Diego. My daughter had her old phone and I had purchased an upgrade for her. The person who helped me told me it is 55$ restocking fee. Then went into the back, returned the phone and went ahead to purchase new phone for daughter She then informed me my daughters phone could not get messages or calls now... she needs to wait for new phone to be sent. If you are working at a phone store and someone is upgrading it would be clear you don't inactivate current phone. It took about two additional hours to get current phone to work. I spoke to manager, sent him 3 emails. No reply. Manager Ray. Employee ( very very kind and sweet but incompetent. Reccomended that I don't go ahead and try to upgrade to the phone I wanted.. because it was too confusing and may cause more problems. The female is Sorer.., the day befire I had a great positive experience with Hunter helping me set up my phone. Please address . Thank you

    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    (2 reviews)

    $

    When your employees wearing Cricket uniforms are continually outside smoking in front of the front…read moredoor (next to outside tables with customers eating frozen yogurt) and next to the dumpster in front of the door in parking lot, it gives Cricket Wireless a REALLY BAD public image and makes me never want to become a customer there. #ghetto

    2012...I was hesitant to leave my phone carrier of twenty years, but I knew there had to be a…read morebetter option out there. For crying out loud, it had been twenty years with the same carrier leaving for only one year in 2002 to another carrier and then coming right back. So I went on the hunt. I asked around but nobody I knew would back Cricket. I looked into the Company a bit more and decided to take the plunge. I picked out the latest device and added it to my new account. The service was immediately great. No dead spots, no 'wrong numbers'. I bought the $50 per month plan that gave me a few gigs of high speed data per month and realized that I never even came close to using all of the data allowed - which at the time was quite a bit of usage. I have now traveled throughout the US and Mexico, to the cusps of Canada, and have not yet experienced a dropped zone. I upgraded my plan to the unlimited data as my work changed and I found myself starting to max out the five gigs of high speed provided. With no contract to worry about, I pay each month like any other plan and receive a discount for signing up for the auto-pay feature. A downside to the service is that if you want to tether your wifi you will have to purchase the one-time feature for $10mo. But, is that really a downside? You are able to add and remove features with a click of a finger right from the app. Get this, for every line you add, your bill is reduced...yes, you heard me, reduced. So I actually pay less for having more phones. Now let's get on to the customer service. One of two reasons holding back a fifth star is the hot line customer service. As you expect in our current era, the 800number dials directly to an overseas trouble shooting line that has to ask their supervisors more questions than what they can answer with ease. To beat this, simply head in to one of the store front locations - not the mall kiosks - and be greeted by a friendly face who will trouble shoot your concern with pride. The customer service reps at this location in particular are extremely friendly. Greeting you as you arrive, coming from behind the counter to greet and dismiss you, and working diligently to ensure all concerns are addressed before you leave. When Cricket sends me a survey regarding my desire to recommend them to someone I know - there is no hesitation that I suggest everyone that I know move over to this extremely fairly priced, excellent service area company.

    Cox Authorized Retailer - Rancho San Diego - mobilephones - Updated May 2026

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