I had a few serious complications when transferring service from my previous carrier. It took a lot…read moreof time, effort, patience and knowledge to finally get it unraveled and sorted. Diana and Salma (Manager) were absolutely amazing through the entire process. It took 3 different days and roughly 3 hours each visit to identify the problem, troubleshoot with 3 different carriers on a conference call, explain thoroughly to me, present the solution, suggest temporary measures, assistance returning a phone, follow through with corporate processes, as well as having to follow up and they could not have been more professional, courteous and accommodating. As stressful and frustrating as this debacle was for me, they empathized and worked hard on its resolution. They made me feel like we were a team together, not as though I was a problem customer and they were corporate, if that makes sense. The long visits never felt that long and I would leave the store with confidence and trust that they 'had my back'. I was very close to just cancelling the transfer and retreating to my prior carrier but did not do that as a direct result of these two stellar employees. Diana and Salma delivered customer service with great care, depth of knowledge and with grace rarely encountered these days. Please give them special kudos, they deserve to be acknowledged! Thank you, Diana $ Salma! 10 out of 5 stars!

My experience took three hours. I had purchased the 17 Mac Pro Max by accident. The person helping…read moreme knew it was for my daughter on vacation in Es York.. I'm in San Diego. My daughter had her old phone and I had purchased an upgrade for her. The person who helped me told me it is 55$ restocking fee. Then went into the back, returned the phone and went ahead to purchase new phone for daughter She then informed me my daughters phone could not get messages or calls now... she needs to wait for new phone to be sent. If you are working at a phone store and someone is upgrading it would be clear you don't inactivate current phone. It took about two additional hours to get current phone to work. I spoke to manager, sent him 3 emails. No reply. Manager Ray. Employee ( very very kind and sweet but incompetent. Reccomended that I don't go ahead and try to upgrade to the phone I wanted.. because it was too confusing and may cause more problems. The female is Sorer.., the day befire I had a great positive experience with Hunter helping me set up my phone. Please address . Thank you

Sara with Verizon is great. She is very knowledgeable and…read moretook the time to answer all of our questions. Sara also made us aware of some awesome Verizon promotions. We took advantage of a couple promotions. We are lucky to have her at the Jamacha Rd Store. Keep up the great work!

Terrible Verizon location. Take your concerns somewhere else!…read more I dealt with Stacy who left me with a case costing $135?! Without informing me of this. And she said I couldn't return it? The service here is unacceptable. It felt like I was dealing with scam artists. I'd much rather go to the santee location.

Thee worst! I've been without a phone for 6 days! Why? Because they dont know wtf their doing! I…read morewas there Monday, evidently the guy working had no clue, he said, go home & stake a claim, I did so, waited thru Xmas etc, go in to get phone they notified me, go in & she said no, its insurance issue not warranty, no its because its a flip phone! Yhe screen is blank & fuzzy, so she wouldn't let me have that one that was in! Whole new claim started! Oh it'll be there by tmrw, I just got a notice, from crapola FedEx, not till Monday! You suck tmobile, running ppl like that!

This is the worst location! I literally waited in line for 45 min for them to tell my i could not…read moredo an upgrade because they are closed! SERIOUSLY! If they would have acknowledged me, and asked what i was there for from beginning it would of been helpful! Not have me stand there for 45MIN to tell me sorry we are closed! definitely going to complain to corporate. neither one of the employees working here tonight 6/8/25 cared about how i felt the girl just noted her head with an attitude! will not be coming back here again!

I brought in my Samsung tablet this morning. What I believed to be a major virus issue, it was in…read morefact not. Hung deleted a bad app that was causing the problem. He didn't want to charge me. I insisted that he take a nominal amount for his time. Hung demonstrated a good representative of his company with excellent character. I would highly recommend The PCS Connection for your computer needs.

Long story short, I have an old iPhone that I use as mainly an alarm clock. Apple declined to help…read moreme replaced a battery. I took the phone to PCS connection, always look them up for my electronics needs even when they were on convoy. In and out in 20 minutes, new battery and old phone has new repurposed life. Thank you for everything. Totally recommend this shop. Been around for years and have honest price and good work.

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Visited the store for a charging port replacement, mine wasn't working properly. Chris was super…read morehelpful by ordering the part. A few days later got a call to come in for services and in the blink of an eye he was done. Thank you so much for your expertise!

A great and easy service to use. Making calls to Europe for under fiver cents a minute is great!read more

I have a old ipod touch gen 5 and the battery expanded. I called best buy the geek squad and they…read moredo not fix any ipod. So, I went to Touch-Tel Wireless. They did my Samsung table replaced the battery which was good. I asked if they could replace the battery for my ipod, he checked for a battery for my ipod model number. He had it, and said it could be done about an hour or so. Perfect, I picked it up later and it was fixed. Great job guys. I recommend them of you need any electronic devices to be fixed. Price was not bad.

When your employees wearing Cricket uniforms are continually outside smoking in front of the front…read moredoor (next to outside tables with customers eating frozen yogurt) and next to the dumpster in front of the door in parking lot, it gives Cricket Wireless a REALLY BAD public image and makes me never want to become a customer there. #ghetto

2012...I was hesitant to leave my phone carrier of twenty years, but I knew there had to be a…read morebetter option out there. For crying out loud, it had been twenty years with the same carrier leaving for only one year in 2002 to another carrier and then coming right back. So I went on the hunt. I asked around but nobody I knew would back Cricket. I looked into the Company a bit more and decided to take the plunge. I picked out the latest device and added it to my new account. The service was immediately great. No dead spots, no 'wrong numbers'. I bought the $50 per month plan that gave me a few gigs of high speed data per month and realized that I never even came close to using all of the data allowed - which at the time was quite a bit of usage. I have now traveled throughout the US and Mexico, to the cusps of Canada, and have not yet experienced a dropped zone. I upgraded my plan to the unlimited data as my work changed and I found myself starting to max out the five gigs of high speed provided. With no contract to worry about, I pay each month like any other plan and receive a discount for signing up for the auto-pay feature. A downside to the service is that if you want to tether your wifi you will have to purchase the one-time feature for $10mo. But, is that really a downside? You are able to add and remove features with a click of a finger right from the app. Get this, for every line you add, your bill is reduced...yes, you heard me, reduced. So I actually pay less for having more phones. Now let's get on to the customer service. One of two reasons holding back a fifth star is the hot line customer service. As you expect in our current era, the 800number dials directly to an overseas trouble shooting line that has to ask their supervisors more questions than what they can answer with ease. To beat this, simply head in to one of the store front locations - not the mall kiosks - and be greeted by a friendly face who will trouble shoot your concern with pride. The customer service reps at this location in particular are extremely friendly. Greeting you as you arrive, coming from behind the counter to greet and dismiss you, and working diligently to ensure all concerns are addressed before you leave. When Cricket sends me a survey regarding my desire to recommend them to someone I know - there is no hesitation that I suggest everyone that I know move over to this extremely fairly priced, excellent service area company.

My cell Battery was changed as I awaited, I only got 30 days warranty but it has sustain me for…read moreseveral years now, I will go bk

This cricket store is THE BEST out of all of them I've had cricket for years an most of the stores…read morehave been very accommodating in the past but as of late I've really had trouble finding one that would help me with my issues unless I was spending a ton of money there so I went to MONTES STORE on Washington and he was absolutely fantastic the phone I was trying to connect didnt work for cricket so instead of trying to sell me a new phone he gave me a number to an inexpensive phone repair store and I ended up only SPENDING 45$$$ INSTEAD an it's all thanks to monte I was super stressed so thank you for saving the day !!!

The owner salwam is the best guy I suggest you to go and find out your self. Find the best price…read morefor my phones in this store

Amazing prices. Not pricey for a phone case, phone screen replacement, and if you forget your…read morepassword they will help you get back in your phone. Also great selection of phone cases and other devices. Other wise this business gets 5 stars

Very polite and professional. Steve communicated quickly and was very reliable. Highly recommend.read more

We are sooo happy we found Steve with MediaVerge! We needed two very large TVs mounted and I found…read morehim here on Yelp. I contacted him and he quickly responded and scheduled time very soon after. He was able to accommodate us and come on two separate days. Steve was super friendly and professional. He installed both our TVs perfectly! He's fast and he really knows what he is doing. I highly recommend contacting Steve with your TV mounting needs! He's freakin awesome! :)