Recently went to cox for their phone service. Cheaper for…read moresure, however they aren't real helpful when it comes to their phones. After 2 weeks of connecting with cox. Having a few issues with my phone, The gentleman who waited me was not very helpful

Service itself was okay but the cancellation process was predatory. It took months before they…read moreactually cancelled my services and they kept trying to make me pay more. The customer service seems incompetent or maybe they're just trained to treat people that way. "Supervisor" was useless and his response was "well no one likes their utility provider and we're no different"

This is my first time in this Cox store. I can here with my cousin who also needed assistance with…read moreher Cox account. We walked in and were greeted by Myquasha right away. He helped me by letting me know what benefits come with the next plan tier and my cousin also got the help she needed with her account. It was a smooth, quick process for both of us. I also appreciate the ample seating areas they have in the store and the music station streaming on the TV playing the R&B classics!

I'm paying $270 every month for Internet and basic cable. Is that a good deal?…read more Services Home New Charges $265.33 Total Due $265.33 GROK SAYS: In the US as of 2026, the average monthly cost for standalone home internet is around $70-$80, while cable TV (standalone) averages $80-$150+ depending on the package. Bundled internet + cable TV often runs $100-$200+ per month, with promotional rates lower initially.

I've had problems for years with tiling on the Weather Channel & the ACC Network only. With my work…read morehistory in Cable TV & 2-Way Radio & Television Repair I knew only 2 channels having tiling couldn't be the cable box. It had to be either interference on that frequency or an outside issue. Time after time contractors would come and only replace splitters, connectors or cable boxes. After a short period of time the problems would return. Today I lucked out. Frustrated I asked, as always, to be bumped to 2nd level tech support. First line aren't technical and just read from a script. The person I talked to wasn't extremely helpful except to note my request to have a Cox employee rather than a subcontractor come out. In a few hours a very nice man called & said he had a Cox Employee available then who could be at my house in 12 minutes. Yes!! My technician Mark was the only person who saw the problem & understood the fact that it wasn't an internal problem. He asked where the drop came into my house & went outside to check. I knew he was making progress when the cable & internet reset. He returned inside & had me check the 2 channels. They were perfect, Asking questions about where the cable lines ran in my house I explained about the crawl space and the attic. He indicated that a portion of the problem was a Cox issue. He went in the attic after my explanation of where the upstairs line ran. But it was getting dark and he wanted to follow the line under the crawl space, Making an appointment to return during the daytime hours in a few days, he left with me a happy customer He's the only tech who has made an effort to correct the problem which I knew couldn't be simple, Mark is an employee Cox should be pleased to have in their employ. He was smart, listened & knows how to correct my problem of years.

Update to my previous review…read more.. Not only is the internet itself sub-par on its best day, but my most recent call to customer service was to dispute a $75 cancellation fee. Cox automatically enrolled me in their service plan without my authorization, then when I cancelled the service, they billed me for a cancellation fee without telling me I would get one when I cancelled. To their credit, if you call and dispute the charges, they'll remove them-- but that's only if you take the time to do it. If your bill looks ridiculous, call customer service and dispute the charges.

Never a line, superior customer service. If you are indeed looking for service or even have any…read morequestions look for Britni, she's always smiling and willing to help

Terrible as an ISP. Regular outages. No accountability. You only get a $3.20 credit if you complain…read moreand you can never get an actual person on the phone, instead you need to text or use facebook messenger. Rude customer service. I am aware that there are a lot of people working from home and students going to school remotely, BUT they are still charging everyone the same amount per month and even have the gall to sell us new modems, as if that's the problem! September 1, outage--lasted several hours. September 11, 2020: outage began at approximately 4pm and I understand it was restored about 2:30 am on the 12th; today, 9/18: outage at 3pm and finally restored around 6pm. This is unacceptable. They have a monopoly, but their infrastructure, which has clearly not been kept up is now failing this test of COVID. BREAK UP THE MONOPOLY NOW! Once that happens, Cox will have to do better or go out of business. Competition is GOOD for the consumer.

My house caught on fire, I lost everything. I usually pay 1-2 months ahead of my cox bill. After…read morethe fire i asked cox could I get my refund and they said no because I have to return the boxes. I informed the the house burnt down and there are no boxes. They said we'll file a loss on your homeowners and when and if they refund you send us our money, than we will send you yours. Cox doesn't care about its customers. I've been with them for 26 years and that's how they treated my family in our time of need.

Cox Business Security (CBS) has lousy service. Our association has had them for surveillance…read morecameras which has consistent problems. The cameras are going offline. The customer service does not close on requests. When you can get a tech on the phone, they ask your cycle power which is not possible since the staff running the cameras are remote from the site. I'd estimate the availability of the systems is less than 80%. Worse, their support and account staff appear to believe password and application issues must be solved onsite. This is a problem as their techs then refuse to go to were our staff operate the system which is remote from service address. CBS believes web-based access should be limited to the service address only, defeating the point of web-enable surveillance. Plus, their account website is not integrated with their phone and internet websites. CBS provides no ability to email descriptions of technical problem. CBS service does not use email at all. Everything must be over the phone between the hours of 8 and 5. There is no direct number for surveillance. You must call the internet and phone service number when then gets passed around. The reason we choose CBS was the low price point for installing the system. But that saving is obviated with the lousy availability, poor service and and monthly cost per camera that is almost twice that of their competitors. Our association has not had fully access to the camera NVR search and archiving system for months. Real-time cameras views are not helpful.

Would not like to be on hold for over two hours and still not getting all my channels. Had a tech…read morecome out multiple times for same issue. Verizon in Chesapeake is the worst cable service I've ever had!

They won't stop charging us for Internet service at our old address even though we moved, canceled,…read moreand switched to Cox months ago.