1. Verizon Fios Riverside

    1. Verizon Fios Riverside

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    Riverside, CT

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    Verizon Fios Riverside

    1.0 (1 review)
    Open 7:00 am - 9:00 pm

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    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
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    Charter Communications

    Charter Communications

    1.1
    (51 reviews)

    John Higgins, Jr. Corporate Vice President of Customer Care…read more cc: Thomas Rutledge Iana Zemniakova John Bickham They raised the price on internet service. Hid it in the pdf online that they know nobody looks at. And then have their customer service people be completely rude to you implying that you are silly for not knowing about the price increase that they clearly hid in the place where most people don't look. Anything they really want you to know about they put in an email, in a notification when you first log in, or on the actual page when you go to billing online. Anything they don't want you to know about, but want to be able to say they told you about, they put somewhere in a pdf online. The customer service rep was sooo rude. And you're only that rude if the company and environment allows you to be. People are just calling for the information. Nobody is calling for you to pretend that this information was put in an obvious place, or pretend that other customers aren't calling about the same thing. I barely got the question out before the rep started in with a rote response. When the rudeness kicked in, I asked you're telling me no one else asked this question or had this problem. Stop it. They also need to have a better easier way to give feedback on reps so they can't be rude and then hide and blend in with the safety of anonymity. The price increase is not the reps fault. But the rudeness, passive aggressiveness and condescension is. Giving a bad rude unhelpful attitude but with a smile and a laugh is. A company who actually cared about customers would not keep people on who did this kind of thing. Just give the information, apologize on behalf of the company, and understand people's frustration and show some understanding of what happens for people when companies pull this kind of thing. Give whatever help or discounts that you can. But there's no reason to add a bad attitude or condescending attitude to this kind of thing. With everything people are going through now, and all the stress people are under be friendly warm understanding regardless of the situation and you can change, someones day instead of piling on by adding your own rudeness to this kind of thing. It is a stressful time for all. Train reps to take better care of people, and instead of adding more stress to people's days and lives you could have them add something positive helpful truthful or kind. But also there are many reps on their own who do this. This rep didn't and there was no way to give feedback about it so they'd have to improve their performance.

    Please give consumers the opportunity to rate a company as a ZERO…read more Worst customer service when using their live chat and oftentimes via phone as well. (Literally the only exception was my most recent call with MiLady. She was great however the chat was a disaster as usual.) Peter from the chat feature was a total jerk and pushy beyond belief when I contacted them for help. ​ Incredibly expensive. Unrealistic price increases. Just cancelled. Done.

    Verizon Fios Riverside - televisionserviceproviders - Updated July 2026

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