Good when it works, but service is already out for several days after just two months. I consider…read moreinternet service one of these things that should work all the time. I just got service in Dec from Honest. I came back from a five week trip and had no internet upon my return. They diagnosed it as a problem in the lines coming to my unit (so not my issue) but it will still take them 3 days to come out and restore service. I understand that they are less expensive than others, but I can't really deal with outages like this. If it happens one more time, I'll move on to a more reliable provider

I've had them since they first came out a few years ago. Outstanding service. I can start a text…read moremessage conversation with them 24/7 and if they can't rectify it that way, they send a tech who corrects any and all issues. Highly recommend.

Worst customer service ever. Incompetent. Employees don't know the products, no product signage at…read moreall, and they forced me to create a brand new FIOS account (rather than add it to my existing wireless account) which prevented me from getting the bundled deal. This store should either be closed or placed under new management and overhauled top to bottom.

I pay for 35g upload speed. I'm getting 7-20g. The internet freezes, drops ,and the cable service…read morehas green lines in it. 2hrs on the phone with a foreign call center. Restart the modem. Unplug the modem. Send a signal to the modem. No help. Tech guy's ridiculously offensive solution; Trying to upsell me on higher speed service. What a joke! First I'm calling the Public Service Commission. Then in calling Cablevision.

I have had Spectrum from way back before Charter Communications acquired them, so let's say about…read more50 years. Never have I had a problem, until today. I moved last month from Lockhart TX, where I had the current Spectrum account for 15 years, never a late payment and never a disconnect. I terminated my service in March, Spectrum says it was March 23, but I moved March 20, 2026, so I think the disconnect was earlier. I turned in the equipment as requested. Today, I got a notice, not by mail, not by email, but by text that my account was delinquent and that my service would be terminated if I did not pay $348.13. I contacted Spectrum and I was informed, since my disconnect was 3 days after the start of the billing cycle, I owed for the rest of March and April. They said there was not proration for the 3 days and that I owed for the whole month, even though the account had been disconnected and my equipment had been turned in. I also checked on April 1st, 2026 and my Spectrum account had a $0 balance. For whatever good it does, I filed a complaint with the BBB. Beware when dealing with these crooks.

After 30 years, I recently disconnected from Spectrum to go with AT&T Fiber. I decided to…read moredisconnect when I got my last bill from them, $80.42 for 500Mbps. In the billing period, I had service for 9 days and was disconnected for 20 days. When the ETF came through to pay the bill, they took the whole amount! I was not expecting that, thinking that they'd definitely pro-rate the bill for the time during the month I wasn't a customer. I called to ask them why they didn't pro-rate. They told me that Spectrum is a subscription service and I'm responsible for the entire month. My take is that they owe me $57.44 for the 20 days I wasn't a customer and no services were rendered. They don't care what my take is, they just want as much money as they can get out of their customers. Another example of their crap. When I called to disconnect they told me that they had adjusted pricing and could offer me a $30 monthly rate. I asked them why didn't they tell me that, why did they let me continue to pay $80 when a lower price was available? They said that there is a link to the latest offers and news on my bill. I countered saying that why would I look at the bill if the amount was exactly what I expected. Their comeback was that I had paperless billing so it was up to me to look at it. I countered that they could have sent me a marketing email letting me know. They had no reply. I'm disconnected. I doubt that it's going to do any good, but I filed a complaint with the FCC and the BBB. Spectrum had over 14,000 BBB complaints last year.

Fast attention, good costumer service. Open on time they help with you need about modems and…read moreoptimum service.

If you are using Optimum for Internet, odds are you are getting banged out. I was. I just…read moreswitched and am paying 1/3 of what I was with a 3 year lock for twice the speed. And it took me 30 mins on the phone to cancel. They are the worst. (and they offered me a crazy deal at the end, and said it was my fault for not requesting it earlier..)

These people have a bad leak watch your personal information. Just got a call from someone saying…read morethey were with spectrum about my bill called about it and they have no records of the call. This person knew all my information and spectrum seems extremely unconcerned.

I ordered a new iPhone 16e and found the screen size too small so I called them and got the bigger…read more16plus. I only had the 16e for a few days and sent it back in like new condition with no scratches. Found out a couple weeks later they had taken out $321 of my checking account for a screen that was not scratched when I sent it back. This is a legal scam they have going. Please take photos of your phone front and back before shipping back if it isn't scratched. At least you will have photos.

Initially I was not going to give this store a great review at all. But they took the time to…read morerespond to my review very professionally showing they care about the customers' experiences. I had an appointment, got there early and still had to wait. But it's not the end of the world. I got an offer via text from Verizon. I called the 800 number and it was a little bit complicated so I decided I wanna sit face-to-face, and go over the terms. When I met with the representative, he was not familiar with that exact offer and suggested several times that I should go back and call the 800 number instead. My initial reaction was that I felt like I didn't fit the box of the customer they were looking for because I was looking for a specific program and had quite a few questions about how it worked. What I will say, is it's probably an issue of training. As a former sales manager of hundreds of people, it would've been better if they sat down and tried to understand what I was looking for and then explain what they could offer. It may have worked out that they got the Sale. Ultimately I did take the new plan when it was explained to me correctly. But the woman on the phone took a good 20-25 minutes answering all my questions. It was a win-win for both Verizon for me.

My wife and I spent most of a day re-signing up with Verizon with a verbal agreement that the…read moremonthly bill would be $95. I have been unable after three days trying to reach the sales person by his personal phone and email. I called the 800 number to hear my bill is $195. I am furious and left a message that if they could not honor their agreement, we would cancel the service. (We had left Verizon after about 20 years paying $80/mo and tried Optimum mobile which offered $20/ mo to find they had terrible service.) Dave

John! That is who you want helping you…read more Came here with my daughters to upgrade their phones. John was able to do everything. He helped them transfer all they needed from old phones. What I must pout out is that John makes it look easy. He makes you feel welcome, and you do get the feeling that he wants to help. His tone is patient and professional. I have been back a couple of times since, sometimes he has other customers in the store and he calmly manages all of us. A+ to you John for Epitomizing what good Customer Service should be.

I don't even know where to begin. About to hand over my credit card to buy my new phone and they…read moresuddenly changed the price and it was more than double of the estimate they literally just gave me. So yeah. Waste of 2 hours of my life. Not to mention I purchased a phone almost 2 weeks ago to be shipped to me and it was canceled with no explanation. Still waiting for my money back. Store employee assures me the order was canceled, yet when I called today they tell me it hadn't been. Have a feeling I'll never get my money back. Why did you cancel my order? May switch to another phone company all together. What happened to Verizon?

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

***LOOK NO FURTHER*** Bill and his team are without question your solution for anything that plugs…read morein, WiFi, computer, home A/V, you name it. His knowledge is superior and from the start of any project big or small, his energy and enthusiasm to help you is present until the job is done. Bill makes himself available to troubleshoot from a DISTANCE and that is VALUE. STOP READING AND CONTACT BILL @ KANE PC ! I wish I had 3 thumbs for this guy.

I work as a project manager and my client wanted to install an articulating mounted signage display…read moreon a glass tiled wall in a retail store. A number of contractors didn't want to take on the job or stated it couldn't be done without causing more damage. I called Bill and we scheduled a time. His technicians turned up early and they installed the monitor within the hour. It was amazing to see the detail in their work. They protected the floors and cabinetry with drop cloths and while one was drilling, the other tech had the vacuum directly at the drill site, ensuring there were no glass shards on the ground. The end result, a perfect installation from a professional company at a great price. I highly recommend Bill and his company.