I am pasting an email that I sent to the CEO of Verizon today. This location is an absolute JOKE. Don't even bother attempting to receive help from them. And if the "employees" that were there and remember me, please know I have the entire audio of our interaction before you try to respond with lies. I am writing to formally report an extremely concerning and unacceptable experience I had at a Verizon authorized retail store located at 2465 Iron Point Rd., Folsom, CA 95630 on April 16, 2026, at approximately 1:45 PM. We remained in the store until 2:35 PM attempting to resolve an issue caused by Verizon, yet the situation escalated due to the conduct of the store's employees. As the account holder and a Verizon customer for nearly 14 years with multiple lines on our account, I expect a far higher level of professionalism and customer care than what we experienced. The reason I am contacting you directly is because I am genuinely livid with how I was treated. I understand that poor service can happen from time to time, and I typically give the benefit of the doubt and move on. However, this experience was far beyond that. Even an hour after leaving the store, I am still extremely upset by how the situation was handled. I know this is not the level of service Verizon expects from its employees, and that is why I feel this needs to be brought to the top level for review. We visited the store to return a Verizon home internet modem that was sent to us in error. The equipment was never opened or used. Instead of receiving assistance, we were met with dismissive and unprofessional behavior. I was told they would get someone on the phone to help us, and he walked away. We waited at least 10 min and only heard him and 4 or 5 others in the back, laughing and talking about things not related to work. Nobody was calling anyone like we were told. So, I called 611 on my own. They were gathered in the back of the store socializing and laughing while customers, including ourselves and another individual who entered during our visit, were ignored. The exception was one employee who was with a customer and seemed like the only one wanting to work. After waiting and observing this, I expressed frustration about the lack of service. Rather than de-escalating the situation or assisting us, an employee accused me of having an "attitude," which further escalated the interaction. My frustration was a direct result of being ignored while employees were visibly not working. Because of my "attitude", I was told to leave the store. I didn't, because I did nothing wrong. I informed the representative that I would be placing her on speakerphone so she could directly communicate with the store employees. She then clearly advised that the equipment could be accepted and returned at that location. Despite hearing this directly, the employee still refused to process the return. Due to how escalated the interaction had become, the representative then instructed us to leave the equipment at the store and exit immediately, confirming that the return would be considered complete. As we were leaving, store employees continued to contradict this instruction and yelled for us to take the equipment with us, stating, "we aren't processing this, so take it." We followed Verizon's direction and left the equipment in the store before exiting. This experience was chaotic, unprofessional, and completely unacceptable. At no point did we feel respected or supported as customers. The refusal to follow direct instruction from Verizon customer support, combined with the behavior displayed by staff, raises serious concerns about oversight and accountability at authorized retail locations. Given the severity of this situation, I am requesting a formal review of this incident, including the conduct of the employees involved and the store's refusal to follow Verizon customer support direction. I also expect a response outlining what actions will be taken to address this matter. read more

I came here to add a phone for my soon to be 10 year old son (birthday present). The sales associate Manu was very easy to communicate with and he explained the best promotion with a free new iPhone 16 pro. I also picked up a protective case and screen protector. This place is the best and highly recommend! read more

Verizon - New iPhone 16 Pro, case and screen protector - Mobile Phones Near Me - Folsom, California

I came into this store for help with a billing issue after getting nowhere over the phone. Instead of trying to assist, the employee handed me a paper with the same phone number I'd already called and told me to contact them again. It felt dismissive and unhelpful -- if the store can't handle these issues, they should at least make an effort to guide customers instead of just passing them off. I hope management reads this and takes action to improve the customer service experience. People come into the store for help because the phone support isn't working -- being turned away without effort is incredibly frustrating. read more

Verizon: How do you propose to escalate my case, as you promised in your posted response to my initial review? You don't have the account number, not even my last name! I strongly encourage you to read the reviews posted here and heed the warnings! As others have indicated, I too fell victim to their unscrupulous sales people. They promised me all sorts of wonderful things, that I'd save money by switching from Xfinity, and that they would reimburse me for the cost of ending my contract with Xfinity and my mobile provider. Once they got me signed up, the sales person literally disappeared. For over a month, he failed to return calls, and when I went into the store, they would tell me he was "out sick" and couldn't be reached. After about six weeks he finally called back and gave me a bunch of confusing nonsense about how I was getting the things he promised even though it wasn't reflected on the bill, and to just be patient. The "be patient" routine is just to blow off the customer until it's been long enough that it become hard to dispute. He also added a second Internet gateway, for which I have no need, but which was billed to me each month. Trying to reach anyone by phone or chat is pointless. If you ever do manage to connect with someone, you will be shuffled around to one person after another, and eventually someone will tell you that they can't hear you so they are disconnecting! I was totally screwed over by Verizon, and my only hope at this point is that a class action suit will be initiated, because it is clear that this is a widespread pattern of behavior for this company. Do yourself a favor and run the other direction! read more

Do you like to get F'd in the Azz? Do you like when they take your money after saying it will save you money? Look no further than Verizon Folsom. Where they rob you with a smile. No lube and a 30 min wait. Ready to upgrade, great here's a deal. Get this watch and add a free line (which will save you an extra $10 off your total bill ) waited 3 weeks and my bill went from $108 to $235 and $139 there after. Where it should have been a grand total of $127 total. They said they'll wave the activation fees and save me money just by taking a free SIM card with a basic line. W T F BS is this. I don't mind paying a premium service but not when I get bent over and F'd without lube I've been with Verizon for over a decade. Screw this returning the watch tomorrow and taking my business elsewhere read more

You need a better manager who actually does his job. Just stood around or was always hiding in the backroom. He saw how many customers were waiting and just played on his tablet. Owner of this store- look for a more professional manager- he seemed disinterested in his job/customers. Customers came in saw the line and left. We waited for 1.5 hours before our name was called- we had already left the store by then. No one seems to care one bit- one employee said sorry we are understaffed- hire more people then. You're losing customers. Will never go to this Verizon again. Just order online it's faster. read more

The absolute worst service. Kicked out of the que multiple times. The employees hid in the back. The manager walks around and checks people in but doesn't offer to help when the store is full. Several irritated customers. This store needs some serious support and customer service classes. read more

Read the other reviews about rude managers and poor customer service, they are 100% accurate. Go to another Verizon Corporate store if you can. read more

tried to accept the Verizon offer of $20 for Netflix, Max and Disney Hulu. Four hours on line with Customer Service trying to get the downloads to work, worst Customer Service on the planet unable to fix my user login or my ID couldn't get my profile to work, unable to get the downloads to work. Complete waste of my time. I called to cancel the package. They said they've been experiencing a lot of problems with this offer so my question is then why offered if you got all these problems. What a waste of time. read more

shaheen is amazing! very personal and very patient with me and my parents....i wish i could give 6 Stars! cause 5 stars stars is definitely not enough. ask for shaheen if u come in! what a legend!!! read more

I brought 4 lines from T-Mobile last year (Nov 2024). Today on Nov 28 2025, I went to the store to upgrade one of the lines. I asked about the upgrade fee charges and the representative Elijah and his supervisor meted out a rough treatment to me. They behaved as if they don't represent Verizon and that I should feel free to take my business elsewhere. The district management should really take notice of the customer feedback. This store needs better employee training on how to work with customers. Evan Rodriguez who helped me last year was so pleasant and nice to work with. But he does not work in Verizon anymore. read more

I stopped by the Folsom location and Antonio helped me figure out a few issues I was having. He was friendly and very helpful.

This store sucks! These people will sell you phones all day long but if you need to discuss any other than selling you a product then you're out of luck. They screwed us on internet service and I went in for a billing error and they just had me call the Verizon help line while I was there. Verizon told us to take the router to that store and get a receipt. Went in and they refused to take it. read more

went in to turn my wifes apple watch in and they said i have no trade ins initiated. i show them my app and show them i do in fact i have a trade in...they said i can just change it to ups drop off...thats fine, but theres a reason why i choose in store---i prefer the comfort in knowing my watch was handed to verizon already. rather than offering to help, they said i have to call customer service..,what the hell is the purpose of the store if the employee wont get on the phone and figure a resolution to the issue, i already spent the time driving to them. are they not customer service people? is it only if i was to by buying would they take the time to resolve issues to complete a sale? rather cuz its just a trade in, the employees were quick to hand me off to calling the 1800 number..::terrible service read more

These guys were so awesome. There were a lot of people in the store, so the wait was long, but the customer service they provided was amazin. Elijah pushed to try to get my new service pushed through, up to closing and a little after. He definitely went above and beyond read more

Made an appointment. Waited 45 min and they treated us like they were doing US a favor by letting us wait. When we finally asked how much longer he seemed annoyed and just said he could t say - maybe another 15-20. No apology or thank you for waiting. Go to a different one. read more

Denise, Natalie, and Isiah are true professionals. I brought my son's phone into the store with a SIM card issue. They worked hard to solve the problem. Really appreciate helpful and kind people. read more

I have been a Verizon customer for at least ten years. My iphone 11 stopped working because of a SIM problem. I tried every solution to remedy the situation to no avail. I called their support and they told to take it into the nearest Verizon, which was on Iron Point, Folsom, CA. James, the customer respresentive, waited on me. I asked him for a new SIM card and he told I needed a new iphone because my phone was 6 versions old and they're constantly upgrading their software. He was very unfriendly. He got snarky with me when I asked why my bill went up from $110 to $152, when I had a so called free trade in of my old phone. He said, "That's Verizon's new plan! You have the old plan!" He connected the new and old phone somewhat! Placed the two phones together and said, "Keep your old phone next to your new phone to finish connecting. You're good to go!" Didn't say goodbye! I'm home now and my old phone and my new phone don't work! What happened to good customer service! Go elsewhere! read more

If I could rate this place 0 stars I would. Checked in every one that came in after us. Totally ignored us for 30 min and then said they didn't have enough time to help me. read more

I was going on vacation and needed a cell phone portable power charger. I procrastinated and then forget to buy one. Bu the time I remembered, I was in a time crunch. I needed to buy one ASAP. I hate paying full retail for items. But for this particular item, I needed something reliable. I did some online research for price comparisons and checked out my local Verizon store's inventory. The inventory they had had good review ratings. Plus the prices were competitive. They had items in stock, so off I go. The staff were wearing masks even though at this particular date of time, they weren't required by the County. They were taking extra safety precautions, which I appreciated. Plus they had partitioned plexiglass at the tables. Anyway, when I stepped into the store, I was greeted quickly and assisted. I cut to the chase with the associate with what I needed. He provided me with several options in different price ranges. He explained the features and the differences between each portable charger. He provided his recommendation which happened to be the lowest priced. He didn't push any other products. He rung me up and I was out the door. Wonderful. 3 months later. The charger is still working like a champ. read more

Service is the best around but their service is the worst ever! Had to deal with several different people whether it be in store or over the phone. Can't ever get the truth out of any of them. Skip the Verizon store in the Roseville Galleria at all costs. The manager, Tao and salesman Paul are complete idiots! They couldn't tell you the truth if it was even on a piece of paper in front of you. Those two are very deceitful. read more

Almost impossible to be any more incompetent than Verizon. It only took one week for me to completely regret the switch over from T-Mobile. EVERY SINGLE issue has been a complete nightmare, from order processing, transferring ports, billing, refunds, getting the phones to work, you name it. It is almost laughable how much my first week as a Verizon customer has been a comedy of errors. read more

Jackson was so helpful with our new phones he explained step by step and didn't pressure my husband and I to buy stuff we didn't need thank you very much from Greg and Sue read more

Came in Sept with my kiddo to get his phone fixed because of a glitch. The rep was nice and upsold us the internet. There was a promotion going in and he said it would be $50 a month and now our bill is over $310. I called customer service and they told me to go back into the store. I will be filing a FCC complaint. Stop ripping families off, the store says one thing and when you call is a different story. read more

I was having a crazy hard time talking to Verizon customer service over the phone to get anything resolved. It took me over 8 days to get any cell phone use. I was super frustrated and went into the actual Verizon store and Doug the Manager saved the day! He was patient, professional and understanding of my situation. He stayed on the phone with customer service for me for almost an hour and took care of it. You are the best Doug... I really appreciate your help! read more

Disappointed in my experience there. I was approached by the so-called "manager" when I walked in and was looked up and down by him. His tone was very rude and I asked him my questions. Waited for over an hour for them to come and tell me there were no trade-in deals on my phone. The manager kept looking over and whispering to employees. I witnessed him be rude to pretty much every customer who walked in. The same day I made the trip to Roseville Verizon and had a wonderful experience. They said there was in fact a trade-in deal and that they have no idea why Folsom Verizon would say there isn't. I highly recommend taking the extra 20 minutes to drive there. Do not go to this location! read more

Very happy with the service we received today at Verizon. Besides being super patient with our endless questions, while browsing the rack for a new phone case, Dennis the manager saw that I lost my chair to another customer so without asking he brought me another one. I really appreciate this due to my weak core, I can't stand long. Chris is a thorough salesman. read more

I had to share my experience with this particular Verizon location after visiting the store today. Though I had to wait a short bit to be seen, the wait was well worth it. Brandon, who was at the front desk, happily and courteously greeted each and every person that walked through the door. He immediately inquired as to the reason for each guest's visit, and quickly and efficiently got each logged in. In-between greeting guests and logging them in, he helped a couple of folks with some more simple issues, and received "hand bumps" from each, which told me they were very happy. One stated that Brandon had been very helpful and noted that he had explained the issue to them very clearly. In addition to Brandon, I worked with James, who was equally helpful and courteous. I have to honestly say that this was one of the most enjoyable customer service experiences I have ever had, and for what it's worth, would enthusiastically hire both of these guys in a heartbeat if I owned a business that was looking for over-the-top customer service staff! read more

On Sunday afternoon, forgetful me came in to get an extra phone charger, so if I left it somewhere again I had a spare handy. A helpful employee assisted me as soon as I walked in and I was off. I would recommend this location, I'm on my family's plan and have been happy with my iPhone and service! Love how they have so many towers so you can easily connect to the internet on the go! I will be back! read more

Verizon - Purchased, The LED indicator lights up when the device is charging and turns off when it's charged! Cable is 6ft! - Mobile Phones Near Me - Folsom, California

Terrible service from Andres. DO NOT GO TO THIS VERIZON. I walked in on 7/12/24 at 7pm the store closed at 8pm. Andres the worker there told me they were closed because his last customer was going to take 1hr to finish. Thankfully a representative from Samsung was there to help me with a few simple questions... while talking to the rep I overheard Andre's conversation and he was just flirting with the customer and talking about things completely unrelated to Verizon at all. read more

They charge $30 to put on a screen protector that i bought off Amazon? After I found out they don't sell the size I needed for my phone. I expected better customer service from Verizon. I had gone back to Verizon because the customer service w other providers was so terrible. I guess Verizon is getting on board w that mentality. read more

SO much better then the Placerville store and "Fernando." Isahiah, Jake, and Mike (store manager) were extremely helpful cleaning up after Fernando of the Placerville store, and we actually received excellent customer support and service. Thanks, Guys!!! Maybe you opught to send a few folksd TDY up there and get some custopmer service training in eh.... read more

Just left an appointment I had to pick up a device. Edward helped me. He was awesome. Very patient and helped me with all my options. He explained everything in detail and didn't make me feel pressure or rushed. Things are a bit more challenging because of the precautions due to covid but that didn't affect my overall experience in store. Edward went above and beyond what he had to make me feel comfortable with my purchase and make the best decisions for my phone and plan. I'm very grateful. The other employees in store were also friendly and added to the overall visit. read more

Before coming to this location we went to 2 other stores both were horrible service and had nothing available with a wait of 1 hour+ . we came into to store thinking we were going to end up with the same crappy service as the other location. But we thought wrong we walked in and we're helped immediately. the person who helped us was very kind and helpful. Isiaiah is the best read more

Very yelling very disturbing discuss Customer services inside this store guy I was talking to him in store he was yelling very bad every body was listening to him every body was Listening and heard my story about Im getting new service line this is disturbing and unprofessional and Not respecting the customer inside the store i never going back to this store again read more

I went in for a new phone and received wonderful service from Mario. Although I was just looking for a phone I walked out of the store with my arms loaded with goodies. Normally I would be irritated at upsells, but Mario actually listened to me and asked questions that guided him to suggest things to make my life easier. The next day I had to come back because my new iPad wasn't charging (user error) and I was helped by Julian. Julian managed to answer all my questions without making me feel like an idiot. I applaud both Mario and Julian for their patience, expertise, and professionalism. read more

This would be a very different review if not for one customer service rep "Jake". When we arrived to have my son's phone checked to see why it was not charging. The first person who assisted us could not be more disinterested in helping us. He gave us the advice to contact our insurance and for a $99 deductible we can have the phone repaired. That's when Jake stepped in and saved the day! He went out of his way to assist us, checked the phone port and made suggestions on how we could get it service free of charge. His level of customer care went above and beyond. If we would have just been helped by Jake this would definitely be a five star review but we are taking a star off due to the employee who brushed us off in the beginning. Thanks Jake! read more

First it took FOREVER to get the switch overdone. We were there for two hours. After all that we signed up and both my wife and I made it clear what our new phone plan was and how much it was going to be. We get the first bill and it was $20.00 more, so I called in to fix it. Then the next month's bill came and it was correct. Now my third bill increased by $10 for no reason. It's more than we were promised in the store. Second, we were supposed to get a rebate which they said would be taken off our bill. Then we were told it would be a gift card, which was fine. now after 3.5 months, I called because we didn't get it and they said we didn't sign up for the rebate - WTF. Nobody ever told us to do anything. Verizon has been a complete disappointment so far....should have stuck with ATT. read more

Don't stand in line one hour before the Iron Point store opens to get the new IPhone because the manager will hold one for someone else further down the line!! I was actually in the process of buying one and then was told they were out of them....only to find out the person that showed up later than me purchased it! The manager went down the line asking me what they wanted and told them she would check for them. I was looking at the covers so I wasn't standing around and she didn't ask me! Then, I called the district manager and still haven't received a call back 3 days later. Don't go to this Verizon store. The management is not ethical at all. Very disappointing!! will go to the other Verizon store in Folsom on Bidwell!! If there was a zero rating, that is what I would have given them!! read more

I had an outstanding experience with Lexie and Doug at this location. They went above and beyond to help resolve a billing issue that has been problematic. Their professionalism and dedication to customer service was exceptional. read more