Needed a new Mac book They were very helpful Got my computer and Microsoft package Got product protection read more

I got a great deal on a laptop from this place recently. The laptop has been working great, ive been coming here as long as I can remember. Noah was incredibly helpful and knows his stuff, great store overall read more

let me tell you ive had worst experience with Best buy first i bought tv and surround sound i had to go back twice because it was missing parts then two times i was supposed to have installation come out and i took two days off and no call no text no email i had to call then i decided to install my self and i have called three times to cancel order and get refund and now theres another problem unreal i want a refund for service i got charged and i want partial refund for everything i went through read more

This location is supposed to be an apple certified repair center. I had an appointment but I sat there and they didn't even call me until after 35 minutes from my allotted appointment time. I wanted to transfer all my data and photos from my old phone to my newer phone, which was an Apple 14. Lucky me (not), I was assigned to attack that doesn't even own an Apple phone so he wasn't familiar with a lot of stuff. He kept having to go in the back to ask the technicians sitting behind the wall. From the time I sat down with him, it took me an additional 2 1/2 hours before I walked out with my data transferred. He was working three different customers at a time. They don't have enough techs, they don't have enough seats to wait. It's a very small area in a very small store as compared to the old one in Citrus Heights. The Citrus Heights store can no longer work on your Apple products whether you bought them from them or not. Even if you have an account with geek squad included, the citrus Heights store cannot work on your iPhone or any Apple products! So you're stuck going out to Folsom. read more

Reading the negative reviews of this store validated my experience today. I've actually always been a very loyal customer of Best Buy. I've bought full sets of major appliances for three different homes over the years from them, and I've always been impressed with their customer service and professionalism. After today's interaction with the manager, I don't think I can bring myself to spend another dime there. If you are considering buying anything there, consider the following: Rigid policies, management that hides in the back office and tells his employees he's too busy to speak with a customer who has an issue, one who treats loyal customers in a dismissive fashion, and disrespectfully. The employees seem unhappy, probably because of the management. Be careful if you buy something and purchase a warranty for it, they very well may discontinue it and then you're not able to exchange what you bought with the same item if it fails. There are too many options out there, and I don't have any faith in Folsom Best Buy anymore. read more

I came in for a repair for my iPhone's screen. It took around 3 hours longer than estimated due to software removal that was entirely unmentioned beforehand, and I could have done at home. Very dissatisfied. read more

I usually don't post negative reviews, but this one deserves it. I recently purchased a $750 item from Best Buy under my wife's name. Thinking it was defective, I scheduled a return. Later I realized it wasn't -- so while sitting at the airport, I called Best Buy customer service to cancel the return and keep the item. You'd think trying to give them money would be simple. Apparently not. Even though they allowed me (not my wife) to schedule the return, they refused to let me cancel it. I wasn't asking for a refund or an exception -- I just wanted to keep what I'd already bought. The rep said "policy won't allow it," and the supervisor told me she didn't have a boss and there was no one else I could speak to. That's when you know a company's culture is broken. Rigid policies, zero empowerment, and no accountability -- all signs of a business that's forgotten what customer service actually means. Needless to say, I'll be returning the item, but not returning as a customer. read more

"Excellent" quality open-box. I received this. BestBuy said I would have to go to a store to fix the issue. I than explained I would keep the receiver if the price was adjusted based on condition, they weren't accommodating. Started a chat online, was told I would receive an email on how to proceed. Never received email. Unit overheats and shuts off within minutes. Fix this. read more

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Stopped by for the Pokémon cards drop and they are located at checkout due to the hype. Easily accessible and friendly staff. I would definitely be back since the MSRP is solid. read more

Welcome to the Credit Card Circus If you enjoy being lied to, swarmed, and talked down to, then congratulations -- Best Buy in Folsom is the place for you. I went in for the incredibly complex task of buying a cable for my TV. A cable. Somehow, this required four different employees aggressively pushing what they insisted on calling a "store card." Spoiler alert: it's a credit card. Calling it a "store card" doesn't magically make it not one. I know better, and it's honestly insulting how hard they try to play word games with customers. You can tell the employees don't want to do this either. Nobody looks happy. Nobody looks relaxed. Everyone looks like they're one wrong sentence away from getting dragged into the back office. The fear is palpable. It's giving toxic workplace, not customer service. Management? Absolutely useless. Hiral, the manager, is painfully incompetent and appears to care about exactly no one -- not customers, not employees, not the disaster of a store he's running. Problems? Ignored. Concerns? Dismissed. Accountability? Nonexistent. Then there's Tyler, another manager, who is a full-blown jackass and a know-it-all rolled into one. Instead of helping, he seems more focused on talking down to people like he's blessing them with his superior retail wisdom. The cherry on top? The store itself is dirty, understaffed, and chaotic. One lonely employee at the front doing the work of ten while the rest of the store looks like it hasn't been cleaned since the Bush administration. This is a billion-dollar company -- you're telling me you can't afford to hire more people or pick up a broom? Overall, this location feels less like a store and more like a high-pressure sales interrogation. I came in needing a cable and left needing a shower and a stiff drink. I won't be back -- and if you value honesty, peace, or basic human decency, you shouldn't either. read more

They are extremely attentive. My boyfriend and I were looking around for maybe 25-30 minutes total and must have been approached 10+ times for assistance. I figure this is theft deterrent more than customer service, because when I did ask a question they were clueless and didn't offer to check stock. Over all it was a fine experience. At least I know I won't stand around waiting if I do need something unlocked here, so it's better than target or Walmart by far. read more

PARENTS & STUDENTS: AVOID THIS STORE. ZERO SUPPORT FOR STUDENTS I have been a loyal customer at the Folsom location for years, but after my recent experience, I will never spend another dollar here. If you are a student or a parent buying tech for school, be warned: Best Buy Folsom does not stand behind what they sell, and they have zero regard for your academic career. I purchased an $1,800 laptop in August that has already become unusable. With my university quarter starting, I took it to Geek Squad. The agent was ill-equipped to answer basic questions and told me the only option was to ship it out for a month. For a student, being without a computer is like being a mechanic without a shop or tools. It is an impossible situation. Knowing that managers have the discretion to perform exchanges for defective units, I asked to speak with one. The lack of leadership at this store is appalling. The manager didn't even have the courtesy to come to the floor; he hid in the back office and sent a message through a clerk saying "no," before I was promptly waved away for the next customer. I even drove to the Roseville location to seek help. While the staff there was significantly more professional and empathetic, their hands were tied because the original purchase and "refusal to help" happened in Folsom. Because of the Folsom team's refusal to take ownership of a defective product, my computer is now in the mail, and I am starting my academic season without the primary tool I need to succeed. The stress and struggle this will cause is immense. Do not buy here. Go to MicroCenter, Amazon, or buy directly from the manufacturer. Best Buy Folsom will take your money and abandon you the moment their product fails. read more

Horrible customer service. I went to return a damaged game I bought online because the disc was rattling and the packaging had visible wear and tear and the cashier, Avram, was rude about it. He was condescending in his tone and mannerisms. Had he taken the 2 seconds to ask me why I was returning it, he wouldn't have jumped to the assumption that I was there to steal the game. He also assumed that I didn't want my receipt and started to throw it away, saying I could find it online before handing it to me. Best Buy doesn't have to worry about me as a customer again. read more

I checked my MacBook Pro that I used for work into this locations Geek Squad. They were late for the appointment by 15 minutes. I was insulted by the young short tech with black hair shortly after starting the appointment. They told me they had to ship it out for repair, and it would take two weeks. They kept the computer for an additional 42 days after the quoted two weeks; for a total of 56 days. After the 56 days they called to let me know it was ready for pick up. They gave an insincere apology for "losing it in a corner". Upon going to pick up the device, and getting home, I realized the device was not repaired what so ever. (Liquid damage, so it was not hard to realize no repair had happened at all.) I'm fairly confident what I encountered at this location was fairly illegal under California consumer laws, but honestly it's not worth my time to pursue retribution. I would only recommend this business to someone as a malicious act. This staff needs to be laid off as a public service. read more

I purchased a $1700 macbook pro during a promotion. I was told by the sales person I would receive $200 in rewards. I never received the rewards. I went in person to let them know and they told me yes I should have received it and they told me to call a phone number through Best Buy. I called the number and they told me I had to go into the store to get it. I called the store back and asked to speak with the manager of the Folsom store. They told me he was busy and he would call me back in 45 minutes, he never did. I called again to follow up and the phone representative was extremely rude and kept interrupting me while I was trying to explain the situation and she told me that the person that sold me the macbook pro misinformed me about the promotion. I never received the rewards and it wasted a lot of time and energy. Don't fall for their so called promotions! They will promise you rewards you will never see them! read more

You can not speak to a person on the phone when you call in. You are left hanging on the call and nobody ever picks up the call. What ever happened to good customer service? read more

It's unfortunate I have not heard back from anyone , typically one should ideally get a response . Anyways I am very surprised that your store manager yelled at me in the Folsom outlet on 8th August Friday evening . My initial reaction is how is he even a store manager to begin with . I came to return a Sub which was not functioning and asked for a replacement if open box in the same excellent category or replace with a new one . Given I had to drive 50 plus miles to pick it up and does not work , Geek squad came in for that and they could not finish it . Bottom line had significant inconvenience . So he starts coming and yelling at top of his voice coming way to close to me super uncomfortable . Mentioning you are harassing my team no one in my team wants to work with you . Really ? I had issues with the oven "which he said you put it on cooking mode "how does he come up with such fabricated statements ? We had no Best Buy or BoSH technician visit till date . This is so terrible and unfortunate to shout at me in front of his employees . I would like to know why such temper and why such unacceptable behavior . Not sure how is Best Buy trusting him with a store responsibility . I have got all the appliances from this store yet this behavior not a store I recommend!!! Am still amazed at this bad behavior of your manager he calls himself '"Hero" . I have heard feedback from the staff on this manager and now it adds up and had to unfortunately experience it live. read more

This review is dedicated to Matt who was working in the TV and home entertainment section when we were in yesterday. We stopped by to drop a computer with Geek Squad and I had been playing with the idea of upgrading our living room TV. We were looking for something OLED but also wanted something that could help us cast sound or give us quality blue tooth speakers to better optimize the audio all the way back in our kitchen. I told Matt the budget I was trying to stay within and he spent a good half hour explaining the different OLED and QLED options with us. Talking us through manufacturer differences, technology differences, the best sound systems to connect to said TVs, etc. the entire time, he NEVER pushed us to buy something. He gave me unbiased, quality information, and between the two I had narrowed it down to, he actually pointed us to the more affordable one, saying he felt the quality was better and the current sale would be a more cost effective way to go. He also gave us a run down of the Sonos sound bar systems and gave us a ton of good information we didn't already have. I have no clue if Best Buy employees in these sections work on a commission at all, but when I told Matt that he gave me a lot of good stuff to think about, he didn't hesitate at all to let us walk away. Just shook our hands, thanked us for coming in, and let us know we could let him know if we had any further questions. I had no real thought of green lighting a tv purchase that day because I am someone who really wants to dive in and do my research. After going home and researching additional stuff for about twenty minutes, I placed an order for the tv online. Pickup was ready within half an hour, I shot over there and grabbed it along with a Sonos sound bar that he recommended. Picked up some Phillip's Hue lights and called it a day. If it hadn't been for Matt's professionalism, wealth of knowledge, and total no BS, helpful attitude, I wouldn't have gotten the TV that day. Instead, we now have a brand new LG OLED decked out TV that we spent the afternoon installing and it looks AMAZING. Huge props to Matt. Somebody give this man a raise or a promotion. Or let him teach a workshop to other employees on how to be the best sales advocate you can be. Great experience overall. Would absolutely recommend if you're looking for a new TV. And ask for Matt! read more

Best Buy Folsom - Appliances Near Me - Folsom, California

Well now. I was in need of a particular brand of cell phone charge. But I had no clue the size or fit. Plus I needed it quickly, no time to deal with ordering it online to wait for delivery. So off I went to Best Buy (BB) in Folsom. As I walked in, I realized I had no clue where the cell phone chargers would be and did not feel like wandering around all of creation looking for them. I asked the person sitting at the counter next to the door. He told me where they would be. Perfect. I found them and realized I needed two items; the adapter and cable. I googled the cable size fit. But I was stumped on what wattage I needed for the adapter. An associate came over to offer assistance. He advised me that the one on the shelf is too high a wattage for my phone. He checked the computer for inventory of a lower wattage adapter; then he went looking for them. He came back fairly quickly with one. But as I got home and tried out the items. Darn, the cable did not fit my phone. I was kicking myself for not asking the associate to verify that as well. He was super helpful and knowledgeable. Anyway, I went back to BB the next day for an exchange. I was anticipating this to not go that smoothly. I was proven wrong, it was easy and painless. I had my receipt and the cashier knew immediately what size/fit I needed. Since there was no one behind me in line, he darted to the sales floor to grab one for me. He quickly exchanged them out and completed the transaction. read more

I am sure sometimes we will need things immediately, if it is an electronic device, a cable, a keyboard, or a mouse. At least we have a local store we can get it. Best Buy is perfect when it happens. They don't have the best price. But they are more convenient. Also, you can feel and touch the product before you bring it home. The store doesn't look as good as in the old days when Best Buy first opened in California. It seems a little disorganized, but not as bad as Fly's Electronics before it closed the business. I hope Best Buy will survive. I hate to see I have to get everything online! read more

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Best buyer beware!! Advertised price on their own website not honored at the store. I feel discriminated against and just so outraged that after being ignored for half an hour I walked out without the item I wanted to purchase because they couldn't get me the price as shown on the Best Buy website. I could buy online for pickup but would have to come back the next day to pickup. They would sell the item to me for $40 more and I could have it - no thanks. read more

Best Buy Folsom - Advertised price of item - Appliances Near Me - Folsom, California

I needed a thumb drive that was not a "udisk" yesterday 08/06/2025 about 3pm. one of your employee a younger gentlemen took me to the rack of USB's and found a USB that was not a uddisk. It worked for my application. Thank You to your epployee read more

I just wanted to call my local store and they won't let you. This is not OK not very happy that I just had a question to somebody at the local store. This is really terrible customer service when I called the number I get someone in a different country, I just wanted to speak to my local store read more

This is the first time that I've had an issue with Best Buy. They've always been good. Come out when they say in the times that they say very pleasant and friendly. This time I got the runaround and I think they tried to cover their backside they were supposed to come out the end of January and put up a ring sensor camera and one camera in the back. I made it a date they had to cancel because of the snow in the rain we had in Pollock Pines, which is fine then they gave me another date 4 March yesterday so I called up and asked what happened. They never showed up. They never called me. They never text me nothing and the lady said they said they put it up for you. They came to your residence to put it up. I said how could they do that? Aren't we supposed to tell them where we want the camera and show us how to use it use it then she left me again to hold on and she was going to check well then she came back on. They said oh you canceled the installation you didn't want to do it anymore so I said no that's not true. I didn't want it so now they said in order for me to have it installed I have to get reimbursed and then make another date to have it hooked up by this time. I'm done. I was real disappointed I don't know what's going on, but I think someone was not being honest about yesterday. read more

I'd like to honor a transaction from an employee that made me feel important. Robert O'Neil took the time to address all of my intricate needs for a lengthy purchase. Meanwhile... there was a high roller client that needed assistance. While some employees may have diverted attention to assist the affluent customer... he ensured I was taken care of and valued my business. Just want to say thanks for making the little people feel respected! read more

My husband and I were gifted two dash cams. While you can install them yourself, we wanted it to done by professionals. We made appointments with Geek Squad who are affiliated with Best Buy. Making appointments on line was seamless. Their fees were very reasonable. it took their technicians under 90 minutes per vehicle to install the front and rear cameras. The cameras look like they were original equipment. We highly recommended Geek Squad! read more

All the sales persons were very knowledgeable and kind. One named John up front was particularly extra kind and helpful. Im looking around for a new washer and dryer after i made my purchase of something else,he came right over and struck up a conversation and showed me to the right section and was very helpful and pleasant. Kudos John i will be back as i like the customer care at this location. read more

stood there for 30 minutes and not one person said a word to me not the first time something like this has happened the worst best buy in this area by far read more

10 Minutes back in the appliance section with some questions about the $2300 refrigerator I wanted to purchase. No one came to help or ask questions. Several employees gathered around the front of the store keeping themselves entertained. Plenty of other places to go with the same refrigerator. Could I have asked an employee for some help? Yes, I could have but by that point I can only make the assumption that they don't really care all that much. If this is how they think about a customer walking in the door, how are they going to treat a customer if there's any kind of a problem or have any other kind of post purchased issue. read more

I wanted to hear some speakers I was considering purchasing. I went to their sound room and after a couple minutes was greeted by a very nice sales person. He said he was the Manager but his level of knowledge about any of the equipment was lacking. I asked to listed to a set of B & W speakers I was interested in and a Denon receiver I was also interested in. He said "sure" and when he activated the Denon, evidently the Denon was turned to full volume which almost blew my ears out. When he turned down the volume, I asked him to turn on some ceiling speakers which rattled terribly. Additionally, the choice of music to demo was severely lacking. Mostly live performances, no studio quality music to ascertain the speaker quality. I left without purchasing anything as this demonstration was less than worthless. read more

Jensen in the Geek Squad and Travis in the laptop sales department have excellent customer service! Friendly and extremely knowledgeable in their departments. read more

I love this store, I have purchased enough here that I could support an employee for a few years, my issue ... I have no way of reaching the actual store. I may have left my purse at the store yesterday, I have NO WAY of reaching the store to see if it was there (it would have happened while picking up a TV .. a quick phone call should all I need to do to see if it was turned it ... but instead, I have to drive back and go inside. There has to be a way for someone to reach the store directly, or send a message from the phone bank to the store to just check ... the store is 20 minutes away. read more

I walk in, no greeting. I'm there about ten minutes, during which not one of the innumerable employees stops to acknowledge my presence, let alone ask if they can assist. I DO get treated to an employee dropping an f-bomb and then give a detailed recounting of a recent invasive medical adventure to another employee. Then I went to the front desk to ask a question. In the middle of the conversation another employee walks up and just starts talking like I'm not there. I apologize for interrupting their important conversation and decide to shop elsewhere. The interrupting employee tries to justify interrupting and explain why I was out of line to object. Really? The customer used to be always right. You're lucky now if you're even detectable. The only thing that could separate this brick and mortar store from online shopping is customer service. Epic fail today on that count. I guess I'm a relic of a different era. I stand in wonder that such a business model could survive even this long. I can't think it'll be around in 5 years at this rate. How can any business afford to employ so many stand-around employees providing so little value, if any? P.S. I just ordered what I need from Amazon and it'll be there when I get home. Problem solved. read more

Customer service was bad and when I went to get my screen protector replaced (on warranty), this guy with red hair claimed I didn't have one for my iPhone that I paid for, then claimed to "find it", and then claimed and lied about not having any screens in stock without even checking. Overall horrible waste of time and will not be coming here again. read more

Dropped my computer off at the Geek Squad to be repaired. We waited over half an hour to drop it off even with an appointment. I was then told they would let me know how much the repairs would be within 2 weeks. After 3 weeks they finally told me the computer would be more to repair than it was worth and would ship it back. I went to check to see if they received the computer back after 2 weeks because I had no shipping notification- the person at their front desk was extremely rude. They searched for my computer for 25 minutes and finally had to get a manager to check. He could not find it and told me it would probably be in the shipment on Tuesday and that they would call. I never heard anything and so I decided to call today to check and was hung up on twice by one of the representatives. They have terrible customer service and communication. read more

Writing this review after seven weeks of delay and repeated trips to the store to get a handheld computer game fixed. The geek squad rep told me it would be about 2 to 3 weeks and I would get a phone call from their repair center in Kentucky when it was done to provide a quote for the work. Well, they didn't call me. They emailed me and when I didn't respond in time (because I was expecting a phone call ) they sent it back to the store. So it got sent back and I was told to come pick it up at the store. When I go to pick it up, it's not fixed. I explained to the geek squad rep that they never provided me a quote cause I was told they were going to call me. The geek squad rep did all the paperwork over, quoted me the $200 repair which i approved, and he explained that he would send it back to Kentucky and it would be about two weeks and should be done fairly quickly. Three weeks later I get an email from Best Buy saying come pick up your product it is ready. Go into Best Buy. They tell me it's not done. It's still in Kentucky. So it's been seven weeks and I don't have very high hopes that they're going to get it to me anytime soon. There is got to be a better way. Lesson learned don't buy from Best Buy. read more

We needed some information about a connection issue with TV, went into Best Buy, met Scott Isherwood who was beyond knowledgeable and helpful! He scheduled us an appointment for Geek Squad to come out to do a survey and the needed equipment. Great guy! Lukas was the technician who came out to do the survey, so very nice, helpful and knowledgeable, He helped me to order the needed parts we made an install appointment, he came back to install and everything works great!! Such a nice guy who took the time to explain the equipment and how to use it. Thank you Scott, Lukas, and the man who came with Lukas!! read more

Guy in service department was an ass. Asked if I could get my screen protector put on wasn't informed I had to pay which the way it was explained seemed like it was free and was told to go to service dept. went over and the dumbass had a customer talking on the phone to another customer? Do you not know how to do your job hello then sent me over to geek squad still not informed I had to pay to get a screen protector put on???? Then the lady at geek squad said I had to pay and I said I thought it was free and wasn't informed and looked over as she goes to ask the guy in the service department and he's laughing and shaking his head. Please explain to me how tf you gonna react like that when you don't know how to do your job. Maybe find better employees than a dumbass that hands a phone to a customer bc he doesn't know what he's doing and pls tell bro to keep his hard to look at easy to draw self to fuck off thank you read more

We purchase a laundry center online. Delivered 10/23/23, unboxed and installed on 11/9/23. Unit not working, we called to exchange those $2000 product not return. We were told no. This is outrageous and poor service. It never worked outside the box, oh and if you would have bought it a few days later you would have 60 days - great that's not helpful! Try to get ahold of someone who can be helpful without reading the computer screen. Someone with common sense- nope! They will send a tech but if it's determined not a manufacturer issue we have to pay for it. How does this make any sense in the world. Bust Buy- just lost our business permanently. Poor service-sells broken products and does not support customers. read more

Like what others have said, this location deserves no star. Still wishing for the time yelp will have 0 star to choose from. They do not know customer service. Customer service does apply to colonizers. I saw a bunch of lazy workers who spends more time on their cell phone and feet on their desk. I don't buy anything here unless it's on sale. don't come here if you are going to purchase a broken TV or if you're by yourself. They will not assist you in carrying the item to your car and or off your car, you are on your own. I witnessed an elderly man who could not even carry the big LCD TV and he struggled to put that TV in front of the store (i assumed it was a return) and nobody even assisted him. read more