Went in to review plans and getting new phones for the family. It was the easiest upgrade we've ever had with Verizon. This is a company store which is much better than the service typical at a retailer. I would highly recommend if you are a detail oriented person so you can actually get what you need, not what they want to sell. read more

No one acknowledged us as we walked in. No hello, no one moment please. We waited and had to ask for help, and they said someone will check you in soon. The customer service was poor to say the least. read more

Too expensive for some what good phone service. But if you have the money go for it! My experience is that they slowly rise the prices where initially it's insignificant. But beware few months down to road the bill will increase. Another note: if you call or request help they are very helpful and thorough. Customer service is among the best thought! But they over charge on some services. read more

Store is pretty small in that they don't have a lot of merchandise. A couple phones and a small wall of accessories. I just wanted to pay my bill. Didn't spend too much time inside. I was helped pretty quickly and I was asked to wear a mask. read more

I have NO data and have repeatedly complained. They said a tech came by but no improvement. This issue is pre-Ian hurricane. I worked in the network for Verizon. Tell the the RF engineer to do his damn job. I'm getting no 5G and poor quality on LTE. read more

We had amazing customer service today. constance greeted us and patiently listened to our issues. She helped us with a total mix-up we had made on our two cell phones. She worked with us for over a half an hour troubleshooting and untangling our mess. She was so professional, capable and empathetic too. We had A Plus service and highly recommend this Verizon location! read more

Verizon is the top cellular company that rapes people for their money. They target commercial accounts which drives up costs to the consumers for the products they provide, that is true trickle down economics. If everyone switched to a smaller company, especially prepaid which is what I have been doing and saving $500 a month. I'm prepaying a plan with 5 phones, unlimited data and hotspots and we use the same infrastructure that AT&T uses, just don't pay as much. This comment is all based because I had to watch a commercial for Verizon, hope it does every person well. Don't spend more than you have to, there's only 2 companies in the United States that controls our cellular infrastructure with our government read more

Their closing time posted on Google and the actual Verizon website is 5pm on a Sunday, but they feel the need to close much earlier than that because "they feel like it ." Will never come to this location again. All I had to do was pick up a phone and they wouldn't even give it to me. Unprofessional and was very rude and sarcastic. 10/10 DON'T recommend. read more

Ask for Matt Lewis!! He is really good at what he does and is very knowledgeable about all of their products. He is honest, will not try to screw you over or sell you things you don't need. He makes great suggestions and makes sure you know about what is available, brings out all kinds of items and choices for you to choose from. Doesn't pressure you at all and is upfront and honest if you try to cut corners on things you really shouldn't be cutting corners on. Last year before Christmas he helped me with going to an IPhone (when every other time I went and asked about switching from an Android I was just told if I was used to an Android I wouldn't be happy with an IPhone. He said the total opposite and was so glad he did!! I love my IPhone. I had also bought a Tablet, another phone, cases and screen protectors back then. My phone was stolen right before this Christmas so I got my replacement phone but needed a case and screen protector. I was super happy to go in and see he still worked there a year later!! There was already a long wait because they were super busy the day after Christmas but I didn't care, I wanted someone I already knew and trusted. Same thing, helped me get everything taken care of. My husbands phone contract was up but had concern in switching him from an Android to a IPhone because he is really clumsy and very hard on phones. I was considering giving him mine and getting the new IPhone 8 but they were out of stock for the 8 that had the same storage space as my 7 and he had a better recommendation for a more durable phone for him. Because of his honesty and professionalism I trust his recommendations and I buy everything that is needed because I don't feel he is just trying to pull one over on me!! When I went to just get a new case and screen protector I ended up also starting a new contract for a new phone, bought the case and screen protector for that too, also bought a car charger and 2 pop up buttons for the back of the phones. That is a good salesman - you don't have to be pushy or rude or sneaky to get the sales!! I remembered his name a year later because of his great service and I highly recommend that if you are in that store to ask for him!! read more

Very understanding my sister in law's problem with her tablet. Although it wasn't phone related. It was Verizon service on her tablet which had been purchased from Verizon store read more

I just got a new phone. The experience was exceptional. From the greeter to Tess who assisted me they were great. Highly recommend

Went to the store to purchase a new iPhone. I was not allowed in the store and an associate came out saying that I needed an appointment to be seen. He also told me I could only order the phone online and not in the store. I'm not sure why the store is even here. Ended up buying my phone at Best Buy where I was able to go in, look at the different models of phones that they had, and get everything set up while I was there. They made it so easy! Sorry Verizon, but if you're not open to sales in the store and tell me everything needs to be done online, then your store really serves no purpose. read more

Horrible place. No greeting to a guest that walks in. No we will be with you shortly. No customer service at all. I just spent over 2k with Verizon yesterday and was sent to this North Fort Myers location to pick up a air pad cover that was on hold for me! Needless to say after a 15 minute wait and no greeting still I asked if someone could check me out and I was told just to hang on for a while longer and now I have been standing in the store for 20 minutes . I said No Thank You!! Now everyone I work with in Sales knows not to go to that Verizon store! Awful. read more

Easiest trip to Verizon to upgrade in years. Christopher was not only good looking but also very helpful,quick,knowledgeable, and even put my screen protector on for me! Definitely better than Coconut Point. read more

The Verizon store beside Walmart in N Ft Meyers is hands down the best in customer service. No problems w them or thier staff at all. BUT.....trying to resolve a billing dispute over the phone was a nightmare. It costs $7.00 to talk to an operator!!! Are you frigging kidding me? What kind of corporate BS is this? 19 mins later still not resolved. I hung up. I wish I knew before signing the contract that they charge to actually speak to someone. Needless to say I'll he glad when I'm out of this contract and can look for another carrier. It's the principal more than the $7. Screw this company. Seriously. read more

This place is a joke they wont do anything for you when it comes to your phone and acts like you are just a number to them. I was looking for a service that had good customer services but I guess that i was wrong. The people in the store are useless and talk to like a joke. Matt dont want to do his job and this is why im switching to at&t. read more

Not even worth 1 star! Not helpful at all!!! They just want you to buy more equipment They would not, I repeat, NOT help a customer of 15years! Bye bye verizon. You just lost this very long term customer. They don't care. No one from Verizon will even read this or comment. I just hope others will heed all the reviews on yelp and go somewhere else. Where does one go for customer service in 2015. HELP. read more

I called before going in and the man that answered the phone was awesome and got me an appointment immediately. He set me an appointment with Nick and boooooyyyyyy he did his job well. He was unbelievably helpful and met all of needs. This was probably one of the easiest experiences I've ever had with a purchase. Go in there, ask for Nick, and enjoy your time with him because I sure did. Thanks guys!! read more

This is a corporate Verizon. Meaning the sales people fly out the door the second they see a car pull up, just in the hopes they make a sale. I don't want to down rate it, as it's really the only "reputable" store where you can get proper information from. Note: with this being a corporate HQ deal, any time you buy from a free standing kiosk building (franchise) or a type of "wireless zone" (separate franchise), anything you do with that purchase has no effect on your plan or phone. Example: Two Iphone 4 phones from a Zone almost 2 years ago. Purchased the bells and whistles: $150 insurance, a case, a mediocre family plan, two year contract. About a year in, one of the phones' power button started failing. Home research said it's a rare but common occurrence with the generations lower than a 4S. Went into this corporate store to see about getting it fixed. Was told that they can't fix it. Number one, it's an iPhone. I'm at Verizon asking a technical question. I need to go to Apple. Number two, my insurance doesn't cover the phone being fixed. Go see Apple. MAYBE they can help. Why, if I have the $150 insurance, doesn't it cover a replacement or cover anything? The answer: because I bought from a free standing Verizon store. What goes on with those places, has no affect on what you end up using. Thus, paying that nice chunk of change is a moot point. IF I go to Apple, because I don't have the proper insurance, they may not help me. He further explained everything I had researched at home about the button, only adding "be glad the home button still works". I'm not that glad, if I can't even shut off the phone (which to that, I was told to NEVER shut the phone off. For any reason. The phone is not meant to power down). While I got this explanation, the sales guy didn't seem too happy to talk to us because we had an iPhone. I got the feeling he had better things to do than troubleshoot my phone. Which makes my rating a 2.5 stars. They also like to push you out like it's a factory. Lines can be long, you're wait listed and then you're given not so great help. Sometimes. It's a crap shoot. Mostly depends on whether or not it's season. The only reason I am pushing this to 3 is the simple fact it's a corporate deal. I've used Verizon for over a decade and have had no problems prior to the couple times I've gone into this location. It's a better place to go then a free standing building, as the one time I went into it, the kid couldn't help. At least the weasels here make the attempt. read more

I purchased a tablet computer for my grandson at this store. When I received my bill saw charges I was not informed about at point of purchase. I return to the store and asked about the charges. When I said I was not informed of these charges at purchase I was accused of lying and ask to call my wife to corroborate my story. When I protested I was treated rudely and asked to leave the store I have filed a formal complaint at the district level read more

This afternoon Constance was extremely helpful and very courteous in helping me resolve a SIM card issue with my Samsung phone. She certainly exceeded my expectations. Thank you!! read more

After reading some of the other reviews my wife and I were apprehensive about visiting this store. That said, our experience was excellent. Matt greeted us upon entry and asked how he could help. He was completely courteous and professional as he answered our questions, guided us through options and, in the end, patiently completed the set-up of our new phones. During our 90 minutes in the store we observed many other customer interactions and all mirrored our experience with Matt. read more

The service I have had at this location has been hit or miss. For small issues, it is fine. My purchase of 4 new phones and a new plan absolutely sucked. After speaking with a salesperson and selecting a plan, but only having access to 2 of the phones that day, I was advised to return in 2 days with a third phone and transfer the plan simultaneously. I was told to call ahead so as not to wait, and that my sales rep was working that day. When I arrived, he was not working, and I was told that my future plan was discontinued at a surprise meeting that morning. Also, never buy accessories from the store. They cost more and are not backed by the store, at least in the case of my LifeProof case. Money, not service, is King there. read more

Worst customer service ever. Signed up with Tess and she never put in the system the promotion they had. Cost me hundreds of dollars. Store is 100% dishonest. Call multiple times and she said it takes time to show up on bill - now - never had that promotion. 100% crooks there!! read more

My phone fell 2-1/2 stories off a balcony while on vacation and this location was less than 5 minutes from where we were staying which is the only reason I went there. I read the not so great reviews of others but really had no choice as for me it was all about convenience. My phone was 2 years old and really suited me just find. Had it not broke I would still be using it. Had to pay a $40 "upgrade fee" because I was upgrading! My insurance that I pay I think $7/$8 a month for wasn't applicable in this case and the gentleman that was assigned to me would have rather been anywhere else but work ~ at least that was my impression. When I started asking him questions his standard response was "that;s up to you." When I asked for a phone that was similar to the one I had I was informed nothing was similar to that one because it was so old. It was exhausting being there and I had made up my mind since I was going to have to get a new phone that I really wanted to take my time and get a great phone. Instead I just picked one off the wall because I was so irritated that I just wanted to get out of there. Had this not been a business/work phone I would have left and switched carriers on the spot but I needed a phone while on vacation. read more