Shoutout Moises (Alex) Lopez -Deal -Communication -Service -Follow Up -Getting my husband to buy my iPad Thanks for your help and patience with all the questions I had during and after the day you serviced our plan. Really appreciate it! read more

This has nothing to do with employees or customer service-- this is about this service in general. As a current customer I highly recommend to avoid this service. Unfortunately I am stuck paying for the plan because I got a new a brand new iPhone with them before trying out the service with them but I can't stand the reception, you're constantly at two bars unless you're on someone's WiFi, a page takes almost 3 minutes to load and when I try to call them and tell them how unsatisfied I was with the service the only solution was to buy more coverage and WiFi routers. Basically a "pay to play" service. I really regret changing to Verizon. read more

This place is a scam. Do yourself a favor and go to the Verizon store on Orangethorpe. It will save you lots of headaches after you get your first incorrect bill from all of the charges they fail to mention or adjust your plans incorrectly. Also, don't fall for any of their "promotional" nonsense. They need to be reported to the better business bureau. read more

I ordered online to pick up at this location. I was never notified of my order being ready for pick up and they cancelled it and refused to fix the problem. Sketchy to cancel online orders to try to convert in store to boost sales commission for the reps. read more

Verizon - Online order status showing I wasn't notified - Mobile Phones Near Me - Fullerton, California

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Update: Thank you, Verizon Business Solutions, for reading the review & offering to verify my account once again. I believe that was the only successful portion of my trip to this Verizon location and does not need to be verified again. Further, after visiting the cell phone repair shop not associated with Verizon, there are no issues to resolve. In my experience with Verizon staff in-store and using 6-1-1 (CSR & supervisor level), I am best served seeking answers elsewhere. read more

Came in for help to upgrade my phone and Sam was phenomenal. He went through all of the options, helped me select the best phone for my use and even helped me get set up for military discount. Even if you have to drive to get here, come ask for Sam -he went above and beyond to help me. Thanks Sam! read more

Save yourself a massive headache and DO NOT GO TO AFFILIATE VERIZON STORES. Only go to corporate-owned Verizon stores. Also, if you intend to set up your own phone do not let them open the box on your new phone. They'll charge you $40 for setting it up without asking you if you want that service. read more

Shout out to Alex for resolving my $1000 dollar credit issue that I was trying to get fixed for half a year.

Walked in, waited, asked another customer about a waitlist, he said he didn't know; he's just been waiting. Customer service guy comes by to take care of him, I mention a waitlist and was not directed to one so I'm just sitting there, waiting. And waiting. And waiting. And waiting. And waiting. And waiting. At one point he came by again and I said I didn't know if the couple there had been there first and they said they were and the guy said not to worry there were other service people around, so I waited. And waited. And waited. And waited. And waited. And waited. The same guy then came by to help a man nearby who DEFINITELY came in well after me. I waited some more. And waited. And waited. Then I just left because I realized how stupid I'd been to sit there waiting that long instead of being more assertive. I was so worried about being polite and not acting like a Karen that I didn't stand up for myself. So, you lost my business for your store, dude. Not that you care. Obviously. Don't worry; I definitely won't be back. read more

Came in last minute to upgrade my son's phone and I thought the camera on my phone was broken but it turned out that the lens protector was only damaged. I was offered an early upgrade but since my phone was actually fine I just ended up getting a new lens protector. My son got a good deal on the new iPhone. Service was fantastic. I was able to get what I needed done in a timely manner. read more

Do not trust this authorized retailer. The employees are disrespectful and extremely deceitful. I walked in for a simple phone upgrade, and walked away with $200+ in hidden fees and cancelation charges; all because of their forceful tactics and willingness to lie about the terms for their 'free promotions'. If you shop here, read the contracts and be sure to get it in writing if they promise anything for 'free'. A lot of time, money, and sanity was wasted pulling myself out of the mess they put me in. Please don't be like me; save yourself the stress and money, and shop at an actual Verizon store. This place isn't worth the trouble. read more

I purchased a new phone 2 months ago. I was told I would receive a promotion TV by Matt and I go I'm to redeem and Matt did not input the correct information for my plan. One job Matt you had 1 job!! Verizon train your associates correctly. read more

Received excellent service from Victor today. My phone was acting up as of yesterday. Victor was very patient and helpful when it came time to attend to my customer needs. Next thing you know - phone is fixed! read more

Let me start off by saying in do not leave reviews good or bad, that being said. Victor's exceptional service. His patience and detailed assistance, especially with data transfer and promotions, made my visit to Verizon surprisingly pleasant . Victor's customer-centric approach and efficiency made the process smooth and hassle-free. I love my new iPhone 15 and had it not been for this young man's recommendation I would have been stuck with an outdated broken android I will be making this Verizon my go to store thank you Victor! read more

Try to activate my new IPhone in this location this dude just tell me the would be cost $20 for transfer process and I told him if they can help me to call customer service because my new phone card got locked, but they can't help and finally I'm going to the Verizon's Imperial Hwy at Brea, Ca totally different their so kind and help me with free of charge ..... so please avoid going to this store read more

Verizon - Avoid the help from this guy - Mobile Phones Near Me - Fullerton, California

Alex was great! he was very knowledgeable about all the products they have and he was able to provide me a smooth and seamless transaction while I upgrading my phone. Best customer service I've ever had while visiting a Verizon store. read more

My phone fell out of my pocket and fell straight flat and broke. I came into Verizon and sales consultant Omar Cortez helped me. I was really upset and he was so nice, honest and really helpful in calling down with amazing customer service. He made this horrible situation into a very smooth situation and was very detail oriented. I'm so thankful he is the person that helped me. I had insurance and he got me another one ordered to my house immediately and is going to help transfer all my info over when I get it. Verizon, you did a great hire with Omar. As a big tech recruiter I recognize great talent right away. :) read more

My phone was acting ridiculous and Alex and Omar were great! They got me out at a decent time and helped me cheer up when I was frustrated and annoyed with my phone. Thanks so much for fixing the issue! I appreciate it! read more

Place was smaller than expected and I was disappointed on the selection of phones. Service was good and one of the salesman had to go to another store to pickup the phone I wanted. One of the salesman was very technical astute while the other person was not as strong and frequently had to ask the person for help. Maybe a trainee. Overall experience was good but was there longer than expected, like two hours. read more

I needed help to activate my brand new Galaxy watch after it was delivered by Samsung. The rep was nice and helpful but activated it on a new line saying the other line that my last Samsung watch is on will be cancelled the next billing cycle. Well I've contacted Verizon directly multiple times and yet I am still paying for an extra line that I haven't used in 10 months!! I don't understand how difficult it is to remove an old line!! Be careful they don't convince you to add additional lines when upgrading so that they can reach their quotas on new activation. I was also charged an activation fee at this location and then Verizon charged me an additional activation fee on top of the one I already paid for. read more

This store and more specifically Jeff: a sales associate who works here, showed me for the first time in a while a business and more specifically people who have patience and understanding for a customer much more than just our wallets. I came in an hour before closing for a phone upgrade. I went to two other stores who both would not allow me to upgrade my phone due to not being manager of my account even thought I'm on the account. So as a last ditch effort this store was my final chance. When I got to the store there were two customers in front of me, and a single worker scrambling around to help everyone in the store. For the last hour of the stores open time, Jeff worked his butt off helping everyone currently in the store and the 3 other customers including myself who came in after me, with a smile on his face and a caring and apologetic tone in his voice. No problem was an issue. Not even language barriers or misunderstanding from older customers who don't understand technology. One customer came in looking to change SIM cards who barely spoke English. Despite that Jeff did everything he could to help this customer, even going as far as not letting this customer pay more than needed to fix the problem and offering him a better solution. One customer was in the store before me transferring data from one phone to another. The data transfer couldn't be complete because they didn't have enough iCloud storage. Instead of Jeff telling this customer that this isn't a problem for Verizon i.e apple problem. He figured out how to help this customer transfer his data while Simultaneously helping me and one more customer. By the end of it I got my phone upgrade and my data transferred before close as well as Jeff making sure I didn't need to spend more money than necessary with hidden fees and such. Jeff was amazing and deserves much more from his management seeing as he had to work the whole shift by himself. Lastly I want to point out that while waiting patiently I asked Jeff why there wasn't anyone else working with him and he explained the situation to me but more specifically when I made the statement to him " it must be frustrating having to deal with all these customers by yourself" he didn't agree and complain that he had to serve people by himself. He was upset because in his own words " there were customers who came in that we didn't get to help" &" it was all business that was lost for the company, for the TEAM". Management give this man much more because he deserves it. read more

The staff is always very helpful. Whenever I need anything they are always happy to help. I had an issue with my phone that I could not resolve and the gentlemen in the store were all very helpful and fixed the problem together. read more

Able and his coworkers have been taking care of me and my business for a year now and the custom service has been nothing less than five stars. My business is in Costa Mesa and I make the drive to Fullerton with pleasure every time because I know that they are doing everything they can to make sure my business is running smooth and efficient. read more

The absolute worst Verizon authorized retailer out there; associates will tell you anything to get you to sign up and switch, then it's a hassle to get your money back and switch back. Don't go here, in fact, avoid it like the plague, go to an actual Verizon store. read more

My king Abel absolutely saved the day. We tried going to the verizon store in placentia on imperial and they were so rude!! Told us we needed appointments or had to serve ourselves online. They were very unclear and mean. But at this location on state college?? SO NICE! SO HELPFUL! Said they would help me in anyway i needed without an appointment. Thanks kings!!!!!! Brought 3 more customers in to upgrade their phones because of how lovely the customer service was. Will be back for all my future telephone needs. read more

I came in with a cracked screen the store manager Jay helped me out. He was super helpful and friendly. He helped me get a new phone same day and even got me some savings on my monthly bill. Go see Jay he'll take care of you read more

Went in today looking to switch providers for a better deal. Did not know what to expect. The manager , Abel, walked me through it and explained himself thoroughly and I understood everything. He we t above an beyond to help me with the grestest customer service and me and my wife and way happier now that we switched over. I highly recommend comming here and will be telling everyone to come here from now on! Thank you Abel! read more

It was busy when I walked in but was kindly greeted by Moe. When it was our turn he helped us out with our monthly payment inquiry. He answered all our questions and we left happy. read more

Abel was so helpful when I needed to get a new phone. He gave honest advice and helped us tremendously with discounted packages. His customer service is above and beyond and I highly recommend coming here for your Verizon needs. read more

It was time for us to upgrade our phones. Jake was incredibly helpful, and patient with us as we wanted to see every possible feature on our new phones. He worked hard to keep us within budget and even made us laugh through the process! Well done! The other person at the desk, Chris, was also a tremendous help! If Jake didn't know the answer, Chris did! His help was so appreciated! Again, well done! read more

Go see A L D O. He is AMAZING. Very friendly, easy going & super patient. He answered all my questions & gave me information that I didn't know I needed. I've never had this much of a great service with Verizon or any other phone company. Aldo went above and beyond, and to care of all my needs. Thank you I hope this man gets a raise or becomes manager. I have so much gratitude towards him and Moe, the manager. All of the other men were great, But I was very fortunate to have the assistance of Moe and Aldo. Thank you thank you thank you!I!!! You made the process very pleasant. read more

New Faces, pretty knowledgeable staff. Came in to upgrade my phone and was out in 30 minutes with a Razor Micro (re-certified) for 50$ down with a 50$ mail-in-rebate ready to go. Had a Samsung Intensity. I would of given 5stars as I came in later to ask a few things about my phone to find out the Samsung Galaxy S3 (re-certified) were only 100$ read more

Verizon - Mobile Phones Near Me - Fullerton, California

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John was incredibly helpful today, my husband and I are cell phone challenge he went above and beyond to assist us . We are so grateful

Never before have I received such great customer service at a cell phone store... everywhere you go these days, you never know what to expect. Here, they greeted me right away, walked up to me & made me feel like family. They did everything they could to make sure my broken phone was fixed. Despite the fact that I unfortunately did not have insurance, they got me the best priced phone with all the new accessories I needed for my new toy. Jay has the same name as me ironically, but great guy! read more

My boyfriend and i were both in need of a new phone and our salesman john was amazing. He explained every aspect as to what the new iphones include and how to properly use it. John recommended what was needed to complete this process and was extremely helpful considering his great customer service skills, i would definitely recommend asking for him! read more

Just purchased a new iPhone 13 and one of the best experiences I've had at a Verizon! John the sales rep and his manger we're insanely helpful and nice. Can't say better things about this store. Will definitely be coming back here. read more

Went there on a Saturday the girl showed up 15 minutes late to work took another 15 minutes to open the doors then telling me that my phone cannot be fixed I would have to go home and download everything and then bring the phone back went to another Verizon off of Euclid and the five freeway and the guy fixed it in five minutes the overall experience was horrible I talked to a friend about it he said he had gone to the same store and had the same problem read more

It was my first time to buy a phone with my wife because I always went to the Verizon store with my sister and get one, and you know she did everything for me... Lol When I came to this store, there was a Manager name Jay... God, he was really, I mean REALLY REALLY helpful. He went through all hard works for me and he also offered some good deals for us. You gotta visit here and look around, he won't never hide a good offer that he has. He will be your guy for sure. Hands down to Jay who helped me so much with his positive attitude and personality. I will definitely come back to this store when I change my phone. read more

Verizon - My new phone from this store. - Mobile Phones Near Me - Fullerton, California

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Wow! A friend of mine had told me to come by this store because they were under new management and I'm so happy I did. I normally go to the corporate store on Imperial by Trader Joe's but they're always so busy and has a hard time even acknowledging me when I walk in. But, because they're a corporate store, I'm just comfortable going there. Any who, they greeted me at the front door as soon as I walked in, made me feel welcomed and got right into business. I knew I was paying more than I should have been & that was one of the first things they covered with me, that I was overpaying on my unlimited and that they could switch me to a newer, better plan. All in all, they gave me the same data plan but updated with a military discount($15 savings btw!!!), updated my phone & my iPad they gave me $100 off with $100 in free accessories! I paid no more than $200 out the door & saved $10 on my bill. Great, honest Verizon guys here representing Verizon. Really appreciate the honesty and integrity. Keep it up. read more

Abe was extremely honest and helpful in guiding my wife and I in making. our decision. He explained all our options and actually listened to us. Jim d read more