I'm long overdue to write a review! I have taken 3 free workshops here and have really enjoyed…read morethem. The creatives/instructors are really well versed in photography, video, and GarageBand. I had a great time and felt like I enhanced my iPhone experience. I can't believe these workshops are FREE! Last year, I had some issues with my iPhone issues and scheduling a repair. They helped me resolve the problem and voila I was all set! Will definitely be going back to this location.

A couple days ago, I bought an iPhone 17 Air (replacing an iPhone XR). The keyboard kept switching…read morebetween the letters keypad and the character/numbers keypad intermittently. I called Apple and they scheduled a call with a technician (Harshil--very nice), and the technician did a "screen share" diagnostic. We tried all of the typical fixes for this particular reported bug, but nothing worked. The tech determined that it was indeed a hardware issue. Hey, things happen. They had another iPhone 17 Air at Bayshore, and he directed me to go there to get it. All I'd have to do is give these folks the case number and they would switch out the phone. The tech also offered me a free item from the Apple Store up to a value of $200 for the inconvenience. This was unexpected, but appreciated. I don't feel entitled to it, but thought it was a nice gesture. I go into the Bayshore store and explain that I have an open case and that I'm there to swap the phone. I don't know why, but they felt a need to run the same diagnostics and to wipe the phone and reload it. Guess what, it's a hardware issue. Now, I am so sick and I explained that to them when I went in. I did my best to isolate myself, but they relegated me to a table with eight other people. If I didn't rely on this phone for work, I would not have gone to the store. Anyway, the technician that helped me, Malachi, was patient, pleasant, and professional. Five stars for Malachi. He probably had to follow their protocol for going through all that steps to justify a swap of the phone. Up to this point, I had no issue. It's what happened next. They sold out of the phone model I had, whilst we were dinking around with all the duplicated testing. I would have assumed that since I made the appointment and they had knowledge of me needing a replacement phone, they would have set one aside for that purpose, but of course not. Again, things happen. BUT ironically, the EXACT SAME THING happened to me at this SAME STORE years ago when I traded my 7 for a 10. It would take five days for my new phone to arrive at their store. Anyway, I asked them if I could just get the next model up--a $200 difference, since they had it in stock. I got an iron-clad no. I've worked retail, so I understand staff have limitations as to what they can offer guests, so I accepted the answer and called Apple to see if they could supersede the policy. I am surprised by Apple's response. They kept driving home the fact that they were willing to offer me a $200 item from their website, but unwilling to bend on just giving me the phone they had in stock that was $200 more (higher storage capacity) in lieu of the $200 concession item. They kept apologizing for the inconvenience, blithely unaware that it was Apple CREATING the inconvenience. In fact, they are compounding the inconvenience. This could have been so simple. I am a forgiving consumer. I cannot rate this store more than a 3, and that is as fair as I can be. I really want to rate them a 1 because I kept getting the canned line, "It's our policy." Which is their way of stonewalling you, because it is an indication that they are not willing to do anything for you. I will come back and re-evaluate Apple when they get back to me tomorrow (as promised) to see if they will accommodate my very reasonable request, since 1. They sold me a defective $999 phone, and 2. Sent me to get a replacement and then sold it. Things happen, yes, but be willing to make them right. Especially at these price points. In closing, I'd like to ask: Is any policy really all that sacred?

I stopped at this store because my discount was ending and I needed to renew it. The store is in a…read morehuge mall with meters that you have to pay to park which seemed petty because you go to the mall to spend money and they gouge you for parking. After a half hour of the guy not figuring out how to renew it and a call to the help line he finally gave up and I left. How did I get the original discount so easily and renewing it is impossible and a big waste of time, I have no idea. I'm not particularly happy with the service while traveling the country because I don't have data service in the rustic places that I stay like RV parks and small towns but I can make calls which suc#s so I can't check emails or get on the web or Yelp to see the pictures of what's around me.

I was helped by Dan, he was awesome. He explained a couple of different promotions they had going…read moreon While taking care of the original need that I came in for and being super patient considering they were about to close.

We were told activation fees would be removed when our mobile service was bundled with internet…read more We were told we could do this online. Two calls with customer service later activation fee is never removed and to get the offer our internet has to be downgraded to a slower speed. We were lied to and customer service could not help other than to recommend we go back to the store and ask why we were told this. Is it poor training or good training on how to lie to someone's face. I will never set foot in that store again. -10 stars.

I was nervous about stopping here given some of the other reviews regarding the wait times, but Lee…read morewas able to assist us right away with our port of service over from T-Mobile. The process was relatively quick and painless, right up until the end when our phones would not work, both returning a "Invalid Sim" message. When we asked Lee about this, he said, "Oh, yeah, your phone is locked. You have to call your old carrier to have them fix that." That is information that would have been extremely helpful at the beginning of the process. He shrugged in response and only let us use the phone at the store (since our phones were essentially paperweights currently) once we asked. T-Mobile wasn't particularly helpful so now we essentially have mini-WiFi tablets for the next several days until the unlock process is complete. So unfortunate that this could have been a great initial experience with AT&T that will also be marred by this turn of events.

Hannah is wonderful! She processed two iPad repairs for me and was so helpful. Pricing is very…read morereasonable and the service is excellent!

Awful. Nobody at counter. Overpriced. Could not fix a simple iPhone screen. Nothing-shop…read more Rebel review:2

I've been to quite a few shops around Milwaukee, these guys are definitely the ones that I go to by…read morefar the most. Prices are always reasonable, staff is always polite, courteous, and definitely helpful. And they have a good selection of products.Highly recommended!!

From the owner: #1 cell phone and tobacco shop in the area. Iphone repair done in 20 minutes or less. Wide variety…read moreof cell phone accessories. 1 stop shop for all vape and tobacco needs

Date of visit: November 16, 2024…read more I needed a new car battery and saw that Batteries Plus carries and installs them. With a location just down the street, this seemed perfect. I ordered the battery but installation didn't appear as an option. I contacted Customer Service and they replied that I need to call the store. Not helpful... I tried again and this time installation did come up as an option. After completing the order, I looked forward to getting a new battery before winter hit. Imagine my disappointment the next day when I received an email that my order was cancelled and to call the store. No explanation, no apology. Ended up finding another place to install the battery and after several days of not receiving any notification about my initial order, I stopped in today. The woman there was friendly and efficient and confirmed that both orders were canceled as they didn't have a person to install the battery on the day I wanted. She showed me the notes on the cancellation but seemed unaware that these are not actually passed on to the customer.

Walked in and the establishment smelled like weed.... I was the only customer in the place when I…read morewalked in. The man who assisted me was not helpful, mumbled, seemed to care less about assisting in finding out what car battery I needed. Pretty much wasted my time for 10 minutes until a much more helpful woman employee came out. He mumbled to her that he wouldn't do the battery install.... Okay rude. Once the female employee started to help it was smooth sailing, she found the battery and even helped with the install. Needless to say I'm thankful for her and her assistance but I will NOT be going back to this establishment or recommending to my friends/family.