I went to the AT&T store in Hanover, Massachusetts, on November 25th, 2025, at around 3pm. I was…read morethere for almost 4 hours due to an issue with the switch from my old carrier to AT&T, and since I was there for a long time, every single employee in the store interacted with me in a good way during such a challenging time. Something that could've been very stressful ended up being not so bad, all because of the extremely knowledgeable and patient salesman, Peter, who did the impossible to make sure I left happy and with my new phone working, and because of everybody else in the store as well. I remember interacting with Chris, Mike, Jordan, Zac, Benz, Nas, and someone whose name I unfortunately don't remember. Everyone was really polite, friendly, and kind to me. I 1000% recommend this store, it made me have faith in great customer service again. Thank you again to everyone, especially Peter, for being the best salesperson I've ever talked to. If I ever need to go back for any reason, I know it won't be a headache like I imagined it would be.

I've been an ATT customer for many years. Went to add a new phone at the Hanover store, was…read moreinformed it would not cost any more if we went on 55+ program. For 3 months I've called with high bills and each person in store explained it takes a bit for ATT to adjust. Finally went in for 3rd time and calling & they found out....oops...they quoted and printed a price that included Internet service but unfortunately they can't provide in my area .They also kept telling me I had home tech security included even tho I was getting billed $25 every month. I was misinformed every single time I reached out to them. Now they can not get me back on my old plan so I am now being billed $40/month more! They get commission so I wonder if it really was an "oops". So they enrolled me in the plan that required internet but since they are unable to provide internet in my area I get a $40 increase on service they sold that doesn't exist Looking at past reviews, stay away from the team in Hanover

We had a great experience at this store. Jacokbe was amazing as was the manager. We switched over…read moreinternet, tv and cell phones. Got a good deal.

Here is a new low in customer service. The door opened at 10 and as we approached "sorry folks,…read moreneed to finish this first", as he lights his cigarette. Sure, we'll just stand here in 26 degree weather while you smoke. #CustomerExperience

I've noticed that folks are either for Apple products or they are for whatever the heck else is out…read morethere. I am a "for" guy. Started with an Apple 520e laptop... old school. 25 MHz and iOS 6. Loved it and it got me through Harvard in the 1990s. Nowadays I have an iPhone 16 Pro Max. I don't usually upgrade every year, but I did for a while. Superior products. Graphics wise, ease of use, and accessibility. I also have the iWatch Ultra, ear buds, and an iPad I use for work when I travel. All easily interfaces and interconnected products. I have bought, mainly, from the Apple Store in Hingham. Great service, always stocked, and organized extremely well. No negatives whatsoever.

Consistently the worst, rudest service at this location, especially from the woman that I think is…read morethe manager. I'm an Apple fan and I've used their products for decades but their in-store customer service is a far cry from what it used to be. They used to care, now there's an us vs. them vibe and they're just looking to get rid of you without helping. They'll quote you some insane repair price where you might as well get "the new model". Can't believe it's this bad now.

I have been going to this particular T-Mobile store since before they merged, when they were Sprint…read more(further down 53). Most of their employees have been around for that long too! I've gotten to know them, and I've gotten to trust and appreciate what they do - So knowledgeable, so attentive and patient! I would, and have, recommended this store to friends and family. Keep up the great work and incredible customer service!!

As a 20+ year customer, I. usually get great service from these guys, always positive, always very…read morehelpful. Unfortunately as of late, been greeted (if you want to call it that) by an arrogant, rude, impatient, fast-talking jerk. After one recent visit, I couldn't help but wonder if he would have treated me that way if my husband had been with me- doubt it. Very aggressive individual - beware. You will know him if you encounter him.

After leaving the Verizon store in Abington empty handed (the employee wouldn't give me the time of…read moreday) I came to this location and had some of the best service I've ever had! Within seconds of walking in the door, there were multiple employees helping me, and Matt jumped through hoops to make sure I was happy and got the new phone I wanted! I will definitely be back to this location for all of my future phone needs! Thanks guys!

This isn't a Verizon store. Forget the huge sign out front that says Verizon. It's not a Verizon…read morestore. Forget the giant sign over the cash registers that says Verizon. It's not a Verizon store. How is this important? They lack access to the wider network of Verizon guarantees and products. And that's a problem that forced me to twice make two trips for the same item. That's four trips instead of two. Thinking I was dealing directly with Verizon, I purchased an insurance policy for my phone. The first time I tried to use it, they didn't have the part -- a screen cover for my new phone -- in stock and said the only other store they could call upon was in Marshfield, a very long way away in the suburban direction. They told me to come back in a few days. Huh? Thinking this was a fluke, I returned days later and got the new cover. And was happy with it.... BUT, the guarantee designed to make my life easier had already complicated it. A year later, I needed a new cover again. When they said they didn't have the part and that I'd have to come back in a few days, it was like entering a time warp. Twilight zone meets deja vu. Huh? Wut? The first time is an aberration, the second is business model. My phone isn't that old. The first time, in fact, my phone was only months old. The second time, just over a year old. It's BS to say (as they did) that they didn't have the parts because my phone is an "older" model. It's clear that they just don't have inventory. And because they're not part of the larger Verizon network, they can't send me to or draw from a store in Boston, which would have been much more convenient for me. Buyer beware. Don't shop here unless you don't need service. Make sure you're not in a hurry, either. The employees are exceedingly slow. There always seems to be a line, which is probably because 1) (some of them) don't know what they're doing; and 2) the store doesn't have basic inventory; and 3) they are exceedingly slow. Did I say slow? Last visit, I got the new kid. He stood at his monitor clicking and sighing and muttering all the while avoiding eye-contact with me. I was patient -- I figure it's his first ever job -- but after an exceedingly long time, a very long time, I finally asked if there was someone else who could help me. You know that expression "Three's the charm"? The first two guys had no clue. Third guy was the only guy who knew anything. So a lot of employees but not a lot of help. It probably explains the line. On the pro side, the third guy DOES know what he's doing. If you get him, you'll be fine -- except for the lack of inventory and the fact that even he said I'd have to come back another time to get a screen cover, just like the last time. Also on the pro side, the shop is clean and conveniently located (not too far off the highway) and has parking out front. Oh, and pet-friendly. See the dog in the pic!

Great customer service. Honest and fair pricing. Have used them for laptop repairs as well as cell…read morephone screen replacement. Wouldn't hesitate to recommend this local business.

When you have an electronics problem, like an iPhone or iPad cracked screen of old battery, go to…read moreGadget Techs. Excellent workmanship, quick turn-around (2 hrs. For my iPhone battery) and low prices (half what the Apple Store quoted. Highly recommended.

We switched Internet service from Xfinity to T-Mobile Internet in October 2024. We were promised a…read more$220 Visa gift card which was never received. Early January, my husband called and they said it was on its way. Unfortunately, my husband passed away a few days later. We never did receive the gift card. I called T-Mobile to find out what was going on and they told me I'm not authorized for them to help me. I tried to get online with T-Mobile but they want to verify that the person online is my husband by sending a text to his phone which has been disabled due to his death. I'm not sure if the $200 promotion is a scam since we should have gotten that back in October and never did. I'm switching carriers since T-Mobile is a rip-off.

Do not waist your time at this store, this store is a joke. I hope the owner can see this review…read more So I was there 2 days ego, they have two heavy set female working like a snail, super slow I think they smoke a lot weed or their body weight didn't allow them to moved fast. Anyways they couldn't help and old couple that was waiting for their help for more then 1 hour, so disappointed from this awful store. Never again

The ATT store in Norwell really goes above and beyond for their customers, I even got the internet…read morethey are offering and I'm getting great speeds. When you go there make sure to ask for Nate he's great

Messed up almost every aspect of my account. AT&T now claiming I owe $1,200 for failing to return a…read moredevice that I never received. On top of that, the devices on my account are somehow not the devices that I actually have in my possession. Been trying to sort it out with AT&T CS since May now. Stay far far away from this location