Reason for the 5 star review:…read more 1) They had what I needed. 2) They were fast and efficient 3) The sales person was nice, professional and to the point. I needed a privacy screen protector asap as my other one shattered and I was leaving on a trip. Privacy screen protectors are great for planes as the people next to you can't see what business you are doing on your phone. You never know who you are sitting next to. Keep you business confidential! I was parked downstairs at Ala Moana, as I was in Marshalls, and they are right there on the sidewalk area. Walked up, asked if they had- he said let me check, he did and boom they had. He even put it on for me and did a great job! Thank you!

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

Hoku wireless is amazing Always smiling wonderful support for us…read more You can get new Hawaii phone with cheaper price if need you can get new number for any state With cheaper price Larry is best worker here so many tourist customers and loco customers coming here Tell to them best price and best smile

This place is the best. Came in with my kids and got the best plan ever. Affordable, the owner is…read moreso nice and knowledgeable and overall amazing experience. No more dreading a trip to the phone store. I'm not exaggerating when I say my phone bill went from 120 a month to 20. That can't possibly be the average persons experience because it's just too ridiculous but we are a few weeks in now with no issues and even a follow up text from an employee to help a issue that occurred during the switch over. Hope this store stays here forever. 10/10.

A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

Visions Mobile Hawaii is still my go-to to get pocket WiFi for Japan. We booked another pocket wifi…read morefor our trip to Japan earlier this year and we appreciate how we were able to booked without placing a down payment for a reservation. The pocket WiFi was different from what we used before. It was newer, thinner, and lighter. The only downside was that there's no indication on how much battery is left. You need to scan the QR code sticker on the back of the pocket WiFi and the status will be shown on your phone. It is a little inconvenient and the website to show the status was pretty wonky and in Japanese. Regardless, the WiFi was good. The signal was great when we were visiting major cities such at Tokyo and Osaka. There was an issue with connecting when we first arrived but we reset the WiFi using the paper clip pin provided in the bag. The bag included instructions, paper clip, and charger. Overall, the WiFi signal is not perfect but it is good enough to last your whole trip in Japan without any major issues. It lasted about little over 10 hours on a full charge. The pocket WiFi is convenient and pretty affordable to share among 5 people without having slow data.

My phone was "taken" while waiting for an appointment. I put it on the chair next to me and didn't…read morepay attention. I needed a replacement phone that wasn't too expensive so I stopped by this T-Mobile. Meacon was wonderful in helping me figure out my options and pointed me in the right direction. Really appreciated his honesty and willingness to share his knowledge.

The staff at this T-Mobile store have been really helpful with answering my questions when I needed…read moreto add an extra line to the family plan and for international data plans. They are always busy so the wait time can be more than 10 minutes sometimes but when it's your turn, know that you can take as much time as you need and they're not going to rush you. For adding an extra line, they looked up a few plans, listed the pricing as well as trade in credit. For the international phone plans, same thing, they wrote down my options and then also gave me to number to call to enable the plan on the devices that would be traveling. For enabling a new phone, the process takes much longer but it's great to know that you can still talk to people in person for services instead of trying to figure it out online cause the website can be confusing. They are in Market City and the parking is not great. The lot is usually packed and the spaces are very tiny. I recommend parking by Ben Franklin and walking up.

Wednesday March 25, 2026 I used the Spectrum chat to describe the problem that we were having with…read morethe 2 cable boxes of always having to reboot or restart the cable boxes in order to watch tv every time. It was frustrating and a headache! It was highly recommended to make a reservation with the location that you plan to visit. The earliest appointment was for the next day Thursday March 26, 2026 at 5:45pm. I took the 7:00pm appointment and they close at 8:00pm. We walked in and the place was full of people. On the screen showed 32 people on the walk in wait list!! I checked in at 6:45pm for the 7:00pm which is the 15 minutes recommended on the iPad? 6:50pm, we were helped by SAGE a very friendly sales associate? He asked for an I.D and started the process of getting what we needed the replacements of the 2 cable boxes. SAGE talked and worked fast at the same time which made it go by so fast. It was a very nice and comfortable first experience. By 7:10pm and only in 20 minutes we were walking out the door with what we came for. We went home and set it up and it's all good again. Can watch tv again. Lol.

Stopped their service because it was pilau. My mailbox is getting filled with their ads and last…read morenight they got into our locked building and shoved an ad under our door. They must really be desperate. Avoid them. T-Mobile is much better.

DEPLORABLE SERVICE. A few days ago, I visited the Kapahulu branch to pay for my service in cash. I…read morewas treated in an extremely rude and disrespectful manner. The woman who assisted me made absolutely no attempt to help me make my payment. When I asked for her name, she refused to give it to me (she is a woman with a dark complexion, perhaps from India). When I asked to speak with the manager, he was equally disrespectful and refused to help me. When I told him that I have been a customer for 10 years and that I bring them business every month, he mocked me; and when I pointed out that the Verizon store is right across the street, he invited me to take my business there instead. He said his name was Eric, but he refused to tell me his last name.

I have been coming here for years. Nowadays It's a hit or miss to get somebody to help you. Before…read morethey had a person at the door to check you in and you'll be served within next 5-15mins. With call outs and just 1 person on the sales floor, that's unacceptable for a big company. Also I came in a few days ago Erick was very unprofessional took him 20 mins to approach to greet me and he gave me attitude like I don't know what the hell I'm doing. As he looked at my phone for any damages, he slammed my phone on to the table without my cover on. Talking about the difference between iphone 16 and iphone 16 pro. He told me the 2 phones are same. There's much more to say but hope Kapahulu will do better in the future.

Thank you, David, for the great customer service! He explained everything clearly and provided…read morefast, efficient help. I'm especially grateful for my insurance that covers a free screen protector anytime I need it, such a lifesaver. While I was there, I asked about possibly upgrading my phone or filing a claim for a refurbished replacement. David recommended refurbishing my current phone first, then upgrading to a brand-new phone for only $15 a month for a year, which is honestly a great deal. I've been a T-Mobile customer since I was 11 years old and I'm 30 now, and I've never had an issue. On top of great service, you also get awesome perks like T-Mobile Tuesdays, with free food and exclusive deals just for being a customer.

Went in for an upgrade on iPhones and was helped by Klint - he is very nice, informative, helpful…read moreand really fast !!! He had us set up and ready to go within a little over a hour - 2 new phones, new cases, screen protectors installed and everything transferred perfectly! He even helped us set up my daughter's new iPad that she got as a gift I also appreciate the teamwork in this T-Mobile ... they all jump in to help one another like this seamless dance with all the customers! Impressive Thanks Klint & T- Mobile Beretania

About halfway through our trip, my friend told me about some phone issues in calling a friend at…read morehome. We tried calling each other and got an error message. The next morning, I Yelped T Mobile and found this to be the nearest store. Parked at Long's, we were unaware of the store location so I went to the information kiosk to ask. It was a bit of a trek, especially since the store was near where we originally parked. With one set of escalators out of service, it took a little under ten minutes to make our way here. When we arrived, all of the staff were busy with customers. One gentleman greeted me and told me that I would be next despite seeing two people sitting at opposite ends of the entrance. It turned out both were waiting for their friend or relative who were already being helped. A few minutes later, Dante introduced himself and asked me what I needed. Describing the situation and my friend's phone information, he started working on the phone. A few minutes later, he asked me to call the number and the problem persisted as it went directly to voicemail. We tried again unsuccessfully tinkering with the phone. He excused himself and walked to his work station. When he returned, we tried again and this time it worked. We tried it again once more to confirm there were no more issues. Thanks to T Mobile for having store locations and Dante and our greeter in making our visit fruitful and seamless.

We preordered our iPhone 17s two weeks ago and received them today. My phones data and service…read moretransferred from the old phone to the new phone at home. Technology has come a long way. I don't know what my husband did, but his service did not transfer over. We came to this location to see if they could help us. It was around 7pm and there were quite a few people inside. The guy taking names by the door said that they close in an hour and probably won't get to us. My husband pressed a few buttons on his phone and got it to transfer over. We're still not sure what happened, but at least both of our new phones are now working.