Two stars: Had a terrible, protracted experience trying out a tablet "risk free". But also had a positive one-time experience dealing with Cody, who helped me upgrade my iPhone. Regarding the tablet: The sales rep sold me on a 4G LTE Tablet -- which he said I could try Risk Free for 2 weeks. To me, risk free means no hidden charges and no restock fees. The tablet didn't perform well. It was glitchy. I took it to a staff meeting and was the slowest one to access work email, the google drive, etc. So I decided to return it. I came back on day 12 or 13. I didn't have my original (printed at point of sale) receipt so they wouldn't accept the return! The manager wasn't there. The 'acting' store manager said I needed the ORIGINAL PAPER RECEIPT. He couldn't make any exceptions even though he was there when I purchased the tablet and remembered me. I said Please? He said NO. I had to make multiple calls to Verizon Corporate. The reps at corporate had to intervene on my behalf. They contacted the store and only after they intervened was I able to get a partial refund. My trial was NOT Risk Free after all: I was charged 130.96 at point of sale and refunded 40.97. There was a 70 dollar restocking fee and 20 dollars absorbed in smaller costs. They were also supposed to cancel the 2-year contract that went with the tablet. They didn't. Someone at corporate customer service noticed it when I was discussing a data upgrade. He called the store for me to make sure they canceled. The store manager was sincerely nice about it. But no apology for the inconvenience. A good experience: I will give props to Cody at the LJ store who upgraded my iPhone in February. He is super polite and helpful. If you do decide to buy here, ask for Cody. read more

I have learned that this Verizon store is NOT a corporate Verizon store. Which I understand means they are a reseller and not fully supported by the Verizon Corporation. Which apparently means they can set their own price for phones and add on fees for set up and other fabricated charges. I was overcharged in June for a replacement phone. I called 5 times and waited 5 weeks for a call back from some guy that claimed to be a district manager. Long story shortened... I suggest going only to the "corporate " Verizon store and not these unprofessional re sellers. Or maybe Sprint is a better alternative. read more

The customer service at this store is excellent! I went in today for some trouble shooting with my phone. Mark Silberstien was very patient and kind. Not only did he remedy the problem, he assisted me with additional product knowledge and updates. Very helpful A huge thumbs up!! (: Thank you read more

I stopped into the store with my wife when she needed a new phone. The man who calls himself "Sam" says he is the manager. He offered me a free tablet as a "gift". if I paid $20 tax. It was too good to be true and it isn't. He told me I could use it on wifi and not have to pay any other charges. When the bill came from Verizon there is a 2 year contract and monthly charge of $20, including insurance. He clearly lied and there store would not take the tablet back and give me a refund. This is clearly fraud and I will report it to the state attorney general and to the better business bureau. I wish that I had read the Yelp reviews before I entered this store. DO NOT GO NEAR IT. THEY ARE THIEVES read more

Thanks Mauricio for clearing everything up and explaining my plan in detail. I appreciate his courtesy and will be returning to him and recommending people to him in the future. read more

To be honest my experience did not start out well. A long time customer should never leave a store unable to use the core product. However today's experience ended with well...4 stars. I ended up with a phone (key when you are at a phone store) and a plan that should work for a long time. Thanks for the effort. read more

I highly recommend this location for any phone issues, I have been here on several occasions and have always received excellent customer service! Recently I was helped by Anthony and Mauricio, both were extremely tech savvy and really helpful, way to go guys, thank you so much for all your help! read more

I went to the Verizon a few days ago and I got my first iPhone the customer service there was awesome I got helped by Milana and she did everything great .She was very sweet and she explained how to use my new iPhone very well to where I understand , she was able to transfer all my number and gave me great tips. Very lovely girl, I definitely recommend this Verizon Wireless store and Milana. read more

Run like you on fire. The sales reps are both shady AND ignorant. They flat out lied about a promotion to sell us two new phones, lied about insurance, and lied about monthly cost. Seriously, don't even bother, they have been reported to The BBB several times and verizon is getting ready to shut them down for unethical practices. read more

Needed to replace Mom's smart phone and had an upgrade coming so went on over to the 4G store in the neighborhood. After choosing the new phone Natasha was quick to make it all work for us. I suspect she could see we were a bit tech challenged so while we stepped over to the market for a few things she took care of everything. Contacts, photos, email all switched over and running. Best service I have received anywhere in a long time. Thank you Natasha for making this so easy and for making Mom happy! read more

My Husband and I came into the store today and we switched to Verizon from Att. The Sales rep Jeffery Ribera was very helpful and informative without being too " techy. " He handled us very well and was calm and patient with all of our questions. I would reccomend this store to anyone in the future!!! read more

I walked in to the 4g store in la jolla last tuesday, and i was instantly greeted by the manager Tim and some of the staff. i had a charming girl named Natasha come up and greet me and ask if there was anything she could help me with. she was very nice and helpful. The manager also was very friendly and assisted me with all my questions and concerns. They both made my experience at the store very informative, and got me in and out in a timely manner. They were all very well informed and well mannered. They made me feel important without dragging the experience out. I would definitely go to that store again and reccommend to all my friends and family. Thanks Tim and Natasha! read more

Duane helped us out at Verizon today and he was awesome. We walked in with a 14-year-old daughter in desperate need of a new phone. He knew exactly what teen girls want and need, and his enthusiasm was infectious. He looked at our plan and pointed out that we had a line we weren't even using and helped us come up with a plan for saving the most money. We were in and out in no time and were impressed with our knowledgeable and experienced salesperson, Duane. read more

I was confused. It is important for everyone to understand that this is NOT AN OFFICIAL Verizon store. This means that this store will have different prices, fees, and return policies compared to regular Verizon stores or Verizon.com. My experience: Verizon.com states that it is a $35 fee to return an iPhone. This store charges you $100. Nice guys who are very eager to help, but be an informed shopper! read more

If I could give them Zero stars I would. I went in to replace a phone that carried insurance. I was talked into and given totally false information ( found out after calling Verizon directly ) and told an insurance claim was "not the way to go" offering a better deal yada yada yadda and that they were throwing in this HUM thing for a car for free which I didn't want or need. Not free, was not told it came with a 2 year contract and monthly fee (am trying to get out of now) Was told I would also get military discount as husband is on account too and he's military. No discount was ever given or requested by agent as promised. Worst service ever. Total rip off. I live in town and will head to a different store or contact Verizon directly next time. My own fault for getting ripped off I suppose. Don't go here ! Beware read more

How do I make my review less than even 1 star? The staff at this store need to be replaced. I went in because my Samsung 5 phone battery was not keeping a charge. The guy told me I could call Verizon customer service (not from this store or with any help from him) or buy a new phone!! Although my phone is only 5 months old and purchased in that very store originally! Zero help or particular concern on his part. Although I was the only customer in the store at the time, he was bored with me and irritated that I was interrupting the movie he was watching! I walked across the street to Radio Shack, got the immediate help I needed and thanked God that good service still exists and it's at Radio Shack in La Jolla!... not this Verizon store. PS - I am typing this on my phone!! read more

I just had the best experience with Anthony Sherman helping me fix a brand-new iPhone 6 that had a complicated email problem. Too much info was put in by the Comcast people that prevented me from sending and receiving emails and he figured this complicated problem out. And he was very pleasant the entire time even though I had no idea what was going on. If you're in La Jolla you need to come to the Verizon office and let Anthony help you. I'm on vacation and the last thing I wanted to do was spend days and days on my phone.. and he fixed it for me ...kudos to Anthony! read more

Cody Wolford is the most helpful person I have ever encountered in this store. HE gets 5 stars! He was able to lower the price of a 600 dollar phone down to a very reasonable $175.00 with the trade in of my drowned Samsung 6S. Thank you Cody! read more

My son and I came in to upgrade our phones. The staff was busy, but very courteous and thanked us for waiting. Yousuf helped us with our upgrades. He was incredibly professional, knowledgeable and patient. We are really appreciative of his excellent customer service! read more

I went here a little while ago and have been meaning to write a review. Please please do not go here. This place is such a rip off. They lied to me about the cost of a phone and when I tried to talk to the manager he told me he wasn't able to come because he was in a meeting. Little did he know I was standing outside the store and when I walked in to see him standing talking in the middle of the store he practically ran out realizing I caught him in his lie. Also I had to have Verizon undo all the damage they did to my account and The Verizon representative I was working with advised me to never work with these type of branches again. Just stick with actual Verizon stores. read more

I have a UML290 USB Modem that disconnects every 10 minutes. I have tried it on other computers, same thing. And yes, I did turn off the USB power save function. I have searched the internet for a solution and guess what? I'm not alone! I'm reading reports from all over that users are having the same probme. I think it's Verizon's network. read more

**BEWARE VERIZON CUSTOMERS**Almost closed my account and moved service with Verizon till I found out THESE GUYS ARENT REALLY A VERIZON STORE! This is a 3rd party owned and they are real swindlers..they tried to pull a bait and switch. I went to get the iPhone 6 today and was quoted "$60 otd" when I get there it's $400 for the phone or sign up for this plan it's only $60 out the door. When I get there it's $60 and I have to give them my iPhone 5, so I said fine..then the manager called and said that was the last phone and had to be sold in a bundle, so I had to buy a case, screen cover, 2 extra chargers and some head phones so now the total was $260 plus your old phone..I asked the manager if he could over ride this because I was quoted something else. He said we could lose our jobs if we sell this phone and you don't buy this package with it. Jonathan was my sales rep(20 year old kid telling me he's "trying to help me out")Eddie Taber the manager who wouldn't stand by his word and refused to make the deal right. read more

Absolutely, utterly horrible. Each and every time I go in. Here is my theory: these guys were all part of a fraternity in college, they all couldn't get real jobs so one of their La Jolla parents were able to acquire a Verizon franchise store and he got all his buddies jobs and here they are. I would say each time I go in I'm frustrated and have had my time wasted. The first time I went in was after my screen and digitizer broke and I needed to know how I could get my pictures off my device that weren't on the SD card as I was unable to unlock it to transfer files from the device onto my computer. They told me there was literally nothing I could do and all my files were gone forever, but I could do their shitty layaway plan and get a BRAND NEW PHONE!!! This was after I told them I have insurance and that I would be receiving my new phone shortly and had no interest in an upgrade. Anyway, I went home and did a tiny bit of research and figured out how to unlock my phone sans digitizer and was able to save all my files. Another time I went in with my husband, he upgraded his phone and the salesguy messed up his account so that he had literally no data for the rest of the month unless he wanted to be charged ridiculous costs. That time was great because in the middle of "helping" us, the manager's bro friend came in and they shot the shit for a good 5 minutes (not exaggerating) as we sat there waiting to check out. Now today I went in was because my battery was broken and I needed a new one desperately. I come in and they tell me "Sure, we can help you with that!" and proceed to go into my account. Here's a play by play! Salesguy: So it looks like you could do the Edge program [shitty layaway plan] and get a BRAND NEW UPGRADE today if you just pay the sales tax! It will barely increase your bill and you can pay it off in 20 months! Me: No, I like my phone. I just need a battery. Another Salesguy: Why dont you want a new phone? Is it because all your stuff is on this one? Me: I like my phone. I literally just need a new battery. Salesguy: Okay. Well we don't have batteries here. (this was after 20 minutes of wasting my time) Me: Okay, well...How can I get one then? New guy pops up behind the counter: NO SERIOUSLY IT WILL ONLY BE 10 EXTRA DOLLARS A MONTH YOU JUST NEED TO PAY SALES TAX RIGHT NOW. Me: What? I need a new battery! New guy: Well a battery costs like...fifty bucks. You can avoid all that by getting the upgrade now, it'll only wind up costing 500 dollars over 20 months. Me: Okay. So what you're saying is...I can come in here, trying to only get a new battery since my previous one is broken and possibly a risk to my phone, and spend 500 dollars on a phone I do not want if I pay all the sales tax now? New guy: Umm, yes. Me: Write me down the number I need and then I am leaving. I'm so glad these people are able to see customers as walking commissions! Thanks again for the terrible service and refusing to answer my question! I'm so glad Verizon has chosen you guys as the beacons of their company. Please move out of La Jolla so a decent business can take over or at least have someone else run this branch you pile of sleazy jackasses. read more

Why can't you give a no star?? This is the worst everything. Months ago I came in to this place on a whim because I was in desperate need of a phone charger for my Treo. I had one at home but was going to be on the road for a few days and of course forgot mine. :( SO I knew that I was going to have to return it eventually. Wow let me tell you... I NEVER return things. I usually keep things I don't even need because I don't want to hassle with returning something. When I went in a week later to return it it first took forever! And the customer service was so half ass. They all stood around talking to each other and bragging about there phone instead of helping me and other customers. SOooo after I finally completed the return I looked on my statement around a week and a half later to look for the credit. Never showed up. I gave them another week. NOTHING! So I called...It sounds like they are in someone's basement when they answer and they are rude and not helpful at all. Instead they made me so mad! They just asked that I keep a look on my account for the return. It had been over a month now. Come on!!! It was a measly 23 dollars...it wasn't the money it was the slow rude service! I had to then make 3 more calls. THIS PLACE IS HORRIBLE!! Don't waste your time for the convenience. read more

Wish I could give negative stars. I am a very patient and nice person but the manager and workers were the most unprofessional and rude people I've met in a long time. I will never go into this store again. I don't understand how this place is still in business. Heed this warning: go somewhere anywhere else! read more

I had a horrible experience at this 4G Wireless store. As a long-timer Verizon customer, I am very disappointed and want to express what happened. My sister and I went into this store at the end of August and purchased an iPhone 5. Before I purchased this phone I specifically asked the guy I was purchasing it from named Mike, if the price of this phone would be going down in the next month when the 5S comes out. He reassured me that this would not happen any time soon and would probably be late November. I was willing to wait a month to purchase my phone if the price would be going down but since he informed me it would be longer than this I went ahead with the purchase. Less than a month from my purchase the specific thing I was trying to avoid happened. The price of the iPhone 5 went down. I called the store and informed Mike of what happened and asked if there was any way I could be credited back the money ($50) that it is now less. He said, "No, but I could call and talk to the manager later that day if I really wanted". So this is what I did. I called the manager Tim that afternoon. I explained to Tim what had happened and he told me he could refund me the money, 'no problem.' He took down my credit card information and told me he would refund me the $200 and charge me $150. I was very grateful and couldn't thank him enough. Five minutes later I receive a call from Mike (not Tim) and he said to me, "There is absolutely no way we will refund you that money." I asked why and he said because it wasn't fair to the other customers. I said, "I understand that, but why did Tim just tell me 5 minutes before that it was ok to refund me and now you are calling me and telling me no." Mike then said, "Sorry but there is no way we are doing that." I then asked why Tim wasn't the one to be calling and telling me this; seeing that he just spoke with me 5 minutes ago and then I requested to speak with Tim. Mike asked me to hold and then came back on the phone and again said to me, "We aren't giving you your money back but we can give you a case or a Bluetooth." I told him I didn't want a case. Mike then put me on hold again and then when he came back on for the second time he told me Tim was busy. So I asked when Tim would not be busy and Mike told me "he isn't sure and Tim will be leaving shortly and he would have to call me back the next day or something". Then he hung up. I, however, was not satisfied with this. So I got in my car and drove to the store. My sister and I walked in to be greeted by Tim. Who was just standing at the desk not doing anything. I informed Tim who I was and asked him what was going on. He then said to me, "Yeah we can't give you your money but we can give you a Bluetooth. I said to him, "I understand this but why 1. Did you have your employee call to tell me this? 2. Why was it okay at one point and then 5 minutes later it is not ok to give me a refund . 3. Why when I ask to speak with you, did Mike tell me that you are first busy and then second leaving shortly and then I come into the store to find you clearly not doing either of these things (basically Mike was covering for him so he wouldn't have to talk to me). Tim's word for word response to me was "I have a lot of things I need to get done before 5pm and I didn't have time to talk to you but now that you are here I am FORCED to deal with you. I have never been treated so unprofessionally in my entire life. I am a paying customer and for a manger to tell me he is now FORCED TO DEAL WITH ME BECAUSE I CAME INTO THE STORE is absolutely unacceptable. He told me that he spoke with Mike and Mike said he never told me the phone wouldn't be cheaper later so he takes Mike's word over mine and now he cannot refund me and again offered me a Bluetooth (something I didn't want or need). Mike stood there and never once voiced that he ever said this. Basically, I felt bullied by these two employees. They treated me extremely disrespectfully and there was nothing I could do. So I took the Bluetooth and went home feeling disgusted with everything I just endured. I would not suggest going to this store. read more

Top notch on all fronts! The poor reviews about the staff reflect only those individuals, not this location on the whole. If you appreciate attention to detail, go hear! read more

Hands down best experience at a Verizon store that's not a corporate owned store. I read some of the other customer's comments and it sounds like their expectations are ridiculous. I got a great deal for accessories and it was fast and easy. Kudos to the sales team there and management. read more

There is a reason why all of the reviews here except for one (probably a plant) is highly negative. These people are unscrupulous, dishonest, inept, ignorant and as far as I'm concerned, running a nearly illegal operation. This may be proven soon. Like many others before me, I responded to an email ad from my legitimate Verizon carrier. I asked them if I could go to the 4G Wireless store to receive this offer of an iPhone 5 and trade-in for my current phone. I was told that I could in fact do so for the same terms. That was not correct from the moment I arrived. I was given the huge runaround by the sleazy, inept staff most of whom looked like they were on Spring break from school. They completely discredited the email offer I came in with. WARNING***this is not a corporate Verizon store. I too am stunned that Verizon would allow their name to be associated with them. After being told that the phone I came in for was sold out and not available, several times, they magically found one in Northern CA and said they could have it shipped to the store within 2 days, 3 tops. I authorized them to order the phone and they told me they would contact me when it arrived. My confirmation email confirmed the order, but that it was (surprise) being sent to the client (me) at my billing address. I knew this couldn't be correct. I called them and noted the email, and was told "not to worry", "it's coming to the store and we will call you when it arrives". After two more days hearing nothing, I called my carrier directly, and mentioning the confirmation email, asked if they could clarify. They got the idiots at 4G Wireless, La Jolla on the phone for a conference call, during which I was told again IN FRONT OF THE VERIZON REP ON THE PHONE, "don't worry", "it's coming to the store and we'll call you when it arrives". It didn't. I called Verizon direct once again, and a very nice customer service agent in North Carolina kept tracking it with me over the next three days, noting that it was handled badly. Two days later and sure enough, it went to my billing address. PROBLEM: the billing address is the bookkeeper's address and she was on vacation. FedEx had to attempt to deliver it three times, and leave a notice, before I was then told by Fedex that I could go and pick it up myself since it was in fact sent TO ME. So I went to retrieve the phone, driving the 53.4 miles roundtrip. I was so disgusted with those fools, that I called my Verizon carrier again, asking if I could instead go to another store to have the phone activated and complete my order which had been so poorly handled. I was assured that I could do so, and was given the address of my closest corporate store to complete my order, with their apologies. I brought it to them and had the finest experience! Please see them on Villa La Jolla Drive for all your Verizon wireless needs, by the way. They are a well run, professional team. About three weeks later, the morons at 4G Wireless finally noticed, and called to see if I had the phone. I said that I did, thanked them for no service, and told them I went to the corporate store instead to complete the order, and was authorized to do so. So guess what...now they are attempting to have their ignorant collections goon try to strong-arm and threaten me into returning the phone to their store or face an $800 charge!! I don't think so. Never mind that my own phone was already exchanged in the transaction at the corporate location, as advertised. I was authorized and can prove it, and the PUC (Public Utility Commission) might have something to say to them about their threatening tactics. Here's the thing...NOT ONCE did they even offer an apology to the consumer for their mistake, for causing such distress and inconvenience, and mishandling my order. The consumer, once again, gets caught in the middle of bad business practices. In the case of this particular 4G Wireless location, teetering on the brink of illegal harassment of a consumer, I caution you to NEVER cross that doorstep. You will be sorry you ever did. read more

I was dreading coming here when my iPhone died. Luckily, my worst fears did not come true. The manager here is excellent. I was helped right away, got a new phone, got my monthly bill reduced (without asking for it) and even got a free case thrown in. HIGHLY recommend this Verizon location! Thank you!!! read more

WE ARE SERIOUSLY CONSIDERING DROPPING VERIZON WIRELESS AFTER BEING CUSTOMERS FOR OVER 30 YEARS AFTER OUR EXPERIENCE AT THIS SHADY "STORE". We are currently waiting to hear back from an extremely high-up manager at Verizon Wireless Corporate, as well as the Regional Managing Store Supervisor for Verizon Wireless who manages this store (which the store manager refused to give us). I hope Verizon drops the store, so that nobody else can be duped and whizzed by such a place that hangs the "Verizon" moniker but isn't actually even remotely part of Verizon. The place is a 3rd-party racket, full of total con-artists with no morals who are trying to take advantage of innocent, loyal, good-intented customers. RUN, RUN, RUN! Far away from this place. DO NOT GO HERE FOR ANY KIND OF BUSINESS. Their prices are astronomical, not compliant with Verizon Corporate, and they LIE, adding on extra lines, servies, charges and even devices they don;t tell you about!! All in order for them to make more money and commissions. It's so awful, it's ludicrous. Do yourself a favor and go to the CORPORATE STORE at La Jolla Village or better yet in Kearny Mesa. I've had good success with the latter. Our story: My mother (a 75-year old, senior citizen, knows extremely little about cell phones) moved to La Jolla in December. In January she went to this store, thinking it was a "Verizon" store, asking for a new phone to replace her decade-old one. Since everyone in my family was using "iPhones", she asked for an iPhone, too. She was told that she was in luck, they were having a special promotion that day -- that if she got an iPhone right then and there she would also get a brand new tablet and a $300 discount on the phone! Um. The salesboy (cannot call him a man) named Abraham sold her an iPhone (for a prince that was over $100 more than at a Corporate store), an iPhone case for $40 (its just a non-branded skin -- would cost $99 at the dollar store!!) plus a Samsung Tablet AND a JetPack ON TWO NEW LINES OF SERVICE (my mother was not aware of that part) for "$300 off". My kind-hearted mother thought, "oh! that's nice! I like promotions. Maybe my daughter will like the tablet!" and she STILL has no idea what a Jetpack is. Well.... Three weeks after the incident, I notice our bill is oddly $150 higher than normal for the month. What? So I investigate, and we find we have two new random lines activated on the account!! We immediately call Verizon saying we have been frauded somehow, and they tell us no, my mother was sold two new lines of service. And since it is out of the 14-day return window, and not an actual Verizon store, we are stuck with two new lines of service for 24 months each at $10 a month plus tax each, plus the sales tax PLUS a breakdown fee on each of the two new "devices" plus a higher-than-should-be price on a stupid iPhone. Basically $600+ we have to pay ADDITIONAL that would have NEVER HAPPENED had my mother just gone into a corporate store and gotten an iPhone from Verizon. Good lord. All because my mother thought some young man was "being nice" and having her benefit from a promotion. We called and called the store, called Verizon Corporate several times and got nowhere, and finally went into the store all of us in-person. IT'S UNDER NEW MANAGEMENT as of a couple weeks ago. Go figure, OF COURSE it is! And the new manager refused to give us any help, and explained that the whole thing was out of his control since he wasn't around at the time of the sale. This new manager also said he wasn't allowed to give out the name of the Regional Supervisor, and that we could sue him if we wanted but that he'd win.! Are you kidding me?! So buddy, I've got some news for you. Verizon Corporate is on it and I wouldn't be surprised if your store bites the dust on the Verizon contract. It is a honestly shame such heartless, money-grubbing people exist in the world as to take advantage of a senior-citizen who can hardly see or hear, let alone understand complicated wireless contracts and policy. This place should be condemned. read more

I'm only giving them one star because none isn't an option. I regret going there in the first place, and I will never go there again. Fun fact: when I inquired about Gorilla Glass, the sales person told me he'd heard that Gorilla Glass scratched easily. Well, the phone I bought has Gorilla Glass 2. I knew he didn't know what he was talking about, but it would have been an easier sell in the first place if he didn't bad mouth a product that turned out to be featured (and a feature I wanted) in the phone they were selling me on. read more

I want to take time to show appreciation to the La Jolla Verizon Store. I went in with an issue about losing my phone and the guy that helped me, Rashaad, was soooo nice. He checked out my account first to see what I could do and even though I couldn't upgrade he still spent a lot of time helping me out figuring out different options that I could do. This has happened to me before where I went to a store and lost a phone and was not given any real help because I wasn't buying anything. This was not at the case at the La Jolla store. I will for sure be returning there when I'm available for upgrade because the service that I was given today has definitely earned my business for the future. Thank you La Jolla staff you guys are all wonderful in there!!! read more

Don't listen to the negative reviews! The Verizon Store in La Jolla is everything that you want as a customer. The staff is not only extremely knowledgeable and personable, but they go above and beyond to make the overall experience an enjoyable one. They also were eager to help cut down my phone bill, which is something that I really needed and appreciated! Having had countless problems with Verizon Stores in the past I am beyond thrilled with my experience in La Jolla and I would recommend them to anyone! read more

New management has been there for a few months, and this place had gone DOWN HILL. by reading other's reviews, this is a pattern. I originally gave the shop 5 stars, but that was when Wendy was there, and the old manager too....they were so professional and helpful! Today I went in with an issue. A friendly rep asked me if he could help. I began to answer his question, when another employee jumped in, shook his hand and began a conversation with him. This was clearly a "boys club" moment full of bro nods, "dude", and other man to man affirmations. I stood there mid sentence waiting for them to finish their session. This rep that was helping me at least had the courtesy to apologize for the other employee's lack of professionalism and interruption. When I brought this up to the manager, another employee jumped into the conversation and instead of apologizing, justified the way I was treated. She vouched that it was the interrupters last day, so his rude behavior is reasonable. Leave it to the "everybody gets a trophy" generation to collectively agree that employees can treat customers poorly because he was leaving. Sorry I forgot to put time in my schedule today to celebrate that guys great accomplishment of departure from the Verizon store....my bad! How about acknowledging the rude action and apologizing instead of excusing it? Later, when I was discussing my situation with the sleezy manager, he said his bit, then turned his back to me and went to the water cooler to get a drink while I was trying to respond....to his back! No wonder why the employees treat customers so rudely! Apple doesn't fall far from the tree. The issue at hand (why I came in) is that in Janurary I bought a screen cover that has a lifetime warranty, and I needed to exchange it for a new one (that they had in stock. In the past they had replaced it, but since then they have changed their policy that instead of having it replaced for free in the store I would now have to pay shipping to have it replaced by mail. Since they were changing the rules mid-game I wanted out. The manager refused to allow me to get out by returning the screen protector, and get my money back...even though they are the ones who changed the rules recently. About having to switch out the screen protector so often- Originally (January '17) this store sold me a case that was faulty. The case was too tight and it was cracking the screen protector over and over again. I was having to replace it weekly. The manager expressed his generosity (even though he didn't work at the store until recently) in taking the faulty equipment back....Truth is that it had been a huge pain in MY LIFE to go there all the time when their faulty equipment kept having issues. During todays visit the manager said that they do not stand behind any of the products they sell, and the products are all 3rd party....so issues had to be taken up with the manufacturer.....what kind of store leaves a customer high and dry like that!?!?! They sell it, they should exchange it like any other store would. (see the policies of any other retailer in the country!) Take my advise and only go to the actual Verizon store...not a franchise Verizon retailer like this one in La Jolla....or better yet find a different service provider all together. These guys love to say yes, and be polite when they want you to sign a contract, but as soon as the grace period is over, they treat you like garbage. No wonder Wendy (the amazing rep that sold me the equipment) left. She is way too good for those sleaze bags! read more

Worse Verizon I've ever been in. Loyal customer for 12 yrs and this shop is dishonest and manipulative. Ended up spending way too much time correcting their mistakes. Highly recommend going somewhere else for your Verizon care. Currently pending complaints with corporate and BBB read more

Shady predatory practices in play at this store! The salesmen are deceptive regarding fees so that you buy overpriced accessories. I called corporate and they credited my account. I complained to the manager, who was receptive, but going forward, I will only patronize the Verizon corporate stores to avoid these dishonest practices. read more

Dade was an amazing salesman along with the other sweet salespeople. My mom came in and he helped her get set up with an even better deal with our phone plan. He was very patient with her and answered her million questions. I came in the next day to transfer my data to my new iPhone 7. He sat there and spoke to my mom and I while teaching us new things on our phones. He was very personable and funny. He made the usual long and boring experience really fun and welcoming. Overall my best experience in a Verizon store. read more

When I brought my refurbished phone in for the information to be transferred from my old non working phone, I was told the refurbished one had a defective battery that might explode and that there was no sim card in the old one to transfer from , They promised to give me the same deal on an updated phone but in the end my invoice showed that I was paying over $800 not the $129. that I was told. I even questioned the $129 amount several times and was told that was all I had to pay. After discovering differently on my credit card, I brought the phone back for a full refund (I hope) , took the old phone and the refurbished one to the authorized Verizon store on Villa La Jolla Drive and in less than 5 minutes they transferred all my data (from the sim card) and were extremely pleasant. This is the second time in a year that they tried the same thing on me at the Pearl St. Location. Do they just target unsuspecting non tech seniors? read more

very bad experience. the staff seemed to know very little about how to do their jobs. everything was far more difficult than it should have been and i spent over 2.5 hours there one morning trying to get a new phone and data from my old phone transferred. they couldn't even complete that in 2.5 hours! shame on you verizon. pathetic read more