Yousuf Manya was extremely helpful! He was incredibly patient and straight to the point, which I…read morereally appreciated.

Yusef had the patience of a saint while he helped me buy a phone and transfer data from my old one…read more He was super knowledgeable at solving some of the security problems that weren't easy and had great customer skills. He represents the TMOBILE brand well. I'll be back with my Apple Watch soon as I know that he'll be a big help. Thanks and best wishes

I came in on October 1st. My phone was dying and wouldn't charge.. Lance was the person who was…read moreavailable to help me. He wasn't the most welcoming pleasant person but he did put my order in for the new Samsung fold phone. I wanted the large with the most memory available. He told me that it should be here by Thursday and to wait for someone to call when it's here. I kept checking the Verizon site and it showed the order but no updates on arrival. Over a week later, no one had called so we decided to drive back to see if it's arrived. When I tried calling their number, either it kept ringing or the call went to the main Verizon line. Walked in 9 days later, I was greeted by Andres. He was very welcoming, pleasant, informative, professional and very helpful. He was able to locate my new phone in the back. He patiently assisted me in transferring the information from my old phone to the new one. I am so thankful for Andres as he totally changed my mind about canceling my Verizon account. I came in upset and left satisfied because of how professional he is. If every person was as polite and professional as Andres, there would be more happy customers.

I went to store on November 17 to check the special deals the salesman name was Edgar said we have…read moregreat deal for small business because I said I am Obur driver 65 years old senior citizen .He gave me two phones and a few accessories he mentioned accessories is free but wasn't free and pushed to sell another gadget for diagnost the car I said I don't need that he said Its free too. I gave two phones for trade in and then he gave me an invoice for 580$ I checked that he charged me for each set up go service smart phone 39.99$- 39.99$ two times and charged me 24.99$ for showing me the gadget how it works for car and all accessories. Later I checked that he activated another line for the gadget for 20$ monthly and the first bill was 200$ I said you ripped me off. i said, i want to cancel and return my lines to T-Mobile and got senior plan for 2 lines flat 65.10$. ,One of the managers name was Chris said you can't get back your trading phones we sent to warehouse, then I went to T-Mobile transfered my lines to T-Mobile,then back to Verizon store and tried to return two phones, they said we can't accept phones, only returned 40.40$ back from 580$ of my money I paid. so I called Verizon and they sent me address to send back phones to Verizon company, finally I lost almost 1000$ because I lost two trading phones and 540$ money I paid . I never suggest to anyone to go shopping at this store because they are very crook and greedy.

Highly recommend this business for mobile repairs. They provided the most competitive quote for an…read moreaftermarket iPhone battery replacement via a Yelp inquiry, assuring equivalent performance to an Apple battery and backed by a 90 day warranty. The experience was seamless from start to finish. The technician estimated a 45 minute turnaround, which was executed precisely on time, aligning perfectly with lunch reservations across from the kiosk at HaiDiLao. Post repair diagnostics confirmed optimal functionality, restoring the battery capacity to 100% from a degraded 76% state. The staff was professional and friendly, and the device now operates like new. Exceptional service and execution.

My I phone charging port hasn't worked for a while, so I went in to get it fixed. He tested it out,…read moresaw that it just needed to be cleaned and did it on the spot. It worked fine after and he didn't charge me anything for it. I was amazed at how nice and honest he was about it, so I bought a case to support his business. This was a great experience

Nitzan was very nice, approachable, and a great salesperson. If you can look passed all of the…read moreschmoozing (I was greeted with a 'Hi! How are you?' followed by a 'Yes, you are very fine, I can see that,' which was highly implausible, considering I was not dressed to impress AT ALL and my physical appearance isn't deserving of such a high compliment. Just saying.) and hard selling of other products (i.e. wireless Bluetooth headphones. They were light and sleek, but I had no use for them because I already had the Beats brand), you can get some quality products at a good deal. I bought a black, faux leather wristlet wallet for my iPhone 6 and a good sheet protector for about $100. The screen protector was ultra-thin and did not hinder my phone's touch-sensitivity, was highly protective from scratches and shattering (he demonstrated by banging something really hard against his own iPhone) and it came with a life-time warranty supposedly. I thought the wristlet wallet would be cheaply made, until I took it out of its packaging for further examination. It had slots for my ID, a few credit cards, and cash. The right side consisted of a magnetic case that I could easily attach to the wallet or detach, if I wanted to carry my iPhone by itself. Nitzan showed it's functionality by using the wallet to stand the phone on its side and then removed my iPhone, explaining that I can stick the case to any magnetic surface. I tried the latter, when I reached home, by sticking it to my refrigerator. Hey, it worked! I plan on doing that in the future to play music in the kitchen, while I'm cooking.

Bar was really fast and friendly. Repaired three screens in less than 10 minutes. Great customer…read moreservice.

It was a weird experience for me in this store. I came in with a problem with my SIM card. I was…read moregreeted by the African American guy right away. But he was helping someone else and another girl staff helped me. She checked my account and helped solve my problem very quickly. The girl that helped me was so nice. She offered me the T-Mobile Tuesday water bottle. The weird part was the guy asked her right away something along the line of "why are you trying to be so nice?" It was weird and I felt very awkward. Anyway, I appreciate the girl staff. I don't know how to feel about the guy staff.

I have been with them for 2 years and have been more satisfied with them than any of the other…read moreprevious companies which I basically hate the old companies. T-Mobile as of yet, have not screwed me, overcharged me, lost service not, raped me while in another country!!! .So far, they are by far the best!!!

I had a simple & smooth process at this location! The staff were very kind, helpful, and made…read morethings easy and quick. Installing the internet, we had a few issues with connectivity. The phone call with spectrum was so helpful and they got us back on track & set up successfully. Once we installed our internet, we had some issues with our buildings connection. Another really helpful phone call and sending an agent out (for free) due to connectivity issues, and he solved the problem which was unrelated to them, and more so wiring in our place. So far, every Spectrum staff member has been professional, kind, and really helpful.

I had T-Mobile for 2 years and before that Verizon for 20. Since coming to spectrum in November of…read more2025, my coverage stress has disappeared! My total bill for phone tv and internet, is under $90! I never drop calls, live on the beach and have total peace! If you're struggling with your provider, call Spectrum and get the connection you deserve. DK @stayinyurlane

it was a pleasure to be serviced by mark…read more he took care of my old iPhone (se2), prescribing a solution and disclosing a competitive price before service began. overall service took about 20 min in and out. i actually came while he was occupied with a client offsite (which is at no point a fault at all), and decided to wait until he got back, and he was professional in handling the compensation. mark is very accommodating, offering me a beverage while i waited, and giving me a ride home since i ubered to the store. we had small talk during the drop off and it is clear that he is an earnest man. i made sure to tip him for the experience, and i am completely satisfied with the experience at pcs connection.

I can't say enough good things about Mark and PCS Connection. Originally, I had my phone battery…read morereplaced there and the service was exceptional from the start. Mark took the time to explain how battery cycles work, what to expect in terms of battery life, and how to properly understand battery health. It was clear he genuinely knew his stuff and cared about making sure I understood the repair--not just getting me in and out the door. Fast forward about four months, and I unexpectedly started experiencing battery degradation. I reached back out to Mark, not really knowing what to expect since I was outside the warranty window. Without hesitation, he offered to replace the battery--no questions asked. That kind of customer service is incredibly hard to find these days. Anyone can provide a service when everything goes right, but standing behind your work and taking care of a customer after the fact is what separates a good business from a great one. Mark earned my trust and my business for the long term. This is exactly how you create lifelong customers. Thank you, Mark, for taking care of me and for providing such outstanding service. I highly recommend PCS Connection!

Alfredo is truly the best around! He always finds a solution and gets things fixed in speedy time…read more He's reliable, incredibly knowledgeable about electronics and all things tech, and you can count on him to get the job done right. From phones and electronics to those frustrating tech problems you think are impossible--including WATER damage--he knows what he's doing! If you know him, you know he's someone you keep for life. Amazing service, trustworthy, knowledgeable, and always comes through. Highly recommend him for any and all tech needs!

Alfredo is awesome!! He helped me with a student's phone and gave me a great deal…read more He even gave me a free screen protector so that it doesn't crack as bad again!

Want to get verbally raped if you don't own Ghost Armor on your iPhone? They'll gladly do it for…read morefree-99! A friend of mine bought the skin here on 1/4/12 at UTC and it looks like any other screen protector, except this one was $20 with bubbles on the rim. Also, READ THE INSTRUCTIONS, RETURN POLICY, WARRANTY, carefully if you intend to purchase the skin. You can't put your phone in your pocket once applied for 24hrs, It's lifetime warranty but you must pay "installation fee" etc. If you want quality screen protectors, just stick with the one from the Apple store (power HD). Now, for the Ghost Armor service itself, deserves negative stars If I could. There were 2 douchebag employees (1/4/12 roughly 1pm) that trashed my iPhone because I own a "zagg" screen protector and a speck case. They flat out called me stupid because I was "unknowledgable" about iPhone's and Screen protectors. They also made false illogical claims stating that their Ghost Armor skin will protect my phone better than my speck case because the skin has "shock absorbant" materials in them - which is total BS. If you drop a phone, a case will protect it more than a "skin". Period. They will also tell you lines like "you protect your $500 phone with that junk?" if that's the case, do not trust these uneducated fools to put on a screen protector on your $500 phone. Better off having one of the apple guys do it because if they screw your phone up there, you can get a new one. These guys are worse than pushy car salemen that piss you off if you don't agree that their skin is the best skin EVERRR. Overall, Ghost armor screen protector is just like any other screen protector, Ghost armor service sucks - avoid at all costs.

Huh. Must have gotten the folks at Ghost Armor on a good day, as they actually were really cool…read morewhen I stopped by. Actually, Shawn S., the manager had the shift when I was there, and he really was helpful throughout the process of applying the screen protectors to my iPhone 4S. While he tried to up sell me on the carbon backing, I demurred; I didn't get a white iPhone just to have it covered up. Still, I was surprised at the quality of the service I got compared to the other two Yelp reviewers. Not only did Shawn redo the process when I showed him the front screen was off center, he threw in a free microfiber bag for me to put my phone in while the screen protectors finish adhering. (I took the time to read the instructions at the kiosk while my phone was being worked on.) And, he threw in a 10% discount card for a future purchase. Overall, I'm happy with the job that was done to my phone.

the salesman at the communication salon deceived me, he said that it was a free watch and I would…read morenot have to pay anything, but now I have received a bill for $15 per month for the watch. I find such service and deception disgusting

My friend and I visited this kiosk in search of information on AT&T international calling plans. I…read morewas appalled and extremely disappointed in the lack of professionalism exhibited by the staff at this kiosk. The staff member we dealt with specifically (on 8/20-PM) was named Kingsley, the District Sales Manager (DSM). We asked for information and he pulled out his iPhone to (what we thought) search for specifics on international calling plans. To our dismay, we soon discovered that he was playing a video game, right in front of us! He said, "Oh no! I just got spanked! Wait a minute, let me try one more time." He toyed with his iPhone, and said, "Yah! 6,000 points!". He looked up at us and said, "International Calling Plans, right?" Once again, my friend asked for the cost. Instead of providing that information, the DSM kept saying, "I don't recommend it. I don't recommend it." After a couple of minutes of searching (I think) on his iPhone, he finally said, "It will be 99 cents per minute--but I don't recommend it." I asked him if this information was printed or available on a website, and if so, what was the web address? He pointed towards the Apple Store and said, "you can go in there to check the internet." (I asked for the web address; I didn't ask to surf the internet). The DSM asked me what phone provider I was with, so I let him know that I was with Verizon and was quite pleased with their service. He looked at my friend and said, "Why don't you go with Verizon so YOU can be quite pleased with their service, too?" My friend politely said, "I was interested in the iPhone." The DSM laughed and said "Yeah, okay." While he was "helping" us, he continually interrupted another employee who was trying to help another customer. He wasn't very professional with how he was helping the other employee, nor was he courteous in the way he dealt with us. The DSM was immature, cocky, condescending, and disrespectful towards two potential customers who were seeking information on services that this business provides. He should be trained on the basics of how to treat customers. If this employee provides piss poor customer service like this to potential customers, I can only imagine how they treat their current customers. My recommendation: run past this kiosk (don't stop) and take your business elsewhere. Otherwise, my guess is that you'll be sorry you didn't go with a different service provider.