Wendy the representative was extremely rude and unhelpful. I was looking to move phone plans and needed information. I accidentally went to ask a question while she was talking and she hastily said "let me finish first". When we didn't know what phone we wanted she said "just go look". She didn't offer any knowledge about the phones or anything and seamed annoyed we didn't know about the different models. At this point I felt really uncomfortable with her and how I was being treated but I still wanted to hear the price of the plan. We gave her our information for a quote and then she disappeared in the back for over 20 minutes as if she was taking a break or something. After the attitude and the waiting we left the building with not even a quote! I will be very happy to bring my business elsewhere with a customer service rep that does not give me attitude and will help me pick a phone that I enjoy. read more

Verizon sucks , offering bogo on iphone but have very poor evaluation , i wish i can give negative score ! Looks like they don't want anybody to avail of this promo. For someone that have 800 in credit score its dumb not to get approve. And with half of people here in Las Vegas with credit score lower than 650 you can kiss it goodbye. Verizon keep your phones to your stock room. Stick with TMobile folks for no hassle transaction. read more

Clean store but you do have to wait a long time to be helped, even when it is relatively empty. The staff were friendly and helpful but it just takes way to long. read more

Came in a few days ago at 6:42p and there were 2 associates standing at the entrance. Right away, I didn't catch her name but I know she was pregnant, asked if we had an appointment, I said no. She said "sorry we only take appointments now, I can book you for tomorrow. The latest appointment we have is at 6pm" I said that was interesting, that's NEVER happened before. When did this start because I've been to this location many many times around this same time since I get off work late and try to make it right before closing. She insisted "well, we only do that for the last hour because there's only 10 minutes before closing" there was definitely a little more time than that.. my husband told her we knew exactly what we wanted and still she said "well there's only 10mins left" didn't even apologize or anything but refused to give any assistance. THE STORE WAS EMPTY. I knew she was lying because all her co workers were even looking at her confused. I asked if this was the only location that did that and she said she wasn't sure but it's what most stores have been doing. I didn't argue with her and walked out and she continued to say she couldn't help since there was only 10mins left and they only take appointments. Drove towards BJ's and Outside the parking lot, I called the Warm Springs location at exactly 6:50p (I have a time stamp and now it's definitely only 10mins until closing). I asked if they take appointments only and he said no, they always welcome walk ins. I asked what time they close because this Arroyo Crossing location wouldn't help us and he INSISTED we go and see him instead. But he asked what we were looking for so in case he didn't have it in stock, we wouldn't waste the drive over. Unfortunately, the product we wanted was not available in store but he stayed on the phone with us and made sure to put in our order and even let us know he'll call us once it's arrived in the store. Literally went above and beyond. As we drove towards the freeway, we passed the Verizon store where we got NO HELP, at 7:02p and there the pregnant associate goes, leaving the store. No wonder she didn't want to help us... We literally get service like this at your location ALL the time but it's the closest one to work. Won't be coming back here anymore! read more

Terrible customer service. We called to have some customer service work done on our account. The staff at this location not only wouldn't help but they stated that what we'd requested was "impossible". We didn't know any better and assumed they had been honest, I mean why would anyone assume they would lie? A family friend told us that another location had helped our friend do EXACTLY the customer service work we had been told was impossible. We called the other location and they quickly and efficiently performed the "impossible" task. I was shocked, this isn't some re-seller that happens to offer verizon, this is a company location. Completely unacceptable, the staffer literally lied to us. TL/DR: The staff here lied to us rather than help us out with what we later found was a simple account related task when we were prompted to contact another verizon store. IN RESPONSE TO THE REPLY FROM VERIZON: Hard no on that. I wouldn't know if I could trust the information being given to me by the employees at this location. Hence, I'll avoid any future interaction with that location. Being lied to/misinformed has a tendency to shred trust. read more

Complete trash. Ordered a hotspot device online for store pickup. The agent who was assisting me made no mention of throttling even though I ASKED about it. I also asked them explicitly about returning it if there was an issue with it and they made no mention of a restocking fee. If I had known it would basically stop working after 15gb then I never would have ordered the thing. And now 2 days later which is all the use i was able to get out of it, they want to charge a $50 restocking fee. $50 for two damn days. What the f Verizon. I'm going to cost you waaaayyyyy more than $50 over this bs. read more

Came in today for help on setting the Text Feature that notifies people when I'm driving that I'm not available. To prevent texting while driving. Trying to be safe and more alert on the road. Thank you Rene for being so nice and helpful with setting up the feature on my phone for me today. It was fast. I'm really liking the new Verizon Remodeled stores all across Vegas especially the Boca Park Store & this one. The stores have a modern clean look to them, very much like an Apple Store. read more

Checked the Verizon website for store hours and drove to the store since it was opening at 0900 and the others in the area opened at 1000. When I arrived to my surprise there is a sign on the door they are closed today. I wouldn't have to leave a review or visit the store If Verizon would answer and help on the phone. I have been calling Verizon for 3 days and have yet to speak to a real person on the phone to assist with my issue. I have 2 Verizon accounts and spend nearly $500/month with Verizon and I can't get a human to answer the phone or open a store when they say they're going to be open. read more

They are worst then car salesman. All they do is act like vultures and try and sell, sell, sell. Not only that but they gave me false info when selling just to make the sale. They got me though. Peace read more

If I could rate this store a 0 I totally would. Customer Service here is a joke. When you're trying to explain to them what's going on they act as if you're starting a scene when really it's them getting loud with the customer to make it look like the customer is being disrespectful towards them when confronting them on their mess ups. Verizon seriously needs to train these employees again. NEVER do business with this store! read more

Terrible customer service team unwilling to help. Thanks to these asinine people I will be switching to a different service after having Verizon for over 15 years. read more

Been at Verizon for over 40 mins and still not helped. They have a bunch of employees that are not working, and chit chatting. The incompetence here is strong. Ive been waiting for them to verify for over 15 mins but apparently an email her can take longer than 15 mins to go through. Annoyed is an understatement. They have no sense of expediting. So if you want to get a new phone don't bother coming here, unless you can spend a day waiting around. read more

Very poor customer service. The slick haired man bun wearing manager is more interested in selling and treating his cutomers poorly when they come in for assistance. Watched a couple customers leave in disgust as well as I. Goto any other Verizon store and I am sure you will be treated better. read more

Peter the Manager refused to refund the Zagg protective shield WHICH IS GARBAGE for the Note 8! He stated 14 day refund policy but I gave it a full month as a loyal customer. Not knowing the difference without this so-called protector, it fell off and using the phone without, I discovered the lack of screen sensitivity IMMEDIATELY!!! DO NOT BUY THAT PROTECTOR! IT IS WORTHLESS! THIS STORE LOST MY BUSINESS! read more

Purchased a Galaxy S10 at this store three weeks ago. I've had some issues with it, so I went back to the store with five questions about the phone. After waiting 15 minutes for my turn, I asked the rep the five questions from my list. He could not answer even one of the questions. VERY frustrating. I've been with Verizon for 20+ years and they used to be a great company, but I've noticed a huge decline in the last two years or so. They are on par with sucky AT&T now. Very, very disappointing. Time to move on... read more

Probably one of the better Verizon locations. We normally work with Jason and he has been a great help. Always gets things done quick and we're in an out fast. The showroom is always clean and well maintained. I recommend this location and also recommend working with Jason. read more

After all the issues caused by another phone carrier, I'm glad that I stayed with Verizon and was lucky enough to have Peterson help out with everything that I was looking for in my phone plan. I visited his location several times and every time, I came out with positive outcomes. Thank Peterson, you're the man! read more

Lie to get the sale check with customer service for the truth I've had 2 experience s with those store and was flat out lied to

I have been with Verizon for 15 years and this was by far the worst service I have ever received. Unfortunately, the employee I placed an order with last week, ordered the wrong item and when it shipped to my house I opened it...thinking that it would be the right phone, it was not. I go in to resolve the issue and swap the incorrect phone for the correct one, easy enough right? Absolutely not! The "manager" Jason, told me I would have to pay a $50.00 restocking fee because the plastic wrap on the box was opened...he didn't speak to me but through another employee. When I asked to speak to him he avoided me, taking on other customers and keeping his back to me before rushing into the back room. I told the employee I shouldn't have to pay for Verizon's mistake and he agreed. That employee sent me to another Verizon who showed the correct phone in stock and let me know they would take care of the restocking fee there. So, I drive across town, get to the other location, and they call Jason who again..tells them he won't make up the cost of their mistake and I would have to pay to send it back because "Verizon doesn't make its money without the fee". At this point I'm fed up and try to call Jason, guess who isn't coming to the phone guys?! Jason! I go back in to his store to get his information and location code for my complaint and he brushes me off, blames every thing on his employees and lies directly to my face, contradicting the manager at the other location. He said I shouldn't have opened the box, I said I couldn't have opened the wrong box if they sent the correct one in the first place; all that got me was a smirk. I feel bad for anyone that works under Jason. I will never shop at this location again, the store located at 929 S rainbow is 20 mins away and far more helpful. read more

Reps are great, never had any issues getting service started. My issue is with the manager Nick. He and the rep stated if I bought a Fit bit when I began my new service he would credit me $40 on my bill. Done deal...so I thought. It took 4 weeks to get my credit applied because he "forgot" and the he only applied $10! Needless to say I tested my voice recording app when they said $40 so off to corporate it goes! Get everything in writing or recorded before leaving. read more

I needed an iPad for my company. I had 2 visits to this store in 2 days. The first experience was a 5 star, the second experience was a 1 star, so I blended to the 3 stars. The first visit I came in, took my place in line and wandered the store, playing with all the technology I know nothing about lol. I was helped by Brittany. She took her time, didnt hard sell me on anything, explained other technology I asked about that I was clear I was not buying that day, all with a smile on her face. She answered all of my questions professionally and swiftly (which is important to me since I run a small business and am usually short on time). My only challenge was that I wanted a non-black protective case for the ipad since a worker in the field will use it, and well its over 100 degrees so why have a black one? I shopped around online and didn't really find what I was looking for. I went back the next day to buy a case. The problem was that, to me, that should be a matter of me grabbing it off the shelf, paying, and leaving. My experience was far from that. I let the greeter know of my intentions and he tried to track down a manager to help expedite my purchase. Had someone taken my money, I would have bought it, but as you will see, I did not. While I was there, I started looking on Amazon for alternative options in cases since they only had the Otterbox black case. In my 15 minutes or so poking around, checking back if I could just buy the case, I found a Lifeproof case with a shoulder strap. Win! I asked if they could get that for me in the same amount of time as Amazon. They said they could, so I was happy to buy from the store since they were there and helping me. I reminded them I was offered a discount the day prior when I bought my ipad and they said they would honor it, until they saw what product level I was looking at. Apparently higher end stuff "doesn't typically qualify" for a discount but they would do it for me anyways. Ok cool thanks! I set up my Amazon purchase to test which one would take longer. I had to fix credit card and shipping info. I showed the clerk my Amazon account so she would know what my alternative is (was like $135 shipped right to my door). They could only get the main case, for the $135 and I was going to have to find the shoulder strap elsewhere on my own. Needless to say I pushed the "purchase" button on my phone and had my case + should strap in less than 2 days. I don't bring all of this up just to "be heard" as I don't really care about that, i bring this up as retailers need to make their customer experience easier than online systems like Amazon. Otherwise they will end up bought up and shut down and we will all be giving all of our money to Amazon, Google, or the Waltons! read more