Malik goes above and beyond the call of duty. He is a tribute to the company. He helped me with a…read morescammer.

We are so excited 14 pro max here we come! Ask for my Crystal she's increíble! Way to show amazing…read morecustomer service. A great attitude and had all the information for our upgrade. I haven't had good customer service that sincere in a while. She knew all the details and took her time. Thank you Crystal it's people in sales and customer service that truly belong and care for people that sale the most. They reach the highest goals and always become successful!

Unbelievable service! I dropped my phone off on Monday June 2nd and picked my phone up the next…read moreday. Service was extremely fast and great! Phone works better than it ever did. I will continue using this service. Best Cell Phone repair company I have used and I have went to many companies. Elizabeth helped me with my phone and she was so nice and provided great service. Great Prices for Great services. I tell all my friends to go here and I live in Corona. Well worth the drive!

Great service and a nice guy. My daughter shattered her iPhone 7. A friend suggested this place. He…read morefixed it in about 30 minutes for $75. It looks brand new!! Thank you. I highly Recommended this place!!

Raquel was EXCELLENT! ! Hubby's phone died, so we brought in a newly purchased phone to switch. She…read moreknew exactly what to do, transferred over all contacts, apps, photos, etc. She answered all our questions. ...ask for Raquel when u go. Yay!!

Today's experience was the best! I recommend this store and give it a 10 due to the energy,…read moreenvironment, friendliness, location, cleanliness, but most importantly Omar's customer service skills. He was kind, knowledgeable actively listened, and was extremely patient which are all qualities every store should have. Omar along with Raquel are two valuable assets and amazing individuals to your company and location. I will continue to come to this store and recommend it over and over. Thank you both, I left a happy and satisfied customer.

These guys are the best!! They have fixed 2 of my phones. They don't overcharge and fix your…read moreelectronics fast and efficiently. Don't go anywhere else, I've done my research..They have the most inventory and charge the fairest prices in MO Val.

My daughter dropped her phone in the shower and I needed a quick fix. Went to the mall immediately…read morewas helped and phone was ready in 30 minutes. He even put the screen protector on for me.

5 minutes in and out! Great customer service and very professional. I was greeted right away and my…read moreorder was ready for pick up on time. Staff was social and got the new phone activated with an ease. Great location and plenty of parking out front.

This store has the worst service ever. No one greeted upon entering, not even a hello. There were 5…read morereps when I walked in at around 4pm. Store was full. 3 Reps have left since I walked in, it's been 2hrs and I'm still waiting. 2 reps left to support a full store is insane. I can't entirely blame the employees when people bring in their entire family to spend their day here. Smh! Still worst experience, if I could give 1/2 star I would.

Visited this particular store branch on Friday, got two phones upgraded. Ethan was very helpful…read more I figured I'd go back again the next day to upgrade my wife's phone. Got a different sales person, didn't catch her name but I never got brushed off so fast. Literally told us they have no more phones left after over hearing other reps while we waited that they are still some in the back. Was told to go to Best Buy so we did. The salesperson at Best Buy told us she probably redirected us to Best Buy because the sales rep wasn't going to get a commission for helping us. Good to know now I won't come back to this stores

1 star is way to much! I came here to get 7 new lines, i was…read moretransferring 3 from T-mobile! I came here on jun of 2025 and to this date i still have problems with my bill! This is the worst experience on customer service! Don't come to this store , I feel they just used me to get more money for themselves in commission! I am getting stock with a bill of 1521.99 per month when they told me i was going to pay like 300 dollars per month! They have call so many times to customer service they keep hanging up and giving me different numbers to call! The person the help me was Diana and I feel used by this lady! Do your self a favor and don't go to this location! They really need a new manager because she wasn't able to help me!

Horrible customer service. First of all if you call their 800 number you will wait FOREVER on the…read morephone and this is when you request to start a new account. I've been on hold for 20 minutes now and still waiting. I've been to this location once before when I wanted to start a new service; I waited in line for 15 minutes before a customer service rep told me that their servers were down. I should have remembered that before signing up with this mobile phone service Budget Mobile Lifeline. The on-hold message is telling me that I can go to their website ( www.budgetmobile.com ) and can chat immediately with an operator using LIVE support. This is false. When I tried to do that, it was just a form that I could fill out and someone will e-mail me later. Sounds like they don't want to talk to me. The cell phone service provider of Budget Mobile Lifeline does not want anymore new customers. My main reason for calling them was because they phone they sent out for my new service was broken. It would not hold a charge. I liked the phone so I was willing to pay to get it fixed on my own dime but the repair shop says that parts for this phone are not available, he tried ordering it twice and even spoke with his vendor personally about it. So now I've been out of a phone for 30 days and you know how it feels not to have your phone on you. Finally, after 25 minutes the on-hold machine offers me an option to leave a call back number, they will save my place in line and call me when an operator is available. For some reason I am doubting this. So far this is what I'm getting from Budget Mobile Lifeline: 1. Don't call us on the phone because we won't answer. 2. If you do call us, we'll ask you if you can take a rain check on chatting with us. 3. You can try to reach us by live support but again, we'll tell you to take a number. 4. If you try to be slick and visit our location, we'll come up with another reason to not help you. 5. If you order a new phone from us, it's not enough that we're saving so much money on labor because no one answers the phone, we'll also send you a bum phone that we've recycled because we want to make even more money on a cell phone service that you are not using. 6. We don't even have time to claim our business Yelp page, what makes you think we'll have time to speak with you. 7. If you were looking for great customer service from Budget Mobile Lifeline, you got it wrong bub, try some of our competitors like Verizon, Sprint, or T-Mobile. Thanks for trying to shop at Budget Mobile Lifeline Update: Finally someone called me back after an hour of waiting. I could have been on hold for an hour and a half? They told me to send it back and I said who was going to cover the postage. They said, "You will have to shoulder the burden". After stating my case for another 5 minutes the service rep agreed to send me out a phone and I wouldn't have to send the old one back until I received the new one but that I would still have to pay the postage. Oh well, you get what you pay for right?

The staff are absolutely amazing!!! Jose the store manager…read morehas the greatest employees ever and has excellent customer service! Roger is the best. He definitely knows everything and has great customer service as well. I came in twice today and they treated me very well. They definitely made us feel comfortable being there. Helped us to get our new iPhones for Christmas!!!

I went to upgrade my phone from an old Samsung to a new Motorola. The guy who helped me said that…read morehe couldn't transfer data from my old phone to the one he sold me. He wouldn't even try. After backing everything up on my computer, I did the transfer at home, and wouldn't you know, it worked just fine. I think he was lazy or brand new and didn't know what he was talking about. 2 stars because the wait wasn't bad, the store was staffed well, and they also had my phone in stock when other places around us didn't. I also had to make an extra trip to turn in my old phone when it could have all been done in the one visit.