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    Moreno Valley, CA

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    Verizon

    3.1 (48 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 week ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    My family switched services to Verizon and had a few glitches, Chris was our rep and was extremely helpful during the transition.

    Mentioned in 3 reviews

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    T-Mobile

    T-Mobile

    3.0(10 reviews)
    0.5 mi

    Big shout out to Octavio N.!!! He helped me once before and just took so much time and explained to…read moreeverything. The store stays busy but I did not have to wait too long, but when I got my turn, then I was not rushed at all..Octavia listen to me about my situation and helped me to understand all my choices. Yesterday I went back and he's the one that helped me again. And the same thing I waited my turn, but when it came my turn, he listened intently and helped me with a situation with the home internet and explain all my options. And possible things I could try and went out of his way to take the time and provide me with all of that information. And then I also had some oddball questions about my bill, and he took the time to go over it all with me. And help me to understand and as it turns out, everything is correct. But I was seeing it incorrectly, and he explained all that to me. I appreciate so much that I can go into a store.And that you have such competent and friendly, and helpful people, such as Octavio got the store when I am in need. It's very difficult to ask all my questions on the phone to a customer service person, so the in person service and his knowledge and wonderful service was so helpful and appreciated... I recommend your store To my family and friends!! Thank you!

    I walked in and didn't get greeted. I waited ten minutes and didn't get checked in so I decided to…read moreleave and go to another t mobile site.

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    T-Mobile
    T-Mobile

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    AT&T Store - Lifetime Replacement Program!

    AT&T Store

    2.2(104 reviews)
    4.8 mi
    $$$

    Javier went above and beyond to help me replace my phone. I ordered a new phone for Christmas but…read moreit kept glitching. It was clear I got a lemon. Javier tried everything and it came down to replacing my brand new phone with a new phone (doesn't make sense but ok!). The manager Bobby also helped with the process. Great customer service through and through. PROS: friendly staff CONS: somewhat long wait times depending when you go

    Awful Experience Ever!!!!! Had Chris as my consultant. We have been customers for over 8 months…read morehave WiFi and phone lines with you guys. We come in with horrible connectivity no service and WiFi is so blotchy. Well let me save anyone some time if you live by march Air Force base in Moreno Valley apparently we don't get service out here but they were so quick to sell us the service!!!! Chris's response was call customer service sorry can't help you... as the manager was standing in the back on his phone smiling and smirking us. Yes we were complaining but we're very calm and respectful. I'm sorry but as a manager or anyone in customer service the goal is to find and fix the issue and ACKNOWLEDGE but none of those qualities were enforced! Worst location worst phone company and we have over $200 a month for this crap service. Then we call customer service and it's a 2-21/2 hour wait for a call back!!!!! I'm done and will pay whatever I have to to get out of this service! Funny how Chris even said yeah I'd leave AT&T it wasn't like they were trying to keep our business and made me feel more less of the valued customer I was! I'm done!!!!!!!! Chris clearly needs to be retrained!

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    Budget Mobile Lifeline - This is me trying to get customer service on the phone!

    Budget Mobile Lifeline

    1.0(1 review)
    3.1 mi
    $$$$

    Horrible customer service. First of all if you call their 800 number you will wait FOREVER on the…read morephone and this is when you request to start a new account. I've been on hold for 20 minutes now and still waiting. I've been to this location once before when I wanted to start a new service; I waited in line for 15 minutes before a customer service rep told me that their servers were down. I should have remembered that before signing up with this mobile phone service Budget Mobile Lifeline. The on-hold message is telling me that I can go to their website ( www.budgetmobile.com ) and can chat immediately with an operator using LIVE support. This is false. When I tried to do that, it was just a form that I could fill out and someone will e-mail me later. Sounds like they don't want to talk to me. The cell phone service provider of Budget Mobile Lifeline does not want anymore new customers. My main reason for calling them was because they phone they sent out for my new service was broken. It would not hold a charge. I liked the phone so I was willing to pay to get it fixed on my own dime but the repair shop says that parts for this phone are not available, he tried ordering it twice and even spoke with his vendor personally about it. So now I've been out of a phone for 30 days and you know how it feels not to have your phone on you. Finally, after 25 minutes the on-hold machine offers me an option to leave a call back number, they will save my place in line and call me when an operator is available. For some reason I am doubting this. So far this is what I'm getting from Budget Mobile Lifeline: 1. Don't call us on the phone because we won't answer. 2. If you do call us, we'll ask you if you can take a rain check on chatting with us. 3. You can try to reach us by live support but again, we'll tell you to take a number. 4. If you try to be slick and visit our location, we'll come up with another reason to not help you. 5. If you order a new phone from us, it's not enough that we're saving so much money on labor because no one answers the phone, we'll also send you a bum phone that we've recycled because we want to make even more money on a cell phone service that you are not using. 6. We don't even have time to claim our business Yelp page, what makes you think we'll have time to speak with you. 7. If you were looking for great customer service from Budget Mobile Lifeline, you got it wrong bub, try some of our competitors like Verizon, Sprint, or T-Mobile. Thanks for trying to shop at Budget Mobile Lifeline Update: Finally someone called me back after an hour of waiting. I could have been on hold for an hour and a half? They told me to send it back and I said who was going to cover the postage. They said, "You will have to shoulder the burden". After stating my case for another 5 minutes the service rep agreed to send me out a phone and I wouldn't have to send the old one back until I received the new one but that I would still have to pay the postage. Oh well, you get what you pay for right?

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    Budget Mobile Lifeline - This is my grade for Budget Mobile Lifeline after 30 minutes of waiting on the phone and still waiting.

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    This is my grade for Budget Mobile Lifeline after 30 minutes of waiting on the phone and still waiting.

    Verizon - mobilephones - Updated September 2026

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