I went in one evening after being on phone with AT&T. They told me to go into a store and get…read moreverified. I went into the store on Trautwein Rd in this store manager asked me if you could help me and I said I was there to bring my phone and my number in and get it account with it with AT&T. He asked me if I wanted an insurance on my phone. he asked me what plan I wanted. I told him he tried to sell me on another plan. I told him I was only there to get verified and he kept me there for two hours before I was done, he had my phone in his hand was all my banking information on it because he was asking me for my banking and routing information and instead of me reading out to him, he took my phone for me and he went in the back room with my phone opened on that page probably wrote down all my information because when it was all said and done, the store manager added a second line on my phone for an iPhone 11 with the number starting at 951 mind you my phone is an iPhone 15 Pro Max and my number is a 714 number he had also added a streaming service with DIRECTV and insurance when I found this out by reading the emails that I received once I left a store and realize that he had tried to defraud me by adding a second line who knows who it belonged to, and adding all these extra things on my account which instead of my bill being $70 it turned out that it was gonna be $186 a month the guys are dirty scumbag and I think his name was Mario or Maurice or something. He's the store manager at that location buyers beware make sure that he's not ripping you off like you tried to do to me. This guy should be ashamed of himself. Shouldn't be doing business at any store individual that he is.

Very bad customer service. 2 young guys working today November 26. Went because my phone isn't…read moreworking properly when I asked for them to check if I had an upgrade they said you can just go on the AT&T app and check. Hello! the reason I came in to the store is because my phone isn't working properly. Store was empty and it looked like they just didn't care about serving customers

Service was okay, the seating was awkward and a little uncomfortable too. If you go there, do…read moreresearch first so you know what you want or they will try to upgrade you on every little thing.

Horrible customer service, no greeting whatsoever or eye contact when entering the store. The 3…read moreemployees were sitting down on their phones. Made it an incredibly awkward first visit. When I paid the employee for my plan he acted as if he didn't want to get up and get my change. I won't ever come back to this store.

Visited this particular store branch on Friday, got two phones upgraded. Ethan was very helpful…read more I figured I'd go back again the next day to upgrade my wife's phone. Got a different sales person, didn't catch her name but I never got brushed off so fast. Literally told us they have no more phones left after over hearing other reps while we waited that they are still some in the back. Was told to go to Best Buy so we did. The salesperson at Best Buy told us she probably redirected us to Best Buy because the sales rep wasn't going to get a commission for helping us. Good to know now I won't come back to this stores

1 star is way to much! I came here to get 7 new lines, i was…read moretransferring 3 from T-mobile! I came here on jun of 2025 and to this date i still have problems with my bill! This is the worst experience on customer service! Don't come to this store , I feel they just used me to get more money for themselves in commission! I am getting stock with a bill of 1521.99 per month when they told me i was going to pay like 300 dollars per month! They have call so many times to customer service they keep hanging up and giving me different numbers to call! The person the help me was Diana and I feel used by this lady! Do your self a favor and don't go to this location! They really need a new manager because she wasn't able to help me!

A sales man (nester) came to my house to sell me on a bundle deal for phones, internet and cable…read morewhich sounded great because I was going to be saving over 120 on my bills. Three months down the road, I'm paying 150 bucks more than what I was paying back then. It started when I was being charged with international calling when I was told I had the plan. I had to dispute the charges and they fixed it but now I'm being charged 385 because I switched plans. This has been a headache and time consuming. If you plan on working with them be prepared on getting things put on your bill. I've called Nestor the sales man and never got any response

I've never had a bad experience here. Everyone who has helped me thus far has been great. Lisa and…read moreCurtis (I think that was his name) are particular standouts. Great customer service.

Raquel was EXCELLENT! ! Hubby's phone died, so we brought in a newly purchased phone to switch. She…read moreknew exactly what to do, transferred over all contacts, apps, photos, etc. She answered all our questions. ...ask for Raquel when u go. Yay!!

Today's experience was the best! I recommend this store and give it a 10 due to the energy,…read moreenvironment, friendliness, location, cleanliness, but most importantly Omar's customer service skills. He was kind, knowledgeable actively listened, and was extremely patient which are all qualities every store should have. Omar along with Raquel are two valuable assets and amazing individuals to your company and location. I will continue to come to this store and recommend it over and over. Thank you both, I left a happy and satisfied customer.

I live next to a location in Menifee and drive out to this location instead because of Lindsey. Her…read morecustomer service is top notch! Shes super honest and goes above and beyond the experience of working with somebody who is just out for the commission. Thank you Lindsey for great service time and time again!

Service is amazing... I had an issue with one of my phones Ms.Kimy was very helpful. Recommended…read morestopping if any issues with phone. My kid had erase the eSIM CARD. You can just imagine . Verified my info she got up and running. Thank you

ABOVE AND BEYOND - ACT OF KINDNESS. Yesterday while working in Riverside, my cell phone died. I had…read morerecently purchased a new car that had a docking station, which wasn't working and so I had yet to purchase an actual car charger. My phone died, the docking station wasn't working, which left me frustrated since my client hadn't shown up for our appointment and I had no way to contact them. I stopped by a store hoping to buy the charger I needed (I didn't even know what to ask for because I don't know the various types of connection sizes), but unfortunately, they didn't have one available for sale. Instead of just sending me on my way, an employee came out to my car to check what type of charger would work. They ended up finding a used one in a drawer and generously offered it to me so I could use it. That simple act of kindness truly went above and beyond and restored a little of my faith in humanity. I'm very grateful for the effort and thoughtfulness they showed, and I wanted to take a moment to share my appreciation. Thank you.

My husband and I went in to buy new phones and were pleasantly surprised there were adequate staff…read moreand they were all super friendly. Stephanie helped us with our purchase and really went out of her way to link our new phones. The last time we purchased phones we had to do it all ourselves (at a different location). We bought iPhones 17 pro max which is an upgrade from 13pro max and am very happy with my purchase. The value of my trade in for my old phone was excellent I will only pay $5/mo so I am very pleased and highly recommend this location and AT&T.

I want to give a huge thank you to Jonathan, the manager at the Moreno Valley AT&T store. After…read moredealing with a very frustrating experience at another AT&T location, Jonathan went above and beyond to help me. He immediately listened to my situation, understood the problem, and took care of everything quickly and professionally. What had taken me hours of phone calls and multiple trips to other stores was resolved in minutes once Jonathan stepped in. He was courteous, knowledgeable, and treated me like a valued customer, which is what good customer service should be. If you need help with your AT&T account or devices, I highly recommend visiting this location and asking for Jonathan. He turned a terrible experience into a positive one, and I truly appreciate his excellent service.

Jonathan was great! Helped me figure out my trade in issues! Appreciate it. Thank you!read more

This is an incredible store. The associates in this store show high levels of customer care…read more They care about those who visit the store. I had a great experience with Weston, Sam, and Denise in assist me to transfer over the data on my iPhone 6s Plus to my new IPhone 13Pro max. If you want to feel valued visit this location My many thanks to the 3 associates at this store. Steve

We decided to switch our service from Verizon to T-Mobile but was still very hesitant. Alyssa…read morehelped us transfer our service. She was very knowledgeable and answered all of my questions. We walked out with a comparable plan at a better price. Wish we had done this sooner. She was a real pleasure to work with!

In and out in no time. Noyi and Rene respected my time while still making sure I got exactly what I…read moreneeded. Fast, efficient, and still very friendly--perfect experience.

Worked with Ruben and he was fantastic. Unfortunately, though the ball was completely dropped on…read morethe Customer Service side, and the plan was double the cost that was promised. We have a business account and I can say that I would never go to this Verizon store or any Verizon store now for that matter again. My bill is running $600 a month and with AT&T it was $300 a month. They are charging me for multiple phone lines and phones that were returned within the 30 day period, I'm not getting credit for the phones we brought in on some of the lines and that is making the bill expensive. The store told me to call customer service so I did and talked to somebody that promised me a call back after she went through the account and told me about the issues, she promised me she would fix the issues and never did and I just paid another bill for $600 Verizon is terrible! And so is this store.