I turned in my prehistoric phone and got an iPhone 14 mind you I'm not about to pay big bucks so I…read moresettled for this one. But unfortunately, I couldn't remember my password and that was locked out of my phone. It took me three trips but he was so helpful, I also got a Wi-Fi box and some equipment for my phone. You guys need to ask for Brian I'm telling you he's full of awesomeness!!!!!!

Went in straight from work and Brian was very helpful. I was in and out of no time . He really was…read moreable to break down all the information I needed and explained everything with detail . If ur looking to be in and out quick with knowledgeable info ask for Brian sales rep !

I'm 80 years old. Yesterday, I went to the Verizon store in the Galleria. Eric, the young man who…read morehelped my husband and me was awesome! He was knowledgeable and patient. He helped me upgrade my phone and transfer all information. He had good suggestions. It was a pleasure to work with him. Excellent employee.

Brandon was very helpful with managing our Verizon account and helped us get a better deal!read more

Went to the Verizon store and was taken care of by Art, the technician, and Vanessa, the store…read moremanager. Service was awesome. Got a new phone (Vanessa had sold me my old phone 6 years earlier), and a new tablet for my wife. Couldn't be happier. Even though I live in Hemet I went to the Moreno Valley store because Vanessa had moved there, and I had several great experiences with her previously. When my wife starts nagging me for a new phone, I'll be back. Thanks again!

I have been with Verizon for over 25 years, I have upgraded my cell phone several times in the…read morepast, today (June 22 2026) I thought I would upgrade my cell phone to a new one, first thing I had to do is register in the store and be put in the queue for a salesman, then one of the reps came up to me and interrupted me as I was filling in my information, I had to repeat myself several times to him to be placed in the queue, it would of been easier if he let me finish it myself. I waited about 10 minutes, not too bad. A young lady greeted me who was going to assist me in my upgrade. As I was explaining what I had for a trade in, she cut me off and interrupted me as I was telling her what I had, then she asked me a question about what my cell phone was doing, I started to explain and she cut me off again, got past that question and she asked me another question and again as I was explaining again she cut me off one more time, I was fuming at this point, but I stayed in control, she did it one more time as I spoke and I told her she needs to quit talking over me as it was rude, she just looked at me like I did something wrong. I was so mad at this point, I told her she was being very rude talking over me and she began to talk her salesmen nonsense. I told her I had enough because of her rudeness and I got up to leave the store. The rep who helped me looked at me like I did something wrong and told him she needs to quit drinking so much coffee. I don't know anyone who likes to be talked over like it's normal, I was so pissed as I left the store. If you need to buy or upgrade your Verizon cell phone from this store beware you will be dealing with rude sales staff. Best Buy was right across the street so I went there and the Verizon young lady there was so helpful and went over my options. I hope Verizon or the store manager or store owner calls me so I can file a complaint. 23 June 2026 UPDATE from Business Owner (see their response) It's a disappointment seeing that the business owner classifies being treated badly by rude company employees as a "bad experience". If the store had an HR department I would visit them, my question to the business owner is: how are you correcting bad behavior by your employees? I will NEVER go back to this store again, sort of questioning my long term partnership with Verizon.

So the customer service from Shay and Moses AMAZING! However, the service and the phone i gt was…read morestraight crap. Got me a new phone and line for my birthday. But the refurbished phone i got that was certified wouldnt take a sim card... even though i tried to go to verizon and also speak with customer service for help. They couldnt do anything to activate the phone number they originally gave me! Believe me Shay tried everything and that shit didnt work! I just gave the phone back, asked for a refund, and to cxl my new line... oh and they charged me 50 dollars just to cxl the line..but ty Moses for being compassionate enough help me!! ty so much for the experience verizon!

I came in to buy two different products and everything went well although there were a couple of…read morethings that weren't clarified at first. However, Fabian was EXTREMELY helpful and there was ZERO hostility or annoyance from him. I really appreciate FABIAN, he definitely went above and beyond to make this 21 year Verizon customer feel right at home. Some of his skills made me think that he needs to be the owner not just a worker. Either way I came out happy. Appreciate you Fabian!

0/10 If I could rate this place - zero stars. 1 of the worst experiences and very frustrating! I…read morehave been a Verizon client for many years now. I went in there the other day to purchase a phone and I will not be going back, the staff lacks proper communication, throws #s at you quickly and expects you to understand their plans with out proper clarification. A young girl (who works as a representative) there was throwing numbers inefficiently, seemed impatient when trying to explain and also did not give the proper calculations according to the plans and was very dismissive. It was frustrating to sit there and have my time wasted for hours. I had to calculate and figure out the proper plan myself when it is the sales reps' job! Please hire representatives with actual expertise or give them proper training... especially regarding this sales rep- as she was under-qualified for the simple basics. She struggled to properly explain the basics and would speak over instead of allowing the client to ask questions. To top it off her attitude was not friendly through out the process as well. Needless to say I walked out of the store and they did lose a sale that day because of the whole experience. I did try and speak to the manager regarding the rep but he brushed it off instead. Very frustrating experience! Please supervisors look into staff training as it makes or break the clients' experience.

Verizon slowly raised my pricing up until it was $120.00 per month for 2 lines. Got basically the…read moresame service from consumer Cellular for 40 bucks. No brainer. So long Verizon! Oh yeah, They also just sent me another $120 "final month" bill as a parting knife in the back.

Thanks to Elmer, who was able to fully help me reconnect my service, I will remain a loyal customer…read moreof Verizon for the 21 years of being here, Elmer knows his stuff he fixed the situation in like 5 minutes are so Great Service Elmer, Thanks Again 100

this location is. Had help from three different people, jason, Stella, Ella, and Amos. We were…read morethere to upgrade a phone and it took a long time to get our passwords to all accounts transferred over, but they were a great help. They were very patient more patient than I was, and they rock.

Rene was incredibly helpful, polite, and made the whole process quick and easy. Great customer…read moreservice!" Thank you Rene!!

April at the Verizon Norco location is seriously amazing. She and her trainee Bobbie didn't just…read morehelp us upgrade our phones -- they actually took the time to look through our account and realized we'd been on an old 4G plan for over 10 years. No one had ever caught that before. April fixed it and now she's saving us $100 a month, plus we walked out with new phones and even an Apple Watch at no cost. Super easy experience, no pressure, and honestly just really good customer service. Verizon needs more people like April.

Eddie B and Eddie S., the best ever. I have been a Verizon customer for years…read more Frankly I do not like buying a phone but i needed a new one., so in I went. I could not have had a better more enjoyable experience. These 2 guys were great., The Eddie that actually sold me the phone, (the other was his manager) was awesome, he took his time never rushed me or tried to get to buy something I didn't want. I love my new phone I was very pleased with the service at this location and especially the staff I dealt with. I would give 10 stars if it was an option., excellent customer service, great job guys

Buyers BEWARE I went in to this store to upgrade my 3…read morelines. Ended up only upgrading 1 because I felt like I was being lied to and trying to hustle me for more. I had promotions on my Verizon app and the lady there was like no you don't have that but we can do this and I told her no I'm looking at the promotions on my app specific to my account and then she said oh yeah I see it now. Well upgraded to I phone 16 pro with discount and was supposed to only pay 13 dollars and when I get my bill nothing 31 dollars a month she upgraded me with no promotion discount. Long story short make sure you look before purchasing or leaving that store I will never go back to this store