My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

Norwood light Broadband is dedicated to providing premium service no matter how big or small the…read moretask may be for the residents and businesses in Norwood MA.

Super unprofessional Lindsey the Business Manager was very rude. I would not recommend to speak…read morewith her.

Xfinity has terrible customer service. They have managed to make sure you float around the…read moreinternet forever trying to find the right department without allowing to to speak to a human. I am frustrated and angry. My questions didn't fit their category and so I was disconnected from the automated voice, and the Chat bot kept going around in circles, because they couldn't pigeon hole me into one of their categories.

I tried EVERYTHING to lower the price I am paying! Calling COMCAST is such a pain! I was on hold…read morefor 23minutes and get disconnected!!! Called back and hit Tecnology, FINALLY someone answered. Her name is ALLISON and she was excellent. She totally understood my dilemma, I already cancelled ONE TV, and saved A COUPLE OF DOLLARS only.I cancelled HBO (WITCH I LOVED) but 2 months later my price was UP AGAIN! My husband & his friends came over with FIRESTICKS?!?!? I said NO until I find out what the hell is a Firesticks, come to find out EVEN MY NEIGHBORS have them . I am DEFENDING Comcast but LOSING.... , CAN YOU HELP ME PLEASE!!!

My name is actually Stu R., not Lindsay R., and I live in Southborough, MA, not Manhattan…read more I have a 6,000 square foot house in Southborough, MA that originally was built as a farm house in 1830. Needless to say, my wi-fi was problematic, and Best Buy tried and tried to fix things to no avail. I was told to seek an I.T. company, I did my search, and Rod sold me over the phone on MVWFP. Jawaan and Jacob came to the house and hard wired most of my TV's using the coaxial cable that already existed. They also established various ports throughout the house so that the wireless wi-fi would work well everywhere. There was a slight problem that was fixed right away with a second (free) visit to the house. Several months after installation, the system is running perfectly. Rod and Jawaan are as good as it gets! Make the call to MVWFP, and your stress will disappear, at least with regard to wi-fi in your big old house!

Called MVWFP a few weeks ago after getting frustrated with the poor wifi performance in our 3,500…read moresf house, and hearing my wife continuously complain. All installed by me originally over the years, including hardwired gigabit Ethernet plus WiFi. Dead zones everywhere in the house and hardwired connections that weren't working. Rod responded quickly to my booking appointment on his website, and came in on the agreed date. As I knew, it was a mess. Took two days to straighten it all out including producing "heat maps" to show signal strength throughout every room in the house. it is actually quite difficult to find anyone who specializes in networking and WiFi. Most are electricians who do this as a side business and really don't have proper network training. As I determined, Rod has 20 years of corporate networking experience and clearly knows what he is doing. And frankly, my own lengthy experience in the computer industry allowed me to make that judgment pretty confidently after two days of many technical discussions. He knows what he's doing. I'm happy to make a referral to MVWFP to anyone who needs to sort out their WiFi and network challenges, residential or commercial. Very pleased. As is my wife who is not yelling at me any longer. About this, anyway!

I have been a loyal (and patient) RCN customer for 13+ years for cable and internet. My bill is…read morewell over $200/month for basic cable and 300mbs internet which is completely ridiculous. I have until now overlooked the increasing random fees and surcharges and their suggestions to call back repeatedly to try to negotiate a better price. What I cannot overlook is the horrible internet speeds we get. I call and complain to an Rcn representative almost on a daily basis. Every time I call and I run a speed test all of the sudden I'm getting crazy high speed internet. Then a few hours later I'm lucky if I get 5mbps connection. Attached are some examples. I have much more documentation of this phenomenon where one wonders if they're running a "rob Peter to pay Paul" scheme and don't actually have infrastructure to support all their customers. I am so frustrated and unless performance magically improves I will be actively looking to switch to another provider. If anyone has suggestions please message me.

stay away from these THIEVES the reception was terrible I cancelled within a the month of getting…read moreservice I cancelled ,now I get a $215 bill my advice stay away from this company

my husband and I seniors with limited tech skills. Nick has assisted us with pretty much all…read moreaspects of tech support, from purchasing devices to pretty much anything you can think of (set up, transfers, troubleshooting). He has been an invaluable resource to us for the last couple of years. He is extremely responsive and responsible. He also is very security and has given us many helpful suggestions to protect from potential cyber criminals. I also believe that his pricing is both reasonable and fair.

I have used Nick's technical services many times since I replaced my PC with an iMac. Nick helped…read moreme tremendously! He's reliable, knowledgeable and has very reasonable rates. I highly recommend him!

It is impossible to reach a live person. If one doesn't follow the directions exactly, the call is…read moredropped, Period, Done! It could not be more frustrating when the request does not match the options provided. I spent 45 minutes trying. They ask if they can send a link, one clicks the link, the link asks for a code which was never provided, so not entered then dropped. Technical services are great; otherwise, I would convert to Verizon. I might still.

Not sure why the reviews are so negative! I had a great experience here, clean, quick, and…read moreconvenient. Mike is the best, thank you for your help!

Literally and unequivocally the worst ISP (or whatever they are) on the market…read more My apartment complex uses them, and we are contractually obligated to use their service. Not a month goes by when the internet goes down almost always at the worst time. And the excuses are always the same: it's Frontier, it's the server, it's an update. When you call CS, you will get different answers if you even get an answer. The year is 2024 and people work from home. This shouldn't be difficult. I hate SNA.

Safety Net Access has failed to fix the internet in my building for over 3 weeks. I've been told…read more6-8 times that the senior engineer is working on the problem and will call me. Since I moved in, internet was spotty and problematic. If you have the option of getting a different internet service, I recommend it. If you're moving into a building with only Safety Net internet, consider your decision carefully. Internet has been out for over 3 weeks with the only solution being an unsecured temporary network. I use a government computer which means I shouldn't be on unsecured network, even with a VPN. Also, I stream TV through Amazon. I cannot use a VPN on my TV. Using an unsecured network on my TV means someone can hack my Amazon account with credit cards, as well as my passwords stored on Amazon. I've been watching TV on my phone and laptop. My building does not give us any options but Safety Net. They have a monopoly on my building which means I cannot pay for another service. I ran through my hotspot data in a few days. There are not a lot of reviews for this provider. I don't know if this company is new. They won't let me talk to a supervisor of the senior engineer. I keep talking to customer service agents who have no power. I'm out of solutions.