I went to another Spectrum store and waited for 15 minutes for someone to help and decided to leave…read moreafter an employee mentioned to another customer that they recommended an appointment for faster service. I just needed to pick up my equipment for my home internet. So the next day I decided to go to the W Drexel Ave store. what a difference!! Friendly customer service. I was in and out in 5 minutes. After getting home, it only took about 10 minutes to get the internet going. So far no issues.

They were absolutely fantastic. They saw that the person who needed assistance was older and so…read morethey actually got up from behind the counter and came to where she was sitting to assist her. They were super friendly, polite, and respectful. Best of all... they were very knowledgeable and were able to fix the problem in just a few minutes. Great job Spectrum.

I stopped by looking at my Internet options with big internet pricing constantly going up. It's in…read morea strip mall with plenty of parking. The guy seemed pretty knowledgeable with my current account and looked at all the current promotions, bundles, plans and incentives that I was eligible for. To my amazement I could get 5g home internet and my unlimited phone plan with hot spot for like $10 more than my current cell phone bill for a 36 month contract, that's a no brainer since I have had them for many years and I see no need to switch carriers. Free equipment is also part of the 36 month contract with an offset of 36 equal credits to cover the hardware. After 45 days I get a $200 virtual gift card that last for 90 days but my plans are buying a $ 200 Amazon gift card that doesn't expire so I don't loose it. I said let me think about it and I left thinking about it.

Was in Connect Cell in OC, for almost 4 hours to purchase a new phone, a young man by the name of…read moreRobert Wagner helped me with my purchase of my first I Phone. He went above and beyond from setting up my new phone and transferring files to connecting my new phone to my vehicle. He was more than helpful and explained the purchase of my new phone. I highly recommend this Oak Creek location and ask for Robert to help you. Thanks for all your help!!! Cheri Saylor

The service at this location is quite lacking. First of all on my list the visits I could smell…read moreMarijuana smoke coming from the back room where both employees were when I walked in. Then to receive the answer to my question; if you need that kind of help (storage space issue) you can look it up on a YouTube video! I'm never going back again, switching to Spectrum where they know how to dress, greet customers be respectful and courteous. Annnd you can tell Spectrum cares about how their store looks. Unlike T-mobile where the flooring is buckling and they only have two rickety old chairs to sit on.

From the owner: Visit the T-Mobile store in Oak Creek and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8171 S Howell Ave Ste 200 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I Have never had to wait this long on hold to speak with someone.20 minutes so far, I am starting…read moreto believe there is no one there. I have been with US Cellular for over 30 years and I have these many issues. I have not even been able to switch over to T-Mobile yet. Which I do not believe I will. I will be switching to another carrier. I have never had issues in the store I was always treated polite and service was great. Not sure why it takes over 3hrs to get a new phone. 25 minutes and still on hold. Ridiculous. Jean Z

T mobile is super miss leading with 2x faster home internet because I tried it and was back in the…read morestore 30 minutes later to return the equipment. The employees were very friendly and helpful but they either don't use the product as full blown internet with no experience using the product or don't know . As a person who regularly uploads 4K HDR videos that upload at a rate at .81 mbps would probably take a week or more to upload, this is not real internet but a weak hot spot. Advertising is for this product is completely false and un realistic as Internet, see my real speed test.

Tony provided excellent service while assisting me while signing up for a new plan and setting up…read moremy new phone!

From the owner: AT&T, serving over 81 million wireless customersread more

Quick turnaround, no tech-speak, just results. Felt like I was in good hands. eally impressed with…read morethe way they handled everything. My card had important family tage from 2015, and they brought it all back. Even the stuff I'd deleted by accident.

Great service. Fixed my cracked iPad screen . It looks brand new. Will definitely come back & do…read moremore business. Thanks!!!!!

Very fast and friendly service. They fixed the screen on my iPad in a few days for a reasonable…read moreprice.

I'm taking away a star after what happened over the weekend. I stopped in to upgrade and was told…read morethe phone was in stock and proceeded with trying to process the account upgrade. Unfortunately I didn't have my card on me that is tied to account payment, but I was told that I could go home, enter the card info and complete the purchase in app. So, that is exactly what I did. I received confirmation and drove all the way back to the store. When I arrived, I let someone know I was picking up a phone that I purchased through the app and... nothing. No phone. Even when I was told that it would be held. Apparently another employee canceled my order a few minutes after I left home to pick it up because another customer wanted to buy it. Now that's some real BS right there. Because even though it was confirmed sold, and noted for in-store pickup, it was sold out from under me. The only option I was left with was to order through the app and hope the phone arrived in time to transfer data and drop off back at the store before my upcoming vacation. Luckily I only had to wait a week, and had a couple days leeway to do the transfer and drop off. But the entire experience was just disappointing.

Ed Dave and that lady did great service for us . They were patient and attended to all our needsread more