Jose was amazing! Thank you for helping talk through the process to upgrade devices. I was…read moresurprised to know that the former device stays, in September 2024 I took the phone home with me to make sure all items transferred successfully, I like not having to take the device and bring it back to the store. Jose explained the savings in service due to the upgrade. I also learned that the phone case and screen protector warranty process is different directly to the ZAGG site, the process to register both the case and screen protector was easy.

I needed a new phone a couple of months back so I went to this location because of it's ratings on…read moreyelp. The staff was very nice and "helpful". I picked out my phone and asked a lot of questions about monthly payments to help me decide which phone to upgrade to. As I was going through the purchasing process I was excited when they told me I had a $500 credit on my account that I could use toward accessories such ear buds, phone case, cords etc... so I picked some items out since this was a "credit". I was informed that the first phone bill would be higher than the normal monthly payments which I understood. Unfortunately my payments stayed the same. My monthly payment for one line ended up being over $160. When I called AT&T (not the store) to see why my payments haven't changed they told me it's because of the accessories I put on my account. I was scammed! Beware of this location or anyone at AT&T who tells you that there is a credit on your account. I paid off my phone and am switching my service.

Horrible -Horrible - Please check your bill things are being added and charged for services you…read moredon't have, You will spend days on the phone and get nowhere. Find a corporate store, they have more info and a better ability to help you. I'm quite sure all the other stores just have salesman that work on commissions and they will rip you off. The "Not good" rating is far from accurate. It should be HORRIBLE or criminal.

Ugh, I should of went to the AT&T down the block.....wait, why is there two full size AT&T stores…read morewithin three blocks of each other? Anyways, we get our cell service from AT&T due to the meager discount we get from my wife's workplace and we specifically came to this location due to the stellar service we got from the employees a couple years back. This time that was not the case. It did start out well, however. A lady greeted us at the door on a busy Saturday and when we told her we were interested in buying some new phones. She explained that we could make an appointment for a couple hours later. We gladly set a time, did some shopping, came back and we were with a salesperson in about seven minutes. Not bad and definitely better than sitting around with a one year old waiting for a salesperson. But that's where my experience started to turn. My wife was set on the iPhone 5s, but I was trying to decide whether to go with the iPhone 5s or one of the newer Samsung Galaxy phones. I spent hours at home studying the differences between both phones and I still had questions. Not a big deal, the last time I had a ton of questions since the 4s was my first iPhone and the salesman was happy to answer my questions. So my wife orders her iPhone and tells our salesman Berto that I have some questions. He couldn't answer one of my six simple questions which ranged anywhere from the technical specifics of the phone to what accessories where included with either phone. I was waiting for "I'm sorry, this is my first day", but all I got was "I don't know" followed by an eye roll. I'm not asking questions questions about a Motorolla Sh*tbox you get for free with a two year contract. I was asking questions of the difference between the highest priced iphone compared to the highest priced Galaxy and I got nothing. It was so bad that my wife wanted to buy Otterbox cases from them and I couldn't stand giving Berto an extra $100 in commission so I made her buy them across the street at Best Buy instead. I'm definitely going down the street next time.

Love coming to this location. Even tho when they are really busy they still acknowledge people…read morecoming in. They let us know they will be right with us as soon as you can, which in my eyes, it's a plus, rather than other locations come in, and we're not even greeted. They also walk out is to the door as we are leaving. POSITIVE attitudes always.

Service sucks in here. Very rude employees I walked in and nobody said hello or said "I'll be with…read moreyou in a moment." I sat there for about 15 minutes before leaving and going to a different location. I will never come back here and the two working while I was in there should not be working in customer service.

I needed my sim unlocked from this iPhone XS Max that my friend gave me. My friend's provider was…read moreAT&T and I have Straight Talk. We went in and a lady that looks about the age of 19-23 was the one that talked to us and she said "oh just do it on the website" and refused to help us again while the other workers just sat there staring instead of helping.

Both Damian and Von are exceptional. They were extremely helpful, professional and patient. They…read moreanswered all my questions and now I am happy new member to at and t . I am very pleased with their customer care and would recommend to everyone this specific location .

A friend in I went into the store today 3/7/26 @ 4 p.m. to purchase a screen protector for my new…read morephone. Instantly, the store manager started yelling at me about moving my car because I parked in an Athletico parking spot (identified parking spot for the business next door). I replied, they aren't even open. He then asked what I was in for, to which I said that I wanted a screen protector for my phone. Mind you, we were never greeted, just met with yelling. Also, it needs to be mentioned that there was no one else in the store. He rolled his eyes and said he would put a screen protector on for me today but he's the store manager and if he says I can't park in their parking spot, that I can't park in their spot. Both my friend and I both shocked and taken back by the way we were treated and the rude demeanor of the store manager that I told him I in fact would not be spending my money there and I would be making a complaint. He replied OK. Rude. disrespectful, arrogant are a few words that come to mind. The store manager also appears to bed training in appropriate communication and customer relation skills.

The manager and Damecio were very helpful in explaining the promotions and helping me make my…read moreselections. The current promotion for IPhone 16, Apple Watch and iPad was a pretty good deal. They were very welcoming in the store and it was not at all high pressure sales. I will definitely use this location again.

The manager was the worst representative of any organization I have ever dealt with. He actually…read morecalled me an ass hole as I was leaving the store. I have been an ATT customer for 20+ years but that may be coming to end.

I was at the store on 3001 S 108th St. to obtain my upgraded phone I was told by customer service…read moreto get at the store. I have an account and was excited to get my new phone. The lady who attempted to assist me began with the words, "what can I do for you", in a very unfriendly tone. I began to tell her my needs when she abruptly interrupted and told me I was wrong; adding they don't provide phones at the stores. I informed her of exactly what I was told by customer service and that I had the option to have one sent, however; I choose to get it in person to transfer my information at that time. As I reiterated, she, in a super unfriendly tone said again, we can't do that. We don't have phones here for you to take. I requested for her to look at my account to confirm Wi/Fi was added. I told her I was very frustrated after spending over an hour on the phone with AT&T customer service who specifically informed me to go into the store to get my phone. I told her she didn't have to be sooo rude and decided to leave. In front of all the customers, she loudly said you're the rude one and put her hand up in the air facing me, then turned around to leave. Well tight pants Brittany I've switched to Spectrum and couldn't be happier.

Terrible service. They want to wait on 3 people at a time…read more They outright lied to me. The up sold me. When I got that bill It was double. I went in the store and the kid said . You can just cancel. I said you still get a commissions and he said no. AT&T support on the phone told me you absolutely get commissions that is why they do that. The guy I talked to work there 16 years. Don't lie to you customers.

Just a lil note to thank Mayana (& her Mgr.) for assisting me in the tedious process that is part…read moreof a stolen phone. She was professional & kind in assisting me with the insurance claim, tracking, & new activation. Thanks to her positivity, I was even able to keep it together after losing all my data & pix:)