The best customer service ever. Jose took care of us. What a great and knowledgeable guy. He got us…read moreup and running in no time and he was so polite and courteous!

As a new Cricket subscriber who came over from Verizon and started a family plan, I've had the…read moreworst experience! I worked with Darlene R. on the original setup and purchase, but was overcharged by more than $200.00. I am working with Cricket customer service to get this corrected. Darlene becomes easily upset and somewhat aggressive. Rather than allowing me to explain my position calmly, she raised her voice, continually talked over me, and even requested that I leave the store, threatening to call the police, and mocked me when I called Cricket customer service on a Sunday, saying 'Ha, they're closed on Sunday, now get out before I call the police.' I asked when her supervisor would next be working, but she said she did not know and refused to provide any further information. My only intention upon visiting the Cricket store was to establish a family plan with two lines to start, and at least one more in the near future. I was charged two activation fees for a family plan with two lines on one plan; this is incorrect. In addition, I was supposed to receive a free phone as a new customer coming over from Verizon, but I was charged over $150.00 for the phone alone. Darlene specifically stated that I was given a free charger (among other things), yet I was charged $49.99. She also claimed to have given me a great deal on the two phone cases, but it was only a ten percent discount, and I was charged the balance. By the time I left the Cricket store, I had been charged nearly $700 for a new family plan with two lines. I would have purchased the cases, protective glass, installation, and chargers elsewhere for a much lower price and better service. I refuse to engage in a cat-and-mouse game to track down and speak with the store supervisor, since Darlene claimed she did not know when he would be working next. I have been in contact with Cricket Customer Care on several occasions and have been advised to contact them while in the store, so they can work with the supervisor to facilitate a refund. Cricket Customer Care has fully agreed that I was overcharged and entitled to a refund. This is a very unfortunate situation, as I now must weigh the options of continuing as a Cricket customer, but this is certainly not what I signed up for!

Super stoked to provide a review update. Google has the…read morehours posted incorrectly online ( which if anyone knows is impossible for a business to get changed) Anyway, came in to do a phone upgrade pretty close to closing time and Vince the manager working was amazing! He got us taken care of super quickly, was very engaged and knowledgeable! This is the second great experience I've had at this ATT store! Keep up the great work!

This store has bad customer service period! When you walk in the door they ascend on you because…read morethey think you're going to buy a new phone. Well, I was in a second time since I got my new phone the piece of garbage called the Samsung Galaxy S 25+ . I recommend you NOT get this phone. It is known to have voice mail problems. Mine does. I can't do my own voice mail greeting, I don't get any voice mail messages and half the time the phone doesn't ring. I stopped in the first time and the manager told me Vince will help you he is good with all things Samsung. At first visit yes, Vince somehow got my voice mail working, I set up a greeting and the phone rang with all incoming calls. Fast forward about a week and a half guess what? The phone did it all over again. Called AT&T yes, I was outsourced and they guy on the phone was trying to get me a new SIM card and he never did . He said he would call me back never happened. So, I went back to the AT&T store saw Vince who said he did all the steps he could do the last time I saw him and washed his hands like pontius pilate and I walked out. This stores customer service is horrible to say the least. If you are not in the store to buy a new phone you the customer are wasting their time. Laughable to say the least. Without us as customers there would be no AT&T store or company. If you go to this store to ask for help with your phone good luck. Why don't I get a new phone ...because my time to exchange the S25+ expired and I would half to buy a new phone all over again and I am not willing to pay for two phones. I don't need that, but hoping Samsung can help me. Fingers crossed. AT&T once again from you I got BAD CUSTOMER SERVICE and it won't be the last !

The Mgr. (Francisco) & overall CS @ the store located @ 1064 Mission Ave. in Oceanside, CA was…read moreABSOLUTELY HORRIFIC! I made 3 trips to this store over a 14-day period trying to get a defective phone problem resolved for my 89 year old mother. She's had the phone for less than 30 days & has NEVER been able to even turn it on! Bottom-line, these trips were a COMPLETE waste of my time WITHOUT any resolution of the problem & the Mgr. was TOTALLY worthless. Perhaps the worse part was his poor, disrespectful, & contentious attitude that was totally UNACCEPTIBLE! I conveyed this to him & said that I'd be posting on social media to make folks aware of my experience, but he didn't seem to care & replied, "That's your choice." When I asked for the franchise owner's name, he refused to provide it! So RUN, don't walk away from THIS store & the service carrier...NOT worth it!

From the owner: Switch today & enjoy America's largest 5G network.read more

HORRIBLE! I opened an account at Cricket and ported my 4 numbers in. While there, I noticed that…read morethere was an asterisk where it stated that I can text internationally. I asked the service representative very specifically about one country that I need to have daily messaging back and forth to. He said that it was OK to that country. Once we had the service, we found out that that country was not covered. Now I need to drive 20 minutes and wait in line at the store to get a refund. in the meantime, I will have no phone service because I ported the number. The service rep, Isai, refused a refund. DO NOT DO BUSINESS WITH CRICKET IN OCEANSIDE THEY ONLY CARE ABOUT SIGNING COMMISSIONS AND DO NOT CARE ABOUT YOU!

The service I purchased dropped calls and internet where I live so I went to the Cricket store to…read moresee what they can do, they said everything was normal so I tried it another day an same problem. I went back to the store and asked for a refund. The clerk said I would have to talk to the manager for a refund. He said the manager would call me the following day. he did not. I went back to the store later that day and the manager was not there again. I told the clerk I was very upset that the manager has no concern to call his customers, he said he would ask again for the manager to call me. The next day the clerk called and said the manager told him he would not give me a refund for the service I can not use or any kind of credit. You think they would at least try to address my concern but not at all! Poor customer service!

I lost two years of pictures after selling my laptop and buying another here. Goodbye wedding…read morevideo, I guess

Good day to anyone reading. I found Zippy Laptops on Google in Oceanside and could not be happier…read morewith my new Alienware 15 R3 model. I'm able to setup three external monitors plus the laptop screen allowing me four screens for trading. I have not had any issues with this system and it truly is the best laptop that I've owned. With Steve's guidance and knowledge on the different systems, he knew exactly what I needed in order for my to be completely satisfied. I am now going to be a repeat buyer and even looking for a surplus buy for the business I'm partnered involving virtual reality. If you need a trustworthy system at a great price, I would suggest Zippy Laptops, not to mention he offers a money-back guarantee if not satisfied. Joe Martorano The GRID, Oceanside 614-625-3972

Super impressed with their expertise and customer service. They saved the day with the quick iPad…read morerepair. Fantastic!!

I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

Had a wonderful experience the other day here. The phone I was originally given broke and the young…read moreman found a way to get my new/old android to replace it. Thanks for him taking the time to do that, as well as talk me through how I am able to use the phone I prefer. This establishment makes getting the government funded phones, for those of us in temporary need of help, easy and quick. You're treated in a respectful manner, and given a phone and plan.

I had a great experience! Everyone was professional and took care of me and my friend. I would…read morerecommend to anyone needing phone service!

Went to the shop with broken PS5 fan connector (pretty common in ps5) and a lot of dust. Everyone…read morequoted me a lot of money. He was very reasonable and gave me a good deal. If I break anything I would take it to him again.

Great customer service! They had a battery for my relic of an iPhone and promptly switched it…read morewithin 30 minutes. Price was reasonable and quality work. Would go back for any other phone problems that may occur. Thanks!