This particular T-Mobile location is in the Waterford Lakes Town Center so expect it to be a busy…read morestore. Service was friendly enough, though definitely sales-driven. The store is bright and they have a decent selection with different price points. Again, they have a decent selection and as far as the service goes, I have been with T-Mobile for decades and have been overall pleased. It is almost time for a new phone, so I was checking out the various models. I saw a few that I liked. I will give here four stars.

This location is almost always busy…read more 8p on a Wednesday night, four employees helping guests, and theirs a line to be seen. We were greeted at the door, but still had to wait a while to be seen. The service was good, but it was obvious they are in a rush to get us out the door. I would recommend a smaller location if you're in a hurry.

It's been a minute since I have been in this store. My experience in the past has been annoying,…read morebut I went there yesterday and I walked right in and got help. Everyone was welcoming and made sure they opened my door in and out of the establishment. Louie was helpful and got me everything I needed WHILE saving me some money! I came in the next day to make some changes and this time although the place was busy I received support almost immediately! A big difference from years past.

If I could leave a negative star instead of a one star review, I would. My experience with at&t has…read morebeen awful and I regret switching from T-Mobile. I went in with my fiancee and they convinced me to switch, so I did to be on a plan with him that was cheaper. Big mistake. The woman helping me never advised me to turn off auto-pay and so T- Mobile charged me the full amount to switch To this new line so I paid out of pocket for that with money I didn't have. Secondly, they gave me a phone that only works on WiFi so if I'm trying to make any calls or use internet, forget about it. Thirdly, I have been trying to work with AT&T to get them my old bill and have my rewards from switching given back to me but this has been a joke. The fact that I cant even get to a prompt to ask for a representative is absolutely ridiculous. They have the internet, home lines and mobile all linked as one when they should have a separate line you can call for cell phone issues. Nevermind that, I went back into the store to have a HUMAN rep help me and that was even worse. Unlike the first time I came in where they greeted me and were eager to help me, it was like I was a bother. I asked two representatives for help. The second one briefly walked me through it and then turned to the tv and continued to watch the soccer game on TV. He then walked away and went in the back somewhere where I could no longer find in. Needless to say, I walked out feeling upset and lost. I was told by my mother in law to go into the Apple Store and seek help there. I am so beyond over it. AT&T SUCKS and I have never in my 34 years had such terrible service. DO NOT SWITCH TO AT & T

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

Won't update infrastructure and crappy lines with a monopoly in the Waterford area. There's always…read moreoutages and no competition.

QUICK, EASY, AND FAIRLY PRICED!…read more I will never go to anywhere or anyone else for service. Such friendly and honest staff. Whether it's a simple screen protector like the one they did for my mom's new phone (she keeps dropping her phones) or a full replacement. This establishment is the best of the best!

Yousaf was a lifesaver. Wife's phone got a little bit of water on it at the water park yesterday…read moreand went into the green screen of death last night. They opened up at 10am and Yousaf had me taken care of in 45 minutes. Such a polite man too! Highly recommended.

Great customer service. Very friendly and knowledgeable! Was quoted 4 hours due to low staff, but…read morethey fixed my phone in less than 2 hours! Will come again, hoping it won't be necessary

Jeremy and Darryl were great help got me in and out with my surface book. Will be going back…read morecustomer servers was great.

great experience from the moment you walk into to this store. the owner, tomas greeted me and asked…read moreme if i was henry who had just called. after asking me my how long i intended to have this phone, i told him i wanted to use this phone for the next couple of years. he said some customers just want a new oem glass to maximize the trade in value and others wanted a genuine apple glass. after installing both types of glass, i chose the apple screen. tomas was very respective of my time and answered all my questions. he showed me phone cases that are uploaded with ones' own pictures. no high pressure sales at all, but just a very knowledgeable technician and business owner. a great guy and and a very satisfied customer. henry r.

Very good customer service , and fast. He told me my iphone may be beyond repair because it had…read morebeen dropped from high up .... Then had it fixed in less then ten minutes with a new screen and didn't charge extra for missing screws. 100% recommend to anyone to come here !

My husband's car key fob was a mess. Batteries plus offers a service where they replace the fob and…read moreprogram it to your car. For our car fob replacement was $79 and programming the fob is $69.99. 1st step, drop off key fob. They called about 2 days later it was ready & 2nd step is to program the fob to the car. When we arrived they said it would be about an hour. But thank God, we waited 15mins, they came out, worked on the fob and it was done in 15mins. Great.

Speedy and easy to o get our car key battery replaced. Roughly $15 per key and the guy working was…read morevery straightforward and direct

Had my gaming PC repaired after it was freezing every 2-3 minutes. The staff was friendly and…read moreefficient, and they completed the work faster than I expected. Highly recommended!

Quick service by knowledgeable staff. Always courteous and polite. The only negative is the cost…read moreof parts. But I don't think the company has control over that these days. Other places quoted similar parts costs

IKEA has set up a small showroom inside the Waterford Best Buy location. The showroom combines…read moreIKEA's home furnishings with Best Buy's high-tech appliances, focusing on kitchen and laundry room designs. Design and planning: Customers can explore the Best Buy showroom and work with IKEA staff to plan and design their spaces. It is a "plan and order point," meaning there is no stock to take home, but rather a place to design and order products for delivery. Once you have designed your space and placed your order, the IKEA products will be delivered directly to your home. For IKEA: This move extends IKEA's reach and gives customers an opportunity to get design help and place orders without visiting a full-scale IKEA store. For Best Buy: This partnership helps Best Buy remain relevant by offering a unique, integrated experience for customers who are planning home projects, especially kitchen and laundry room remodels. I attended a grand opening event where the first 50 customers got a bonus surprise bag. The event staff from Millenia was coordinating and the new IKEA staff was on hand. I did not order but admired the IKEA quality and value. The showrooms were also added to Daytona and Melbourne Best Buy locations.

This Waterford lakes location has been my go to Best Buy ever since I worked at the WL TJ Maxx in…read morecollege, where I opened up my Best Buy card over 10 years ago. Throughout the years my family and I come here for our home and electronic needs. Needless to say, I have always loved this location and typically have had no problems. For the most part, I am an in and out customer, I do not like spending more than 5-10 minutes in a store. I go in knowing what I want and do not like wasting my time or the associates time. Unfortunately today June 28th 2026, I received the worst customer service encounter in my life. I went to Best Buy at 5pm to replace my Apple Watch where I was purposely ignored and overlooked by one of the store associates. When I arrived there was a customer being helped and I patiently waited, as they were there first. This employee assisted her for about 10-15 minutes. As I waited, there was a group of three employees that walked past me with no acknowledgment but I just figured they were on their way to another department. Towards the end of their encounter the one associate turned back, made eye contact with me, then proceeded to turn back around and finish up with his customer. Before I could ask him to assist me with the Apple Watch he then walked off. He did not address or help me in the slightest, instead he went over and started talking to other customers who arrived after me. This whole experience at Waterford lake was disheartening and uncomfortable. I did not realize Best Buy allows for what was blatant discrimination. Shocked by the lack of customer service and the realization that I was not going to be helped; I decided to go to the colonial location. Although it was very inconvenient to have to drive further out, it was much worth it as this was a much better experience and I was able to buy my watch in under 10 minutes. As someone who worked retail in the past and even now that I work in corporate, I understand the importance of customer service. I was always taught and I know that you should always treat customers with respect and dignity. This not only makes you look good, it makes the company look good and leaves the customer feeling good. To conclude, I hope this is not the direction that Best Buy is heading towards as I do not feel comfortable spending money at a company that trains their employees to leave their customers feeling small.