Johanna is amazing at customer service!!! It's been a long time since I've seen a young person or any person demonstrating such care and thoroughness as she has. Kudos!!! read more

Verizon is actively screwing me, refusing to help me issues after removing my military discount. Then wont generate transfer pins and are refusing. to let me transfer service. They also took money from my account that they were not supposed to and a refusing to refund it also trying to charge me an additional bill. Terrible company who is just another money hungry conglomerate. read more

I got a text from Verizon about paying off my old phone and getting a new one and since I've been running out of storage on my phone I decided to do it. The Verizon guy was very thorough in helpimg me choose which phone and plan to get. Love my Google Pixel read more

Erick was able to resolve an issue I've been struggling with for weeks now. he was also polite, friendly, and communicative. thank u erick!

I'm am so satisfied for the kindness and patience from TWO people. Assistant Mgr JP and Sales Rep Danny. At the time of opening they were very, very, very busy! I understood their decision making of who could be the best representative to approach a certain decision. These two gentlemen went above and beyond! Answered all my questions and concerns regarding my well being and my Verizon Account. I'm more than happy to show my gratitude and appreciation for their customer service. They listened, questioned, supported, and gave feedback. Verizon ya'll are in good hands with these two gentlemen. You both made my cloudy days look like a better brighter beautiful day. Thank You! read more

I had a very disappointing experience at this Verizon location. I was given incorrect and misleading information by a representative named Eric regarding Apple Watch pricing and trade in terms, which directly affected my decision to move forward with the purchase. When I later returned to clarify inconsistencies in my bill, the information I had originally been given was denied, and my concerns were handled in a dismissive and unprofessional manner. Attempting to resolve the issue in the middle of the store felt uncomfortable and unnecessarily public. Because of the inaccurate information provided at the time of sale, I was required to pay a $50 restocking fee to return a device that I had been told would be free. This charge was avoidable and stemmed entirely from unclear and misleading explanations around pricing and credits. Overall, the lack of transparency and accountability left a very negative impression. I no longer feel confident trusting in store sales practices at this location and would strongly encourage others to ask for all terms in writing before agreeing to anything. read more

I was have an approved credit application which is what they told me I needed and they lied to me and won't let me get a new phone and line. This organization from top to bottom are rude and inconsiderate people. I was thrown out of a store for being in there trying to pick up a phone at 7:01pm on the 18th of April. People please don't pick Verizon to go with. I was also called the N word when Sam at 1305 S Alma School Rd told me to leave the store for no reason . Sam is the manager there and said I wasn't gonna wait 20 mins for me to pick up the phone and leave. Sam proceeded to be rude with me and said he would call the cops on me if I didn't leave. I have been in retail sales for 25 years and that is the absolute worst I've ever been treated and this matter needs to be dealt with asap . I need a phone call to also fix my issue . Now, 4807014556. read more

I've had to stop at the store three times now within the last three weeks and the issues seem to be ongoing. First time it was regarding the outage. The line was so long I had to abandon it. Second time I had placed an upgrade order and they had cancelled it directing me to the store without explanation. Store staff had no explanation either nor offered any credit to my account for the issue. Lastly I was there a few days ago to drop off my trade in and the trade in promotion showed cancelled on my account for no reason the agent said he fixed it but in the event after a day if it did not show fixed to reach out. It has not been resolved and now I'm having yet again to reach out to customer service to get it resolved. read more

Bianca and Manager on duty were no help at all they had no solution to the problem I was having with their services . all I got was my apologies read more

Store cancelled my order and then online says it's in stock. Customer service was no help and was on the phone 3 days for them to just say if you want the watch it's available now. Save your time and get service elsewhere. read more

Completely useless for phone plan changes or setting up new plans. They gave us a post it note, and told us to call the 800 number. We tried it, and it was to switch phones to an existing plan, not to set up a whole new plan like we wanted. Basically because we weren't buying a new phone, they didn't want to help us. I think this location doesn't make any money unless they sell sell phones and they don't care about helping with existing customers. If I could give them zero stars, I would. read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

STELLAR SERVICE. right when I walked in the door Johanna (sorry for spelling) instantly helped me out. The whole process was painless and so fast. I nominate Johanna for employee of the month. read more

i was trying to buy 4 iphones today; the guy who was "helped" me, was so rude, not polite. i don't know his name; sunglasses, about 60 years old hispanic/american. his answers about my concerns and my doubts was so bad. never going back to this location. i just stayed in here 5 minutes. thanks to this kind of service, other companies growing up. en esta tienda en particular hay un trabajador, chicano, de unos 60 años, usa lentes y tiene barba... que piensa que nos está haciendo el favor. comencé hablando en inglés, y cuando le hablé a spanish, comenzó a tratarme mal. ni siquiera le importo que iba por 4 nuevas líneas y 4 celulares. mucho cuidado read more

Just go to another store. I fear that this one the people working here are incompetent. "20 minutes" they said. Guess what, I had to come back three times and not because I messed up. Because they did. They admitted they messed up. My address is right in between two Verizon stores and I choose this one. Big mistake. I will never forgive myself for making that decision. I hope no one else has to do this because this was probably the most frustrated I've ever been. Just go to another one. I haven't been to any others, but they have to be better than this one. Honestly a monkey is probably better than this one. There are not any words in the English language that explain how I felt in that store. However, there are some that are close that I will list here: Exasperated Wrath Venomous Incensed Tested Livid Rabid Devalued Patronized Trust me when I say don't do it. If for some reason after reading this you still feel the need to go there, just ask for the manager to help you. If they say no, fight back. But try your hardest to not step foot in there. Don't take the leap of faith. Just go to another one. If there are any employees reading this review my advice to you is to not get people's hopes up on how "quick and easy it is". And for the love of god please be realistic and manage expectations because our time is valuable. If we would have realized how long it would've been, we probably would have still done business with you but we wouldn't have written this yelp review, and told everyone we know that they shouldn't go here. Take this as a lesson to be honest and to not destroy people sense of optimism and hope. read more

This whole store is terrible it's not even just the employees , I see why Verizon isn't talked about because their stores have the worst customer service ever!!!! They do not care about their customers, I did not feel prioritized, they were no help as a new customers and I wasted my time and couldn't even pick up my phones that I was approved for!! I'm seeing the worst reviews, you guys need to bring cooperate into this location and rehire completely, idk why I can't give them no stars at all!!!! read more

Kind and helpful customer service, helped me get my cellular going. Most notably, there were ~8 workers present, which I've never seen at a cellular store. :) read more

I've loved and have Verizon for the past 10 years and have never had such a bad customer service experience. Sid was the agent helping me and was an absolute jerk. He had no nice way of exposing anything. I wanted to trade in my phone and he said I couldn't till I paid it off but had never had that issue before. Verizon has a trade up program so you just trade it in and pay towards the new phone. I had an older phone I'd like to trade in and he was unwilling to explain how that might work or what I needed to do. He was just not very customer service friendly what so ever. As I was waiting be called I noticed two other customers get upset with him and one even asked for his name that's how rude he was. I'm glad she did so I could add his name to this review. read more

The best customer service I've had in years! The entire crew was customer focused. Every time a customer can in they quickly greeted and took care of the person. Everyone was very knowledgeable and friendly. They also supported one another as needed. What a great team! Big thanks to Heavenly for taking great care, sharing knowledge and making my experience the best. Thank you!! read more

I was Attempting to transfer over from T-Mobile to Verizon after my decade with T-Mobile because Verizon solicited me an offer I could not resist. They offered me the world. As it turns out my whole file, #, contract was so messed up I spent hours resubmitting my order even after I fit the phone in fact I I tried so many times to correct this that my credit got impacted. I was receiving calls that were from unknown numbes but they were already numbers programmed and registered in my phonebook identified with a mental and I did receive call one day from a gentleman that tells me that all of his friends calls are getting forwarded to my line-that's how many times they attempted to process my order.) My Verizon online mobile app wouldn't work because it was connected with some other user and that's a whole other controversial issue on its own but to make matters worse I show up to the store and I am asking for assistance and the manager tells me that despite the evidence there is absolutely nothing I can do without penalty. He was rude s d controversial and even went as far as to mention that the customers are always wrong yet he will do me the favor of leaving me phone less with no service on despite the well documented errors we just addressed on behalf of Verizon. I pointed out to him and he represents Verizon and he is behaving very unprofessionally his response could have been go ef yourself had he not been wearing a uniform. He hastily offers me too leave the plan but he would have to charge me $50 and I know that fee can be waived I have friends in the business that have the same job is this dude and I know that they are 100% able to wave that fee so long as they are willing to but he was controversial he was not apologetic for what I had been through with and all things considered and I had some really crazy things going on with my phone and he was not the least bit helpful Ricardo on the other hand was a breath of fresh air Ricardo was very very very helpful he went above and and Beyond and listened to me and Ill admit that I was not being very pleasant to work with because I was scared and nervous but Ricardo' was just very genuine patient i'm more so disappointed with the whole business Verizon after hours and hours was wasted on the phone, after multiple promises for most agents of all different areas manager, supervisor, escalation etc that would promise they would call me back never did after my last attempt to reconcile this disaster I left a store like a dog with its tail between its legs, embarrassed let down overly disappointed but I really just wanted to give a shout out to Ricardo because he really was helpful and I really appreciated him in fact the only reason why this review even gets a three is because he brought me up from the most negative experience ever to a less than negative experience ever. Ricardo thank you for your patience your understanding nature and your willingness to help resolve and the issue you're going to have that dude Matthew's job in no time. on a side-note for anybody else that comes across this review that works for Verizon please refrain from allowing Matthew to be the door greeter Matthew should not be greeting anyone anywhere. He has such bad energy The not even a dog that was locked in a room for an hours would be happy or even feel remotely good to see him because he has a negative attitude and When you walk into a room & are greeted but with that negativity it's sets the tone for the rest of the encounter read more

Needed to make a return and was told there would be an hr wait. An older woman who was handicap, on oxygen, exploded her situation to either a millennial or GenZ worker and he frustrated her that she yelled at him for not listening to her. Ole boy with a patchy grey hair and bald came over to her and told her "If you don't calm down we have the right to refuse service and before walking away tell her "Cool It!" She wasn't an issue till a white woman said something to an associate about her. Everyone has their story and we don't know why this handicap woman was upset but the guys who work here have zero customer service what so ever! 2/26/22 read more

wouldn't even give them 1/4 of a star. I have been with Verizon for countless years. Close to over 20. As of today I will now be leaving them. I contacted Verizon multiple times in the past 27 months. My husband passed away in April 2020 and I contacted Verizon and disconnected his iPad. They only reason I did not disconnect is phone as well, is because my daughter end up taking it over and we change the number. Verizon has been charging me for an iPad for 27 months that has not been used. I have disconnected it , and we disconnected it . I have called and canceled it. I have gone in and asked them to help me make sure it's disconnected!!! This has been going on for over two years and they just continue to tell me they have taken care of the problem but, they continue to charge me. I was on the phone with Customer Service for about an hour and a half today and they offered me a $20 Credit for the inconvenience. They will not pay me or reimburse me the money they stole for the past 27 months. You're stealing from a widow off of her dead husband's iPad that sits in a drawer and doesn't even power on. Not only is that I'm ethical, it's pretty disgusting. So instead of reimbursing me and doing the right thing, you're going to you literally cut ties with someone who has been paying well over $200 to you monthly for about 20 years. Idiots!!! Too many phone companies to choose from. if you're considering Verizon, don't. We've noticed issues with that for years. We were just too exhausted dealing with cancer and death to switch companies. But this gave me nothing but motivation to go elsewhere. read more

Hello there, The lady who helped yesterday to setup my new account was great. Yet, there was an issue. I came back. The person there had fake nails 3 inches long and couldn't type for her life. I was coming from ATT where their sales person had...3inches long fake fingernails. Bottom line, what the fuck with these companies hiring these morons? We are now in a system where companies can't push aside candidates because they might be sued. People with fake fingernails should never be in a business needing typing. They are useless and wasting your time. read more

Associate was very helpful and explained my new plan very carefully. Was very pleased with the service.

Walked in for service because no one answered the phone when I tried to call 6 times. When we walked in at 3:20 in the afternoon we were told we would not be helped until the end of the day. And they didn't answer the phone IN A PHONE SERVICE STORE because they were too busy. The phone should always be answered in a business. If you're too busy then hire more people. If I have to wait 2 hours because you're too. HORE MORE PEOPLE read more

Verizon has the worst customer service possible. I tried calling and it took me to a chat session. Even on the chat session and no one answered. Headed to the store and they are taking appointments only. Must be nice that they're making so much money that they can turn away business. Final straw, switching to another carrier who wants my business. read more

Verizon - Mobile Phones Near Me - Phoenix, Arizona

Worst experience ever. After buying a phone for my mom and her having it for two weeks, she changed her mind and wanted an iPhone. When I went in all they told me was that I had to pay the $50 re stocking fee. (Which I was fine with) I tried to exchange the phone for an iPhone XS. When the guy checked my receipt he told me I had to put $300 for the new phone. So I asked for my refund and cancelled my phone plan. Hopefully AT&T is better than Verizon! Wish I didn't waste my time with this company. read more

I'm in the market for a new iPhone and first called the Apple store to learn that they are not allowing customers to shop in-store at this time due to Covid-19 so the only solution was to order one. Since I was down the street from Verizon, I decided to stop by and see what they were doing during this time. A friendly team member greeted me outside to hear what I was there for and also informed me that they were completely out of the phone that I was looking for at all Verizon stores across the state, so ordering would be the best way to go. I felt so bad for him as he had to turn many people away (and I could tell it was hard for him to disappoint folks), just in the few minutes that I was standing there. They are only taking appointments at this time; no spontaneous in-store visits at all. That said, I definitely respect that they are keeping our community safe during this time. He could not have been nicer or more respectful. He answered all of my questions (my biggest concern being transferring everything on my own without the help of a pro when the new phone does come). Even though I didn't walk out with a new phone, I felt taken care of and had a friendly interaction with this store! read more

I can tell you Raf a customer service representative was very kind and patient I have a hearing disability and he took the time to listen to my story and represented me to the insurance people he did not just say here call these people! He actually took the time to assist me. Thank you Verizon for hiring a knowledgeable and compassionate man. I feel blessed he was working on this day I went in to the store. Thank you Raf!! read more

Sid was so rude the minute I interacted with him. Stay away from this guy if you go to this location, he should not be in customer service!! I asked to talk to someone else after 1 minute of listening to Sid and his weird attitude and energy...and ended up with Heavenely who was totally sweet and helpful and an actual normal human being. Thanks to her for changing my experience into a great one!! read more

The insurance is bunk. Took almost 4 hours to get a claim filed through Assurion. Then the replacement came w/o any actual instructions

Okay. So here it is. I HATE dealing with my ISP or cell carriers. Very very rarely will I have a good or quick experience at a Verizon store. Danny (Daniel) at this Verizon store changed my whole perspective. Everyone was nice, friendly, and efficient. No room to complain about pricing as it is all MSRP retail pricing anyways. Danny went above and beyond for me by following up THE DAY AFTER I had left when he figured out a solution for me. I came back in and my needs were met!! Buy your cell goods from Danny! read more

I was having an issue with transferring over my content from one iPhone to a brand new iPhone purchased at the Verizon store. Took it to Apple Store & they weren't any help. They informed me it was a Verizon issue & should take it back. We came to this store & was kindly greeted by Fernando "Specialist". Not only was he understanding but he was actually kind enough to listen to my frustration. He made the experience worth while! He took us through a step by step & was coming to check up on us while assisting other customers until our iPhone transferred all the important content from one phone to another! Now that's GRANDIOSE customer service. Stores need more specialist like him that are there to help everyone regardless of the issue even if there isn't a sale involved. Thank you for the experience, sincerely Xya Soul, LLC read more

I personally do not enjoy my Verizon experiences anymore. This corporate company has degraded to absolutely the worst customer service out there. This store particular I had a terrible experience in. I asked one question about my policy and got a handful of jumbled responses and asked the guy to slow down and explain to me my policy. He got upset some how and told me that I wasn't being clear enough and he was going to have me talk to the manager. I'm sick of this company constantly failing in giving their customers direct information and trying to get the customer to buy a new phone to fix their issues. Do not go to this store. They do not know what they're doing and the technicians aren't trained well enough to answer logical questions. They are a bunch of young guys that just want to sell you a phone. The customer service and bed side manner was a complete disappointment. Verizon definitely just lost a family plan. read more

Worst customer service in the entire world. Zero Stars. They are awful because they don't have any accountability.

Went in there for 45 minutes just to not come out with a new phone switching to t mobile fucking retards

came in today to switch to verizon for the trade in deal. Pablo was a super cool guy and made it quick and easy, i waited hours at t-mobile when i used them and this literally took 20 mins. :-) read more

Levi was awesome help! We were trying to figure out my whole phone situation and were on a time crunch and were able to get everything figured out fast and easy. Really appreciated the staffs attentiveness and help through this process and Levi was the perfect person to help us! read more

Rafael is the man! He was so quick, understanding and accommodating to me and my dad. We are not the most technology educated people, but having Rafael's assistance made us feel comfortable with our decisions. Thank you! read more

Rafael is amazing!!! Went above and beyond to help me get my service fixed which took 3plus hours while other employees just kept telling me to come back another day. read more

Staff is unbelievably disrespectful. I only inquired about a device upgrade fee and they refused to look up my account & dismissed me, all within 60 seconds. I recommend going to literally any other Verizon store in the greater Phoenix area. read more