Okay, let me prepare you for an "in store" Verizon experience. I worked retail at the Verizon store in Redmond, Wa for a little over a year. Previous to that I worked in business support for Verizon for over 4 years. Verizon as an company is an excellent company but the stores are all about money and hitting your numbers. When you walk into the store employees are basically coached on how to get you to upgrade phones when you don't need too, change plans when you don't need to, add addtl services that you really don't need and basically spend more money. Most of the employees just want to be helpful but management sucks. So when you walk into a Verizon store know that they're only going to suggest things that improves theirs and the companies metrics. The store is graded on adding features to your bill (roadside assistance, insurance, ringback tones, etc) selling you accessories and changing your plan. None of these are bad things, we live in a captialistic society so no company is out to NOT make money but as long as the consumer knows what's going on then its better for all parties involved. read more

Wish I could rate it zero stars. We went in to upgrade our phones after our 2 year contract expired. We wanted to stick with the 2 year plan, despite the salesman trying to get us to go on Edge. We said we wanted to purchase the phones with the discount for the 2 year service plan. The phones should have come to around $500 and some change. The salesperson was trying to apply some discount and wanted to change the primary number from my husband's number to my number for some reason and when that took WAY too long, we told him to forget it. We then proceeded to look at cases, as we were getting my son his first phone (free with a 2 year contract). It was getting close to closing time and the sales rep said that because we were such good customers, over 20 years with Verizon Wireless, his manager authorized giving us a BOSE docking station for free. When I questioned and said that we didn't want to pay for that, he assured us that it was free. Long story, we left the store paying a little more than $500 as expected. What we didn't do was look at our receipt. BIG MISTAKE! When our bill came due the next month, we found out that the sales rep switched us to the Edge plan without our knowledge and that the $500 we paid was the taxes for the three phones and the BOSE docking station! What a complete scam!!! After confronting the rep, he of course lied through his teeth and claimed that he was just trying to save us some money. Stay away from this store and their deceptive sales tactics, particularly stay away from Ben Benjamin, the sales rep that swindled us. If you do go to this store, check your receipt before you leave the store. We are stuck with Verizon for awhile but we will be switching when economically feasible to do so. read more

This review is for Sean M. Usually my experience at Verizon is not the best but working with Sean was a true pleasure. He was extremely knowledgeable, honest and patient. I never felt like I was being upsold. If you go to this Verizon store, ask for Sean! read more

Your review helps others learn about great local businesses.I wish there was the ability of a "BLACKHOLE" rating!!! I have never seen such a stupid "store manager Angel" at ANY other retail store .... EVER that stupid. My interactions have been a combination of all posts here. I have had great employees and unfortunately the last have been disgusting. Last year I had an upgrade available and went in to see what they had. The person then was great. I had to comeback and pick up the phone a few days later. I had 1 of my teenage sons with me. The guy there talked me into upgrading his phone. It was 2 months BEFORE the contract was up. NO PROBLEM!!! They did what they said they did. Lower my bill. A few months later I needed to replace my other sons case and AGAIN they were able to upgrade his phone a few months ahead of time. I NEVER once even requested that they do that. Then here comes their incredible levels of stupidity. I always buy the glass screen cover because after all they are teenage boys. 1 dropped his phone and the greatest thing happened .... the cover protected the screen. So of course I went to replace it. After all $60 is way cheaper then $700 to replace it. So I went in with the silly notion that I could go in and just pick another 1 up WRONG!!!! The clown at the door said he needed my #. That way I could be assisted. I told him I knew where it was and walked over there with him. He then stated they still needed my # to process the sale. I gave him the benefit of the doubt. He said 5 minutes max.... 20 minutes later after me asking repeatedly he said he would go check. NEVER came back out!! Then the sales guy working with another customer asked me if I had been helped. My jaw dropped. Silly me I thought the door clown did his job. The sales guy took care of me in 3 minutes!! He also gave me a $25 gift certificate for the hassle. I ordered a car mount with it a few months later. A few weeks after that it broke. I went back in and the store manager at the time (Mike I think) was taking care of customers. I showed him the car mount and without hesitation he went to the shelf and gave me a replacement! No hassle. TODAY we went in to look at a new phone for my wife. We started to order 1 on line but my wife wanted to go and look at them. The sales lady Gina was great. She came over and explained to us our options. As she reviewed our account she said we didn't have any contracts on her phone but system was not updating. She went to talk to her "store clown Angel" oops I meant "manager". He cleared the issue and we continued the sales. Then the system had the issue again and Gina went back once again to get it clear and authorized. WRONG!!!! He came over (of course with his ratty shirt and wrinkly pants). With the highest level of "yeahs and uhms" to explain how the system now says no upgrades till April 2016. Which confused us since we truly do NOT have any contract on her phone. Not to mention the best part was he had already cleared it and authorized it twice. He then proceeds to tell us that he can't do what he already said he did twice!!! Even better, he said even if we were to buy it later we would need to turn in her current phone. I advised him that we really were not interested in any sort of discount to trade in her current phone. He made it seem like there was NO choice for us other then hand over her. We begrudgingly shared why the phone was so important. My wife just lost her father to cancer after his 3 year battle in January 2016. We explained that there are voicemails, pictures, text and wonderful memories of him and we were not going to take the chance of losing ANY of it. In the past when we had upgraded, data was lost and we have other friends and family members with same issues. I am NOT saying they did it wrong but it's one of those situations that we would not go into. He also said he was not able to 100% guarantee that they would be able to transfer the data. So I asked if they could do what they have done twice already and waive the last month. That way we can just buy the phone with no BS. He then came back with the system does NOT allow for that to happen. Gina seemed to have referred again that he had already done this earlier in the day for another customer. I put it in what I would hope made it easy for him to at least "think" about it. We are talking about $30 vs close to $1000.00 (1 of my sons needed a new glass protective cover, case and the portable battery pack). I have never resorted to that but holy crap!!! We have never paid late and I am a gadget freak so I of course buy phones every other year and almost every accessory that is offered. He dug in and pretty much told us to go spend our $$ with another carrier. Verizon you really need to have some basic standards and introductory to business management. The most embarrassing thing is the company that I work for is a partner with Verizon. I even get an employee discount. GREAT "Management Anal" oops Angel. read more

Verizon lies in its claim to have great coverage. Our service in terms of dropped calls and poor reception has gone way down to levels similar to 2008. They tell me I now live in a marginal coverage area. I haven't moved. So services improved from 2008 until 2017 then falls off and now I am in a marginal coverage area. Want to make a bet it has to do with some sort of cost saving measure Verizon has come up with? They open tickets for me and my neighbors then tell us we are in their marginal coverage area. Most expensive bad service I can imagine. Shopping for a new carrier. Verizon over charges and now under delivers. Tonight we are having heavy smoke and bad air quality. Phone doesn't work inside. What a waste of money. Verizon. read more

This is a hard review to write as I would have given the store one star. I bought a 6s IPhone. The guy who sold it to me didn't even bother to transfer my emails and photos. He kept trying to sell me other accessories in spite of my consistent "no". I returned to the store for help with the things he didn't transfer from my IPhone 5 and luckily got Justin who spent 50 minutes with me, managed to transfer my photos and gave me good advice and a phone number for Earthlink so they could help me with my emails. He was soooooooooooo patient with my lack of technological skill. So......if you go to Redmond, ask for Justin. He is great! read more

This review is long overdue.... a while ago I had a really bad experience at this store, it is the one closest to me as I live in Redmond... I was approached by Eric and I felt utterly hustled/taken for a ride after my experience with him.... He was a fast talker, loose on details, and kept pushing phone add-ons/accessories. Where he crossed the line was two-fold 1) He intentionally gave the impression that rebates I were to receive were dependent on purchasing the extras (which they were not) 2) He started to compile and scan the extras without even asking as if he could spend my money for me. It's clear that the employees at this store are incentivized to push accessories, we all know that is where the juicy margins are, but the way in which this is done at this store is deceptive and unethical - and most likely against Verizon Corporate Policy (I plan to reach out as this is a non-agent branch). Eric was acting as if he was trying to do me a favor, but he seemed too informed as to not know what he was doing (and if he wasn't that's a pretty bad problem too). Of course I left not purchasing anything and I will no longer go to this store; it is clear that branch management seems to condone this sort of behavior. read more

I'm a fan of this location because they have always been so helpful when I'm running into a bind with my bill or have questions. I talked with Jermaine (I think that was his name) this week but there are a number of others that have been great as well. I was trying to get data erased off my old phone this week since I switched to a new phone and he greeted me with a huge smile, was kind, helpful, and so ready to walk me through the procedure to get what I needed done. I laughed that he got me all the way to the point of erasing data and made a joke that I would have to press the button so he would not be responsible for it, but after I did a double check on everything, reseting my phone went very smoothly. He was very helpful since I drove to this location after having to wait so long at the Sammamish location that I finally left to drive to Redmond for help. I was glad I did, as Redmond was prompt and ready to serve its customers and had a number of people on staff to get things done. While I ended up switching my plan from Verizon this week to a cheaper prepaid plan elsewhere, it has been a treat to have these people with great customer service skills work with my needs in a timely and respectful manner, all with grace and a smile. Thanks so much and I hope more of your customers receive more of Jermaine's and others' great service! read more

I came in to see what the new iPhone 7 was like. I waited for about 15-20mins for help. I was set up with Jarvis. He wasn't dressed apparently for business. He constantly rolled his eyes at every question I had. He never picked up the phone to show me how it worked. I was just looking for more of a professional setting and to have my questions answered. It didn't seem like he he wanted to sell me anything. I'll just go to a different location. read more

This is by far the worst customer service store. Brian in particular. Whatever he said he can't do for me was eventually taken care of via phone call. Why bother to have a store!!!! read more

i went in there yesterday and arun was awesome! spent a ton of time trying to retreive my emails and mission accomplished! i will defintely go back in the future if need be read more

It started off as a very bad day. Ten days after a total hip replacement, my Iphone 6+ decided it would be a great time to quit charging. I entered the Verizon store in a walker and was immediately given help by Josh Kohn. Josh was amazing; he checked my phone and advised that I get a new one. He guided both my husband and I through the myriad of tasks one has to go through to switch from an old phone to a new phone. When he realized that I was losing strength, he told us to go to our car and then he proceeded to bring the phone out to me at every stage that required a password or code. It was almost like a "drive through" Verizon store. He was encouraging, sympathetic and totally customer oriented. I don't know how I could have done the switch without Josh's help. He even made sure that my monthly bill would be exactly the same as it has always been. He made the whole uncomfortable and time-consuming process a breeze! Well done, Josh Kohn. If I had a business, you would be the FIRST person I would hire! Because of Josh, I am a Redmond Verizon customer forevermore! read more

Just went into the Verizon Wireless store because the charging port on my phone isn't always working. The charger has to be at just the right angle for it to work. Tony was very straightforward with me, letting me know that if, when I returned my current phone, there was ANY damage, they would be charging me the full price of the "like new" phone. He was also very straightforward in explaining that my replacement would be a like new, not a refurbished phone, and clarified the difference. Tony checked to make sure there was no water damage for me (which there wasn't) so there would be no surprises after sending back this phone. He also answered a bunch of technical questions about my phone that I have asked at many different stores and was the first to actually answer my questions. He was incredibly knowledgeable, friendly, and patient with me. Even though I often have issues with Verizon as a corporation, I really appreciated my experience with their employees today. read more

I was hesitant to go to this location because of other reviews. However it was the closest location to my job and I was tired of my POS phone and was eligible for an upgrade so I went. Every staff member that I dealt with was friendly, with great smiles and senses of humor. I have been to both the Issaquah location (where I usually waited way to long) and the Covington location (where the employee told me his mother had the same phone I had and had no problems with it...so not helpful). Go to this location and ask for Brock! The only complaint I have is that Brock did not know who She Ra was (but he said he would look it up on his lunch break *smile*) read more

Tisk tisk tisk. I have not been this frustrated with customer service for a long time. I work in customer service everyday. I have somewhat high expectations, so sorry. I went into the Verizon store Monday to pick up a warranty replacement for my Droid incredible phone that was ordered for me. I wanted it delivered in store so someone could help me activate it -- I didn't want to do it at home. I walked in and was helped by bart. He started helping me to activate my new phone and I also brought my charger in because it needs to be replaced. The cord is frayed and the wires are showing and granted this phone is a year old, I don't feel like the charger should be frayed and ruined -- and I wasn't sure if this was a personal or common problem with this charger. I'm scared of getting electricuted and would like to replace it. I asked bart if the charger would also be replaced with my phone and one lady of his coworkers said yes! And he said no! Shook his head and kinda condescendingly said that the ONLY thing covered under warranty is the phone... (Duh, should have known!) He said its $20 to replace... I said I wanted a new one and didn't feel I should have to pay for it and wanted to know if it was a common occurence. He THEN decided it would be somehow beneficial for him to tell me "he's had this phone for 2 years and HE's never had this problem." I paused and said it was not helpful or beneficial to hear that, and it was inappropriate for him to tell me that his SINGLE experience with this charger was not the same as mine because for one, I don't care. For two, he was invalidating my problem as a customer with this charger. it would only have been helpful if he told me a statistic based on a population of people with this charger and how my problem is very rare and that he's sorry and let's see what we can do about it... But he handled it poorly. Then he threw my phone down and said I don't need to help you, go home and activate this yourself and stormed to the back room. I clearly pissed him off... The other staff members stared and ignored the situation like idiots until I asked for a managers help. At which point the manager was actually helpful but not very apologetic or sympathetic about my experience nor did he ask me what happened or if it was fine, which I don't need... But would have appreciated knowing he cared to KEEP me as a customer!!!! I apologized to the manager and bart for snapping when I saw him 10 min later but he hardly acknowledged me. Whatever. Immature. Furthermore... I wish my story was over. The mngr apparently transferred all pictures files and music and my SD card and packed my old phone in a FedEx box which I conveniently dropped off next door on what happy way out of the store! That night I go to retrieve my photos and they are missing. So I panic - realizing they must be on my old phones internal memory and my old phone was fedexed 2 hours earlier. Luckily the next morning the box hadn't shipped I retrieved it and returned to Verizon. Got a new customer srvc rep. Told him I need these photos transferred and that I was kintda bothered that they told me it had been done and it wasn't and I had unneccessary stress all night Kong wondering how to get those photos back. He said not everyone remembers info about this phone because its "old". I personally didn't know the Droid was old and then I questioned the stores intelligence level and feel thy should have a staff mtg so eveyone knows about the old Droid phone and the picture transfer issue so this doesn't happen to anyone else!!! Furhermore... He found it necessary to ask, "well how important are the photos" and I'm sorry, that's none of his business and clearly they are important or I wouldn't be back in the store dealing with it. Ughh. I've been to this locaion before and it was fine... But this was absolutely ridiculous. read more

Yes, sometimes you have to wait quite a while. It would be nice if they could call your cell phone when it's your turn. I have found all of the employees at this location to be quite knowledgeable and helpful. Since I despise calling Verizon 800 #s about their frequent billing errors; this store is kind enough to get the "main office" fix the errors. I will visit them in the near future because I am having troubles with my ATIV SE. read more

My wife and I bought new smart phones and tablets, here, and the purchase went well. BUT, when my Ellipsis 7 tablet would not work as it was supposed to, the service went south. Literally. My tablet was sent to a "service center" in Lavergne, Tennessee, twice, and came back the same, or worse, both times. When I went in for a third time, they wanted to send it back, yet again. When I told the manager, Joshua Hollbrook, that I wanted a replacement, he said absolutely not!. When I told him that charging me for a product that both of us knew did not work, was the text book definition of consumer fraud, he threw me out of the store. That was Joshua's version of customer service. By the way, the Attorney's General of both Washington and Tennessee intervened on my behalf, and I have a new Ellipsis 8 tablet. STAY AWAY FROM THIS STORE! They do not have any concept of customer servie. read more

The absolute hands down worst customer experience of my life! THEY LIE! Worse then getting food poisoning or handling an insurance claim. No matter what they say don't believe them!!! I asked them to write down the options they were offering me, after what they said a week before proved to be false, and they would not write anything down,because: "we cant be held to what we say for legal reasons". Basically they can say all they want and you cant trust any of it. I was a loyal customer for over ten years and then this happens, i will never go back. Go to Sprint, so much better! read more

I'd actually give 4.5 if I could. Michael was extremely helpful and friendly from 6s Plus preorder straight through to my eventual trade. The only thing that held the store at an overall 4 was when I brought my iPhone 5 in to trade, it came up as lost/stolen. It took several days to fix and might have been fixed sooner had there been a better system in place and if the powers that be informed Michael that it was fixed. Otherwise, it was really great service and Michael is an asset to Verizon. read more

I was deciding which Verizon store to go to. Redmond or Bellevue square. As I read reviews on YELP neither store had to many good reviews. But I went to Redmond which was closer. I went in with a up beat attitude instead of being FRUSTRATED. I think that can change someone's experience quite a bit. I needed to change phones. My flip phone was dead and gone so I just wanted to turn on my Son's older Droid he gave me. I had FRANK help me. HE WAS AWESOME!!!!! I don't need a smart phone but it's the way the world is going. I share a family plan with my Son so I was assuming I'd have to do that SHARE everything plan that you see ALL the commercials for. But FRANK understood my needs and told me he thought just lowering my minute plan would be a better route to go. Also if I needed to go back to the 1400 that I had I could and it wouldn't effect my Son who gets the 6GB's for us being LONG time customers and he lost his unlimited DATA when he upgraded.... I DO not like that about all the wireless companies.. They are ALWAYS changing the plans and it usually isn't in the customers favor.. But that is not the employees that work for Verizon's fault. Just the beast of the business.. So my hat is off to FRANK.. Also had 2 or 3 other employees come by and just see how things were going. So when they had a down time they were still helping on the floor. So the other reviews that said their customer was bad or understaffed. It wasn't that way for me. Frank went above and beyond making sure I was satisfied. Helped me figure out how to use the Droid ect... I do believe there is ALWAYS room for improvement with in ourselves and where we work so that is why I didn't give it 5 stars. Hope this helps someone see there are positive experiences at this Redmond store.. Thank you FRANK SO MUCH... read more

I've never felt so compelled to write a review on here until this experience w/ Verizon as it was so terribly bad. My experience was at the store on the Microsoft campus (which is not coming up in yelp) but I had a terribly rude customer service agent process my purchase for a new 2 year contract and phone. I visited all the store fronts on the Microsoft campus (t-mobile, AT&T, and sprint) and had the nicest service from all, but Verizon was terrible and I only opted to still go with them as it was the only service which provided coverage internationally, which I needed having just moved to the US from abroad. The service agent neglected to answer my question on roaming fees abroad, just said 'I don't know' in a sarcastic, sluggish way, which he did to other things I asked as well. When I was purchasing the phone and we got to the part on insurance, I spent some time carefully calculating the cost of the phone vs. the cost of insurance over 2 years - which he didn't have the patience for and skipped onto the next screen on his registration saying, 'just add it later if you want it', even when I said, no, I'd actually like it now. He was too neglect to make the request I had asked for. Well, might not be so bad if my phone hadn't been stolen the next day. I returned with a police report upon the store's open from the weekend hoping the store could help me, and spoke with the same agent who I purchased the phone from knowing he'd remember the situation. He did remember the conversation, but seemed delighted in my loss, laughing sluggishly and refused to do anything for me, but recommend I go onto craigslist or ebay to replace my 1-day old windows phone. Horrible horrible experience. I'd give this a 0 or negative number if I could, but can't seem to rate that low on this site. read more

I was hesitant to go to this store after reading the bad reviews, which seemed about equal to all of the nearby Verizon Wireless stores. However, after stopping by the Renton store and deciding to not work with the guy who would have been my helper there (I think a good person to ask for if you go to the Renton store would be Jesse, just FYI, unfortunately that was not who I ended up with), I went to the Redmond store and was helped by Tami, who did a great job. She was knowledgeable about the different features of the phones I was considering, transferred all of my contacts over correctly, was professional and got everything done quickly, including setting up my GoDaddy email, which as I know from experience is not always the easiest thing. So all in all I had a very good experience at this store. I think that over 50 percent of how things turn out when you go to a place like this depends upon who is helping you, and if I were sending a friend there I would tell them to ask for Tami. read more