If I could give negative stars I would - I went in months ago to trade in my device using their reimbersment program. I asked the sales person what the rules and regulations were and he said none - you just had to be a new customer to verizon and give them your old phone. I purchased my new phone directly from the apple store then went right back to verizon to switch over. When I went to submit my reimbersment claim, corporate informed me that I didn't meet the rules as I did not have a phone on their payment plan. I explained my situation how I was lied to at the store and coporate essentially said they didnt care and that its not their problem, they just keep quoting the rule to me. I asked them for my old phone back then as there was no reason to give it to them and for months I've been emailing back waiting for a response. Their customer service is TERRIBLE. How unprofessional to not respond to emails! Additionally, they told me they were going to do nothing about the lies told to me and that it was my job to talk with the store to ensure it doesnt' happen to someone else - sorry verizon I have a full time job - I believe that is exactly what your job is. I am leaving verizon forever and never returning - worst mistake of my life to ever have switched to them. read more

I only gave it a 1 star because 0 wasn't an option. My wife went in on a Monday, and got talked around, and not helped. Her phone was locked up and they couldn't access the factory reset menu. I went to another store with my Brother Tuesday and that store couldn't access the menu either. I went home that night and accessed the menu myself and tried a flash reboot, which sadly didn't work. Both stores seem grossly incompetent because I just followed the instructions on motorola.com on how to reboot the phone. Then we went back on a Wednesday to buy a phone, my wife and I, and while we were there late, about 7:30pm there wasn't a line. We left after about 40 minutes of not being helped after they closed the windows. We didn't end up buying a phone. We will go to another store or Best Buy and buy one. The service here is too poor to ever return to. I find it pretty inexcusable that we not get any help, there were sales people just standing around yammering with other customers. I understand you're working, but just a sideway "Someone will be with you in a moment," would be nice. The door greeter got us checked in, but then never checked back and just ignored us. read more