I came in Saturday to upgrade my phone and had a great experience. Literally so helpful and went…read moreabove and beyond. They mentioned watch discount with my plan, so I came back today with that in mind. Night & day difference. The girl was zero help. They didn't have them on display so that was fine but she couldn't answer any of my questions. I just wanted to know the difference in the models. I finally just said 'I guess I'll do more research online', she responded with 'ok' and that was that.

Generally, anywhere you go to pay bill in person(not that anyone does that anymore) takes a minute,…read morebut, I have been waiting for 41 minutes and still have not talked to someone; I know it's due to customer incompetence/negligence but, what I would like you to address, is having your staff address issues that will take 2minutes take care of them first. 41 minutes and I have not spoken to a person at this location. Absurd.

I paid about $80 to get a new battery installed because mine was at about 35% of its original…read morecapacity, and the new battery is also about 35% of the original capacity.

Called ahead and was told it would take 3-5 hours to fix my phone for $120, and was told to come in…read moretoday (3/3/26). Showed up 30 minutes later and was told it would take 2-3 days for $185. Lying to bring in customers isn't an ideal way to show good customer service or a reputable business. Glad I left and went to another phone repair shop not even 5 minutes away and they fixed my phone in under an hour.

I ordered a phone from spectrum to my house. It was stolen in the middle of shipment from FedEx…read moredrivers spectrum is making me liable for the phone and making me call the cops make a police report prove that I'm not liable for it even though I never received the phone, I would never recommend getting a phone from these people.

DO NOT SPEAK TO SPECTRUM PHONE SALES REPRESENTATIVES!!! If you are interested in Spectrum services…read moretalk to an instore representative and DO NOT call a Spectrum phone sales representative! Yes the wait at a Spectrum location is annoying but being lied to from Spectrum phone sales representatives is DISGUSTING!!! Ive had Spectrum service since July and ive talked to 7-8 phone representatives who have lied to me to get their sales. Ive even been told by Spectrum instore representatives that the phone representatives lie to customers to get sales. I no longer call Spectrum and will wait to Speak to someone at the Spectrum location. I got the tv and internet service then was told I will get free mobile service for 2 years. LIE!!! A different representative told me it was 1 year and not 2! Couldnt transfer my mobile phone Spectrum so I called to ask about buying a phone. He said they didnt have cellphones instore and that they could only be purchased over the phone. LIE!!! After I bought the phone I went to Spectrum location and they told me they have phones there. I then got the home phone also and found out a week later the price of that phone service was not the original price that that sales person gave me. Ive had 3 price changes on home phone service since then. SHAME ON DISHONEST SPECTRUM PHONE SALES REPRESENTATIVES FOR LYING AND SHAME ON SPECTRUM FOR LETTING THIS HAPPEN!!!

Once they have your business as in you've signed up for their contracts you don't matter anymore!!read more

I was a customer for over 20 years ,they never did nothing for my family, I had 5 lines they never…read moregave us a darn thing just the bill go higher. SO BUYERS BEWARE. I have spectrum know and save save save . Better service plus a big plus on customer service. I have 5 lines the best discussion we have ever made . Switch T mobile is just for the money .Customer service sucks

We went to Best Buy with an Amazon locked out screen. It took about half an hour but Evalyn found…read morethe issue. She was amazing! Highly reccommend tjis syore and HER! Thank you so much for fixing our problem!!

Adrian was very helpful today. I was looking for a specific speaker and the first lady took me to…read morethe wrong section of the store. I found Adrian, and he brought me to the right section of the store of the speaker wasn't there. He couldn't locate it on the app. We walked to the register to look through the computer and the location was wrong. He pulled in a coworker to help roam the store and eventually he was able to find it. I am very grateful for him saving the day.

The worst service I have ever received--the wait was far too long. I will never return to that…read morelocation--never. I not recommend came.

I would never be inclined to make a review of a phone store like this but I went into the store…read moretoday with a pretty bad expectation of what I was going to get. Every time I've been to one it's an absurdly long wait, they tell you more of what they can't do than what they can, and there's tons of hidden fees and such. I forgot to get the name of the man who helped us today but he got us moving right away, gave us plenty of offers and ultimately sold us two new iPhones because of how easy the process was. This will be my store of choice next time I need anything from AT&T!

My iphone decided to die Friday morning. The screen went gray to black, but it did react to…read morepushing buttons. I took to AT&T and they couldn't help, only wanted me to buy new phone. Then i went to ubreakifix Team at u break i fix on la frontera were super helpful and able to diagnose my iphone in 10 min. The had it fixed for me in an hour. The service couldn't have been better. I highly recommend this location. They got me on my way quickly for around $200, which i was happy to pay to get me back on my vacation

I scheduled an appointment at the end of the week to have my broken phone screen replaced the…read morefollowing Monday. As a self-employed person, being without my phone directly affects my ability to work, so I made sure to plan ahead. When I booked online, I entered the exact model of my phone. After my appointment was confirmed, I called the store to ask how long the repair would take. The technician asked for MY name and phone model and told me they had my screen in stock for ME and that the repair would take about an hour. I arrived about 15 minutes early for my appointment and was then told that someone had just walked in and purchased the screen that was supposed to be used for my repair, and that they could no longer fix my phone that day. When I explained that I had a confirmed appointment and had already been told my part was in stock, I was told, "We are first come, first served." What is the point of making an appointment and confirming parts in advance if walk-ins are allowed to take reserved inventory? This was extremely frustrating and a complete waste of my time.

This place is great! I broke the glass back on my Samsung Galaxy Note 9, and after calling around,…read moreI found that this place had the lowest prices: $40 vs. $69 everywhere else. I brought my phone in and the transaction was simple. They had to order the part, which was set to arrive at 3pm the next day. I returned at 4:50pm the following day, and my phone was good to go with fresh plastic for me to peel off. I would absolutely recommend this place to anyone in need of phone repairs. They also have a lot of the latest phones for sale at great prices. Note: The legacy phones on display at the store are not for sale, but they are great to look at for nostalgic purposes.

I was at my wits end with Sprint both on their 1-800 tech support and their service at the Sprint…read moreStore in Georgetown. My EVO 4G got that red triangle/exclamation point of death. Both Sprint support and the store told me I had to pay $175 to move my upgrade eligibility up from March, on top of paying for the phone. For being a 12+ year customer, I felt this was a slap in the face. My wife saw this store, went in to talk to Javier and was impressed with the great service. She sent me there. Javier gave the best customer experience and fixed my phone within minutes, for an excellent price! $15! Amazing place. I wish there were 10 stars!

I reached out to Fusion to assist in getting my companies network infrastructure up and running…read moreafter finding them as certified UniFi installer on Ubitiquiti's site. Cris worked with me to design a Ubiquiti system that fit our needs and budget and made multiple recommendations to make sure our needs were met without inflating cost. He then outfitted our 12,000sq ft warehouse with Wifi, magnetic door locks, complete camera coverage inside and out, and configured our console, switch, and NVR so it was up and running right out of the gate. During all of this we were actively setting up the warehouse with heavy machinery, racks, and workstations and Cris had no problem working with and around us so there was no interruption in our daily operations. His knowledge was invaluable in evaluating products and general IT configuration. He was always on time and stayed in contact regarding re-scheduling when there were multiple roadblocks on our end - like not having a ramp to get the lift outside. I would highly recommend Fusion for any IT installs.

We contracted Fusion Networking and Technology to install a security camera system at our…read morewarehouse. Two technician visits later, we still have a camera that does not work. The owner's response was to blame us for supplying the equipment -- despite the fact that cabling and installation was their contracted responsibility. When we pushed back and refused to pay in full for a job that wasn't completed, they retaliated by leaving defamatory reviews on our company's own review pages. This is not a company that stands behind their work or treats customers with any respect. Would not recommend under any circumstances.