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    Verizon

    2.9 (120 reviews)
    Open 10:00 am - 8:00 pm
    Updated a few days ago

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    Dominique C.

    If y'all want some real help out there in the Natomas area for Verizon products - head on over to N. Freeway and ask for Aaron. He is the real deal. He helped me over 5-day period get my iPad issues resolved and get a new iPhone for less than I was paying for n older version. He is patient, efficient and great with customer service.

    Lillian W.

    My cell phone charger recently and suddenly went kaput. This time I wanted to buy a Verizon branded charger. In the past, those worked like a champ for me. My last few chargers were online discount purchases. Before hopping in my car to head to the shop. I wondered if my local Verizon shop was open. I called... just a recording advising to look up additional info online. So I did. The shop is encouraging shoppers to set an appointment online, not encouraging walk ins to limit the number of customers in the store to properly social distance. Also they encouraged online purchases with options of a store pickup. If the item is in stock and purchased prior to 2 pm, the item will be available for pickup that day. With my battery slowly draining, I purchased the charger online. I got a reply text within 25 minutes to indicate my item was ready for pickup. Great! Before I left the shop, I opened the package to test it out. D'oh! The charger was the wrong size even though I followed the online size/model chart. No problem. The staff checked inventory and got me the correct charger. He refunded my other purchase and rang up the correct charger. Easy peasy. Before I left the store, I charged my phone to verify it was a charger issue and not a technical phone malfunction issue. Whew... the charger worked. Great customer service! Awesome attitude!! The staff is definitely taking COVID precautions seriously. They limit the number of customers in the shop. The front door is manned. Walk ins were welcomed when I was there, since there weren't that many customers at the time. Folks are spread out within the store at the different counters for social distancing. The counters have acrylic dividers separating staff and customers and sanitizing hand lotion. All staff were wearing face coverings/masks. I noticed all the customers were wearing masks as well. #verizonnatomas

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    4 months ago

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    4 months ago

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    2 months ago

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    10 months ago

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    11 months ago

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    1 year ago

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    8 months ago

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    1 year ago

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    1 year ago

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    3 years ago

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    6 years ago

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    8 months ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    5 years ago

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    2 years ago

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    3 years ago

    This location was great and had good stock. Shoutout Luis for getting me right with my new phone.

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    2 years ago

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    3 years ago

    Everyone is so kind of thank you for making it so easy for me to switch to metro. Yall are the best.

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    3 years ago

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    4 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    12 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    Page 1 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    This place rocks and team members Will and Brian stopped me from switching carriers!!

    Mentioned in 8 reviews

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    XFINITY

    XFINITY

    (48 reviews)

    Natomas

    @Xfinity is a horrible company! I would leave a minus 10 stars if I could…read more We have been customers since the inception when it was known as @Home.... 37 years! Every year their prices have gone up and up and I had to call and beg for some consideration for lower prices. Every year they gave me perhaps a $20 reduction....maybe! And they made sure to lock me in to a 1 year contract. This year their triple-play (phone, TV, internet) has skyrocketed to almost $260/month with a 1 year lock-in. Dutifully I called again. The savings this year? $0.72. Yes, you read that correctly. A whopping seventy-two cents a month. I cancelled the phone and TV and kept wifi until I can get a decent price to sign up with another provider, likely Starlink. I requested 1,000 megabytes and was told that would cost $120/month for 5 years with no contract. WOW, I should be grateful, eh? I balked so I was told I could have 600 megabytes for $89/month for 5 years, no contract lock-ins. Not happy, but I took it. NOW - I got my new bill and the changes were not reflected. I called billing to complain that I do not expect to have a past due amount after paying the $89 early. After 3 calls I finally was connected to someone who told me my account was up to date, BUT (wait for it) she was authorized to give me 1,000 megabytes for $76/month for 5 years, no contract AND now I can have Peacock Premium streaming, too, all for that same $76. I was stunned. Why wasn't I offered that when I first called? She said it was a 'new promotion.' Yeeeeaaaaahh, right. And I could further lower my monthly pmt if I combine it with bring cell phones to them and have a monthly auto-pmt right out of my checking account. I wouldn't have to worry about a thing! NYET! Today I get a promo call from (701) 787-1190 to offer me a great package of savings on triple-play for being such a long-time and loyal customer. Receiving that call was so infuriating I didn't bother to listen to flunkie-man's pitch. This company is totally disgusting! @Xfinity - here's some advice. Treat your customers properly BEFORE they leave you.

    Yesterday at the STE 300 Truxel Rd Ofc, the receptionist, she was not welcoming at all especially…read morethe look on her face when she found out that we're closing our account. Yes, she could have been better, especially to unsatisfied clients who are closing accounts.

    AT&T Store - Large air bubbles. The one on the bottom right corner was much bigger until I rubbed it out as best as I could.

    AT&T Store

    (143 reviews)

    $$

    Natomas

    Special thanks to Sidney for being able to pinpoint an exact solution to a problem with one of my…read morenumbers on my newly opened line. After much headache Sidney came up with a clever plan to workaround an otherwise big problem which felt like it had no end in sight. I won't go into details but this saved me lots of trouble and even more time. Can't have done it without her. Just wanted to acknowledge her great work.

    The customer service at the Truxel Road AT&T store was pretty much non existent…read more I did a next upgrade for 2 of my iPhones but they weren't in-stock for me to take home the day-of, so the sales person had them shipped to the store so I could come back have them deal with transitioning to the new devices from the old and also so I could get accessories. When I came back to pick the devices up and have them assist me with the transfer and activation, I was told they didn't have time for me and rather rudely had the boxes shoved at me and then I was told to go home and do it myself and then to either come back AGAIN to drop off the old devices within 30 days or I could ship them. I returned the next day to turn in my old devices and after about 20 minutes of them trying to figure out how to use their system and process this NEXT trade-in, I was then told by the same short, long-haired male, that they don't take phones for NEXT in-store and I had to ship them even though I was told otherwise originally. I also looked on AT&Ts website and confirmed I could return them in person at an AT&T store but they said that they couldn't do it and I had to mail them back. Never once was there an apology for their rudeness or providing me with incorrect info, nor any recognition that they have had me coming back and forth. I do NOT recommend using this specific store for your AT&T needs.

    Fortis - Some of our VMWare and SolarWinds servers.

    Fortis

    (11 reviews)

    We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

    I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

    Xfinity

    Xfinity

    (90 reviews)

    Midtown

    Albert T. is God's gift to customer service. He has 25 years of experience and can fix anything…read more(well may be not your dog/cat). Even if you are nowhere near the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811, I would still go there for help from him. You can see from the review by "Hind Leg V." that I am not alone in experiencing Albert as a deeply caring and expertly effective provider of assistance. He made suggestions to save me hundreds of dollars each month and then implemented them. While there, I witnessed Albert engage in full contact advocacy for another customer who was due a refund. Verizon put her on terminal hold and then he called them back on her behalf to push for the refund she was owed. Albert was sympathetic when Verizon transferred the call to foreign language translation services before they hung up (she did not need help with translation to Mandarin). It is easy to see how seriously Albert takes his job and how good he is at helping people circumnavigate the challenges Verizon commonly presents. For people who really want to know what excellence in management and leadership and customer service looks like they should observe Albert. He could teach you, but he does not charge. Not only does Albert have a positive attitude and is so very helpful, he also gives his staff opportunities to do and learn. He allows them to grow and develop their skills so they can practice giving excellence service too. As I was watching Albert hold the door for a departing customer in a wheelchair, I thought, "How can I let Albert know he is a class act and so very appreciated?". So, I wrote this lengthy review to emphasize how good a job he does creating a safe work environment; relentlessly pursuing customer satisfaction; developing his team with chances to help/learn; demonstrating a positive attitude; helping unhappy customers be civil to staff; and treating everyone with respect and care. If you have a problem with Verizon or want to save money or optimize your plan, go to see Albert at the Xfinity Store located at 1900 S Street, Suite 110, Sacramento, CA 95811. He is a treasure and is growing the next generate of super helpers (like Josiah, Liz and the Assistant Manager--sorry I forgot the name).

    I try not to have hate in my heart but I hate Xfinity let me tell you... I was a customer of theirs…read morefor 3 years and then I moved and had to disconnect services with them because their software wasn't compatible with my new place. I had originally called to transfer services and accepted an offer for a *free* mobile line with the transfer of my existing internet plan. A few days later I called and cancelled not only the internet but also the mobile line. After, of course, 3 transfers to different departments, 25 minutes on hold and an hour on the phone, I had successfully cancelled both services. This was in July, mind you. I have received not 1, not 2, but 4 emails since then that "your final mobile line bill is due" from a service that I never even activated, was pitched to me as FREE, and that I cancelled in JULY. It is now mid December and I just received the 4th email yesterday that my final bill is due for my mobile line. I have already paid over $200 for this god damn service that I canceled almost as soon as I committed to it. Not only that, they refuse to refund me. I am incessantly frustrated with Xfinity- the never-ending bills, having to call and speak to 3 or 4 different departments about bills that I should have never received in the first place, and the abhorrent cost of their services. Do yourself a favor and get internet/phone lines ANYWHERE but Xfinity.

    Verizon - mobilephones - Updated June 2026

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