rude, arrogant, and could care less. That's how I would describe this place. I was already to buy a phone but was treated with disrespect. Almost as if I was cutting in on their time. These guys made used car salesman look good. Thanks to them I will shop for another carrier. read more

*** 0 STARS**** Verizon does not care about their customers!!!! I bought a $43.50 screen protector, one week later I dropped it and the screen protector cracked! I bought an expensive protector for it to not crack on the first drop!!!!! If i wanted a cheap protector I would have bought one from Amazon for $7 I went to the store and they told me it would cost another $30 to replace it! No way I'm gonna spend another dime on a cheap quality which is over priced! The guy was rude Talked to an online representative and told me I could get refund $21 and would leave a note on my account to get the refund. Okay at least somebody is TRYING to make a customer happy. Went to the store again, they said they couldn't do a refund you have to go to a corporate store. Spoke to me in a rude tone like I'm an idiot Go to the corporate store, the guy said we cannot give you the refund and made me feel like I'm an idiot because the screen protector worked but broken on the first drop!!!!! Everyone would agree that it shouldn't have crack especially for that kind of money I'm upset that I never got a refund, but the WORST part is they do not treat their customers right. What happened to make the customers happy?!?! I spoke with three guys who were all rude to me over something so simple! Verizon sucks and does not care about their customers read more

First off, ask for Jane. Granted i knew which phone i wanted and had convinced myself that i would buy any accessories online after the fact, Jane was incredibly helpful. She had a great sales "pitch" that was exactly what i needed. Ended up buying one of their accessory package deals and am glad i did. And her "pitch" was nothing more than honest feedback of the products. She didn't over sell, wasn't trying to talk me into it, just showed me the options and let me decide. I was in and out of there in 20 minutes, new iphone in hand. Thanks Jane. read more

Thanks to Isaac for all his help during our initial visit and for the couple of weeks after we switched to Verizon because we made it a bit more complicated. We went in on a Saturday evening, looking forward to finally leaving AT&T after 17 years and he took care of us by explaining the plans, how to switch our numbers over and so on. We kept him and his co worker a bit past closing but they didn't rush us to get us out of there. Unfortunately our AT&T phones weren't compatible with the Verizon network but with the military discount, even with the purchase of new phones, our bill will be about the same as it had been before. Isaac was available for a few weeks after our switch because we were also switching our son's lines and that took longer because one lives out of town. But we text him when they were ready and he took care of it quickly. So far service has worked everywhere, no issues. Isaac was great and we're happy to have switched! Thanks for your help! read more

The people working at this location are unethical liars. My wife and I went in to potentially switch from another carrier based on the Verizon "switcher" promotion in which they represented they would pay $650 per phone traded in from a different carrier. We ended up trading in four iPhones and signed up to switch from Sprint. We also intentionally included my wife on the account so she could help in processing the rebates without us both having to deal with it. Instead of paying us $650 per phone, we were given only a total of $454.06. Meanwhile we have a final Sprint bill of almost $2,000. My wife went into the store to fix the issue. She was spoken to condescendingly and the person who "helped" her was extremely rude. He told her (even after looking up details on the account) she was not an authorized user. It is lie upon lie with these people. If she's not an authorized user, why did they give her information about the account? Long story short, the representations these people make are knowingly false. They will talk a good game to get you signed up and then screw you over and treat you like trash thereafter. As bad as Sprint coverage is, we feel like the switch was a huge mistake. I'd rather have spotty coverage than have to deal with dishonest jerks. read more

The staff here have always been rude and disrepectful. I have been a member of Verizon for 10+ years and I took my batter back in that I bought within a year. When I purchased the battery it stated it has a 1 or 2 year warranty (I can't remember at the top of my head). When I showed the Rep he looked at it and said "I think this might have water damage, have you ever had this submerged in water?" I looked at him and said "Do you think my phone would be working??" He then said he would grab a battery from the back. Once the battery was on the table he scanned it and said "$29.99 please." I said wait up... isn't this covered from the warranty? He didn't even say I had to buy a new one before I brought it up. He then said "Well yours looks water damaged." I said let me talk to a manager please. He looked at me disgusted and basically threw the battery on the table and said "Just go ahead and take it" and walked away. What the hell was that customer service??? PATHETIC! Will not be back at this location ever again. read more

I usually go to a different Verizon store, but I was running errands in the area so I decided to go to this location to upgrade one of my lines. At first impression, I thought that the store was small and so cramped with all of the counters. the whole middle of the store was two long counters with sales people. There was also a bit of a wait... which I was surprised about for it being 11am on a weekday. Anyhow, my name was finally called and the guy that helped me wasn't really the friendliest person in the world. He just didn't give me the impression that he cared much about my questions and gave me very little input when asked. I dunno... just a bad vibe from the start. I've had better customer service at another Verizon store, so after coming here that one time.... I am sure not to come back. I guess it was more than just the customer service rapport... it was little things that he didn't offer to do... like help me with filling out the rebate, etc. I mean, I can obviously do the rebate myself... but I've had the sales person at another location actually cut out the UPC and handwrite the envelope for me... how nice! but NOT here! bleh. Anyways... i got what I needed to have done.. and left. read more

Went to try and possibly get some help about applying my companies discount to my verizon account and let me just say this has been a nightmare. My coworkers seem to be getting a better rate than I am on, yet when I present the same documentation Carmel Mountain has been unable to assist with this problem. The manager and associate were indeed nice but in the end unhelpful and unwilling to process my request. Even though this is the closest one to my house I'll probably just keep going to the La Jolla store. read more

Lousy Managers make the employees unhappy at this location. Unless you get a brand new person who hasn't been completely discouraged, you will probably have a bad experience. Unless you're making them money, they couldn't care less. I have found that the Go Wireless "premium retailer" stores have much happier employees and they can do almost everything that "real Verizon stores" can do. read more

UPDATED REVIEW based on my new phone activation 2/2012 I am such a lucky girl, why? because my husband bought me the new awesome galaxy nexus - and i am in LOVE! anyways, this store is closest to us, so although we had a bad experience the first time here - i really just needed to activate my phone.. so i already knew i wanted to come in and get out! we were greeted by Alex, who was really nice and approachable. he saw we were carrying a phone, and we told him we just wanted to activate it. we walked to the back counter, gave him our account info and new phone, and of course he suggested/asked about accessories (which we expected since 1 - it's a new phone 2 - he's a sales guy!).. again, i just wanted to come in, activate, and leave - but because he was so nice and genuinely seemed interested in my phone - i asked to look at cases, and other things they might have. He brought me everything for the phone that I could think of (of course, I expected this).. i saw a case I was interested in - and he pulls out his phone to show me he had the same phone, with the case i was interested in. So i was able to play around with it, feel it, and see if it was something i really wanted. He didn't try to push it, or 'sell' me on it - he was patient enough to let me play around with it, figure out the stand option it had, and answered any question I had. Because of his service I was interested in looking at more/other accessories. .. thanks to Alex's service, and the Verizon online team for reaching out to me - i've bumped up my experience here from 1 star to 3. Thanks Alex! ----- Where do i even begin with this review?!? They removed my name from the waiting list without even calling it.. but the lady greeting everyone was really nice, she got someone to help me right away! Sad thing is the salesperson didn't know a THING and was downright RUDE! I told her I wanted to upgrade my phone, and she couldn't provide me with any information other than what I was able to read FOR MYSELF on the piece of paper next to the phone I was interested upgrading to. We get a corporate discount through work, she didn't even look to see if a discount would apply towards the phone for an upgrade. And don't even bother asking if they offer any kind of rebates - they'll look at you like you just asked a stupid question. Long story short? The wait is long and the service sucks! The sales people talk to you like your stupid and only want your money. Go to another location and don't waste your time! read more

I got ripped off $100......It's been "ONE YEAR Black Friday Deal" and I still haven't received my $100 rebate Black Friday rebate. The staff at the store were really friendly, but they couldn't get me my rebate after 1 year. I had to call the rebate center many times in INDIA and Manilla P.I. foreign operators who can't help you.. I CANCELLED VERIZON ALL TOGETHER.. read more

Man.... customer service here was bleak today...I went in today with a messed up phone. I have been a Verizon customer for 10 +years. So, I take my phone in to ask some questions, get some advice, and support. The lady that helped me was short, not helpful, not friendly, and did not steer me towards any kind of solution. Well.... the solution I came up with was to switch providers. Its weird that there were maybe, 5 staff in there that weren't busy and maybe I got the one non-friendly/non-helpful one. But, I came in the store with a broken phone AND an upgrade...and left with no advice or help. read more

Came in because my new GS5 showed only 3G coverage for about 90% of the time. My old GS4 never went to 3G. So i went in for help and was told 5-10 minutes but actually waited 35 minutes. The most infuriating thing was watching at least 4 reps walk in and out of the back without helping anyone?! And to top it off, all they did was replace my sim card and sent me on my way. He didn't look at my network settings or ask any questions. Just a new sim card and I'm back at square one. Customer service is not an important value at this Verizon location. Or maybe I received horrible customer service because I wasn't making a purchase.... read more

I want to you all to DO NOT ever go to this store . I just walked in there per customer service to print out my summary of statements and the manager there Robert was the most unprofessional, rude , lazy , bad attitude with the worst customer services treat me so badly that I am still in state of shock !!!!!! He asked me to pay him $15/ each page he will print ...!!?? I cannot describe how horrible he is . I wish Verizon reconsider having employees like him . read more

Too bad Yelp doesn't allow 0 star reviews. I just spent an hour with Verizon Corporate correcting an issue that this store caused. I water damaged my phone and didn't have insurance nor an available upgrade, so I went in to buy a phone cash outright. Picked the phone, paid and left. Come to find out the salesperson charged a line activation fee, upgrade fee, and renewed the contract. My bad for not catching the extra charges and activation as it was printed on the receipt. It never occurred to me that the receipt showed anything other than the phone purchase. I handed over cash, got my phone, and didn't bother to read the receipt in detail. Never once did the associate state he was making changes to my plan. Verizon corporate rolled back my contract and upgrade eligibility to the correct date and stated that they will request additional training for this member of the sales team. I made the mistake of trusting a sales person to handle a simple transaction. Don't make the same mistake. Check and re-check everything you sign in this store. read more

Alright, so I have been with verizon wireless for years. Since I was a teenager and under my parents plan then got my own. I was super stoked when I had found out military actove duty members would get discounts; but, then I was even more excited when I had landed a position that actually gave me more of a discount. Which kind of bothered me too; but, since it was in the healthcare field I think verizon was trying to say thanks, right? Well, Verizon wireless I'm calling you out for a few things. 1.Military spouses of active duty are serving alongside and need to have the same percentage. They have an identification that give them all the rights on base, that needs to change. 2. When someone changes status with employment; instead of sending #hey we are going to take your discount away... why not check if the person is getting laid off or actually moving to another company. WAY TO GO and kick the bucket under person's legs while they are barely holding on. 3. Volunteers #no pay, no pay stubs, no email accounts. They give valuable time to the community emergency response team, coaches, schools, military, and other things. I have done all of these for years. Never expected anything in return; but, VERIZON... you being the best phone provider out there why not give us some type of discount. Seriously! I love Verizon; but, the fact that I pay the price now as if I had the same old benefits yet I lowered everything is RIDICULOUS and outrageous. Not only that; but, I have had a phone that has not worked correct in years. I send it back and instead of a brand new one, they kept sending me a refurbished one, even when mine was only weeks old. Lastly, FIOs needs to hurry up and come to our area. When it does this should also be able to bundle into some sort of package deal for people to afford. Please, DON'T do like Time Warner Cable and jack the prices up so no one could afford it yet the service is mediocre. I expect great service as I always delivered and will always deliver great service to other's care. #vzw.com verizonwireless.com Time Warner.com read more

Because of the negative Yelp reviews I was skeptical about going to this store but I needed to go to a Verizon store not a Victra store that are affiliated with Verizon. The Victra store in Mira Mesa sold me $150 of accessories for my brand new iPhone X. I was supposed to get my money back on these accessories. After contacting Verizon Corporate they say there is no record of the purchase so no refund. Jazdy was a real help and I would recommend her if you need any assistance. I was met by her at the door and she was friendly and helpful from the get go. I would suggest always going to a Verizon store and not a Victra store. Note: Victra stores look very Verizon like. read more

When i had an issue with my phone they fixed it super fast....... when "premium" retailers could not. The reason they deserve 1 star is because in the last year I have had to fight with them three times to credit my bill for overcharges. Once for services we never ordered. The second time was when i got a new phone........the girl at the store over charged me for the months left to pay off my old phone. Then i get the phone bill and yep........they charged me again for the 2 months. So i went down to the store and only after being there for an hour did they tell me i am getting a refund on the overcharges. I have also written to the Attorney General.........Lets do the math. If this happens to 1 in 5 of their customers they are making millions on errors............ and to spend an hour with clueless verizon employees is a hassle. The solution is simple........if you find an overcharge on your bill you should get double the amount Watch what happens........ they will invest a fortune in making sure that the bill is accurate. read more

Had a great experience today at Verizon. Harrison helped me out with switching from Sprint and also getting the new iPhoneX. YAY! Everything took about 45 minutes so I was in and out during my lunch break. They have a ton of phone cases to choose from and also wireless chargers. I can't wait to use my new phone. :) (Don't forget to back your phone up to the cloud, makes switching phones a whole lot easier/faster). A few other sales associates checked on me regularly too when I was browsing for a phone case and charger. It was nice! read more

Verizon have you ever wondered why all your stores get such low rating? Are we all complaining too much or you are not doing something right? Why is the average wait time 30 minutes? Why is there so much issue with the phone and the service? I have been a customer for 4 year. I have to say I am paying too much for this service. I am just counting down the days I can get escape from this contract. Motorola droid drains battery like no other - and last Saturday it died on me out of the blue. And the replacement phone, by the way, because of this store, is sent to the wrong address, I cannot even make a call to fedex to change the address. I am surprise they open at 10am but not some times earlier because I would one hour earlier so I have one more hour to redeem myself to deal with the amount of complaints coming from the customers! Maybe you claim to have the best covarage of the nation. I know I am leaving you for good because you don't have any solutions for problems for your customer and all you do is taking the money and leave. I am paying too much to this bullS^*&. read more

Hubby was tired of hearing me complain about how old my phone was.. and how I couldn't access all the cool yelp-mobile features like his phone.. So.. he decided to remedy the situation.. buy me a new phone! Have I mentioned how much I love that man?! So we go to the closest Verizon Wireless store.. here! It was a busy day but we were helped pretty quickly.. after a few questions.. we decided on the phone and were in and out fairly quickly.. Four stars because I'm super OCD about things being put on straight.. and the sales guy volunteered to stick the screen protector on.. and I can tell that it's a little crooked.. maybe I should have done it myself.. Either way.. I'm super happy about the service there.. thanks guys! read more

Best Verizon store I've ever been to. Cell phone companies are the worst, but for some reason Verizon just makes everything so much easier. No hassling you with a new plan, not pushing products onto you, when you go in and say what they want, they'll work within that range to satisfy your every need. I went in looking for a new Droid Bionic back when they came out, I said "all I want is a phone, no cases, no insurance, no screen protectors, just the phone". The guy said he had a few in the back, transferred all my contacts, gave me details on insurance plans as to how expensive it is ($6 a month). 6 months later we bought another Droid Bionic, $100, and still passed on the insurance. To those reading and wondering why I wouldn't go for insurance... you need to read the fine print: (at the time of writing this post) $6 a month, doesn't cover damage done to the battery ($144 over 2 years) $80 to make a claim $50 for a new battery. Lets say you buy a phone for $100 with insurance, you walk out the store and drop it in a puddle. Good news, you're insured! $80 to file the claim, $50 for the battery, and you've already spent $6 for the month. $136, plus time filing a claim, plus shipping/handling. Back to the review. Staff helped answer all of my questions, I had a grandfathered in unlimited plan, which he carried over, and made sure not to modify. I got everything I wanted, applied my work discount (just brought in a badge and driver's license!). In my 10 years of using this store I've never had an issue! read more

Great Service Experience with Sales Person Ardalan. Listened to our needs and provided just what we needed. Thank you Ardalan

We had a wonderful visit to this store. We were greeted right away and in and out in less than an hour. I found this pretty impressive. Jay was the gentlemen who helped us and he was absolutely wonderful. Very happy and impressed, especially for the "not so good" reviews this place has received. This was even for a phone upgrade. My husband didn't feel pressured or rushed. Very happy and impressed, especially for the "not so good" reviews this location has received. Thanks Jay! read more

Just had another pleasurable experience at the Verizon store in Carmel Mountain Ranch. Went in to buy a iPhone 6s Plus for my dear sweet Mom for her birthday, which, at that point was still a few days away. Hugo helped me. I wanted it to be a surprise for her so Hugo and I decided to hold off on my purchase so we could deactivate her old phone and reactivate the new iPhone on Friday night and give it to her the next morning. I gave her the iPhone on her birthday, she was thrilled and surprised, but I noticed he'd inadvertently sold me a 6 Plus instead of the 6s Plus. No problem! He apologized for his mistake, traded the 6 Plus for the 6s Plus and wished her a happy birthday. Hugo is a awesome! Not only that but the entire staff remembers me every time I go in there and are always courteous, friendly and welcoming. Recommend strongly. read more

For all your Verizon needs... They fix phones, sell phones and service here. Salespeople are not too pushy. It's always busy here. read more

I find it hilarious that all the positive reviews are the complete polar opposite of the majority of the reviews for this place. And also LIES(/completely situational)! LOL I decided to call Verizon to see about upgrading to the iPhone 8. The rep says I can upgrade to the 8 AND get unlimited for X amount and I go into this corporate Verizon with full knowledge of what I want. I back up my iCloud as soon as I walk in and tell them I WANT THE IPHONE 8, to help expedite the process and make this a quick and simple transaction. I end up being there over two hours! As soon as I meet my solutions specialist, Michael, and he brings literally a "bundle" of accessories, and the phone I ask for is nowhere to be found, HMM... he also brought out calculations to show me I could CUT my monthly data plan (yeah, right) to get a tablet, lol wtf?? Then he tried to sell me a car diagnostic kit, portable Bluetooth speakers, water resistant speakers, Bluetooth headsets...I keep telling him I don't want or need any of that. Just the phone. He looks at me like I'm the devil for making him bring all that out, when I never asked for it. Nice try at up-selling, I used to work in sales and that was seriously a pathetic attempt. The phone comes out and they can't figure out why the app, Find My IPhone, can't be turned off. The solutions manager, Markesha, assists and blames me for having "BAD SOFTWARE" on my phone to every associate she mentions it to passing by. I don't update it ever, but that didn't end up being the reason they couldn't sell it to me. After updating my phone against my will (lol), which seemed to take forever, and resetting network settings, it doesn't work and they don't attempt to even talk to me. They're almost annoyed I tried to give them business, when I was trying to get in and out as quick as possible! Its getting late and Markesha gets an idea to have me log into iCloud and they remove my old device from Find My iPhone. Yes, it was that simple. Didn't have to wait to update my software or nothin but we did Michael is helping me again and I simply want to know the cost of unlimited vs. my current plan and he struggles, HARD, at trying to do this. After all is said and done, he still wasn't able to give me the cost of what my new monthly cycle would be but I signed anyway because I'm convinced every person in that store is so jaded from working customer service that they don't care whether or not you get what you asked for. In fact, I think he withheld that information cuz he was just tired of seeing my face asking for help. read more

You're awesome, Mateo (no bubbles) & Masood. Purchased 3 lines via Verizon Corporate and was told they'd be ready by 10am the next morning. On the way to this location I called to confirm & was told of issues with my account security. Went back home to retrieve a passport to send a pic of as further ID (!?). After spending nearly 2hrs on the phone with Verizon to straighten this nonsense out, I was told that the issues were resolved and I could retrieve the phones anytime. Called the store directly to confirm, then headed back. All appeared well. Arriving at this location, the phones were ready and we completed the setup. Upon attempting to activate the lines, another issue was encountered causing Mateo to waste about 40mins on the phone with customer service. He explained to us that we would be better off simply starting our account activation over. Masood, store manager, had also come to introduce & inject himself to assist, wasting further time on the phone with customer service. Concerned and somewhat suspicious, I again called customer service back asking to speak with a manager. After 27 mins of waiting, I hung up and called back to the fraud department (spoke with them earlier regarding my passport). I waited 49 minutes and was then hung up on without a word. This whole time Mateo was patiently waiting. Long story shortened, we ended up cancelling the initial "telephone sales" account and made the purchase via the store. We were treated very professionally and with outstanding courtesy, which was unexpected & undeserved because I was extremely irate with the whole Verizon experience. Especially having wasted literally 8hrs in total on the phone with Verizon between their Customer Service, Customer Care (?), Fraud departments, driving back and forth, and at the store. I applaud the customer service, sales rep (Mateo), store manager (Masood), and their ability to salvage us as customers for Verizon. We would not, in any circumstances, have remained with Verizon if not for the patience and abilities of those two individuals. read more

I am extremely disappointed in the service I received today. If I could give them ZERO stars I absolutely would. My husband and I came into receive a print out of our final bill which we have waited over a month to receive. We received a notice in the mail stating our bill was ready to be paid and brought this in as a reference to whomever helped us. A man named Shaunn at the front greeting kiosk was far to eager to get rid of us after we informed him we only needed a print out of it. He blatantly told us, "your bill has not been generated yet." He did so without asking for any of our information, without even GLANCING at the letter, he simply knew. Despite the fact that we had been told to come this specific corporate location to receive a copy of it. I said "are you sure? That's not the same information we were told." He said, "no, Verizon sent you that notice because it hasn't been generated." So you're telling me...we received a notice that our bill was ready...but it's not ready...Ok. My husband and I step outside to reconvene. I call Verizon customer service (a gentleman named Zach assists us) and he informed my husband and I that our bill IS IN FACT ready to be printed and he's unsure why the corporate location is unable to view it. We come back in again and Shaunn speaks with Zach and the one sided conversation sounds something like, "haha yeah, that's what I tried to tell them. The letter says it hasn't been generated.. I don't know why they called. Okay." Shaunn mumbles something, LAUGHS, and THEN rudely hands us our phone back, and WALKS AWAY. We speak to Zach and inform him the letter says EXACTLY the opposite. We inform him the customer service at this location is terrible. Absolutely nobody helps us. I walk over to the front of the store where three guys are chatting helping no one and lean in and say, "can we please speak to a manager??" Anthony, the GM of this location, turns from the group and says sheepishly, "who helped you?" We pointed to Shaunn and at this point I am furious. Anthony asks Shaunn, "what came up when you searched them?" And Shaunn freezes and I say "he never did." Anthony, who clearly realizes we are irritated, begins to search us. Shaunn attempts to cover his tracks and says "I was trying to tell you guys the bill has not.." I cut him off right there and told him "the way you handled this was completely unprofessional." He says "OKAY" and storms off. Anthony says absolutely nothing to Shaunn despite the fact that he literally LAUGHED in our faces. Anthony gets on the phone with the Verizon representative and finally finds our final bill. It was there, ready to be printed, like we had told them upon our arrival. We were mistreated by both the general manager and one of his employees with no apologies. All I can say is I am happy we left Verizon because this was by far the worst customer service I have ever experienced. If you're going to treat people poorly, then don't work in it. read more

Came into Verizon this morning to try and fix an iPhone 7. Was helped by a tech who informed us that the phone was not able to be fixed and we would have to trade in the phone and upgrade. We bought the 11 max pro outright but was not able to activate it because we needed the IME number which we could not access without a laptop so we had to leave then return to the store. Due to the condition of the phone we were not able to access that number through the settings on the iPhone. Frustrated we returned to the store and were helped by Ardalan. If it were not for this employee we would not have received credit for trade in. Ardalan went above and beyond to make sure that we left the Verizon store with not only a new phone but a screen protector and a case stress free. He was friendly, competent, and able to overcome and fulfill all requests. I highly recommend going to him for all phone needs. Best employee in the store. read more

We had to go back to the same Verizon store to get some clarification about our new phone and billing, etc that wasn't explained clearly by one of the staffs last week. Today, we met with Markesha who explained everything step by step and gave us enough time to decide, and was very respectful, professional and patience and for that reason we stayed with our plan and didn't change it back to the old one, and didn't have to return any of our phones. Good customer service really matters and we were very pleased with Markesha's assistance. My rating is for Markesha which I give he 5. My rating for the previous staff would be 3. read more

I was encouraged by the Verizon employee to sign up for "Verizon Up" and I did. This is a joke you only earn based on your spending each month. So if all you have is your monthly bill you do not have the opportunity to earn or keep the rewards. You need to spend $100 to earn 1 reward but it's only good for 60 days. This is so bizarre the actual value in $5 for every $100 you spend. Not a great program little to no real value for the effort. read more

Best customer service I've ever had. I came in to look a possibly getting a new phone. Mark greeted me with a smile and listened to all my concerns with pricing and budget. He helped me save money on my plan which helped me decide to buy a new phone today, simply from the trust I felt with this employee. I wasn't pressured to buy anything I didn't want. Thanks Mark. read more

I would give a negative rating if I could. Deon Ibarra was short with me and unhelpful.

I have to give recognition and say THANK YOU to Eddie. I came in to upgrade my phone and Eddie not only made me happy to have a brand new iPhone 12, but he made the experience much better. He explained to me all the specifics of which phone to upgrade to but and made sure I felt comfortable with my purchase. It wasn't about him or the sale. He even took his time to explaining how I can easily transfer my old phone to my new one. Eddie gave 100% customer service, made sure I was setup with everything I needed & maintained eye contact. What absolutely made my day was at the end he not only thanked me for coming in, but he escorted me out and got the door for me. That not only showed me his mannerism but his character. Very respectful human being. I know moving forward Eddie will always be the one I go to for assistance & will refer to anyone wanting the best. God Bless you Eddie!! read more

Very disappointed, because now they do not help you set up your phone, you take it home and do it yourself. I had a hard time switching my phone over and could not get help through the verizon 611 line, the sales guy (not mentioning his name) said it's so easy, but it was nothing like he said to set it up. I am now returning other items I bought there and go to the APPLE store when they CAN help you set up your phone and truly help you. Last time I am going to verizon! read more

I set up a hotspot on my account. I've been with Verizon for years. The guy who set me up totally misrepresented its capacity. I expected the data would go much farther but it was used it up in days. He grossly exaggerated how much I would get out of it. I don't think he was malicious, but he was way off. I also upgraded my data plan. He did not inform me about set up fees. He also did not inform me of an early termination fee on the hotspot. Because I was passed the 14 day return, there was supposed to be an early termination fee. They waived the fee but still charged me the restocking fee. I told them I was not happy that I was being charged anything since the product was so misrepresented. The manager did not speak to me. The lady who helped me was kind and helpful, but I told her Verizon should correct mistakes if their representatives misrepresent what they are selling. Bottom line. I was already annoyed by the time and money I had wasted but what really upset me was the way it was resolved. read the fine print, know what you are getting, and don't take the sales persons word for it. Good luck if you are not tech savvy like I am not. read more

I have been going to this place since I first signed up with Verizon. There are closer locations since moving away from the area years ago. I still make my appointments to this site. They have excellent customer service and the staff are well versed when it comes to their product. They give honest opinions to which plans best suits you and your needs. I recommend this place if people are consider switching over or just to make an appointment. read more

Gotta say terrible customer service. Went in looking to buy a phone and switch from att to Verizon. After 45 min of waiting I left. I've been to other carriers and never had that issue. read more

Upgraded my phone from here two months ago, now I get text message spam from "Cesar" to upgrade to some BS protection plan. Going elsewhere next time. Don't spam your customers. read more