A friendly greeting would have been a good start. The store was completely empty. I felt like "take it or leave it" after asking questions about phones. I've been a Verizon customer for over 10 years, I've had this phone for 5 years and they still want to charge me an additional 40 dollar upgrade charge? Crystal was the person, I started out with. I have been here observing while waiting on a ride. I would not say she's mean but she seems unpleasant and disengaged. I called Verizon & asked for the transfer authorisation to move my number, i was ready to switch to ATT. Then I received a text message with a discount offer. I switched to Luis as i explained, Crystal was not a match for the expectations i have for customer service. Luis spent over 90 minutes with me HELPING with top notch sincerity, patience, kindness thus I remained a loyal customer. read more

Verizon - Mobile Phones Near Me - San Leandro, California

Brandon was amazing! We upgraded our iPhones today and Brandon was so kind and patient! He explained everything! Everyone in the store was very professional and helpful! Too bad this store is rated so low. Does not match our experience at all! We have gone there before for assistance and never had an issue. We highly recommend this store! read more

Came in on Memorial Day to have my iPhone looked at because it was stuck in SOS mode. We were greeted by Brandon once we walked in. He asked how he can help, told him what was going on. He did a couple of things and replace the SIM chip and the phone started working again. In and out in less than 20mins. Brandon knew exactly what to do. He was polite and very helpful. read more

I walked in this evening (Friday, 1/3/2025), and the three store employees continued to stare at each other, not saying a word. I was the only customer present in the store. Despite having zero other customers, there was no greeting or welcome. This was a full hour before store closing time. I received the most shamelessly combative customer service I recall ever experiencing in my life. Every reply was curt and rude. At one point, I asked the female worker if I could please borrow a pen, and she replied, "I'm kind of dry right now." Regardless of whatever that means.. it is almost as if all three of these store employees had a vendetta against customers for simply being there. I was a Verizon customer for years, but after this dehumanizing experience, I decided to switch to XFinity tonight. They were class acts at the XFinity store. As a previous Google rating stated, I too have never in my life felt so disrespected and so belittled by customer service, or lack thereof. I would never recommend someone to this location. I am fully disgusted, disappointed, and I will not return to Verizon. read more

It is by far the worst business in sales of phone services that I have ever had the misfortune of dealing with- - and it is not even over. I have had no phone service since the start, not a single call to anyone and the phone I walked out of the store with IS LOCKED, yet I continue to be billed for services Verizon has not provided me a nano second of. The lame ass owner of the Davis St. store in San Leandro is a liar and a bitch like the lazy shit employees he hires there. People I am angry with the lies and the crap I continue to have to deal with regarding this owner and his store that I stopped wanting my refund and have begged them just stop with the billing me for fake services, it is not good for my credit score. Nobody does anything. I got bill for another $126.00 two days ago. You go to this store or any Verizon store, you are making a mistake because the moment you realize the error they make, there is nobody at the store or at Verizon who will lift a piece of paper to correct for you -- YOU WILL BE STUCK and your CREDIT SCORE LESSENED. Honestly, the only way to improve Verizon and it peddlers is bankruptcy. T-Moble and AT&T never, never, never did anything close to what this shitty company has done to me, any of my friends, grandkids or two wives. Everybody is in awe at the downright disregard and disrespect this store owner and Verizon continues to perpetrate. It has become personal with them. These people hate, really hate. I don't even know what to say anymore. I'm speechless at this point. Patronize at your own risk. You have been warned. read more

I call and check on my order is ready or not there customer service was terrible not professional at all. I do not recommend to go there!

Service. I enrolled into the 5G wireless home network and I am not able to access or enroll into the app to redeem the promotion for a meta headset. They talk me I need to redeem it through the app. Well when I try to reset my password, the app sends me a code via regular mail because they can't send me a reset code to a phone number that is not a Verizon number. What crack of bullshit is that. I spend 2 hours on the phone with a rep that can barely speak English and they tell me I need to go to a corporate store and reset it there. Well I sent an appt.. show up upon the date and time and behold... they tell me they can't hell me because they need to send a reset temporary password via snail mail again. So I get the damn code in the mail and guess what. The app tells me after I input the temporary password. It tells me it's gonna send a a code to a phone number that I have no clue who it belongs time. It sure as fuck isn't my phone number. This is ridiculous. As soon as I get a new service with another provider I'm dropping this shit. read more

Service was prompt, friendly and knowledgeable. I was helped by a gal with well manicured nails and a head full of curls. She made my day. She fixed my phone in a matter of minutes. I wish I would have got her name. Anyhow, thank you to her. She was excellent. read more

Happy Mother's Day to me! My son purchased me an iPhone 12 Pro Max. Our sales associate, Mark, set me up seamlessly with transfer of service and data on my iPhone 8. Took about .5 hour. read more

Went today to take care of some issues and also upgrade my phone. The 2 ladies were very helpful. At one point they needed to get the manager Milan and he was also helpful. These 2 entitled Caucasian ladies (although one stayed quiet most of the time) came in and treated Milan like inferior trash and let me tell you he handled it exceptionally. He didn't even lose his composure for a moment. They continued to mock him and the staff for the next 30-40 minutes and not one of them said anything in response or mistreated them at all. One of the ladies kept saying she was going to sue them and that she was going to get her story all over the news. I could sure learn a thing or 2 from this Verizon team. Keep up the great work! read more

Verizon - Mobile Phones Near Me - San Leandro, California

Omar at this locations is extremely rude and shouldn't try to sell a 90 year old person items they don't need. He also shouldn't talk down to family members trying to assist seniors by phone. After changing phone plans due to an internet hotspot that wasn't being used, but still was being billed, Roger, online rep stated my fathers phone would shutoff and should be turned back on in 5 mins. My dad didn't hear the instructions, so his phone was still off the next morning. He went to Verizon to see what was going on and was sold a new e-SIM card. Omar proceeded to sell him Verizon Internet Gateway. After I told Omar my dad's address didn't have access to Internet and he currently accesses the Internet on his iPad, Omar insisted Internet was available at his address and wouldn't give my dad his phone back so I could speak with him. Two years ago my dad was sold an iPhone for almost $2K at one of the "authorized" Verizon dealers when he didn't need a new phone. Please stop abusing seniors. read more

My mother have been putting her phone off for sometime. She got fascinated and she was ready to get you know it taken care of. When we walked in we were warmly greeted. Before it was even our turn the lady that was going to help my mother answered all my questions. She was not just beautiful on the outside she was gorgeous. She just had such a warm spirit. My daughter told her I love your nails. I was just getting ready to tell her that. She told my daughter but I love your hair it was wonderful. She took care of my mother in three seconds. We thought it might be an all day thing it was just so wonderful that it went so quickly and she was concerned about us and she answered every question she was extremely knowledgeable. Here goes to Bangor though when we left all of them said have a good day. So we were greeted when we came in very quickly. However we were greeted when we left as well you guys don't go to any Verizon I can't you not go to San Leandro one near the Walmart. Excellent customer service excellent thank you ladies. read more

Verizon - Mobile Phones Near Me - San Leandro, California

Upgraded my phone from a 14 pro max to a 16 pro max through the lakeshore store and came to this store a couple weeks later to turn in my old device. Either dude lost the phone or did not input the return because this is again another instance I've had to call customer service regarding the 14 pro max I ALREADY TURNED IN and now they're tryna charge me $500 for a device I already turned in that they "misplaced" wtf get it together! read more

Their lack focus on customer needs. Their front staff are not knowledgeable for the needs of travelers and visitors. If you are looking for a SIM with the kind of data and call packages that stays with you even when you are away for couple of months, Verigin is not the place to look for this service. Their staff offered suggestion which are not cost savings and it is as if you keep your sim even when you are going to be away. Such suggestion you can get anywhere. read more

Can't get in touch with anyone from the store to discuss a promotion unless you go in. Have called at least a dozen times regarding our promotion we were promised to the main Verizon line and they keep saying they can't help us because it must have been a local promotion. Overall it's ridiculous. At least have someone call back from the store. I know you're busy but customers need help. read more

A shout out to David & Claudia...also Carlos!!! David spent a good three hours with us updating new iPhone 13's. Very professional and poised under pressure especially when my phone would not activate!!! It's the only Verizon store to go to!!! They closed the Verizon store at the Alameda Landing! Thank you again David for being so kind to us!!! Wendy&Mario read more

I had a terrible experience in this place, I went there to purchase a new phone that I seen on the internet on their website and I asked for that phone,they brought me another version of that phone. I told them that's not the one I wanted after I paid for it. They told me they would not return it without me paying $50 because it was open box which they open in the store. And this is after I waited a hour and 15 minutes just to talk to a salesperson. read more

don't come this store!! This is fraudulent! Telling customer one thing and when after u decided, will become another thing! U will lose money and time in this store! Go to another store! read more

My husband went in to ask about why an app was not working on his iPhone. This young Latina *factory reset the fkn phone.* When he asked this broad what she did, she just shrugged and walked away. Husband isn't even from this country and has no idea why she did this. She's lucky he's Jamaican - he wouldn't ask for a manager. I'm not Jamaican so I DO want to speak with a manager. When we try to call the store, we can't even get to a representative. I cannot tell you how pissed I am. She should be fired, for real. If your workers think an issue with an app means the whole phone should be reset, they have no business being in this industry. read more

Ruby did a great job this weekend of restoring my Samsung phone after it started erasing everything and I couldn't stop it. She was patient, efficient and highly professional. Now I always go to this store even though it is a bit out of my way because they have fixed issues that a franchise store could not fix. I also like the fact that they don't try to sell you a new product when the current phone can be fixed. read more

I went to this store with the intention of buying an iPhone 15 . I seen online that they had multiple available. I had a rep help me out, I don't remember the name, but they kept saying they didn't have the phone when it showed available online and they kept insisting I go to another store because they don't have the phone . Which doesn't make since when the online said you had multiple phones in stock and I checked that same day . "I was having issues placing the order with my card so I had to go in store to finish the order . I felt like they were not trying to help me and trying to get me to go to another store . Very poor customer Experience . I did end up leaving to another store and they said the San Leandro store had the phone I wanted in stock and wasn't sure why they didn't want to sell it to me and sent me there . Complete waste of my time !! Why not just sell me the phone read more

I love my phone and watch I got but felt so awkward with the entire process of getting the items. I came in , in need of a new phone. the man who helped me kept suggesting different iPhones that were out of stock for in stores, I finally settled on an iPhone 15 which was there. the man kept questioning mocking me for not getting any additions, in a very subtle way where me and my friend both noticed his awkward side comments on me not getting other items. so I decided to add an Apple Watch to the purchase. As I was ready to pay , the purchase wouldn't go through with the only card I use or purchases and I had no issues with my card at all. I have the funding for the purchase. the employee doubted my funding and made me call my bank and also suggested for my friend to pay for me ??? anyways, I called my bank , no issue . I used my friends phone to sign into my bank account to check to make sure everything was okay but while doing this the employee gave no privacy and stood right behind me as I checked my bank even after my request for privacy I had to step away after. again no issues with funding or my card service. the employee finally used a different card reader for my purchase and it worked perfectly. and mind you while he's acting weird, his little iPhone was cracked to hell!! This employee was nice but needs some more training on social interactions his service makes me hate Verizon. Most awkward transaction ever. read more

My wife and I received excellent service from this Verizon location today. We were politely greeted the manager, who helped with setting up a new iPhone. He was professional, calm, and very knowledgeable and did a great job answering our questions. Honestly, I didn't expect much as we walked in (I thought we would receive Comcast-level customer service), but great customer service deserves to be highlighted and rewarded. Additionally, the store is very clean and nicely organized. read more

Unfortunately the sales person lied to me about upgrading my watch and told me that the SE was an upgrade from the iphone 6. Not true but I believed him and went ahead with it. My mistake. He also kept telling me the promo was less that what was advertised and I had to keep saying No that is not correct. I wouldn't go back to this store. read more

The curious bug bit both me & BF-J, & we HAD to stop in @ San Leandro's Verizon Wireless this weekend to check out the DROID by Motorola ;-) LOCATION: Inside Davis Shopping Center off Hwy 880 w/ Walmart, Sports Authority, Raiders Store, Starbucks, Home Depot, & others. Very large shared parking lot. STORE: This location has been here for a long time...as far as my memory time line, since mid 1990s. About 4-6 Cust Service counters on the left side upon entrance, right side has cell phone displays, & furthest to the back is Tech Support Dept. This location stays pretty busy on weekends. CUST SVC: I've been a VW customer for 10+yrs, & have no intentions of leaving. Cust Svc overall as a company has always been helpful over the phone, plus various retail locations. This San Leandro location has always had a helpful & informative staff. Special thanks to John for your helpfulness & patience. Overall, keep up the good work team =) CELL PHONE CURIOSITY: So I saw the 1st commercial below while waiting @ Stoneridge Dodge Dealership last week, & BF-J saw the 2nd commercial one late evening...yeah, both commercials did their marketing job & served us w/ the "curiosity bug": Motorola DROID: iDont http://www.engadget.com/2009/10/17/verizons-anti-iphone-gets-its-first-commercial-droid-does/ Motorola DROID: Stealth http://www.engadget.com/2009/11/03/second-verizon-droid-commercial-stealth-attacks-america/ We're both w/ VW, & have the LG Voyager. Just little things on the Voyager we'd both like to have that we notice the DROID offers. He's been eye ballin' the iPhone for its touch screen friendliness, & I've been missing the flash (a photographer must have) I once had on my flip Samsung b4 the Voyager. A lot of perks w/ the DROID that seem ideal & a must-have. I'm not eligible for a cell ph upgrade just yet (due to Voyager contract) & BF wanted to think about it more, but I'm really thinkin' the DROID may be our new cell phone ;-) http://phones.verizonwireless.com/motorola/droid/#/home "Motorola Droid Vs. iPhone 3GS" (time 17:36) http://www.youtube.com/watch?v=r9YGvLHvUxQ&feature=fvst read more

Verizon - Mobile Phones Near Me - San Leandro, California

I went to buy iPhone 10X I traded in iPhone 7 they told us the value would be $350 for the I 7 so when we finised everything I found out the value was 277 so I objected and I was going to cancel the whole thing then Mr. Richard Lee the manager heard what we were talking about and he said I will credit you $50 not now but in July because I ran out of my credit for this month come July the credit was not there I text Mr. Lee and he told me he was on vacation when he goes back he will credit my account but he did not text him again then he said he cannot give me the credit because I got $75 credit from Verizon for something completely different and he said he will not be able to give us more credit Verizon refunded me $75 because they are Cheaters and I cut them in the act so when I called customer service they give me the money back but Mr. Lee refuse to give me the $50 credit he promised too bad you think you have the word of the manager of the store you walk away with all confident but unfortunately it's a lie and will never go back to the stupid store it is the worst store I just don't understand the store always had bad managers working there so next week I'm switching my seven numbers over to T-Mobile on my bill will be cut in half from $410 a month to $220 a-month it's really worth it to switch and punish Verizon for having such a bad managers Verizon can go to hell as far as I'm concerned And I also called 611 the customer service and I was promised a call by Tuesday but nobody cared to call me that's why no more Verizon read more

Manager at this location gave out my number to someone who had no authorization on the account. be careful with your privacy because they are giving out information here. read more

I've been coming to this Verizon location for some time now and the level of service just keeps getting better and better. I came in recently with a seemingly impossible situation to resolve with my Bluetooth equipment and not only did they fix my issue but they also showed me a couple of slick features I had no idea existed on my phone. On top of all that, they're a blast to talk to. Everyone works well as a team and has fun in the process, I really admire that. Keep doing what you do read more

It must've been my lucky day since I was immediately helped when I walked through the door. Or maybe before 5 on a Monday evening is the time to go. My purpose for the visit was to purchase a new battery on my phone. I must've killed it with my overuse. What can I say? I'm a power-user. They don't carry batteries, but they can help you order it. It is supposed to take 3 business days for arrival. It did take a while for this one transaction. It's a nice store with plenty of devices on display and demo. One side of the store has the Android accessories (ie cases) and the other side Apple stuff. Too bad they don't have or sell Nexus (newer models). read more

Omg!!! Dont come this location!!!!! Soo freaking slow!!! So rude employees. Ive waited for over 40minutes meanwhile there wasnt crowded! Hell noo!!!! read more

I was going to ask for the Iphone 14 and the staff there looked down on me. They even didn't stand in front of me and talk as a staff. Poor people. read more

Came in for 2nd time to try and get an issue with my phone not charging taken care of. Daniel helped me out, was as simple as cleaning out the lint build up in the charging port for my iPhone, took 2 minutes and it was done and fixed. read more

I have been to this place twice, because I live close. Each time you have to wait a long time, the workers are trying to resolve this issue, but so far they have not been able to do it right. Pandemic, social distance, etc. read more

Fantastic trip- thank you for the amazing customer service and kindness. This location took the time to service our needs- beyond to point of closing the store. Thank you for your kindness from management to the last employee. Apple 8's and great service-Donuts and coffee on me next visit. Cheers! read more

This place is just not meant for people that are actually working there. To be honest they are no help at all. They don't know what they are doing. my husband and I tried to get help plenty of times. They all don't like there jobs. They have an attitude problem. Customer service is poor af. If you don't like what you're doing, you might as well quit. They take hella long just to look at things that are so unnecessary. I wouldn't want anyone else to go there unless you want them to treat you like garbage with a side of funky attitude. read more

Thank you Andre! This is a "official authorized Verizon Store". Beware of unauthorized Verizon stores. I have been ripped off by managers who have been fired at unauthorized Verizon stores. Total time for my visit was less than 10 minutes. I was greeted by Andre who was very confident and calm in his manner. I had damage to my charge port. Andre simply sent a refurbished phone to my that will arrive tomorrow at my home. I went yesterday to the unauthorized Verizon store in Alameda. They told me I would have to pay them $150 for the same phone I'm getting for free tomorrow. Obviously another attempt to rip me off. I am leaving this Verizon location a very happy man!! I will be back again and again!!! read more

I saw about 6 workers in this store. 3-4 seem to be more interested in hanging out in the back. Two were up in front working. But for being next in line, I spent nearly an hour waiting while the others just strolled around. I've been to Verizon stores before where people are ready to help. This is not one of them. There's us absolute no sense of urgency in anyone working at this place. I get it, it's a part time job and all but you have to at least try somewhat. read more

Terrible service when i walked in no greetings there where only 2 customers it wasn't even busy second i asked for featured on a device and he wasnt able to tell me them ... third they didnt even ask for the name on the account so obviously security isnt something important to them third the guy left us for a couple minutes and didnt come back he went to another customer that seemedto make a purchase ... heads up to the manager train your employees to care for every single customer even if it is not a sale read more

I would give 0 stars if I could that's how unpleasant the experience was. I went in today to up grade my son's phone and had the most unpleasant/ unprofessional experience. The rep that came to help me, never gave me her name and had no name tag on and never asked for ID to get into the account which is a policy Verizon has. Then came with an attitude like she didn't want to help, her attitude sucked and she was not helpful at all. Asked for a manager because her attitude sucked and she wasn't helpful or professional and she went to get him and he was like what does she expect me to do. I walked out and would advise everyone to find another Corporate Store to go to, because this Store is horrible and treats customers badly. They need Corporate to come in and observe what is happening in this store. Then went to the corporate store in Dublin it was a 180 experience compared to The San Leandro Store and walked out with a whole different experience it was a pleasant experience and Reps were great and very helpful! read more

Verizon did a terrible job by hiring a manager who is unprofessional and has no integrity. Yes, I am talking about Robert Lee. He is a clown. I don't mean to be rude but he was very unprofessional and did not keep his word with me. He is a liar, if you want to avoid dealing with liars who have no integrity I highly suggest that you go somewhere else. Unless other Verizon stores are too far to go to which is why I came here. Like others have mentioned,employees are literally just standing around talking to each other and having conversations while you're waiting to be helped. My daughter had to help a customer set up her new iPhone because the person that was helping her was off doing who knows what for more than 20 minutes. The store wasn't busy. I love Verizon's reception but not the customer service I received here. read more